We are following John and Jane through a typical day and explore their every day banking needs. The aim of this presentation is to showcase how modern day banking is transforming today and in the future.
The Future of Bank Branches Coordinating Physical with DigitalCapgemini
Digital Technologies will Accelerate Branch Transformation, Not Make Them Extinct
Retail banking is evolving at an accelerated pace. Globally, banks are facing disruptions from multiple directions. Business and economic realities have reduced the total number of US bank branches by 3,000 between 2009 and 2012 - a decrease of 3% over the 3-year period. In Spain alone, banks have closed 5,000 branches or 12% of their overall capacity since the financial crisis began in 2008, lowering the total branch count to approximately 40,000 in 2012.
That is not all. Digital technologies have also brought a significant shift in consumer banking behavior. The percentage of US banking customers who prefer to bank online jumped to 62% in 2011, up from 36% the previous year. Today, four of the top five transactional banking activities in North America – bill pay, viewing balances/transactions, viewing statements and money transfer – are happening online.
This brings us to the key question of this paper: do brick-and-mortar branches have a role to play in the future of retail banking?
Opportunities for disruption in Financial Services (with a mobile focus)Nadya.Powell
A talk given at the IPA on opportunities for disruption in Financial Services with a focus on mobile. Three strategies to employ, case studies and three golden rules. Thanks to Zoe Decool for research help.
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
The Future of Bank Branches Coordinating Physical with DigitalCapgemini
Digital Technologies will Accelerate Branch Transformation, Not Make Them Extinct
Retail banking is evolving at an accelerated pace. Globally, banks are facing disruptions from multiple directions. Business and economic realities have reduced the total number of US bank branches by 3,000 between 2009 and 2012 - a decrease of 3% over the 3-year period. In Spain alone, banks have closed 5,000 branches or 12% of their overall capacity since the financial crisis began in 2008, lowering the total branch count to approximately 40,000 in 2012.
That is not all. Digital technologies have also brought a significant shift in consumer banking behavior. The percentage of US banking customers who prefer to bank online jumped to 62% in 2011, up from 36% the previous year. Today, four of the top five transactional banking activities in North America – bill pay, viewing balances/transactions, viewing statements and money transfer – are happening online.
This brings us to the key question of this paper: do brick-and-mortar branches have a role to play in the future of retail banking?
Opportunities for disruption in Financial Services (with a mobile focus)Nadya.Powell
A talk given at the IPA on opportunities for disruption in Financial Services with a focus on mobile. Three strategies to employ, case studies and three golden rules. Thanks to Zoe Decool for research help.
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
Mobile Banking in 2020 - Mobile World Congress ReportNadejda Tatarciuc
Present report was presented at Mobile World Congress this year, showing the outlook for mobile banking by 2020! - how a younger world, more internet, crime, and activist governments will affect mobile banking penetration.
Disruption, mobile and financial servicesNadya Powell
A presentation given for the IPA on disruption, mobile and financial services. Three strategies to employ and the best disruptive uses of mobile out there. Thanks to Zoe Decool for research help.
We’ve asked customers and partners, spoken to industry experts and made our own conclusions and predictions to help financial organisations succeed in mobile
in 2015.
Who are the mobile innovators and disruptors of the financial industry? How will banks tackle mobile security threats in 2015? What will Apple Pay mean for the financial institutions? What’s the regulatory impact of new mobile technology such as wearables? How do financial institutions stay on top of mobile technology with an accelerated pace of innovation? How much longer will employees of financial firms be tied to a desktop? You'll find the answers in this presentation.
Banking in the Digital Era - Microsoft India PerspectiveMicrosoft India
Authored by Basudev Banerjee, Industry Marketing Lead, Microsoft & Vishnu Bhavaraju, Enterprise Strategy Architect, Microsoft, this document outlines Microsoft’s understanding of the digital and service delivery framework, target operating models and suggested business solution architecture and footprint within the BFSI vertical.
Mobile in Banking and Finance - What Make Sense and What Notr4b
In recent years, the banking & financial services industry has been undergoing rapid changes, reflecting a number of underlying developments. Internet, wireless technology, and global straight-through processing have created a paradigm shift - from brick-and-mortar banks to banking virtually across time zones, geographical locations, access points and delivery channels. Today Mobile revolution has disrupted banking industry and this presentation provides a detailed discussion about issues of Mobile Banking.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
This presentation on Mobile Banking was given via webinar on May 3rd. The presentation goes into detail regarding predictions on consumer adoption of Mobile Banking.
