UX Firm, LLC

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My passion for user experience began with first exposure in the early 90s. I established a lab at my university in 1994 as part of an IBM Million Dollar Total Quality Management Grant. Since that time I have worked with a wide variety of clients to provide insight into their user's experience with software, hardware, web applications, information and e-commerce sites, mobile devices, e-learning, IVR systems, and even paper-based tutorials and training materials. My most frequent work involves small usability studies as part of an iterative design process. Specialties: UCD, usability studies, user research, contextual inquiry, card sorting, more.

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UX Firm, LLC

Presentations

Users Play Cards, We Keep Score, Magic Results!

UX 5 Ws and H: User Experience Demystified

Storytelling: Rhetoric of heuristic evaluation

Ux tuneup

Strategies for writing customer focused web content

Content Strategy:how to get it, how to test it

Post-test feedback mechanisms

Usability testing through the decades

Content strategy - How to get it, how to test

Post test feedback mechanisms

Storytelling results of heuristic evaluation

UX 5 Ws_H

Best practices East Meets West

How to build user experience into courses

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The power of stories: creating empathy and connection