Hard copy of July 24, 2009 Brown Bag Webinar "Putting It All Together". Presentation provides information on Value Stream Mapping, Voice of Customer, and Kaizen.
Brownbag University July 10th (Voc focus)Daniel Walker
This document provides an agenda and materials for a Brownbag session on improving business through Voice of the Customer (VOC) and Value Stream Mapping (VSM). The session will be led by Mike Pircer of MAP Business Solutions and Dan Walker of River's End Consulting. The agenda includes introductions, background on VOC and VSM, the VOC and VSM processes, next steps, and a question and answer period. Presentation materials define key terms, outline the VOC and VSM processes, and provide examples of insights gained from interviews and analysis. Recommended references on Lean methods and certification programs are also included.
The document discusses a webinar on outsourcing learning and development functions. It provides details on the webinar such as the date, time, and call-in information. It also lists the panelists and their backgrounds. The webinar will discuss whether some or all learning can be outsourced, where business managers and L&D professionals stand on outsourcing, and observations on outsourcing of learning in Australia and Asia Pacific based on past research. Participants are encouraged to engage in the discussion and share their thoughts and comments.
The document summarizes a study on promoting open educational resource (OER) reuse among academics. The study involved interviews with OER initiative providers, teachers, and teachers with staff development roles. The study aimed to understand approaches to raising engagement with OER reuse and how engagement can be sustained. It presents an "OER engagement ladder" with increasing levels of engagement from directing students to online resources to sharing one's own OER under an open license. Key stakeholders for supporting OER engagement include academic librarians, learning technologists, and staff developers.
The ATRIUM event is taking place on Wednesday November 9th from 11am to 3pm. For more information, contact 01772 895858 or visit www.uclan.ac.uk/futuresevents. Several volunteer opportunities are advertised from various organizations, ranging from administration, marketing, and event support to befriending and mentoring roles working with children, adults, and those experiencing homelessness or disabilities. Training and commitment levels vary depending on the role.
Community Treatment Solutions provides services to children, adolescents, and their families. In 2008, they served [NUMBER] children and had annual revenue of [AMOUNT]. They utilize a strengths-based and family-focused approach with a continuum of services including treatment foster care, intensive clinical services, and transitional living programs. Their goal is to help clients build life skills to overcome barriers and function productively.
The document discusses how Barkers, a diversity consulting firm, helps organizations implement diversity strategies in practical ways. It provides three case studies showing how Barkers has:
1) Designed diversity training workshops for teachers in Birmingham that explored classroom issues in a multicultural setting.
2) Conducted extensive research to help the British Transport Police build trust with diverse communities through a targeted recruitment campaign.
3) Organized recruitment events to help the HM Prison Service attract more black and minority ethnic applicants and change negative perceptions of the industry.
Learning cafe workplace trends forum linking learning to bottom line ver 0.5LearningCafe
The document discusses an upcoming webinar on linking learning to business results. It provides details on the date, time, login information, and participation guidelines for the webinar. It also outlines the webinar agenda which includes a panel discussion on measuring the impact of learning and calculating return on investment. The document shares examples of case studies on how organizations have linked learning initiatives to improved business performance.
Brownbag University July 10th (Voc focus)Daniel Walker
This document provides an agenda and materials for a Brownbag session on improving business through Voice of the Customer (VOC) and Value Stream Mapping (VSM). The session will be led by Mike Pircer of MAP Business Solutions and Dan Walker of River's End Consulting. The agenda includes introductions, background on VOC and VSM, the VOC and VSM processes, next steps, and a question and answer period. Presentation materials define key terms, outline the VOC and VSM processes, and provide examples of insights gained from interviews and analysis. Recommended references on Lean methods and certification programs are also included.
The document discusses a webinar on outsourcing learning and development functions. It provides details on the webinar such as the date, time, and call-in information. It also lists the panelists and their backgrounds. The webinar will discuss whether some or all learning can be outsourced, where business managers and L&D professionals stand on outsourcing, and observations on outsourcing of learning in Australia and Asia Pacific based on past research. Participants are encouraged to engage in the discussion and share their thoughts and comments.
The document summarizes a study on promoting open educational resource (OER) reuse among academics. The study involved interviews with OER initiative providers, teachers, and teachers with staff development roles. The study aimed to understand approaches to raising engagement with OER reuse and how engagement can be sustained. It presents an "OER engagement ladder" with increasing levels of engagement from directing students to online resources to sharing one's own OER under an open license. Key stakeholders for supporting OER engagement include academic librarians, learning technologists, and staff developers.
