Slides from our recent webinar with i-Squared on employee services and digital workplace adoption, particularly for mod-size organizations. A well designed, self-serve, digital workplace is essential for productivity and employee satisfaction. When designed right, a digital workplace can: * Save employees time by automating mundane tasks allowing people to focus on high-value work * Engage and retain employees * Ensure critical employee data is up-to-date, and accurate * Empower HR professionals with insights. In this live webinar, we will explore how to make an employee self-serve site that will benefit your organisation and colleagues. We’ll cover the points above, and talk you through: * The benefits of a self-serve intranet site * How to choose and prioritise services to develop * The vital steps that lead to higher adoption.

1. Webinar
Encouraging adoption of
your digital workplace
The importance of employee services

2. We will try to answer
some questions during
the webinar, and a few
more at the end.
Both participating
companies will email
you the recording
within 48 hours (so you
won’t miss it!).
You can listen via your
computer or by dialling
the phone number in
the email you received
today.
Housekeeping

3. Your webinar hosts
Sam Marshall
Managing Director
@SamMarshall
Joyce Query
Owner
@iSquaredInc

4. About ClearBox
ClearBox Consulting is a specialist independent consultancy
that believes in making the workplace a better and more
productive experience.We understand technology, but we
approach it from the people side first.
Our goal is to help organisations collaborate and communicate
more effectively.We specialise in intranets and the wider digital
workplace, including internal social media, enterprise mobile
strategies and real-time collaboration tools.
Sam Marshall
Managing Director
@SamMarshall

5. About i-Squared
i-Squared is an Information Technology consulting company specializing in
intelligent Enterprise Content Management (ECM). We help clients understand
how information, and the ways they manage it, can positively impact their
business to meet evolving markets and achieve corporate objectives.
We specialize in Digital Workplaces utilizing Microsoft’s Office 365. We offer our
flagship product, SiteSprout, an Intranet/Extranet in a box. It has 10 pre-designed
sites for managing all business functions that jump starts Intranet development.
Joyce Query
Owner
@iSquaredInc

6. Have you created an
employee self-serve
portal?
Poll

7. Agenda
1. The Goal of ‘adoption’
2. Why employee services matter
3. Employee services and the digital
workplace
4. Identifying services
5. Automation or transformation?
6. Q&A

8. The goal of ‘adoption’

9. What does
‘good’ look
like for
digital
workplace
adoption?

10. What’s the difference between…
Customer
Database

11. Adoption isn’t one thing but many

12. Roger’s Diffusion of Innovation Model
Diffusion of Innovation model – Everett Rogers

13. Planning adoption
 Do we need to reach 100%?
 What level of adoption will give ROI?
 Is there a community that will adopt more readily?
 Is it most effective to only target them?
 If late adopters/laggards must adopt
 Can we commit the resources?
 Do we have enough time?

14. Why employee services
matter

15. Why Employee Services Matter
 Affects all employees
 Highly visible to everyone in the organization including executives
 Saves employees time by automating mundane tasks allowing staff to
address strategic business needs
 Empowers, engages and retains employees
 Ensures critical employee data is up-to-date, and accurate
 Empowers HR professionals with insight
 Exceptional opportunity for efficiencies

16. PTO Story
The Problem
 Multiple PersonalTime Off Policies
 Differing Rules
 No Effective Date
The Solution
 One Policy
 Links to the Policy
 IRM

17. Employee services and
the digital workplace

18. Employee Services
 Benefit/Enrolment data
 Compensation data
 Attendance Management
 Employee Life Cycle
 Performance Appraisal
 Training Management
 Certification Management
 Employee annual review
 Room booking
 Travel booking
 Catering booking
 IT Helpdesk
 Expenses
 Procurement requests
 Asset management
 Parking requests
 Security passes

20. What’s my
password this
time?
Employee journey: Book training
Persona: Markus – Project Administrator; not overly enthusiastic about training but happy
to do the ‘right thing’. Keen to get back to his design work.
15 minutes 10 seconds
Chance to learn
something new.
OK, this must be it.
Search
never works
How am I supposed
to know these
things?
This all makes
sense
I need to
get back
to my
deadlines.
Calls the HR
help desk.
Waits a
while. Told
it’s not
training, but
‘L&D’.
2
Goes on the
intranet and
searches for
‘training.
Sees many
policy and
.ppt files.
1
Browses the
intranet
menu.
Eventually
finds ‘L&D’
under
Central
services’
3
New log in to
the ‘Learning
Management’
system.
4
Finds several
suitable
courses
listed. Clicks
‘Book’.
5
Manager not
listed as an
‘approver’.
Unsure what
‘cost code’ to
use.
6
Yammers a
colleague to
ask what to
do about
approval.
7
“Fine” -
whatever.

21. Source: http://www.boredpanda.com/fast-food-ads-vs-reality/
Expectations vs Reality

22. Identifying Services

23. Identifying Services
 Identify the Self ServeTeam
 Executive Sponsorship
 HR is Owner (may be multiple)
 IT
 Employees (find champions)
 OutsideThird Party Suppliers/Vendors?
 Design Workshop
 Review Corporate Drivers and align HR goals and objectives
 Identify and PrioritizeGoals and Objectives-What and Why
 Identify Content
 Identify Audience

24. Identifying Services
 Identify and Prioritize Services
 MatchGoals/Obj,Content andAudience to Services
 Which are critical?Which are important?Which are nice-to-have?
Potential Services:
Benefit/Enrollment data
Compensation data
Attendance Management
Employee Life Cycle Management
Performance Appraisal
Training Management
Certification Management
Employee data (annual review date reminders/annual
reviews/skills/certifications/training/pics/contact
data/activities/business only or personal?
Corporate Data (policies and procedures, mission, vision)
Corporate Announcements (news, birthdays, special events?)
Internal/Vendor Contact Data

25. Automation or
transformation?

26. Customer
experience

27. Transformed
customer
experience

28. COWI Field Notes
Screenshot courtesy of COWI / @ninanikolaisen

29. Transformational Content
 Content can beTransformational
 Executive Blogs

30. Q&A

31. I-Squared, Inc.
www.site-sprout.com
www.i-squared.us
Bakery Square
6425 Living Place, Suite 200
Pittsburgh, PA 15206
Phone: 412-321-8214

32. SharePoint intranets in-a-box
10% off
SproutWebinar
clearbox.co.uk
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Our expert assessments of products
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33. Connect
ClearBox Consulting
clearbox.co.uk
@ClearBox
hello@clearbox.co.uk
+44 (0) 1224 458746
Treliske House, Queens Park Road,
Chester, CH4 7AD, UK
i-Squared
www.site-sprout.com
www.i-squared.us
info@i-squared.us
412-321-8214
Bakery Square
6425 Living Place, Suite 200
Pittsburgh, PA 15206