The Chinese market is an obvious source of inspiration, talent, and opportunity for Australian businesses. But tackling such a complex market needs considerable context, insight, and cultural understanding.
At ThoughtWorks Live Australia 2016, Angela Ferguson and Hu Kai shared stories and learnings around the level of upfront preparation, commitment, and assessment needed to ensure the best chance of success in the Chinese market.
Digital Banking Innovation - "a Look of Tomorrow"HongLeongBank
Hong Leong Islamic Bank MD/CEO, Raja Teh Maimunah Raja Abdul Aziz delivered a 1-hr talk at NICE2014, organised by MOSTI, on how banking has evolved from the day trading began thousands of years ago, to how digital banking will be at the forefront of all customer engagements.
Mobile Banking in 2020 - Mobile World Congress ReportNadejda Tatarciuc
Present report was presented at Mobile World Congress this year, showing the outlook for mobile banking by 2020! - how a younger world, more internet, crime, and activist governments will affect mobile banking penetration.
Disruption, mobile and financial servicesNadya Powell
A presentation given for the IPA on disruption, mobile and financial services. Three strategies to employ and the best disruptive uses of mobile out there. Thanks to Zoe Decool for research help.
We’ve asked customers and partners, spoken to industry experts and made our own conclusions and predictions to help financial organisations succeed in mobile
in 2015.
Who are the mobile innovators and disruptors of the financial industry? How will banks tackle mobile security threats in 2015? What will Apple Pay mean for the financial institutions? What’s the regulatory impact of new mobile technology such as wearables? How do financial institutions stay on top of mobile technology with an accelerated pace of innovation? How much longer will employees of financial firms be tied to a desktop? You'll find the answers in this presentation.
Banking in the Digital Era - Microsoft India PerspectiveMicrosoft India
Authored by Basudev Banerjee, Industry Marketing Lead, Microsoft & Vishnu Bhavaraju, Enterprise Strategy Architect, Microsoft, this document outlines Microsoft’s understanding of the digital and service delivery framework, target operating models and suggested business solution architecture and footprint within the BFSI vertical.
Mobile in Banking and Finance - What Make Sense and What Notr4b
In recent years, the banking & financial services industry has been undergoing rapid changes, reflecting a number of underlying developments. Internet, wireless technology, and global straight-through processing have created a paradigm shift - from brick-and-mortar banks to banking virtually across time zones, geographical locations, access points and delivery channels. Today Mobile revolution has disrupted banking industry and this presentation provides a detailed discussion about issues of Mobile Banking.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
This presentation on Mobile Banking was given via webinar on May 3rd. The presentation goes into detail regarding predictions on consumer adoption of Mobile Banking.
The Chinese market is an obvious source of inspiration, talent, and opportunity for Australian businesses. But tackling such a complex market needs considerable context, insight, and cultural understanding.
At ThoughtWorks Live Australia 2016, Angela Ferguson and Hu Kai shared stories and learnings around the level of upfront preparation, commitment, and assessment needed to ensure the best chance of success in the Chinese market.
Digital Banking Innovation - "a Look of Tomorrow"HongLeongBank
Hong Leong Islamic Bank MD/CEO, Raja Teh Maimunah Raja Abdul Aziz delivered a 1-hr talk at NICE2014, organised by MOSTI, on how banking has evolved from the day trading began thousands of years ago, to how digital banking will be at the forefront of all customer engagements.
3 Phases to Email Marketing Webinar - eBook - Bridgeline DigitalBridgeline Digital
Email has become so integrated in our everyday lives that the first thing 58% of adult Americans do in the morning is open their desktop, phone, or tablet and check for new messages. For businesses, this is a huge opportunity – especially considering that 77% of customers prefer to receive marketing messages through email over every other channel (and it’s not even close!).
Despite this valuable marketing opportunity, did you know that only 60% of marketers say their Email Marketing initiatives actually produce an ROI? Fortunately, we’ve studied the game film, talked to scouts (industry experts), and put together a step-by-step guide to help you produce winning email campaigns.
