Sunil Pare

Hyderabad Area, India India

Collections Practice Leader and Contact Center Transformations Expert

Finance / Banking / Insurance

Collections Practice Leader and Contact Center Transformation expert in Genpact's retail service line. Have worked with clients across geographies to re-engineer processes using design thinking and Lean Digital. Have also led several transformation engagements with key clients helping them increase productivity and improve business outcomes. My specialty lies in fixing processes and reducing wastage through Automation and Digital interventions. I am a Six Sigma trained professional and a project management expert. In my earlier role , I led contact center operations managing BFS & Healthcare products leading large teams with upwards of 500+ FTEs and guided our teams to pole positions in s...