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LEADERSHIP	
  DEVELOPMENT	
  PROGRAMME	
  
Session	
  Six:	
  	
  
Thriving	
  as	
  a	
  leader	
  in	
  tough	
  4mes	
  
	
  
Problems	
  are	
  a	
  fact	
  of	
  life	
  
•  And	
  a	
  fact	
  of	
  leadership	
  
•  We	
  don’t	
  get	
  rid	
  of	
  problems,	
  we	
  get	
  be@er	
  
quality	
  problems	
  
Beliefs	
  
•  It	
  must	
  change	
  
•  I	
  can	
  change	
  it	
  
•  I	
  must	
  change	
  it	
  
	
  
Tolera'ng	
  the	
  problem	
  is	
  not	
  in	
  the	
  DNA	
  of	
  a	
  
great	
  leader	
  
Process	
  
1. 
2. 
3. 
4. 
	
  

Embrace	
  
Think	
  
Engage	
  
Act	
  
1	
  -­‐	
  Embrace	
  
•  Tough	
  4mes	
  breed	
  great	
  leaders	
  	
  
•  Get	
  a	
  chance	
  to	
  re-­‐write	
  the	
  playbook	
  
–  Make	
  it	
  be@er	
  

•  Only	
  dead	
  fish	
  swim	
  with	
  the	
  current	
  
–  Diamonds	
  are	
  made	
  under	
  incredible	
  pressure	
  	
  
–  Great	
  ideas	
  come	
  from	
  tough	
  4mes	
  	
  

•  Do	
  more	
  with	
  less	
  
	
  
2	
  -­‐	
  Think	
  
•  Tough	
  4mes	
  can	
  engage	
  your	
  fight	
  or	
  flight	
  
response	
  
–  Reac4on	
  is	
  rarely	
  the	
  best	
  response	
  

•  Determine	
  the	
  problem,	
  not	
  the	
  symptom	
  
–  Confront	
  reality	
  –	
  analy4cs	
  where	
  possible	
  	
  

•  Effec4ve	
  thinking	
  –	
  Think	
  Time	
  
–  Remove	
  yourself	
  from	
  any	
  distrac4on	
  
–  30	
  minutes	
  –	
  the	
  third	
  third	
  

	
  
3	
  -­‐	
  Engage	
  
•  Present	
  the	
  problem	
  to	
  your	
  team	
  –	
  be	
  transparent	
  
–  Get	
  agreement	
  that	
  it’s	
  a	
  real	
  problem	
  
–  Get	
  agreement	
  that	
  it	
  needs	
  to	
  be	
  solved	
  (intolerable)	
  
–  Don’t	
  panic	
  	
  

•  Encourage	
  ideas	
  –	
  as	
  a	
  ques4on	
  to	
  solve	
  
– 
– 
– 
– 

Solve	
  the	
  problem	
  
Capitalise	
  from	
  the	
  problem	
  
There	
  are	
  no	
  bad	
  ideas	
  here	
  
Encourage	
  people	
  to	
  challenge	
  the	
  status	
  quo	
  

•  Resist	
  the	
  urge	
  to	
  slash	
  and	
  burn	
  
•  Engage	
  the	
  resistors	
  	
  

–  Learn	
  from	
  them	
  –	
  become	
  your	
  biggest	
  advocates	
  

	
  
4	
  -­‐	
  Act	
  
•  Be	
  BOLD,	
  be	
  decisive	
  	
  
•  Build	
  the	
  machine	
  

–  Short-­‐term	
  and	
  long-­‐term	
  
–  You	
  don’t	
  have	
  to	
  do	
  it	
  alone,	
  but	
  is	
  has	
  to	
  be	
  done	
  
•  The	
  leader	
  takes	
  ownership	
  of	
  this	
  

–  Build	
  monitoring	
  and	
  success	
  measures	
  	
  

•  Review	
  and	
  adjust	
  
•  Focus	
  for	
  a	
  business	
  

–  Enhance	
  service	
  
–  Reduce	
  costs	
  
–  Increase	
  revenue	
  (marke4ng	
  and	
  sales	
  investment)	
  	
  
Culture	
  	
  
•  Don’t	
  forget	
  the	
  importance	
  of	
  culture	
  
•  Enhance	
  and	
  build	
  
And	
  remember…	
  
•  Keep	
  an	
  eye	
  to	
  the	
  future	
  
–  Stay	
  forward	
  looking	
  

	
  
Summary	
  	
  
1. 
2. 
3. 
4. 
	