10 Trends Changing the Face of Financial ServicesBohemia Group
The presentation covers 10 trends that are changing the face of financial services, with the slides looking at evolving consumer behavior and the brands or start-ups that are looking to leverage those changes.
Why Gamification in Lending Tech Must ImproveFlyyx Tech
With various lending tech companies out there, battling in the game to win customers, their engagement, and loyalty, it's the need of the hour to switch to unique ideas.
But how does one get all their rolling in a jiffy? All those gamification use cases? This is where Flyy, a gamified SaaS tool, comes in.
We have helped companies like Kotak, CASHe, and more boost their customer acquisition, retention, and engagement.
Using our platform, you can launch gamified campaigns like refer and earn, daily check-in, leaderboard, spin the wheel, and more our plug-and-play SDK.
How Much Does It Cost to Build a Mobile Banking App Like Wise.pdfayushiqss
Once, you had been sent abroad without money, looking desperately for the bank that accepted your card, which didn’t charge you a small fee, right? What if you’re self-employed and you deal with invoices in different currencies? One way or another, the conversation suddenly transforms into a lesson on foreign exchange rates and risk management. In the days when globalization set its footsteps, traditional banking would thus feel clumsy and odd. This is where Wise (formerly TransferWise) jumps the line and introduces the app, where mobile banking can be super easy and convenient.
One might be interested to know how many resources it actually takes to create a challenger app like Wise. Thus, the answer is quite dependent on the situation. Yet, before we do that, it would be good if we first glance at the mobile banking world.
According to a study by App Annie, mobile banking app usage has skyrocketed in recent years. In 2023, everyone unexpectedly invested over 600 billion hours worldwide, predominantly keeping an eye on their financial applications. This is an impressive figure, as you could say that now mobile banking services keep our money in their house.
How Open Banking is already changing lives - Credit Summit 2018OpenWrks
Presenting at the Credit Summit 2018, Olly Betts, CEO at OpenWrks, covers how Open Banking is already changing peoples everyday lives and why it's important for the credit industry to use Open Banking to benefit their customers.
Make Open Banking Work
https://www.openwrks.com/
YoBank - Gen Z banking strategy (WIP) - Zohdi RizviZohdi Rizvi
YoBank - Gen Banking Strategy - Strategy Paper written for One of India's leading bank that is looking forward to target Students, and Youths for banking products.
Name of Bank in the presentation is intentionally kept as fictional.
As bank branches close their physical doors, PayKey empowers financial institutions to provide a simple, intuitive & accessible banking experience - straight from the smartphone keyboard.
The banking and finance industry has been transformed since the inception of mobile banking and payments. From checking your bank balance on your mobile device to being able to host your entire POS on an iPad, mobile commerce is continually evolving. Here are a few of the most recent trends and the future of mobile and commerce.
More and more customers are seeing mobile as their banking channel of choice, proven by a growing body of papers. To cite some, Cimigo revealed that for every 10 respondents who are Vietnamese consumers, 3 are using some forms of e-payments including mobile banking application and e-Wallet. Or Backbase predicted that mobile transactions in Vietnam will increase by 300% between 2021 and 2025, driven by mobile payments. As banks build more creative features and integrate with third-party financial products, mobile banking application is no longer a tool for remote money transaction; it has become a financial lifestyle platform that offers a single hub for all banking services. In this article, we get to explore various innovative features that a bank might consider for its mobile banking application, with the goal to keep up with the Digital Banking upsurge.
Insights Success has come up with a distinctive issue “The 10 Most Influential Voices in Banking” which recognizes the incalculable contribution of banking enthusiasts who has revolutionized banking processes with their inventive excellence.
2nd Place Finalist Consulting Case Competition for ANZ x TBWA x UniMelb Kate Gilchrist
Presentation by Finalists of SAMM's (Student Association of Management and Marketing) Consulting Case Competition with ANZ Banking Corporation and TBWA. Our proposal includes 4 key disruption inspired ideas for ANZ's strategic direction.
Semester 2 (August) 2017 at The University of Melbourne.
20110228 the e bank value proposition_vargasTony Vargas
The Community FI is at NO disadvantage to the large, national box banks with their online presence. Quite the opposite actually; they have the ability to leverage strategic technology vendors to offer a combination of technology and human attention to their needs that box banks are unable to match.
