The document outlines a master plan study for renovating and updating the Countway Library of Medicine at Harvard Medical School. It discusses guiding principles for a 21st century health science library, current space challenges like lack of seating and outdated facilities, and proposed changes based on user research. The proposed $26.7 million plan includes renovating the 1st, 2nd, and lower levels to improve study spaces, add a cafe and event space, and encourage collaboration. Funding of $18.15 million was approved for the first two phases involving the 1st and 2nd floors.

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Harvard Medical School
Francis A. Countway Library of Medicine
MASTER PLAN STUDY
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Presentation Outline
1. The Countway Library Vision
2. Current Space Challenges
3. Planning Process & UX Research
4. Proposed Program
5. Scope of Funding Approval
6. Next Steps

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Guiding Principles for a 21st
Century Health Science Library
• Multi discipline core of research, learning and
education
• Vast array of resources available that supports
students
• Bring people together through knowledge, expertise
and community
• Dedicated quiet space for an alone, together
environment for maximum study potential

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The 21st Century Health Science &
Medical Library
• Promoting Innovation, Discovery & Academic Excellence
• Increasing Collaboration
• Enabling Successes through Developing People,
Process Improvement and Advanced Technology
• Building a Culture of Diversity & Inclusion
• Organizing our Intellectual Community to Solve Societal
Problems
A Location that Supports and Reflects
HMS Strategic Goals:
Through the Fostering of:
• Teaching & Learning
• Scholarship & Discovery
• Clinical Service & Leadership
• Support Services & Culture

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Countway Pillars of Strength
Research &
Education
Resources &
Access
Information &
Resource Specialists
Classes &
Events
Community &
Space

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Countway Cares: New Initiative
• The Countway Cares platform grew from collaborative discussions around
how to let users know that Countway Library of Medicine is more than just
research, knowledge, or a place to study. It’s a community hub that
supports everyone through a vibrant culture of learning, enrichment, and
wellness
• Countway Cares about…...Sharpening Your Skills
• Countway Cares about……Diversity and Inclusion
• Countway Cares about……The History of Medicine and Public Health
• Countway Cares about…...Medicine and the Arts
• Countway Cares about……Health & Wellness
• Countway Cares about……Disconnect & Decompress/Hit Pause

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Wellness Activities
**Promoting student and physician scientist as whole person

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Building Community

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Student Satisfaction Surveys
 HMS student satisfaction with the Library has consistently ranked
lower than other Medical Schools nationally:
STUDENT SATISFACTION
All Medical Schools
HMS
2018
HMS
2017
HMS
2016
Computer Resource Center 84.5% 69.4% 67.3% 69.9%
Student Study Space 78.7% 54.6% 59.0% 62.2%
Student Relaxation Space 66.1% 35.8% 35.5% 45.7%
*AAMC Graduation Questionnaire (GQ)
STUDENT SATISFACTION
All Medical Schools
HMS
2017
All Medical Schools
HMS
2016
Overall Library Satisfaction 85.9% 70.3% 86.3% 69.1%
 HMS student satisfaction with specific Library programs has
consistently ranked lower than other Medical Schools nationally:

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Weakness
SPACE

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Weakness: space requests
• “A coffee shop!”
• “Afternoon coffee hour”
• “Events with food and socializing”
• “Book sale”
• “More free coffee”
• “Snack bar”
• “I’d love a cafe and/or shop in the library”

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Weakness: physical space
• “Don’t like the space – old, dark, dingy and dusty”
• “The overhead lighting really bothers my eyes”
• “Bathrooms are in pretty horrible shape and there
are too few”
• “Not satisfied with the quality of the rooms (old
carpet, need paint)”

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Weakness: technology
• “At other institutions where I have been a student
in the past, if you are on the institution's network,
journal articles are automatically available. This is
not the case at Harvard”
• “Difficult to log onto PubMed”
• “There are many journals from which I would like
to access articles that aren’t part of the Countway
system”

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Weakness: study space
• “During peak testing times, there are often no
seats available to study”
• “Not enough study rooms”
• “It’s often hard to find a group study room”
• “Lack of seating and study space”

