Racing

1. CONTACT
GENSEN HERNANDEZ
CUSTOMER SERVICE EXPERT
I am a customer service representative with over 3
years of experience in a call center setting for inbound
and outbound campaign. I handled insurance and
telecommunications accounts. I am expert in customer
disputes resolution and selling products. I believe that
with these experiences, I have the right skill set to
become a valuable asset that can help your business
become more successful.
RELEVANT EXPERIENCES
PERSONAL
DETAILS
Date of Birth
14th May 1995
Nationality
Filipino
Address
Pacific Heights, Tanza
Cavite
EDUCATION
SKILLS
+639954515291
ggensenhhernandez@gmail.com
live:.cid.ccadf75c70e1445f
CLAIMS EXECUTIVE
EXL Phil. Services | June 2022 - November 2022
Answer inbound calls from insured and partner
builders in Australia.
Manage and monitor property claims damaged by
storms towards finalization.
Review damage report , make claim decision and send
decision letter via email or post.
Settle claims either via house repair or cash
settlement
Process payments to our partner Builders.
COLEGIO DE SAN ILDEFONSO - 2014
Hotel and Restaurant Management
2-year Associate Degree
ABE COLLEGE INSTITUTE -2011
Business Administration in Marketing
Undergraduate
Goal Oriented
Dedicated
Account management
Sales expert
Customer Service Expert
Fast Learner
Researcher

2. COLLABERA TECHNOLOGIES PRIVATE LIMITED, INC.
Customer Service Representative | December 2020 - July 2021
Answer inbound calls from insured and partner builders in
Australia.
Manage property claims damaged by storms.
Review damage report and make claim decision
Send decision letter via email or post.
Settle claims either via authorizing repair or cash
settlement
Process payments to our partner Builders.
EPERFORMAX CONTACT CENTER, CORP.
Teammate | March 2022 - September 2020
Respond to customer requests for products, services, and
contract information via inbound calls.
Update account information to maintain customer records.
Offer advice and assistance to customers and understand
special needs or wants.
Troubleshooting devices of customers with data and
phone call issues.
Selling/upgrading phone plan in USA
TELETECH
Billing and Sales Consultant | TeleTech August 2017 - May 2019
Respond to customer requests for products, services, and
contract information via inbound calls.
Update account information to maintain customer records.
Troubleshooting devices of customers with home internet
and mobile postpaid issues.
Selling/upgrading home phone, internet and mobile
postpaid plan in Australia.