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019Innofied Solution
Mobile payments apps have witnessed a major increase in demand lately. Wallet apps like Paytm, PayPal and others have revolutionized the online world. If you want to develop an e-wallet, watch this presentation now!
Financial services is one of the top disrupted industries today and this presentation will look at tips and tricks on how the banking industry can counter digital disruption. The goal of this presentation is to offer innovative ways for banks to transform their marketing strategy. It refers to case study examples of financial companies that are leading the way today with their revolutionary marketing strategies. The presentation also provides workable tasks that you can start using today.
If you haven’t gone responsive yet then you need to. Responsive website
design has been the buzz word among web designers for a few years now, but
with the rising use of mobile technology by consumers, it is becoming the
buzz word with business owners too.
Responsive web design dynamically reacts to the size, orientation, platform
and device chosen by the user. Each element of the page, from the pictures to
the font, reconfigures to the optimum size for the screen.
At the moment, most websites are focusing on laptop, tablet and mobile
design sizes, with some even calculating in larger desktop computers.
Responsive design isn’t an easy subject to grasp and many people ask us all
the time: What is responsive web design, what is it good for and do we need
it? This whitepaper will cover the benefits of a responsive website and the
basics of a responsive web design, without going too technical.
Mobile traffic is skyrocketing and companies need to create strategies to capture mobile traffic across the web and app stores. This presentation shows the different approaches for defining a mobile strategy.
Social Media (in theory) is a technology for sharing information and enabling conversations between people in an easy and social manner – definitely seems like a good place for you to be for various reasons:
Web usability is about making a website easy to use and this presentation is from our workshop on the topic based on Steve Krug's book don't make me think.
Web fonts offer great flexibility for brands and designers to use a wider range of fonts online.
Using a custom font on the web was only achievable through various techniques, all with certain limitations. Most designers opted to stick with Web Safe Fonts – which are fonts that are already installed by default across different operating systems.
The Social Media Workshop is designed to define / give you a clearer idea of what social media is and what it can do for your business, whether positively or negatively.
The workshop is broken down into various chapters which will discuss in detail important topics such as essential definitions, online tools, strategy creation, and the ways to manage damage control effectively.
Each section will be discussed separately and examples will be given to support each topic.
1. Elemental Economics - Introduction to mining.pdfNeal Brewster
After this first you should: Understand the nature of mining; have an awareness of the industry’s boundaries, corporate structure and size; appreciation the complex motivations and objectives of the industries’ various participants; know how mineral reserves are defined and estimated, and how they evolve over time.
Lecture slide titled Fraud Risk Mitigation, Webinar Lecture Delivered at the Society for West African Internal Audit Practitioners (SWAIAP) on Wednesday, November 8, 2023.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...Vighnesh Shashtri
Under the leadership of Abhay Bhutada, Poonawalla Fincorp has achieved record-low Non-Performing Assets (NPA) and witnessed unprecedented growth. Bhutada's strategic vision and effective management have significantly enhanced the company's financial health, showcasing a robust performance in the financial sector. This achievement underscores the company's resilience and ability to thrive in a competitive market, setting a new benchmark for operational excellence in the industry.
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
Yes of course, you can easily start mining pi network coin today and sell to legit pi vendors in the United States.
Here the telegram contact of my personal vendor.
@Pi_vendor_247
#pi network #pi coins #legit #passive income
#US
Seminar: Gender Board Diversity through Ownership NetworksGRAPE
Seminar on gender diversity spillovers through ownership networks at FAME|GRAPE. Presenting novel research. Studies in economics and management using econometrics methods.
How to get verified on Coinbase Account?_.docxBuy bitget
t's important to note that buying verified Coinbase accounts is not recommended and may violate Coinbase's terms of service. Instead of searching to "buy verified Coinbase accounts," follow the proper steps to verify your own account to ensure compliance and security.
how to sell pi coins in South Korea profitably.DOT TECH
Yes. You can sell your pi network coins in South Korea or any other country, by finding a verified pi merchant
What is a verified pi merchant?
Since pi network is not launched yet on any exchange, the only way you can sell pi coins is by selling to a verified pi merchant, and this is because pi network is not launched yet on any exchange and no pre-sale or ico offerings Is done on pi.