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Weakness: overall
“Not enough computers, poor toilet facilities, limited group
study spaces, old moldy carpets, no telephonic/internet access
below first floor, very poor experience, unworthy of an Ivy
League school library”

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PLEASE JOIN COUNTWAY LIBRARY
FOR A COFFEE TASTE TEST ~
Help in choosing the preferred coffee vendor to be featured
in the Countway Café that will be coming soon.
DATE: Thursday, April 6, 2017
TIME: Please stop by any time between 9:30am -11:30am
LOCATION: 1st Floor, Countway Library
Tasting options:
• Illy
• Starbucks
• Hudson Bean Vienna Roast
• Hudson Bean French Roast
***WINNER: Illy***
~120 votes
FEEDBACK:
• Strong desire for a vendor that could
supply specialty drinks, lattes etc.
• Requests for café to be open during off
hours (beyond 9:00-5:00)

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UX Research/Data Gathering for Programming
Approach
• Assessment of Existing Space
• Input from Users & Stakeholders
• Establish Goals and Objectives
• Development of Program and
Planning Concepts
• Prioritization of Programming
Process
• 7 Months
• 4 Project Team Meetings
• 4 Working Group Meetings
• 4 Interactive Stakeholder sessions
− Students (HMS, HSDM, HSPH)
− Library Staff
− CHoM Staff

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1. Create an inviting, active,
collaborative, student-
focused 21st century library
responding to user needs
2. Provide new services, and
ways of delivering to the
Longwood medical
community and beyond
3. Advance community
service, education and
research goals and space
aligned to the larger
institution
Berry Library Salem State University
Response to UX Research for Programming

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4. Host interdisciplinary
activities that serve all
Countway users
5. Foster an appreciation for
the history of medicine and
Harvard’s medical and
public health communities
6. Remain strategic and
nimble to adapt to the
rapidly changing health
sciences, technology, social
justice and information
environment
Cabell Library Virginia Commonwealth University
Response to UX Research for Programming

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1. Increase Variety and Capacity of Student and Research
Accommodations
2. Expand Community Collaboration Opportunities
3. Right-Size Staff Work Areas
4. Implement a New On-Site General Collections Strategy
5. Reorganize Special Collections within Current Space
Allocation
6. Increase Restroom Capacity to Meet Changing
Demographics
Proposed Program Objectives

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Reprogramming the Library

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ATRIUM
Building Organization

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Reimagining the 1st Floor
Existing
Quiet
Study
Staff
Open
Space
Introduce…
• Connecting Communities
• Impromptu Interactions
• Food & Beverage Amenities
• Event & Multipurpose Space
Provide…
• Increased Seating
• Restrooms
• Better Security Access

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Introduce…
• Connecting Communities
• Impromptu Interactions
• Food & Beverage Amenities
• Event & Multipurpose Space
Provide…
• Increased Seating
• Restrooms
• Better Security Access
Reimagining the 1st Floor
Proposed

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Introduce…
• Connecting Communities
• Open Space
• Impromptu Interactions
• Food & Beverage Amenities
• Event & Multipurpose Space
Provide…
• Increased Seating
• Restrooms
• Better Security Access
Reimagining the 1st Floor

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Bridge Renderings
Create…
• Public Access
• Ease of Building Access
• Improved Accessibility
• Outdoor Space
• Build Community
• Increased Patronage
Bridging Communities

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Organizing the 2nd Flr
Improve Study Space…
• Alone Together
• Dedicated Quiet Space
• Enclosed Study Rooms
• Increased Seating
Organizing…
• Collocate Staff Resources
• Welcoming Access to Staff
• Easier Access to Staff
• Additional Restrooms
Existing
Staff
Unrelated
Study Space
Study SpaceStaff
Staff

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Organizing the 2nd Flr
Improve Study Space…
• Alone Together
• Dedicated Quiet Space
• Enclosed Study Rooms
• Increased Seating
Organizing…
• Collocate Staff Resources
• Welcoming Access to Staff
• Easier Access to Staff
• Additional Restrooms
LIBRARY
RESOURCES
Proposed

