This document summarizes a research project on analyzing the gaps between manual and digitized business processes of Tata Motors dealers in Mumbai. The objectives are to study the typical business processes, analyze gaps between manual and digital processes, and evaluate user satisfaction with digital processes. Data will be collected through interviews with dealers. Key business processes include material inspection, acknowledgement, and goods inwarding. Gaps identified include lack of real-time data, cumbersome information flow, and issues managing warranty claims. The document recommends decreasing assessment time through customer profiling and employing an SAP mobile ERP system.

1. OFF Summer Research
Project on Automobile Sector
Submitted by:-Akshay K
Parab

2. A Gap Analysis In Manual &
Digitized Business Processes of
Dealers of Tata Motors In
Automobile Sector in Mumbai
Akshay K Parab
Roll no :-29

3. Introduction Of Automobile
Sector
 Summary.
 Reasons to invest.
 Statistics.
 Financial Support.
14%
3%
3%
80%
Sales
Passenger
Vehicle
commercia
l
2-wheeler
3 wheeler

4. Organization Overview
 Established in 1945, Tata Motors’ presence extends
across the length and breath of India and various
countries.
 Tata Motors is India’s largest automobile company and
the third largest in the passenger vehicles market .
 Over 3.5 million Tata vehicles have driven on Indian
roads since the first one rolled out on 1954.
 Subsidiaries in India.
 Sales and Profits.

5. Research Objectives
 R.O1:-To study the typical business processes
involved by dealers of Tata motors in Mumbai.
 R.O2:-To analyse the gaps between manual and
digitized business processes used by dealers of Tata
Motors in Mumbai.
 R.O 3:-To evaluate the satisfaction level of users
using digitized business process by Tata Motors
dealers in Mumbai.
 Management Objective:-To suggest the scope for
digitization in the business processes in the Tata Motors
Dealers in mumbai.

6. Research Design
1. To study the typical business processes
involved by dealers of Tata motors in Mumbai.
1. To analyse the gaps between manual and
digitized business processes used by dealers of
Tata Motors in Mumbai.
Nature Of
Research
Data Collection
Source
Data Collection
Method
Data Collection
Tool
Descriptive Primary Qualitative Interview
Nature Of
Research
Data Collection
Source
Data Collection
Method
Data Collection
Tool
Descriptive Primary Qualitative Interview

7. Business Process of Tata Motor
Dealers
Material
Inspection
Acknowledge
ment
Goods
Inwarding
ASSEMBLY VEHICLE CUSTOMER

8. Analysis Of Gaps
 No Real time data.
 Information Flow was cumbersome.
 Manage the process.
 Handling warranty claims.

9. Research Design
 To evaluate the satisfaction level of users using
digitized business process by Tata Motors
dealers in Mumbai.
 Hypothesis:
 Ho:-There is no significant difference in the
satisfaction level of end users and their
experience at 5% L.O.S.
 Ha:- There is significant difference in the
satisfaction level of end users and their
experience at 5% L.O.S.
Nature Of
Research
Data Collection
Source
Data Collection
Method
Data Collection
Tool
Exploratory Primary Qualitative Interview
Causal Primary Quantitative Questionnaire

10. Analysis
 Satisfaction level of users using digitized
processes in TATA Motors.

11. Recommendations
 Decreasing the assessment time by
identifying the customer details.
 Use of mobile ERP system By SAP.
 Employ more number of experience
people for working on systems.

12. Bibliography
 http://makeinindia.com/sector/automobile
s/
 http://www.tatamotors.com/investors/fina
ncials/69-ar-html/directors-report2.html

13. THANK YOU