Enabling Innovation Nine Windows
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Creative thinking is a critical skill required by all people within their roles at work. It is often done by trial and error – the thinker creates an idea and determines if it will work. Not only is trial and error limited by personal knowledge, thinking is also constrained by a “stuckness” in how things are and how they should be. Outcomes from Thinking Differently – Enabling Innovation Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. Use of Nine Windows to break “stuckness” in thinking and view solutions from a systemic level. www.create-learning.com
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Enabling Innovation Nine Windows
- 1. Michael Cardus - www.Create- Learning.com
- 2. www.asqhdandl.org www.create-learning.com http://asqbuffalo.com Michael Cardus - www.Create- Learning.com
- 3. The moral is that it is necessary to innovate, to predict needs of the customer, give him more. He that innovates and is lucky will take the market. Absence of defects does not necessarily build business…Something more is required. -W. Edwards Deming. Page 10. The New Economics Michael Cardus - www.Create- Learning.com
- 4. “True North” Road-Map Passion for human development & leadership Positive thinking and sharing optimism Respect for diverse individuals, communities and cultures Maximize growth by capitalizing on our strengths Focus on holistic development : intellectual, emotional, physical & spiritual Embrace FUN and the 'Yes, and …' philosophy Be fully engaged at all times Be genuinely humble Team before individuals Celebrate achievements, appreciate efforts & offer support Michael Cardus - www.Create- Learning.com www.asqhdandl.org
- 5. What’s in it for me?What’s in it for me? Understand what causes “stuckness” in thinking Learn & apply Innovation Tools – Nine Windows Ways to best use these Innovation tools with teams, individuals and stakeholders Michael Cardus - www.Create- Learning.com
- 6. http://www.gapingvoidart.com/ Michael Cardus - www.Create- Learning.com
- 7. Michael Cardus - www.Create- Learning.com
- 8. Michael Cardus - www.Create- Learning.com
- 9. “If you have been trained to think in a certain way and are a member of a group that thinks the same way, how can you imagine changing to a new way of thinking?” - Edgar Schein Michael Cardus - www.Create- Learning.com
- 10. Michael Cardus - www.Create- Learning.com
- 11. Michael Cardus - www.Create- Learning.com
- 12. “A metal frying pan is attached to a dog’s tail. When the dog runs, the pan hits the road making a noise. Question: At what speed must dog run to not hear the noise from the frying pan?” Michael Cardus - www.Create- Learning.com
- 13. Many problems can be solved by changing – widening our perception. Michael Cardus - www.Create- Learning.com
- 14. Image http://www.flickr.com/photos/speednutdave/2839923659/ Michael Cardus - www.Create- Learning.com
- 15. TRIZ tools can work to release Psychological Inertia AKA Mental / Organizational Stuckness Michael Cardus - www.Create- Learning.com
- 16. PSYCHOLOGICAL INERTIA.PSYCHOLOGICAL INERTIA. The psychological meaning of the wordThe psychological meaning of the word "inertia" implies an indisposition to"inertia" implies an indisposition to change – a certain "stuckness" due tochange – a certain "stuckness" due to human programming. It represents thehuman programming. It represents the inevitability of behaving in a certain wayinevitability of behaving in a certain way – the way that has been indelibly– the way that has been indelibly inscribed somewhere in the brain. Itinscribed somewhere in the brain. It also represents the impossibility – asalso represents the impossibility – as long as a person is guided by his habitslong as a person is guided by his habits – of ever behaving in a better way.– of ever behaving in a better way. –– KowalickKowalick Michael Cardus - www.Create- Learning.com
- 17. Michael Cardus - www.Create- Learning.com
- 18. Routine causes of psychological inertia; Having a fixed vision (or model) of the solution or root cause. False assumptions (trusting the data). Language that is a strong carrier of psychological inertia. Specific terminology carries psychological inertia. Experience, expertise and reliance upon previous results. Limited knowledge, hidden resources or mechanisms. Inflexibility (model worship; trying to prove a specific theory, stubbornness). Using the same strategy. Keep thinking the same way and you will continue to get the same result. Rushing to a solution – incomplete thinking. - Trizics. Gordan Cameron Michael Cardus - www.Create- Learning.com
- 19. Tools to Release Innovation Michael Cardus - www.Create- Learning.com
- 20. http://asq.org/learn-about-quality/idea-creation-tools/overview/tutorial-nine-windows.html Michael Cardus - www.Create- Learning.com
