Personal Information
Organization / Workplace
Bern Area, Switzerland Switzerland
Occupation
Design Strategist chez ENIGMA SA
Industry
NGO / Public Service
About
Helping others is the most beautiful hobby in the world. This is what I consider to be a Service Designer
Certain people consider my job as being a Service Designer, while others see it as being a Creative Strategist. But more than the titles, what's important to me is the field of interest that defines my work, which is the intersection of: service innovation or service design; social design or social interaction; technology or tools; and swiss design or strategic design. I believe that helping others is the core of what I do. That's why you'll find me sharing my knowledge through articles, lectures and workshops or sharing tools to empower the creative community. Today I have the ch...
Tags
service design
service design doing
service design thinking
customer experience
customer support
customer service
design thinking
ux
experience design
user experience design
ux design
service design principles
service delivery
services
design
service designer
switzerland
design history
service design history
service design books
design books
customer relationship management
design doing
six sigma
lean
processes improvement
employee satisfaction
employee engagement
user experience
dt
service
pitch
evaluation
webinar
sxd
design principles
user centered
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