The ATRIUM event is taking place on Wednesday November 9th from 11am to 3pm. For more information, contact 01772 895858 or visit www.uclan.ac.uk/futuresevents. Several volunteer opportunities are advertised from various organizations, ranging from administration, marketing, and event support to befriending and mentoring roles working with children, adults, and those experiencing homelessness or disabilities. Training and commitment levels vary depending on the role.
Community Treatment Solutions provides services to children, adolescents, and their families. In 2008, they served [NUMBER] children and had annual revenue of [AMOUNT]. They utilize a strengths-based and family-focused approach with a continuum of services including treatment foster care, intensive clinical services, and transitional living programs. Their goal is to help clients build life skills to overcome barriers and function productively.
The document discusses how Barkers, a diversity consulting firm, helps organizations implement diversity strategies in practical ways. It provides three case studies showing how Barkers has:
1) Designed diversity training workshops for teachers in Birmingham that explored classroom issues in a multicultural setting.
2) Conducted extensive research to help the British Transport Police build trust with diverse communities through a targeted recruitment campaign.
3) Organized recruitment events to help the HM Prison Service attract more black and minority ethnic applicants and change negative perceptions of the industry.
Learning cafe workplace trends forum linking learning to bottom line ver 0.5LearningCafe
The document discusses an upcoming webinar on linking learning to business results. It provides details on the date, time, login information, and participation guidelines for the webinar. It also outlines the webinar agenda which includes a panel discussion on measuring the impact of learning and calculating return on investment. The document shares examples of case studies on how organizations have linked learning initiatives to improved business performance.
How to create better outcomes, make better decisions, and turn voters into citizens.
You were elected to represent the views of your citizens. Don't you think it's a good idea to ask them what those views are?
This presentation answers the questions: what is citizen engagement? why engage citizens? when engage stakeholders? how engage?
Social media can help associations create member value by allowing members to participate online rather than just consume information. The document discusses various social media platforms and how associations can use them to [1] engage members qualitatively rather than just focusing on quantitative metrics, [2] authentically connect members to share knowledge and support organizational goals, and [3] embrace change and risk over maintaining the status quo. It provides examples of how associations can create blogs, wikis, videos, and social networking presences to facilitate member collaboration and disseminate information.
The document discusses how current college students still seek comfort, connection, and contribution but their current approaches through online tools are not very effective. It proposes a single web-based tool called Red Rover that would help students find others with similar interests, create and join student groups, and share work with the college community. The tool would also help colleges facilitate connections, assess and support students, and measure interaction. It claims this integrated solution could increase student support, retention, and success.
This was a technology keynote given to student affairs professionals by Kevin Prentiss of Swift Kick and Red Rover.
Theme of the speech was a "do more with less" approach. Getting your students connected and successful includes encouraging public blogging by your best role models.
This was part two of a two part speech.
Online Engagement at Bates: A Vision and Blueprint - September 2008Jay Collier
Jay Collier outlines a blueprint for online engagement at Bates College that aims to deepen involvement from ambivalence to commitment. The goals are to help Bates community members connect with each other and ideas, and draw constituents into a lifelong experience reflecting core values. Opportunities for improvement include simplifying publishing and exchange, integrating updates from community members across multiple sources and devices, and providing formal and informal collaboration spaces connected to social networks. Effective online experiences should be dependable, intuitive, useful, engaging, personalizable, sociable, and meaningful.
The document discusses how social media is changing the rules for synagogues. It outlines 5 new rules: 1) this is an attention economy, 2) add value, 3) be real, 4) invest in and leverage networks, and 5) shifts in power from institutions to individuals. It provides tips for engaging audiences, being conversational, listening, asking questions, and allowing user-generated content. It stresses designing for highest return on engagement and implementing a strategy based on audience objectives.
Intentions, Processes and Frameworks for ChangeSami Nerenberg
This lecture discusses the Law of Unintended Consequences, the importance of understanding your user to avoid typical pitfalls, frameworks for creating change, and adding the notion that moral capabilities are needed for an effective leader.