Since there is no pre-sale, the only way exchanges can get pi is by buying from miners. So a pi merchant facilitates these transactions by acting as a bridge for both transactions.
How can i find a pi vendor/merchant?
Well for those who haven't traded with a pi merchant or who don't already have one. I will leave the telegram id of my personal pi merchant who i trade pi with.
Tele gram: @Pi_vendor_247
#pi #sell #nigeria #pinetwork #picoins #sellpi #Nigerian #tradepi #pinetworkcoins #sellmypi
2. John is walking down the highstreet
on a sunny day and sees this amazing
camera in a shop window that he
wanted to buy for many weeks.
3. HI THERE!
How are you doing?
want to buy
this great camera?
STOREHe also knows that his bank is offering a new
service that will allow him to buy the camera
instantly through an instant loan facility.
4. STOREAll John has to do is to login to the app using his
account to initiate the transaction.
5. The transaction is seamless because he can use his
near field communication (NFC) enabled device,
which allows the app to transfer the funds directly
into the merchant's account.
6. Even though John didn’t buy the camera, it is
important for John to use a bank that adds value to
his day-to-day banking needs. His bank should help
him reach his payment goals and make his life easier.
WELCOME!please login via facebook
Your name
E-mail
login
7. please enter your savings goal
600
0 ,
1 2 3
4 5 6
7 8
$
9
submit
His bank is proactively asks him how much he
wants to save, and then helps reach his saving
goals by automatically putting aside savings
based on his spending habit.
Reliability and relevance are
even more important. His
bank doesn’t interrupt his day
with notifications he doesn’t
need, but instead provides
features like fast mobile
banking that is there for him
when he needs it, and it
integrate into other services
seamlessly.
8.
9. we have
GREAT OFFERS
for you!
close view
John’s bank also provides location-relevant
information. For example, the bank app shows him
nearby and personalized offers based on the location
he is in and on his previous purchases. These offers
are not only from the bank, but from merchants and
deal providers that are linked to the bank.
10. John’s bank already has a loyalty program with a
large list of merchants and great offers available.
Great! But offers need to be relevant to John. John
allows his bank to use his past transaction history
so they send him tailored offers every month.
WELCOME!check out these great offers!
199$
59$
999$
11. The key is data. His bank already has a lot of data
about him which they use to analyse his spending
patterns, account balance, transaction locations,
etc. That’s why John’s bank knows that he
frequently travels to Europe and offers him
anything that is applicable to his jet setting
lifestyle, such as flights or insurance packages to
European destinations. Not only that, they offer
him installment plans for the flights if he uses his
credit card too!
your bank
credit card loyalty program
50%
discount
12. John’s bank is involved at every touchpoint of the
Doe’s lives, because he always uses the bank to
make a card payment or withdraw cash. Banking
innovation makes this process even easier.
iBeacon technology allows John to eat at a
restaurant without even having to pull out his
wallet and pay.
John, like other customers, usually prefer plastic
over cash. Because of this, John has grown
accustomed to services like Uber over regular
public transportation because he doesn't have to
worry about carrying enough petty cash on his
person to get him through the day. Instead the
payment is handled automatically in the
background for him.
15. your bank
credit card loyalty program | OFFERS
199$ GO 99$ GO
210$ GO499$ GO
John’s bank is present in both the physical world
and online. His bank integrates directly with other
platforms. Loyalty programs are enabled with
ecommerce functionality in order to redeem or
buy products, and the merchants are able to
receive data from the bank in order to personalize
the offers and make them more relevant.
17. shop onlineGREAT OFFERS EVERY DAY
199$ FINANCE NOW
This has opened new opportunities for his bank to
re-introduce their existing services such as short
term loans. Together with personal finance
management tools his bank advises him on a
product purchase and even checks if he can afford
it, or see what alternatives are available in the
market. Banks that truly want to help customers
manage their finances should do so
across all channels.
19. please enter your savings goal
your savings so far
june: 300$
may: 100$
july: 150$
550$
600 $
buy instantly using
mobile credit
20. get awesome
rewards!
YOUR SCORE SO FAR
share
27500PT
Earn 10.000 PT by
referring us to your friends.
There is another opportunity for banks to gamify the
overall banking experience. Users do not only want
better user interfaces and have a better user
experience, but be rewarded for their achievements.
