This presentation was delivered at an AIMIA Forum in Sydney, Australia on April 8th, 2010.
It discusses the practical applications of dynamic personalisation technology on the web.
6. Gender
Age
DYNAMIC PERSONALISATION
Channelling broadens conversations
Channel: Fitness & Energy
Topic: Information about joints Topic: Energy support levels
Narrow entry point (highly relevant)
(SEO, forums, blogs, promotions)
Channels broaden relevance into new Topics
(using ambient personalisation)
Discovered relevance lengthens engagement
(increases advocacy and value proposition)
1
2
3
7. CHANNELLING THE CONVERSATION
Dynamic personalisation
deepens engagement
Most popular
(Highly ranking content)
Engaging
(in context to the user’s current behaviour)
Relevant
(the user has asked for it)
Priority messages
(guarantees the user will see it)
This is a presentation delivered at an AIMIA Forum on Personalisation on Thursday 8th April 2010.
Dynamic personalisation revolves around this familiar phrase.
What people do, and what *they say they do* are rarely the same thing.
Today I’m going to discuss some of the practical applications of dynamic personalisation technology that you’ve just heard about from Greg at Sitecore....
The core dimensions of actionable data:
Specific content topics or articles selected to view
Or, preference to a particular content category
Then we have where the person is located, or where the service is offered (geo located)
We have the usual stuff like age, gender, life stage, spending behaviour etc
..and how the consumer wants to interact with you (mobile or web, for example)
Then of course, we have how often they want to be communicated with, do they want certain alerts etc.
But of course, important to ALL of these aspects is CONTEXT. This tells you WHY someone is interacting with you!
The driving engine of personalisation is a solid information architecture.
Doing this step well should be left to the experts!