- 21. Michael Cardus - www.Create- Learning.com
- 22. 1. write the problem / current system for solutions in the center of a 3 x 3 matrix Michael Cardus - www.Create- Learning.com
- 23. Past Present Future Super-System System Ladder slipped and employee was injured in fall Sub-System Example: Plan for safety improvement Michael Cardus - www.Create- Learning.com
- 24. Next, explore the problem at each of the three levels: oSuper-system: External environment and components that the problem or system interacts or may interact with. oSystem: The problem or system that was created. oSub-system: A component or parts of the problem or system. Michael Cardus - www.Create- Learning.com
- 25. Past Present Future Super-System Corporation were message that safety is a priority has not gotten through System Ladder slipped and employee was injured in fall Sub-System Workers remember the incidents, in spite of management’s assertion that safety is paramount. Example: Plan for safety improvement Michael Cardus - www.Create- Learning.com
- 26. Once you have explored the problem and the system in the present, move on to the past and the future. Time line - you can choose the time line you want, selecting a specific date or leaving the dates open in the past and future. Michael Cardus - www.Create- Learning.com
- 27. Past Present Future Super-System Corporation where safety not a priority Corporation were message that safety is a priority has not gotten through Corporation where safety is a priority System Employees take occasional risks to get the job done Ladder slipped and employee was injured in fall Injury rate will be unacceptable Sub-System Management has criticized workers who stop production in the face of danger. Workers remember the incidents, in spite of management’s assertion that safety is paramount. Management has provided positive recognition for stopping production in the face of danger. Example: Plan for safety improvement Michael Cardus - www.Create- Learning.com
- 28. Explore all nine windows by asking: oCan we do something at the sub-system in advance to fix or avoid the problem or improve the system? oCan we do something at the system in advance to fix or avoid the problem or improve the system? oCan we do something at the super-system level in advance to fix or avoid the problem or improve the system? oCan we do something at the sub-system level in the future to fix or avoid the problem or improve the system? oCan we do something at the system level in the future to fix or avoid the problem or improve the system? oCan we do something at the super-system level in the future to fix or avoid the problem or improve the system? oCan we do something at the sub-system level in the present to fix or avoid the problem or improve the system? oCan we do something at the system level in the present to fix or avoid the problem or improve the system? oCan we do something at the super-system level in the present to fix or avoid the problem or improve the system? Michael Cardus - www.Create- Learning.com
- 29. From the discussion & interaction develop a ‘Solutions Matrix’ Solution Doable. 1-10. 10=Very 1=A little Impactful. 1-10 10=Very 1=A little Helpful. 1-10 10=Very 1=A little Potential Barriers Potential Successes Michael Cardus - www.Create- Learning.com
- 30. Past Present Future Super-System Smaller company, Less need for product, Only phones No Internet, Sold- Directly to Customer Organization, Phone System, Internet, Transportation, Buyers, Wholesalers, Suppliers Larger organization, More product offerings, More staff, More customers, Outsourcing much of sales, Global Market System Customer phoned or physically came to the location. Meetings are scheduled according to incoming phone calls, emails, on- line contacts for support. Meeting happen “virtually”, more product sold = more incoming calls and contact for support, increased dependence upon “magnet & virtual” staff and locations. Sub-System phones, typewriters + file cabinets (physical tangible records), Only spoke English, Only US currency Phones, Each persons computer, Personal Relationships, Multiple Languages, Locations Increased storage of records on computers, People who speak multiple languages, Translators, Done on computers Plan for an increase in customer satisfaction based upon meeting with client support. Michael Cardus - www.Create- Learning.com
- 31. Uses & Questions Coaching & Development Thinking tool As a team As individuals 1 to all Meeting individually complete 9Windows at meeting share ind. responses 2 Project Teams a) Control current problem b) Develop solutions Michael Cardus - www.Create- Learning.com
- 32. www.asqhdandl.org www.create-learning.com http://asqbuffalo.com Michael Cardus - www.Create- Learning.com