CRM in Latin America - CRM Evolution Conference

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Jesus Hoyos

My presentation at CRM Evolution 2009 conference about CRM in Latin America

Business Technology

CRM Evolution 2009 August 26 Jesus Hoyos www.jesushoyos.com

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New Customer Best Customers Happy B-Day Referrals Prospects Re-Purchase www.jesushoyos.com

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[object Object],Best Practices are not Best Practices in Latin America CRM products need to adapt to the local markets Local vendors have a good niche and market that it is not looked by major CRM vendors CRM is practiced in Latin America – good and complex projects Like in the rest of the world, Social CRM is in the early stages www.jesushoyos.com

Google Me: “Jesus Hoyos”, CRM Email: jesus.hoyos @ solvisconsulting dot com Twitter: @jesus_hoyos (#crmlatam, #scrmmx) Blog (Spanish): www.jesushoyos.com Microblog (English): www.jesushoyos.com/crm_in_latin_america

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