CX deep-dive New Theory JAPAN
2 SlideShares
Personal Information
Organization / Workplace
Tokyo Japan
Occupation
Customer Experience Industry
Industry
Technology / Software / Internet
About
CX Deep-dive New Theory JAPAN is a Japanese organization that deep-dives into all hypotheses related to customer experience and discovers new theories. I am Kenta Sannomiya, the leader of CX Deep-dive New Theory JAPAN. I specialize in #CX,#CRM,#CS, and am sending deep-dive new theories overseas. I have been working in technology at Salesforce for 5 years, in operations at SCSK Serviceware for 10 years, and in CX for 15 years. This slide is a personal view and unaffiliated with the company I belong to.
Tags
cx crm sfa relational database pain point personal customer experience customer journey support sales marketing cxm cs cdp customer
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Presentations

(2)

CRM is misunderstood, isn't it?CRM needs more love for R.

10 months ago • 5 Views

Is the customer journey the most powerful?Customer experience trumps journeys.

10 months ago • 4 Views
Personal Information
Organization / Workplace
Tokyo Japan
Occupation
Customer Experience Industry
Industry
Technology / Software / Internet
About
CX Deep-dive New Theory JAPAN is a Japanese organization that deep-dives into all hypotheses related to customer experience and discovers new theories. I am Kenta Sannomiya, the leader of CX Deep-dive New Theory JAPAN. I specialize in #CX,#CRM,#CS, and am sending deep-dive new theories overseas. I have been working in technology at Salesforce for 5 years, in operations at SCSK Serviceware for 10 years, and in CX for 15 years. This slide is a personal view and unaffiliated with the company I belong to.
Tags
cx crm sfa relational database pain point personal customer experience customer journey support sales marketing cxm cs cdp customer
See more