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Organizing the 2nd Flr
Improve Study Space…
• Dedicated Quiet Space
• Alone Together
• Enclosed Study Rooms
• Increased Seating
Organizing…
• Collocate Staff Resources
• Welcoming Access to Staff
• Easier Access to Staff
• Additional Restrooms

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Introduce…
• Dedicated Collaboration Space
and Group Study
• Multi-Use Instruction Space
Provide
• Help Desk & Tech Hub
• Increased Seating
• Noise Containment
• Additional Restrooms
Encourage Learning on Lower Level
Existing
Stacks
Study
Space

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Introduce…
• Dedicated Collaboration Space
and Group Study
• Multi-Use Instruction Space
Provide
• Help Desk & Tech Hub
• Increased Seating
• Noise Containment
• Additional Restrooms
Encourage Learning on Lower Level
Proposed

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Introduce…
• Dedicated Collaboration Space
and Group Study
• Multi-Use Instruction Space
Provide
• Help Desk & Tech Hub
• Increased Seating
• Noise Containment
• Additional Restrooms
Encourage Learning on Lower Level

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Improvements…
• Enhanced Seating Areas
in General Collections
• Improvements to CHoM
Public Spaces
Enhancing Lower Level 2
Existing
SPECIAL COLLECTIONS
GENERAL COLLECTIONS

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Improvements…
• Enhanced Seating Areas
in General Collections
• Improvements to CHoM
Public Spaces
Enhancing Lower Level 2
SPECIAL COLLECTIONSSTUDY
SPACE
GENERAL COLLECTIONS
Image of Hotung
International
Law Center
Library –
Georgetown
University
Proposed

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Funding
INFRASTRUCTURE RENEWAL: $ 6,260,000
LIBRARY PROGRAM: $ 20,460,000
Level 1 $ 5,540,000
Bridge $ 1,170,000
Level 2 $ 5,180,000
Lower Level 1 $ 6,500,000
Lower Level 2 $ 2,070,000
TOTAL $ 26,720,000
Library Scope and Budget

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Funding Approved
INFRASTRUCTURE RENEWAL: $ 6,260,000 $ 6,260,000
LIBRARY PROGRAM: $ 20,460,000 $ 11,890,000
Level 1 $ 5,540,000 $ 5,540,000
Bridge $ 1,170,000 $ 1,170,000
Level 2 $ 5,180,000 $ 5,180,000
Lower Level 1 $ 6,500,000
Lower Level 2 $ 2,070,000
TOTAL $ 26,720,000 $ 18,150,000
Library Scope and Budget

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6 Months
13 Months
2019 2020
JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC JAN FEB MAR APRIL MAY JUNE JULY AUG
HU APPROVAL & VENDOR
SELECTION
DESIGN
CONSTRUCTION
6 Months
6 Months
OCCUPANCY FALL 202013 Months
2ND FLOOR 1ST FLOOR
Preliminary Project Schedule

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• Project Initiation Kick-Off : January 24th
• Enabling Projects
• Café Vendor Model
• Coop Management
• Center for Primary Care Relocation
• Book Decanting (ongoing)
• HU Approval & Vendor Selection
• Architect and Construction Manager Selection
• Drawing, Budget & Schedule Development
• Design Review and Approval
• Construction Phase
Next Steps

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All the students who participated from the dental, public health, and medical schools!
Leadership
• Dean George Daley, Dean of Faculty of Medicine
• Lisa Muto, Executive Dean for Administration
Committee Members
• Dean Ed Hundert, Daniel D. Federman, M.D. Professor in Residence of Global Health and Social
Medicine and Medical Education
• Professor Peter Howley, Shattuck Professor of Pathological Anatomy
• Professor Joe Brain, Chan SPH Cecil K and Philip Drinker Professor of Environmental Physiology
• Willy Lench, Chief of Staff
• Steve Maiorisi, Chief Campus Planning and Facilities Officer
• Elaine Martin, Director and Head Librarian
Project Team
• Alison Richardson, Associate Director of Administration and Finance
• Meaghan Doyle, Senior Campus Planner
• Shepley Bulfinch Team
It takes a village…

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Questions or Feedback?
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