3. General Housekeeping
• Please turn your Electronic
communication devices to vibrate.
• If you must take a call, be respectful of
others and please leave the room or
area.
• If your phone rings audibly, you will be
required to sing a full verse of a Justin
Bieber song, including chorus.
Thank you
4. • Safety
• Fundamentals
• Voltage, Current Flow, Resistance,
Wattage
• Terminology & Symbols
• Terms used in the Electrical and Major
Appliance Industry
• Recognizing symbols
• Things that are Consistent
Program Outline
6. • Use of Instruments
• Volt meters, Ohm meters, Watt meters,
Ammeters, Capacitance
• Tips & Tricks
• Jumpers, Cheater Cords, Simulators
• Hop-scotching
• Testing complete circuits
• Reading Schematics
Program Outline
7. Electricity & Troubleshooting
• The most common problems occur
with the greatest frequency
• 85 % of the calls you encounter are
going to be common problems
• Pumps, Inlet Valves, Belts & other
common problems that you will see a lot
of and often – these don’t really take too
much thought to find
8. Electricity & Troubleshooting
• 15 % of the calls you encounter are
going to cost you the greatest amount
of time to troubleshoot and diagnose
• Trip after Trip
• Part after Part
• These problems are going to be head
scratchers, hard to figure out, have to use
a VOM, have to read and interpret the
schematic and do some heavy
troubleshooting
10. You should practice working on every
piece of equipment like it is “Live” or
has power going to it.
Safety
11. • Disconnect power before servicing or
moving appliances
• Test to ensure power is OFF
• Follow Safe Servicing procedures as
outlined by the manufacturer
• Reconnect all Safety grounds
• Make sure all panels and covers are
re-installed correctly
Safety
14. Fundamentals
• Remember:
• Current always takes the path of least
resistance
• When using an Ohm meter, it’s input
follows this rule
• Study schematics on working equipment
• Practice makes perfect
15. • Voltage is pressure that creates a flow
of electrons
• Measured in Volts
• With a Volt meter
• Voltage is the potential difference
across two points – L1 to N, L1 to L2
Fundamentals
16. • Current is the actual flow of electrons
through a load or conductor and is
measured in Amps with an Ammeter,
clamp-on or in-line
• Resistance is the opposition to current
flow and is measured in Ohms with an
Ohm meter. Normally drops voltage.
• Caution: using an Ohm meter –
disconnect power
• An Ohm meter can lie to you!
• Will the proper current flow in the circuit?
Fundamentals
18. • Voltage and Current relationship
• Increase voltage, more current flow
• Decrease voltage, less current flow
• Current and Resistance relationship
• High resistance - Low current flow
• Low resistance - High current flow
• Watts and Current relationship
• Current (Amps) x Voltage (Volts) = Watts
• Watts / (divided by) Volts = Amps
Fundamentals
20. • Ohm’s Law and Watt’s Law expresses
the relationship between Volts, Amps,
Ohms and Watts relative to a
complete circuit when voltage is
applied, current is flowing and when
actual work is being performed by the
circuit.
Fundamentals
21. • No matter how you look at it, Ohm’s Law &
Watts Law is important but not used on a day-
to-day basis.
• Tough to
remember
Fundamentals
22. Fundamentals
• We don’t have to use Ohm’s or Watt’s
Laws for most troubleshooting tasks
but when you need them, nothing else
will help.
• You have to remember the basic
concepts of the Laws.
• btw – there is an app for that !
23. Fundamentals
Application of Ohm’s / Watt’s Law
• 5000 watt @ 240 Volts heating
element, what should the resistance
be?
• V2 / W = Ω thus 11.5 Ω
• 120 Volts put across 10 Ohms of
resistance, what should the amps be?
• 120 V / 10 Ω = 12 Amps
32. Electrical Symbols
There is only one thing about electrical symbols that
will be constant from schematic to schematic, manuf.
to manuf., and product model to product model; that is:
In-consistency
33. Symbols
Identify Components
Place the numbers on the lines beside the symbols on the
next page to make the proper match.
1. Compressor Motor –
C,S,R terminals
13. Single-Pole, Double-Throw
(SPST) Switch
2. Crossover 14. Centrifugal Switch
3. Ballast 15. Plug Connector
4. Permanent Connection 16. Resistor / Heater
5. Adjustable Buzzer 17. Fuse
6. Incandescent Lamp 18. Multi-Position Switch
7. Fluorescent Lamp 19. Coil
8. Heat Rise Thermostat 20. Circuit Breaker
9. Adjustable Thermostat 21. Heater
10. Chassis Ground 22. Capacitor
11. Transformer 23. Pushbutton (DPST)
12. Grounded Service Cord 24. Single-Speed Motor
36. Circuit Fundamentals
• Complete circuit
• Most circuits are made up of four basic
components:
• Source – Supply – Potential - Voltage
• Conductors – Wires
• Load – Consumes voltage – power
• Switch - Control
• When tracing a circuit, start at the
source and trace it back to the source
• 240v or 120v or 24v or 12v
44. Circuit Fundamentals
• Common mistake made in
troubleshooting is taking readings to
ground.