  

Embrace	
  
Think	
  
Engage	
  
Act	
  
Ac4on	
  4me	
  
•  Iden4fy	
  a	
  problem	
  in	
  your	
  department/
Division	
  
•  Turn	
  it	
  into	
  a	
  ques4on	
  and	
  apply	
  Think	
  Time	
  
•  Engage	
  with	
  your	
  team	
  about	
  it	
  
•  Create	
  the	
  solu4on	
  
•  Report	
  back	
  
“Leadership	
  is	
  li;ing	
  a	
  person’s	
  vision	
  to	
  
high	
  sights,	
  the	
  raising	
  of	
  a	
  person’s	
  
performance	
  to	
  a	
  higher	
  standard,	
  the	
  
building	
  of	
  a	
  personality	
  beyond	
  its	
  normal	
  
limitaIons.”	
  
	
  Peter	
  Drucker	
  

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MedRecruit Leadership Programme - 6 - Thriving as a leader in tough times

  • 1. LEADERSHIP  DEVELOPMENT  PROGRAMME   Session  Six:     Thriving  as  a  leader  in  tough  4mes    
  • 2. Problems  are  a  fact  of  life   •  And  a  fact  of  leadership   •  We  don’t  get  rid  of  problems,  we  get  be@er   quality  problems  
  • 3. Beliefs   •  It  must  change   •  I  can  change  it   •  I  must  change  it     Tolera'ng  the  problem  is  not  in  the  DNA  of  a   great  leader  
  • 4. Process   1.  2.  3.  4.    Embrace   Think   Engage   Act  
  • 5. 1  -­‐  Embrace   •  Tough  4mes  breed  great  leaders     •  Get  a  chance  to  re-­‐write  the  playbook   –  Make  it  be@er   •  Only  dead  fish  swim  with  the  current   –  Diamonds  are  made  under  incredible  pressure     –  Great  ideas  come  from  tough  4mes     •  Do  more  with  less    
  • 6. 2  -­‐  Think   •  Tough  4mes  can  engage  your  fight  or  flight   response   –  Reac4on  is  rarely  the  best  response   •  Determine  the  problem,  not  the  symptom   –  Confront  reality  –  analy4cs  where  possible     •  Effec4ve  thinking  –  Think  Time   –  Remove  yourself  from  any  distrac4on   –  30  minutes  –  the  third  third    
  • 7. 3  -­‐  Engage   •  Present  the  problem  to  your  team  –  be  transparent   –  Get  agreement  that  it’s  a  real  problem   –  Get  agreement  that  it  needs  to  be  solved  (intolerable)   –  Don’t  panic     •  Encourage  ideas  –  as  a  ques4on  to  solve   –  –  –  –  Solve  the  problem   Capitalise  from  the  problem   There  are  no  bad  ideas  here   Encourage  people  to  challenge  the  status  quo   •  Resist  the  urge  to  slash  and  burn   •  Engage  the  resistors     –  Learn  from  them  –  become  your  biggest  advocates    
  • 8. 4  -­‐  Act   •  Be  BOLD,  be  decisive     •  Build  the  machine   –  Short-­‐term  and  long-­‐term   –  You  don’t  have  to  do  it  alone,  but  is  has  to  be  done   •  The  leader  takes  ownership  of  this   –  Build  monitoring  and  success  measures     •  Review  and  adjust   •  Focus  for  a  business   –  Enhance  service   –  Reduce  costs   –  Increase  revenue  (marke4ng  and  sales  investment)    
  • 9. Culture     •  Don’t  forget  the  importance  of  culture   •  Enhance  and  build  
  • 10. And  remember…   •  Keep  an  eye  to  the  future   –  Stay  forward  looking    
  • 11. Summary     1.  2.  3.  4.    Embrace   Think   Engage   Act  
  • 12. Ac4on  4me   •  Iden4fy  a  problem  in  your  department/ Division   •  Turn  it  into  a  ques4on  and  apply  Think  Time   •  Engage  with  your  team  about  it   •  Create  the  solu4on   •  Report  back  
  • 13. “Leadership  is  li;ing  a  person’s  vision  to   high  sights,  the  raising  of  a  person’s   performance  to  a  higher  standard,  the   building  of  a  personality  beyond  its  normal   limitaIons.”    Peter  Drucker