This document summarizes the experiences and challenges of providing distance learning support at De Montfort University. It discusses how the university uses multi-modal technologies and enhanced resources like online tutorials, video lectures, and curated reading lists to support remote students. However, distance learners face difficulties like lack of community, limited access to resources, and difficulty finding relevant information. Going forward, the university aims to improve pre-course materials, create more "point of need" digital content, enhance distance learning services, and offer webinar tutorials for remote students.