Clients should be viewed as partners, not adversaries. Build relationships through respectful conversations rather than combative communications strategies. Seek to understand different perspectives through open-minded questioning rather than assumptions. Maintain a professional yet friendly demeanor to serve clients well while gaining knowledge from their networks.

1. CLIENT SERVICING
un-complicating the complicated

2. CLIENT
IS NOT A
DEVIL
his mission is not
to destroy you !

3. BUILD
CONVERSATIONS
communication strategies are for campaigns not clients
great relations begin with great conversations

4. THERE IS NO
the word is a sin

5. HOWEVER
IS THE ONLY NO
don’t refuse : advise implications & suggest alternates

6. WHEN
20 80:give in a little gain a lot
negotiating

7. PHRASEREapple is a fruit so is a phone
don’t assume
ASK & UNDERSTAND

8. PROBEanswers are there , be a seeker

9. NETWORK
know more to gain more

10. BE
PROFFESIONAL
be friendly not a friend

11. ONE MORE THINGwhich we should remember from the
60’s

12. LOVE
WHAT
YOU
DO