Personal Information
Organization / Workplace
New Taipei City, Taiwan, Taiwan(R.O.C.) Taiwan
Occupation
Customer Relationship Manager
Industry
Retail
Website
www.linkedin.com/in/hwailee/
About
具有6年服務專案管理經驗,從「發展數位客服」、「優化服務流程」到「服務趨勢研究」,擅長從「量化數據」及「質化建議」中洞察「服務痛點」,致力協助組織在後疫情時代成為客戶不離不棄的夥伴。
With a 6-year-experience in Taiwan leading E-comm. company's contact center, Bryant excels in:
- Developing Digital Service (Chatbot, Omni-channel Strategy, etc.)
- Streamlining Service Processes (CX optimization, Agent Desktop, Mgmt. tools, etc.)
- Conducting Service Trend Research
My expertise lies in extracting service pain points from both quantitative data and qualitative consumer behavior observations, and I am dedicated to assisting organizations in becoming unwavering partners for their customers in the post-pandemic era.
Tags
零售 •
retail
csr
contact center
customer service
電子商務 •
客服中心
客戶服務
call center
金融
電信
永續經營
企業社會責任
sdgs
taiwan
financials
telecom
esg
digital transformation
2018
trends
fmt
未來商務展
cloud •
bigdata •
ai •
經理人 •
數位時代 •
future commerce •
See more
Presentations
(3)Likes
(6)Empathy in customer service - a consumer report
Chris Ward
•
3 years ago
Copc brief
Nyamz Wachira
•
8 years ago
The Amazon Case: Why Amazon Is Winning
Scopernia
•
6 years ago
行銷企劃實戰力 Marketing Planning
Norika
•
6 years ago
Complex to Simplicity: Marketing Complex Topics Needs Simplicity
Michael Pranikoff
•
10 years ago
712 Ukrainia 20-02-2014
mireille 30100
•
10 years ago
Personal Information
Organization / Workplace
New Taipei City, Taiwan, Taiwan(R.O.C.) Taiwan
Occupation
Customer Relationship Manager
Industry
Retail
Website
www.linkedin.com/in/hwailee/
About
具有6年服務專案管理經驗,從「發展數位客服」、「優化服務流程」到「服務趨勢研究」,擅長從「量化數據」及「質化建議」中洞察「服務痛點」,致力協助組織在後疫情時代成為客戶不離不棄的夥伴。
With a 6-year-experience in Taiwan leading E-comm. company's contact center, Bryant excels in:
- Developing Digital Service (Chatbot, Omni-channel Strategy, etc.)
- Streamlining Service Processes (CX optimization, Agent Desktop, Mgmt. tools, etc.)
- Conducting Service Trend Research
My expertise lies in extracting service pain points from both quantitative data and qualitative consumer behavior observations, and I am dedicated to assisting organizations in becoming unwavering partners for their customers in the post-pandemic era.
Tags
零售 •
retail
csr
contact center
customer service
電子商務 •
客服中心
客戶服務
call center
金融
電信
永續經營
企業社會責任
sdgs
taiwan
financials
telecom
esg
digital transformation
2018
trends
fmt
未來商務展
cloud •
bigdata •
ai •
經理人 •
數位時代 •
future commerce •
See more