When planning to improve your digital workplace, perhaps replacing older platforms, you need a clear strategy to identify which features will have the most impact upon ways of working and deliver the biggest ROI. Without an agreed strategy, it will be difficult to manage people’s expectations and your project may not deliver the requirements, resulting in frustration for end users and all involved. In this webinar, Sam Marshall will talk to Marcus Dervin about a new digital workplace planning framework from his book, Digital Transformation from the Inside Out. Marcus will explain six vital steps to identify and then solve the major challenges when delivering a brilliant digital workplace that people will love. We’ll cover: -Why you need a planning framework -How to find people’s problems -How to measure the severity of problems and prioritise them -Assessing the best way to address each problem -Getting budget approval -How to implement the changes.

1. Webinar
Solve the right problems with
your DigitalWorkplace:
The 6I’s framework

2. We will try to answer
some questions during
the webinar, and a few
more at the end.
Both participating
companies will email
you the recording
within 48 hours (so you
won’t miss it!).
You can listen via your
computer or by dialling
the phone number in
the email you received
today.
Housekeeping

3. Your webinar hosts
Sam Marshall
Managing Director
@SamMarshall
Marcus Dervin
Managing Director
@MarcusDervin

4. About ClearBox
ClearBox Consulting is a specialist independent consultancy
that believes in making the workplace a better and more
productive experience.We understand technology, but we
approach it from the people side first.
Our goal is to help organisations collaborate and communicate
more effectively.We specialise in intranets and the wider digital
workplace, including internal social media, enterprise mobile
strategies and real-time collaboration tools.
Sam Marshall
Managing Director
@SamMarshall

5. AboutWebVine
WebVine is a DigitalTransformation consultancy based in
Sydney with clients all over the world.WebVine’s mission is to
energise organisations by providing exceptional, innovative
technology solutions on Microsoft platforms.
WebVine has helped numerous organisations transform how
they work, counting big name firms such as Ernst andYoung
(EY) on their client list.WebVine has successfully delivered over
200 projects since the business launched in 2009.
Marcus Dervin
Managing Director
@MarcusDervin

6. What is the most
important aspect of
your digital workplace
project?
Poll

7. Agenda
 About the book
 DigitalTransformation & the Digital
Workplace
 The 6I’s framework
 What comes next?

9. The 6I’s of
DigitalTransformation

10. The 6‘I’s of DigitalTransformation

11. Identify - Example Scorecard
No. Opportunity Description of current situation
1 Leave request form A PDF that’s printed and physically signed
2 Equipment check process Checking equipment done on paper, then transferred to Excel
3 Contract management process Many contracts created with multiple stakeholders, all sent over
email with confusion about current version
4 HR team task management Task management in the HR team needs improvement, everyone
does it their own way, and the ball is dropped at times
5 Performance appraisals process Current process all paper-based, tedious, time-consuming and
unsecure
6 Onboarding new employees
process
Onboarding new starters is riddled with problems, takes too long,
and causes frustration everywhere
7 Monthly reports Monthly reports are manually written up, which is time-consuming
and difficult to collate

12. Impact
How important is each of your
identified problems?

13. Example Scorecard – Impact cost
No Opportunity
A B C AxBxC=D
End user cost
in wages per
month
Dx1.25=E Ex36=F
Hours per
end user per
month
End user avg
Hourly rate
# end users
affected
End user
Impact Cost
per month
End user
Impact Cost
over 3 years
1 Leave request form 1 $50 300 $15,000 $18,750 $675,000
2
Equipment check
process
2 $50 40 $4,000 $5,000 $180,000
3
Contract management
process
20 $50 8 $8,000 $10,000 $360,000
4
HR team task
management
3 $50 8 $1,200 $1,500 $54,000
5
Performance appraisals
process
1 $50 300 $15,000 $18,750 $675,000
6
Onboarding new
employees process
3 $50 30 $4,500 $5,625 $202,500
7 Monthly reports 3 $80 50 $12,000 $15,000 $540,000
8 Company events 0.5 $50 300 $7,500 $9,375 $337,500

14. Impact – Score Considerations
Productivity benefits
Number of people affected
Cultural benefits
Efficiency benefits
New opportunities
created
Learning and development
advantages
Potential future financial benefits
Knowledge harnessed
Support for the company’s
strategy
Alignment with the company’s
vision, mission or values
Alignment with the
future direction
IMPACT
SCORE

15. Ideate – Creating Solutions

16. “Ideate” Score 1 - 10
Best fit for requirements
Ease of creation
Out-of-the-box solution
Existing platform
Minimal maintenance
Configuration only
Requiring little development
Poor fit for requirements
Needing constant support
Requiring heavy technical skills
Needing upgrades
Being an isolated solution
Requiring a different platform
Requiring a third party tool

17. Calculating Opportunity cost
No. Solution Technology
N U Q Y N-(U+Q+Y)= Z:
Total Impact
Cost over 3
years
New Solution
end user
Impact Cost
over 3 years
Ideate Cost
over 3 years
New Solution
Opp Owner
Cost - 3 years
Opportunity
Cost over 3
years
1a
Online leave request
form with automation
PowerApp $1083600 $168,750 $6,000 $67,500 $841,350
1b
Online leave request
form with automation
SharePoint $1083600 $135,000 $15,000 $54,000 $879,600
2a Equipment check app PowerApp $541,800 $22,500 $7,000 $135,000 $377,300
2b Equipment check app SharePoint $541,800 $18,000 $26,000 $135,000 $362,800
3 Contract mgt solution SharePoint $687,600 $90,000 $55,000 $216,000 $326,600
Current
cost
New cost
minus
=
Opportunity
cost
OR
Upside of
new solution

18. Ideate – Creating Solutions
“Inventing is a combination of
brains and materials.
The more brains you use, the
less materials you need.”
Charles Kettering, American Inventor, businessman and holder of 186 patents.

19. Innovate – Solution trimming
Nice-to-Haves vs Must-Haves

20. Implement

21. ITERATE
Opportunities for improvement:
• How are end users experiencing the solution?
• Measure actual benefits realised and compare against
expected benefits
• Review what you trimmed when you finalised the solution
• Have there been any technology advances on the platform that
will benefit the solution?
• Can you create useful dashboards or reports?

22. Free 3 Chapter
extract:
webvine.com.au/book

23. Injio
A fully loaded digital workplace in weeks:
 Totally tailored
 Mobile access
 Future proof
 Modular design
 SharePoint online + on-prem

24. Injio – design options

25. SharePoint intranets in-a-box
10% off
InjioWebinar
clearbox.co.uk
34 intranet products reviewed
430 pages
Immediate download
Our expert assessments of products
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26. Q&A

27. Connect
ClearBox Consulting
clearbox.co.uk
@ClearBox
hello@clearbox.co.uk
+44 (0) 1224 458746
Treliske House, Queens Park Road,
Chester, CH4 7AD, UK
WebVine
Webvine.com.au
@marcusdevin
marcus@webvine.com.au
+61 1800 022 990
305 / 59 Great Buckingham Street, Redfern
2016 Australia