The guide includes more than 200 non-profits in the Greater Boston area with community service opportunities for teens and their families. Categories include: advocacy for a cause, health and well-being, international relief, preserving the environment, promoting volunteerism, and more.
The document provides a gardener's guide for non-profits to cultivate visual connections with their supporters across four seasons - winter (planning), spring (preparing the ground), summer (using resources wisely), and fall (harvest). It discusses tools for each season like surveys, focus groups, email, social media and print to engage supporters and thanks donors. The guide emphasizes learning about supporter needs, reframing messages to meet those needs, using resources efficiently, celebrating successes, and continually evaluating and improving efforts. The goal is to organically grow a committed supporter base through visual storytelling and connections.
Customers can provide valuable insights if companies listen to their perspectives. Communispace enables private online communities where customers openly share feedback on companies' products and services. Through diverse engagement activities, Communispace gains nuanced understandings of customer behaviors and trends to guide business decisions. Leading brands across industries rely on Communispace's global expertise to make their businesses truly customer-driven.
The document discusses measuring the value and impact of libraries. It provides examples of how libraries can define and measure outcomes related to student success, learning, retention, and career outcomes. It also discusses measuring financial returns on investment and demonstrating impacts on areas like faculty research productivity, institutional reputation, and community benefits. The document emphasizes the importance of measuring outcomes that align with institutional goals and of communicating assessment results through stories and statistics to demonstrate the library's value and success.
This document discusses social networking strategies for non-profits. It emphasizes the importance of having an online presence through social networks like Facebook and Twitter to cultivate donors, spread awareness of causes, and engage the next generation. However, it notes that simply having accounts on these sites is not enough - non-profits must develop a clear strategy, identify their target audiences, monitor engagement metrics, and experiment with content to effectively utilize social media.
The document outlines the use of appreciative inquiry to build partnerships and shared visions. It describes two case studies:
1) Using storytelling at a microfinance institution to reconnect employees and clients to the organization's vision and mission and improve relationships.
2) Initiating partnerships between local Catholic churches and village governments in the Philippines to collaborate on community issues, overcome distrust, and improve services for residents, especially disadvantaged groups. The interventions included summits for shared stories and expanding cross-sector partnerships.
The document discusses building brand communities online. It defines characteristics of brand communities as having a shared consciousness, rituals and traditions, and sense of moral responsibility among members. It also describes characteristics of community members, including using the internet as a catalyst to build and nurture the community. Tools are presented for identifying different member roles like mavens, connectors, and salesmen to strengthen the community.
The document provides recommendations for improving UNICEF's donor communications and experiences. It suggests taking a storytelling approach that frames information and impact in an interactive way similar to being part of a play. Specific cues are identified like showing clear and immediate impact, allowing interactivity and participation, and creating a sense of belonging to a larger collective effort. Examples are given of reframing facts into stories that build empathy and convey UNICEF's work in helping families get on solid ground through health interventions. The implications discussed are to research both conscious and subconscious decision-making and to offer concrete solutions to partners.
Most everyone has dipped their toe into the social media waters over the past few years, taking a peek at Facebook and Twitter to see what the buzz is all about. But we have learned that using social media tools isn't very difficult, however using them effectively,
particularly for social change, is challenging. Beth Kanter will lead
an interactive keynote the key principles for effective social media use that turns traditional organizations into cost-effective,far-reaching and effective Networked Nonprofits.
Social Media and Digital Skills in Higher EducationSue Beckingham
This document discusses how higher education faculty are using social media. It notes that social media allows for personal, teaching, professional, research, and student development uses. Some key benefits mentioned include recruitment, peer support, guidance for students, teaching, and university communications. The document also discusses developing digital literacy and a professional online presence through a personal learning network and connective intelligence. It raises questions around social media policies and the value of networking and sharing ideas.
How to create better outcomes, make better decisions, and turn voters into citizens.
You were elected to represent the views of your citizens. Don't you think it's a good idea to ask them what those views are?
This presentation answers the questions: what is citizen engagement? why engage citizens? when engage stakeholders? how engage?
Social media can help associations create member value by allowing members to participate online rather than just consume information. The document discusses various social media platforms and how associations can use them to [1] engage members qualitatively rather than just focusing on quantitative metrics, [2] authentically connect members to share knowledge and support organizational goals, and [3] embrace change and risk over maintaining the status quo. It provides examples of how associations can create blogs, wikis, videos, and social networking presences to facilitate member collaboration and disseminate information.
