WOMMASummit presentation with Matt Anchin & Will McInnes
Brandwatch and Monster.com will deliver a joint case study on how social command centers are reinventing business.
Monster will present everyday uses of their social command center and its impact on their business practices. This talk will discuss the intricate insights command centers provide that distinguish a business in the realm of social media monitoring.
Brandwatch will uncover innovative ways to improve business practices through visualizing the impact of campaigns, sentiment and reach, as well as help you understand the real-time marketing capabilities that arise from social command centers, and learnings on how to do social every day.
Takeaways:
1. Visualize the impact of campaigns, sentiment, and reach
2. Learn new ways to improve business practices and how to do social every day
3. Find engagement opportunities with customers
4. Capabilities of real-time marketing via social command centers
Big Company/Budget/Intermediate/C-Suite, marketers, community managers, CMOs, other curious brands
Hence this move that we’re experiencing towards putting social data on walls, in operations centers and the C-suite, in people’s hands.
And lots of people have seen Twitter walls at events, for example, or one off marketing installations.
But how do we use the power of visualization to really INSTITUTIONALIZE insights from social, to create BEHAVIOUR CHANGE?
Have you guys experimented with displaying social data yet?
This same bank have two ads ready to go, and play one – see the reaction and then play the next one.
Real-time dynamic decision making
They also tend to find out about ATM outages before the internal mechanisms do, via social.
TAKEAWAY: Getting social data before anywhere else, so the business has had to evolve in order to be able to cope with that. (And for you guys, with seasons and supply chains and buying and so on, this is HARD. But it’s also hard for banks!).