• You must be 100 % comfortable with
circuits, voltages, before using this
method
• Many people are taught this method
and they get burned by it
47. • Switches / Controls
• Not always in the HOT side of the circuit
• Normally Closed / Normally Open
• Drawn in their normal existence or as
they “come out of the package”?
Electrical Components
55. • AC / DC Motors / BLDC
• Permanent Magnet Motors
• Does not spin free
• More efficient
Electrical Components
56. • PWM motors
• Newer Variable Speed motors & Newer
36 pole motors
• Maintains torque throughout ramp-up and
ramp-down – also saves energy across the
grid
Electrical Components
59. • Use of Measuring Devices for
Electrical Circuits:
• Ammeter
• measures current flow in circuit; clamp-on or
series type
• Volt Meter
• measures voltage applied to circuit or loads
• Ohm Meter
• measures resistance in circuit or loads
• Watt Meter
• measures power consumed by loads in circuit
Use of Instruments
60. Use of Instruments
• Voltage across a switch – switch is
open
• No voltage across switch – switch
closed
63. Use of Instruments
• Testing Low Voltage power supplies
• use a known load to verify the power
supply on the board is working correctly.
• Banana Plug adaptor + resistor
• Most of the newer Digital meters have
protection built in-to them.
• Replacement meters
• look for Hz capability
• look for Capacitance capability
64. Use of Instruments
• Use Back Probes for small connectors
• Fluke TP88 – fits test leads # TL71
• Pomona 6262 – fits standard test leads
65. Use of Instruments
• Hop-Scotch method
• Interpreting Volt Meter Readings
• No voltage at the load – circuit is open
• Full voltage at the load – load is bad
• Diagnosing loads
• If full voltage is applied to a load, it should be
working
• Verify the Operation of a Load by
• Visual observation
• Proper amp draw
• Measuring proper amps – confirms operation
68. Tips & Tricks
• Jumpers
• Simulators
• “Shootin’ from the Cord”
• Testing full circuits
• Testing hidden components
• Cheater Cords – SMOKE TEST
69. Tips & Tricks
• Jumpers
• 2 rules
• Come out with the same amount you went in
with
• Never, Never, Never jumper a LOAD
• Use jumpers to verify a switch or control
is closed
• Force the current flow to verify the circuit
70. Tips & Tricks
• Simulators
• When working on Electronic controlled
units, simulate the inputs that the main
CPU (Central Processing Unit) or MCB
(Main Control Board) is looking for.
• Jumper input switches to force the input
• Connect known resistances in place of
thermistors – make the board see what
it’s looking for
71. Tips & Tricks
• “Shootin’ from the Cord”
• Testing full circuits, verify as many
components as possible
• Testing hidden components, eliminates
tearing apart the product to test
components
72. Tips & Tricks
• Cheater Cords
• Power up suspected components
• Verify diagnosis
• “Smoke Test”
75. Reading Schematics
& Troubleshooting
• Reading schematics is an art. It takes
constant practice, practice, practice.
• The main issue we have with getting
good at reading schematics is;
85% of service calls are calls that
happen with the greatest frequency
With these calls, we don’t need to read
a schematic or wiring diagram to
diagnose the problem.
76. Reading Schematics
& Troubleshooting
• When you have trouble figuring out
what is wrong with a piece of
equipment is the wrong time to try to
learn to read a schematic.
• You need to practice reading
schematics even on equipment that is
operating OK.
• Remember - Practice, Practice,
Practice
77. Reading Schematics
& Troubleshooting
• Using Strip Circuits
• Strip circuits are easy-to-use
diagnostic tools.
• Strip circuits isolate any given circuit
that operates a load. If we were
troubleshooting a motor, we would
look to the strip circuit for the motor.
The strip circuit for the motor would tell
us every component and the circuit
that would be active to run the motor.
79. Reading Schematics
& Troubleshooting
• Sequence Charts (Esterline)
• Sequence charts (Esterline) are designed
for one purpose, they breakdown the
action that occurs inside a Timer as the
timer advances through a cycle.
• The chart shows, by increments, which
switches are open or closed inside the
timer at any given point in its rotation.
92. Schematics
• Basic Electric
Water Heater
• Whirlpool Electric
Dryer
• GE Harmony
Washer
• Whirlpool Electric
Range
• Kenmore Gas
Dryer
• Maytag Electric
Dryer
• Maytag Neptune
Washer
• GE Refrigerator
• Jenn Air Range
• Whirlpool
Dishwasher
• Frigidaire Front
Load Washer