The document discusses how current college students still seek comfort, connection, and contribution but their current approaches through online tools are not very effective. It proposes a single web-based tool called Red Rover that would help students find others with similar interests, create and join student groups, and share work with the college community. The tool would also help colleges facilitate connections, assess and support students, and measure interaction. It claims this integrated solution could increase student support, retention, and success.
This was a technology keynote given to student affairs professionals by Kevin Prentiss of Swift Kick and Red Rover.
Theme of the speech was a "do more with less" approach. Getting your students connected and successful includes encouraging public blogging by your best role models.
This was part two of a two part speech.
Online Engagement at Bates: A Vision and Blueprint - September 2008Jay Collier
Jay Collier outlines a blueprint for online engagement at Bates College that aims to deepen involvement from ambivalence to commitment. The goals are to help Bates community members connect with each other and ideas, and draw constituents into a lifelong experience reflecting core values. Opportunities for improvement include simplifying publishing and exchange, integrating updates from community members across multiple sources and devices, and providing formal and informal collaboration spaces connected to social networks. Effective online experiences should be dependable, intuitive, useful, engaging, personalizable, sociable, and meaningful.
The document discusses how social media is changing the rules for synagogues. It outlines 5 new rules: 1) this is an attention economy, 2) add value, 3) be real, 4) invest in and leverage networks, and 5) shifts in power from institutions to individuals. It provides tips for engaging audiences, being conversational, listening, asking questions, and allowing user-generated content. It stresses designing for highest return on engagement and implementing a strategy based on audience objectives.
Intentions, Processes and Frameworks for ChangeSami Nerenberg
This lecture discusses the Law of Unintended Consequences, the importance of understanding your user to avoid typical pitfalls, frameworks for creating change, and adding the notion that moral capabilities are needed for an effective leader.
The guide includes more than 200 non-profits in the Greater Boston area with community service opportunities for teens and their families. Categories include: advocacy for a cause, health and well-being, international relief, preserving the environment, promoting volunteerism, and more.
The document provides a gardener's guide for non-profits to cultivate visual connections with their supporters across four seasons - winter (planning), spring (preparing the ground), summer (using resources wisely), and fall (harvest). It discusses tools for each season like surveys, focus groups, email, social media and print to engage supporters and thanks donors. The guide emphasizes learning about supporter needs, reframing messages to meet those needs, using resources efficiently, celebrating successes, and continually evaluating and improving efforts. The goal is to organically grow a committed supporter base through visual storytelling and connections.
Customers can provide valuable insights if companies listen to their perspectives. Communispace enables private online communities where customers openly share feedback on companies' products and services. Through diverse engagement activities, Communispace gains nuanced understandings of customer behaviors and trends to guide business decisions. Leading brands across industries rely on Communispace's global expertise to make their businesses truly customer-driven.
The document discusses measuring the value and impact of libraries. It provides examples of how libraries can define and measure outcomes related to student success, learning, retention, and career outcomes. It also discusses measuring financial returns on investment and demonstrating impacts on areas like faculty research productivity, institutional reputation, and community benefits. The document emphasizes the importance of measuring outcomes that align with institutional goals and of communicating assessment results through stories and statistics to demonstrate the library's value and success.
This document discusses social networking strategies for non-profits. It emphasizes the importance of having an online presence through social networks like Facebook and Twitter to cultivate donors, spread awareness of causes, and engage the next generation. However, it notes that simply having accounts on these sites is not enough - non-profits must develop a clear strategy, identify their target audiences, monitor engagement metrics, and experiment with content to effectively utilize social media.
The document outlines the use of appreciative inquiry to build partnerships and shared visions. It describes two case studies:
1) Using storytelling at a microfinance institution to reconnect employees and clients to the organization's vision and mission and improve relationships.
2) Initiating partnerships between local Catholic churches and village governments in the Philippines to collaborate on community issues, overcome distrust, and improve services for residents, especially disadvantaged groups. The interventions included summits for shared stories and expanding cross-sector partnerships.
The document discusses building brand communities online. It defines characteristics of brand communities as having a shared consciousness, rituals and traditions, and sense of moral responsibility among members. It also describes characteristics of community members, including using the internet as a catalyst to build and nurture the community. Tools are presented for identifying different member roles like mavens, connectors, and salesmen to strengthen the community.
