9. Before we start…
• We need teams with an approximately
equal number of people per team
10. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
11. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
12. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
• Only processed balls may be passed
– To process a ball, you must pass it from one hand to
the other, and then back to the first hand
13. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
• Only processed balls may be passed
– To process a ball, you must pass it from one hand to
the other, and then back to the first hand
Times
Up!
15. Review
• We’re going to play another round
• What one improvement would your team
make in order to improve your result?
16. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
• Only processed balls may be passed
– To process a ball, you must pass it from one hand to
the other, and then back to the first hand
17. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
• Only processed balls may be passed
– To process a ball, you must pass it from one hand to
the other, and then back to the first hand
Times
Up!
22. What is a System?
• A network of interdependent
components that work together to
accomplish the aim of the system
• A system must have an aim
Without an aim, there is no system
W.E. Deming, The New Economics 1993
23. What is a System?
• A set or pattern of relationships that
work together in some fashion.
Systems can accomplish things that
would be impossible if the same
elements were put into random
relationships, or none at all…
Dr. Bill Bellows, 2010
24. What is a System Thinking?
• A way of looking at the world:
–Relationships over Unrelated Objects
–Connectedness over Isolated Events
–Process over Structure
–Patterns over Contents
–“WE” over “ME”
25. What defines a System?
• Definable Aim or Purpose
• Boundaries
• Many Parts
• Inputs/Outputs
• Feedbacks
• Emergent Properties
26. Each Part in a System…
• Has its own purpose
• Is interdependent
• Interacts with others
27. We Cannot Understand a System…
• By looking at a collection of its parts
• Without looking outside of it
for why it exists
• By analyzing it
(taking it apart)
30. Ball Point Game as a System
Inputs Processes Outputs
Ping Pong Balls
Perceptions / Biases
Rules
Players
Player Energy / 9am!
Time of Day
Room & Layout
Bags & Bins
Facilitators
Facilitator Experience
Good
Bad
32. Ball Point Game
W.E. Deming,
The New Economics for Industry, Government, Education, Ch. 2
96%4%
33. Ball Point Game
• What have we put in place that can be
considered anti-systemic?
• Did the improvement your team came up
with at the end of the first round address
the system or a part of the system?
• What improvement would you make to the
game, thinking about your whole system?
34. Review
• We’re going to play another round
• What one improvement would your team
make in order to improve your result?
35. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
• Only processed balls may be passed
– To process a ball, you must pass it from one hand to
the other, and then back to the first hand
36. Rules
• Everyone on your team must participate
• Each person must touch each ball
• No passing to your immediate neighbour
• Each ball must have air time
• Start point = End point
• Dropped balls are defects, and count as -1
• Only processed balls may be passed
– To process a ball, you must pass it from one hand to
the other, and then back to the first hand
Times
Up!
37. Review
• We’re going to play another round
• What one improvement would your team
make in order to improve your result?
Management by Objective: We introduce a bias early on to challenge you to achieve a goal
Constraint: The person who starts is also the person who must touch it at the end. Creates a bottleneck
Transportation: Why can’t we pass the balls to the person beside us?
Motion: Why do we need to move the ball from one hand to another?
Overproduction: What is the customer demand for these in the first place?
Waiting: For the queue to fill; can we collapse the number of touch points?
Fit for Purpose: Does the product even meet the customer’s needs? Why are we producing this in the first place?
F. E. Emery, Systems Thinking
Next Meetup: Thursday, April 26th at 6pm
The product of analysis is how things work, never, why they work the way they do.
Explanations always lie outside the system, never inside