21. mobile payments
200$
200$
sendSending payments via Twitter, SMS, Facebook or
WhatsApp are natural for John and Jane. His bank
is planning to invest more in creating their own
solutions in order to keep the connection with the
customer going.
22. 150$
When John’s wife, Jane, needs some extra cash
she can simple call John and he sends her money
via a simple text message. Mobility is extremely
important for the young couple, but so is the
ability to transact freely. This is a challenge that
many banks face, where transfers are rather
complex to execute, especially between
different banks.
24. 50$
iBeaconpayment
Sending cash and allowing customers to withdraw
at ATMs is already very popular in many developed
countries, however, a majority of underbanked
customers still remain who do not have access to
credit cards, smartphone,or online banking. There
is an opportunity to cater to these customers who
would benefit from SMS-based cash.
26. Her mobile application processes the transaction in
the background when leaving the store, and her
payment automatically gets debited from her
account, and so there’s no need to stand in line!
27. 1x Milk 1,5$
1x Orange Juice 2,0$
1x Apple Juice 2,0$
1x Bread 1,2$
2x Cucumber 1,0$
4x Soda 3,0$
2x Pasta 4,0$
TOTAL 14,7$
Her mobile application processes the transaction in
the background when leaving the store, and her
payment automatically gets debited from her
account, and so there’s no need to stand in line!
29. Social banking is another channel that banks can
explore to truly become customer-centric.
As customers spend more time either passively or
actively engaging on social networks, banking
presence online is an advantage. Sending money
through social networks is similar to sending it
through messages or email . This way Jane can send
some quick cash to her sister who is
backpacking through India.
30. Social payments are addressing needs such as
convenience, ease of use, and integration of
banking services into digital platforms. And it
makes total sense as users actively spend one hour
or more per day on social networks.
150$ 150$
send
31. you have exceeded
your monthly
electricity limit!
With the rise of the internet of things, banks can
further integrate into customers lives. By collecting
data and profiling users, banks can add value
through their own or third party services. The bank
already has information about John’s electricity
consumption based on his bills, but by integrating
this data into solutions like Google Nest, the service
could now highlight any usage and cost
deficiencies and can earn John and Jane a surprise
discount by the end of the month.
This would require information to be
more easily accessible from banks, which
can be a privacy concern. However, this
can also be an opportunity because
customers trust their bank with their data
more than other tech companies.
Therefore it is necessary for a bank to be a
gatekeeper of their customers’ data.
close view
!!!
32.
33.
34. Hello!
you’ve run out
of juice. should
i order more?
close view
John’s smart kitchen devices detect when
his family needs to make a trip down to
the grocery, and his bank helps in the
background to make the transactions as
easy as possible and helps with his
personal finance management by
categorizing all expenses.
36. Jane’s car needed an upgrade, and safety
was paramount for the Does.
37. your bank
car loans
BANK
Luckily Jane’s bank offers her a virtual
banking service. Jane browses through
car loan options and receives helpful
advice on which cars fit within her
budget. All done remotely.
38. To seal the deal, Jane’s banking
relationship manager made it all the way
to their home too!
39. CAR DEALERWith the loan approved, the Does could
pick up their new car without hassle.
40. Bank mobile branch
With the car picked up from the dealer-
ship and while driving back home, Jane
and John remembered their bank set up a
new digital branch in their favourite mall.
42. APPLY FOR
OUR PREMIUM
CREDIT CARD
I need teller service
I want to speak to bank
manager
I need to deposit
a cheque
WELCOME
TO OUR BRANCH
NEED A LOAN?How can we help you?
John and Jane can use their mobile
banking app to request teller services and
access self service desks.
43. APPLY FOR
OUR PREMIUM
CREDIT CARD
NEED A LOAN?
While Jane and John love the tools their bank provides,
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get once in a while whenever they need. Their bank has
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latest whitepaper:
THE OMNICHANNEL
BANKING EXPERIENCE
WHAT YOU NEED TO GO TO OMNICHANNEL,
HOW TO PLAN FOR SUCCESS.
THE OMNICHANNEL
BANKING EXPERIENCE
WHAT YOU NEED TO GO TO OMNICHANNEL,
HOW TO PLAN FOR SUCCESS.
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