The document provides recommendations for improving UNICEF's donor communications and experiences. It suggests taking a storytelling approach that frames information and impact in an interactive way similar to being part of a play. Specific cues are identified like showing clear and immediate impact, allowing interactivity and participation, and creating a sense of belonging to a larger collective effort. Examples are given of reframing facts into stories that build empathy and convey UNICEF's work in helping families get on solid ground through health interventions. The implications discussed are to research both conscious and subconscious decision-making and to offer concrete solutions to partners.
Most everyone has dipped their toe into the social media waters over the past few years, taking a peek at Facebook and Twitter to see what the buzz is all about. But we have learned that using social media tools isn't very difficult, however using them effectively,
particularly for social change, is challenging. Beth Kanter will lead
an interactive keynote the key principles for effective social media use that turns traditional organizations into cost-effective,far-reaching and effective Networked Nonprofits.
Social Media and Digital Skills in Higher EducationSue Beckingham
This document discusses how higher education faculty are using social media. It notes that social media allows for personal, teaching, professional, research, and student development uses. Some key benefits mentioned include recruitment, peer support, guidance for students, teaching, and university communications. The document also discusses developing digital literacy and a professional online presence through a personal learning network and connective intelligence. It raises questions around social media policies and the value of networking and sharing ideas.
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2. Brown Bag University:
Value Stream Mapping
• Introductions
• Review
– Current State VSM Process
– Voice of Customer Process
– Alumni Association Case Study
• Developing a Future State VSM
– Keys to Developing a FS VSM
– Alumni Association Case Study
• Kaizen Event
– Defining Kaizen
– Phases of Kaizen
• Questions and Answers
3. Facilitators
Mike Pircer Dan Walker
MAP Business Solutions, Inc. River’s End Consulting
(248) 379-8344 (248) 770-2554
www.mapbizsolutions.com www.riversendconsulting.com
www.linkedin.com/in/mikepircer www.linkedin.com/in/tentmakerenterprise
4. Value Stream Mapping
What is Value Stream Mapping?
• PENCIL AND PAPER!!!
• Door to Door
• Prioritize Improvement Plans
5. Value Stream Mapping
Benefits of Value Stream
Mapping.
• Creates a vision of the
future.
• Enables broad participation.
• Reduces the risk of creating
“islands of excellence”.
• Helps to break down
communication barriers.
• Provides an implementation
road map.
17. Typical Event (3-5 days)
(3-
• Examine the process
• Sort out the value-added steps
• Brainstorm
• Setup new process and balance work
• Debug and formally document the
new process
• Report out
18. Alumni Association Case Study
Cate- Required End
Task ID gory Task Task Owner Date Status
Initat
e&
Plan
Done, WIP,
*=
Identify name, names or concerns,
group To Do
IP 01 Confirm event is a Board Approved
Produce preliminary budget and confirm
IP 02 sponsorship funding
IP 03 Recruit Work Team Members
IP 04 Launch Event Planning
IP 05 Complete Initial Version of Event Checklist
IP 06 Create online event registration form
Create Info Form for Event & Distribute to Board,
IP 07 promoters, operations and others
IP 08 Post Event on website for initial publication
IP 09 confirm event date
IP 10
Event
Progr
am -
Initial
Planni
ng
E IP 01 Obtain & Confirm sponsorship
E IP 02 Obtain speakers
Get a Production Manager and a back up from the
E IP 03 student chapter
20. Questions and Answers
Mike Pircer Dan Walker
MAP Business Solutions, Inc. River’s End Consulting
(248) 379-8344 (248) 770-2554
www.mapbizsolutions.com www.riversendconsulting.com
www.linkedin.com/in/mikepircer www.linkedin.com/in/tentmakerenterprise
21. Recommended References
Books Websites
• Learning to See, Mike Rother and John • The Lean Enterprise Institute (eVSM
Shook software can be purchased from this
site)
• Value Stream Management for the Lean www.lean.org
Office, Don Tapping and Tom Shuker
Training:
• Voices into Choices, Gary Burchill and • cpd.engin.umich.edu: University of
Christina Hepner Brodie Michigan Lean Certification Program.
• Synchronous Management, • www.villanovau.com: Villanova
Mokshagundam Srikanth and Michael University Lean Six Sigma
Umble Certification Program
• Throughput Accounting, Thomas
Corbett