3. Zipipop is the social media
company in Finland
Zipipop has been leading the way in Finnish social media for
over four years.
We help with social media strategy, marketing, analysis, and
organizational collaboration.
Our deep understanding of social media culture enables us to
give your social media strategies a competitive edge.
And we have the creativity and practical experience to make
sure your social media activities add genuine value.
Don’t just do social media – do smart social media.
Best Early-Stage Startup Winner
Bronze Effie Finland
Barcelona 4 July 2008
Selected Startup
12. What do social customers do?
• Use social networks
• Buy more online
13. What do social customers do?
• Use social networks
• Buy more online
• Provide more feedback
14. What do social customers do?
• Use social networks
• Buy more online
• Provide more feedback
• Read and create product reviews
15. What do social customers do?
• Use social networks
• Buy more online
• Provide more feedback
• Read and create product reviews
• Trust in advice given by people online
16. What do social customers do?
• Use social networks
• Buy more online
• Provide more feedback
• Read and create product reviews
• Trust in advice given by people online
• Like to connect with like-minded people
17. What do social customers do?
• Use social networks
• Buy more online
• Provide more feedback
• Read and create product reviews
• Trust in advice given by people online
• Like to connect with like-minded people
• Expect a better customer experience =
24. Customer support is marketing
Happy customers tell a few friends.
Unhappy customers tell many more.
On average users have around
150 friends in Facebook
25. Spreading the message Share content that is useful,
entertaining or relevant.
share to a wall
shared on company
wall (240 likes)
share to own wall
(450 friends)
3 likes
(with more than 1,500
friends)
Shared to their own wall
(300 friends) A total of nearly
2 likes and 1 share
27,000 people were
(with a total of more than reached
1,000 friends)
15 likes
26. C M O ost of issed pportunities
Ask not what is the the ROI of social media
Ask what is the cost of not doing it
27. Oh my, that’s serious. But what
can a small fish do about it?
29. A social media tools
If you’re going to be a social media warrior you need the
right weapons, e.g. a smart phone or a tablet
http://www.rutgers.edu/
31. But I’m so small no one is
going to listen to me
32.
33. Story Telling
More than ever companies need a
compelling story to stand out from
the crowd.
Social media is another channel for
telling your story
http://www.sxc.hu/photo/103262
Innocent’s clear and likable
story allowed them to grow
rapidly and be bought by Coke
34. How to tell your story
Through the social media channels
communicate:
• Why you are remarkable
• What you stand for
• Who you are
• What are your goals
• What you are doing
35. Be a purple cow
To get noticed you need to:
• Be a purple cow*, i.e. be remarkable and stand out
• Provide a genuinely lovable or useful service
• Find interesting, authentic stories behind your team,
brand, product or company
* http://www.fastcompany.com/magazine/67/purplecow.html
36. Be authentic
• Social media rewards authentic • Learn from others but find your
interesting voices own path
• It’s a conversation with equals
• Tap into your natural interests and
personality
• Select content that matches
defined adjectives, e.g.
innovative, creative, accessible,
etc — but make sure you can live
up to them
• Reach out to related communities
38. Basecamp
All roads lead back to your website
The aim is to send people
to your key landing page.
Give people reasons to
link back to you.
By cross-linking between
Main Website social media services you
increase exposure and
improve search results.
39. Start blogging
Reach out and inform your
community about what you are
doing.
A focused topical blog can be
used to claim your space as
an expert in the field.
41. Co-ordinating social media content
Overall Account specific Timetable
Timetable
Separate
space where
admins can
Separate share and
collaboration discuss
space / potential
website to content
coordinate all
activity
Guidelines
Access to
Contact info Monitors more than one
Instructions community
43. Main Social Media Channels
Concentrate on one account at a time and do it properly; however, you should
also reserve your brand name in other accounts.
Initial: Later:
• Facebook Page • SlideShare
• LinkedIn • YouTube
• Blog • Google+
• Twitter • Wikipedia (check the rules and
recommendations before starting)
44. Facebook Page http://www.facebook.com/pages
• Start your Facebook Fan Page
• Invite your friends
• Customize your page
• Convert you existing network friends
into Likes
• Engage and reward
• Advertise with Facebook ads
• Prepare advanced crisis response plan
• Analysis the statistics
45. Anatomy of a Facebook Fan Page
pictures
wall posts
logo
settings & options
tabs fans
profile info company
recommendations
fans & people
talking about bought
the content advertising
Liked pages
46. Anatomy of the News Feed
status messages
linked or
uploaded content
share (to your
wall)
like
comments
message aimed at
specific people
47. LinkedIn
• Popular with business professionals
• Invite existing network members to
join an “open” discussion group
• Use the products and services
features
• You can also update your status to
keep visitors informed
48. Blog
• Good for telling your story
• Personal channel to the customers
• Natural way to participate and
guide the public debate
• Increase the visibility of the
company on the internet (search
engines)
• Invite guest writers
49. Twitter
• Build up your network
• Share links to interesting internal
and external posts, e.g. news and
articles.
• Give thanks
• Discover and share other people’s
tweets
• Observe how people you admire use
Twitter
50. Google+
• Powerful media content sharing
facilities — particularly video
• Flexible interaction (i.e. you
can still edit after posting)
• Easier and more intuitive ways
to share with specific groups
(Google Circles)
51. Social Media Guidelines
The basics:
• representing self
• seeking permissions
• avoiding offence
• giving credit
• asking questions
• if in doubt don’t post
lamunecadelasonrrisaalegre.blogspot.com
57. Many users chose to share the “live” poll results directly inside the
Facebook Fan Pages of the Presidential candidates — generating
much discussion and sharing
59. Keeping eyes open
• Find genuine connections to influencers and
“hub” sites (i.e. sites that have many visitors
and link out to many different spaces)
60. Social Media Benefits (some highlights)
Improve brand visibility.
Use new channels to get closer to customers.
Influence real-time "conversations" concerning your brand.
Make customer service more responsive and easier to interact with.
Improve efficiencies and innovations though collaboration.
New ways to support your employees to get their work done.
62. Social companies / organizations
Social media strategy and its implementation
Channel selection and detailed training
Social media monitoring Organizing social media
monitoring
LinkedIn Facebook
Defining company social Creating social media
media capabilities team & coordinating Twitter YouTube
activity across
departments
Social media objectives Wikipedia Blogs
and resources Initial training
63. Social media team
Spread and speed up the workload by involving experts from different departments —
authentic knowledgable employees can be your best advocates
Customer service
Marketing Communications
Management
Sales Team members should be enthusiastic and
comfortable with using social media
R&D HR
64. What is a Community Manager?
A Community Manager guides
communities towards smooth
and effective collaboration.
http://www.fillmoregazette.com/arts-entertainment/ventura-college-symphony-orchestra-%E2%80%9Cwinner%E2%80%99s-circle%E2%80%9D-concert-october-25
65. Community Manager roles
Content Manager
Evangelist Chair
Organizes the content
Encourages Keeps discussions
participation going smoothly
Motivator Judge
Takes care of release
Solves disputes
schedules
71. Gift giving
Influence is moving towards those
who actively share and add value
to their communities.
“You will gain more by sharing
than you will by hoarding.” Garry
Hamel (BBC, 16 May 2010)
http://www.bbc.co.uk/programmes/p007g9yr
Image: Szaloncukor Képek (Google Images’s best guess)