This is a talk I gave at Euro IA 2017 in Stockholm. Conversational interfaces have created a new paradigm that will alter how we interact with our environment and how we design information spaces. This is about how designers can transition from designing for screens to designing for conversational interfaces – both chatbots and voice. The talk offers an exploration of the possibilities and how we can take advantage of them now, and in the future.
Here's the links to the videos in the presentation:
Setting a timer with Alexa:
https://youtu.be/fMKJBFtnjLs
Adding items to a shopping list with Alexa:
https://youtu.be/i2m7XHbzac4
Playing music with Google Home:
https://youtu.be/aD_UIeRNCRE
Checking my calendar with Google Home:
https://youtu.be/8R4GTd5RPZE
Playing The Higher Lower Game with Alexa:
https://youtu.be/HzxdGFL0TCM
13. 13
By 2018, 30% of our interactions with
technology will happen through
conversations with
voice-based systems
- Gartner market trends report, Sept 2016
14. 14
Over half of American teens use voice
search on a daily basis
- Google survey, June 2014
15. 15
They have the ability to change people’s
lives in meaningful ways
38. 38
Make use of turn-taking - suited to conversation
Give people permission to try something new
They’re for fun
Games
39. 39
High frequency,
functional tasks
Games
The ‘Wild West’ of
voice interfaces
No social norms
No conventions
Fear of looking stupid
Not sure if the pay-off is
worth it
Unreliable
Unpredictable
40. 40
How do we take advantage of this
opportunity?
77. Strengths of each type
77
GUIs are good for:
Comparing
Complex information
Long form content
Visual entertainment
Conversational interfaces are
good for:
Short-cutting processes
Hands-free operation (voice)
Frequent requests