Artificial Intelligence in Communications
Chatbots
Voice Assistants
Natural Langugage Processing (NLP)
Speech Recognition
Email filtering and sorting
Predictive text and auto correct
Sentiment analysis
Content generation
emotion recogniton
video and voice analysis
collaboration tools
Personalization
Artificial Intelligence (AI) in Communication.pptx
1. Artificial Intelligence (AI) in
Communication
DR. A. PRABAHARAN
PROFESSOR & RESEARCH DIRECTOR
PUBLIC ACTION
www.indopraba.blogspot.com
1
2. AI Communications
Artificial Intelligence (AI) plays a
significant role in revolutionizing
communication across various
domains.
Here are several ways AI is
influencing and enhancing
communication
www.indopraba.blogspot.com
2
3. Chatbots and Virtual Assistants
Customer Support: AI-powered chatbots can handle routine
customer queries, providing instant responses and freeing
up human agents for more complex tasks. It can also
retrieve information, give customer support and track
orders. It is a general tool.
Virtual Assistants: Personal assistants like Siri, Google
Assistant, and Alexa use AI to understand and respond to
natural language commands. It can process complex
queries, managing smart home services, scheduling
appointments. These are very specific task performers
www.indopraba.blogspot.com
3
4. Natural Language Processing (NLP)
AI-driven NLP enables machines to understand and interpret
human language, facilitating more natural and effective
communication.
Translation services powered by AI can bridge language
gaps, enabling real-time multilingual communication.
NLP combines Computational Linguistics, rule based
modeling of human language with statistical and machine
learning models
This combination of NLP make computers and other digital
devices to recognize, understand, generate and text speech
www.indopraba.blogspot.com
4
5. Speech Recognition
AI-based speech recognition technologies, such as
those used by virtual assistants and transcription
services, enable the conversion of spoken language into
text.
Speech Recognition is also known as Automatic Speech
Recognition or speech to text is a capability that enables
a program to process human speech into a written
format
It translates speech from a verbal format to a text
format
This technology is crucial for applications like voice-activated
commands and hands-free communication.
www.indopraba.blogspot.com
5
6. Email Filtering and Sorting
AI algorithms are employed to filter and categorize
emails, reducing the workload on users by prioritizing
important messages and identifying spam.
Email filtering can organize the emails according to
specified criteria
SMTP server automatically processes messages
It can reject an email as per the setting
Emails can be redirected to some other emails
It can save from viruses and spam emails
www.indopraba.blogspot.com
6
7. Predictive Text and Autocorrect
www.indopraba.blogspot.com
7
AI contributes to the development of predictive text and
autocorrect features, improving typing efficiency and
reducing errors in written communication
It is an input technology that facilitates typing on a device
by suggesting words the user may wish to insert in a text
field
Predictions are based on the context of other words in the
message and the first letters typed
8. Sentiment Analysis
AI can analyze text and speech to determine the sentiment behind messages,
helping businesses understand customer feedback and sentiments on social
media.
Sentiment analysis is also called as Opinion Mining
It is a Natural Language Processing (NLP) used to determine whether a data
is positive or neutral or negative
Generally business and industries use Sentiment Analysis to check the
feedback of the customers on its products
Brand growth and success are dependent on the Sentiment Analysis
It helps to understand the customer needs
www.indopraba.blogspot.com
8
9. Content Generation
AI systems can assist in content creation, generating articles,
reports, or social media posts based on specific inputs or data
Creating innovative and interesting contents is Content
Generation
Books, Reports, Presentations, Designs, Articles, Videos, Reels,
shorts can be made to make it effective and attractive with the
help of Content Generators
Amazon CEO Jeff Bezos don’t do PowerPoint Presentations.
Instead he sends structured written memos
www.indopraba.blogspot.com
9
10. Smart Replies
AI-driven smart reply suggestions in messaging apps
anticipate user responses and provide quick,
contextually relevant suggestions for efficient
communication
The smart reply automatically generates probable
replies
It is very easy for the user to pick up any one of the
multiple replies and send it
This can save typing energy and time
www.indopraba.blogspot.com
10
11. Emotion Recognition
Emotion Recognition is an ability to identify and
discriminate others emotional states primarily from the
facial, vocal and postural expressions
AI algorithms can analyze facial expressions and vocal
cues to recognize and understand human emotions,
enhancing the emotional intelligence of
communication systems.
Human ability to differentiate or recognizing emotions
may not be accurate
ER can help to recognition emotions of different
cultures and different people in a better way
www.indopraba.blogspot.com
11
12. Video and Voice Analysis
AI is employed to analyze video and voice content, extracting
valuable insights for businesses, security, and personal
communication.
Customers’ communications are analyzed more effectively using AI
models
aiWARE ecosystem can effectively capture and analyze customers’
communications across any channel to rate interactions
It can reduce operating costs and maintain compliance
It enables to make tangible adjustments to improve satisfaction
www.indopraba.blogspot.com
12
13. Collaboration Tools
AI-powered features in collaboration tools help streamline
communication within teams, providing smart notifications,
content recommendations, and automated workflows
Collaboration tools assist people to collaborate
To achieve a common goal of two or more people collaboration
tool is needed
It can be non technical or technical
Paper, flipcharts, post-it notes, whiteboards are non
technological
Software tools are technological
www.indopraba.blogspot.com
13
14. Personalization
AI enables personalized communication experiences by analyzing
user behavior, preferences, and historical interactions, tailoring
content and recommendations accordingly
It is also known as customization
Personalization consists of tailor made service or product to meet the
needs of particular persons
Sometimes groups or segments of individuals are also taken into
personalization
Personalization collects data on individuals, including web browsing
history, web cookies and location
www.indopraba.blogspot.com
14
15. Conclusion
As AI continues to advance, it will likely play an
increasingly prominent role in shaping the future of
communication, making interactions more efficient,
personalized, and inclusive
AI will break cultural and linguistic barriers
One world is possible through AI communications
With the instant translating AI software like Bhasini,
linguistic barrier will be eliminated more or less in
the future
www.indopraba.blogspot.com
15