HR Shared Services & Outsourcing Summit Post Show Report & Attendee Survey Results - May 2017 Download Here: https://www.hrssoutsourcing.com/hr-shared-services-outsourcing-summit-post-show Didn't make it to the 21st HR Shared Services & Outsourcing Summit? Get a taste of what you missed with our 2017 Post Show Report which outlines who attended, presented and the key topics covered. In addition, we've also included the results of our Onsite Live-Polling exercise where we surveyed our attendees regarding their SSC maturity level, types of services delivered, # of FTEs, SSO talent management practices and more! Download our extensive Post Show Report to see how you stack up against your peers.

1. Post Show Report
May 2017
Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com
www.hrssoutsourcing.com

2. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 2
Conference Highlights
TOPICS COVERED INCLUDED:
FEATURED INDUSTRY THOUGHT LEADERS:
Mastering the
HR Customer
Experience
Engaging
Millennials
Next Generation
HR SSO Models
Digital
Disruption, Machine
Learning & HR
AND MORE!
Rebecca Wood
PHR, Director,
Employee Service
Center
GENUINE PARTS
COMPANY
Curt Burghardt
Senior Director, HR
Shared Services
WALGREENS
Devon Byrne
Director, Human
Resources Compliance
ULTA BEAUTY
Archana Rana
HR Director – Global
Process Design Leader
MARS
Caroline Jecko-Parkes
HR Shared Services
Executive Director
QUEST DIAGNOSTICS
Jennifer Church
Sr. Director - Employee
Relations
MCKESSON
Lois Miller
SVP, GBS HR Systems
Operations
MASTERCARD
Kym Burke
Director, HR Shared
Services
MOSAIC
INTRODUCING OUR
2017 BIG IDEA
KEYNOTE SPEAKER
Nicholas Webb
Futurist, Technology CEO
Award-Winning Inventor
Nicholas Webb is a world-renowned,
inventor, innovation strategist and best-
selling author. Nicholas has been awarded
45 Patents for breakthrough technologies
that include one of the world’s smallest
medical implants and a wide range of
mobile technologies. Nicholas has served as
a CEO for several technology companies. He
is a number one best selling author. Nicholas
has provided consulting and keynotes to
some of the top brands including Salesforce,
CIGNA, Cisco, Johnson and Johnson,
Gatorade, Verizon Wireless and Microsoft,
just to name a few. Nicholas serves as the
CEO of Lassen Scientific, Inc. a top
Innovation Management
Consulting Firm

3. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 3
The Audience
WITH JOB TITLES SUCH AS:
150+
Attendees
Over
35 states
represented!
Chief People Officer
CHRO
Director Employee
Services
Director- Global HR
Shared Services
Director HR Solutions
Center
Director of Global HR
Design
Director, People
Culture
Executive Director
+ Resource Center
Executive Director, HR
Shared Services
Head of Employee
Relations
Head Of HR Professional
Services
Director of HRSS for the
Americas
Director, HR Payroll
Service Center
Director, HR Shared
Services
Director, HR Technology
Analytics
Director, HRIS
Head of HR Services
Americas
Head of People
Operations
Head Of Shared
Services
Senior Director of HRIS
and Shared Services
Senior Director,
Corporate HR
Senior Director, Global
HR Services PMO
Sr. VP HR Systems and
Operations
SVP GHR Shared
Services
Vice President of HR
Operations
VP of HR and Org
Development
VP of HR and Corporate
Compliance Officer
VP, People Operations
For more on who you can expect to meet at the 22nd HR Shared Services Outsourcing Summit
Download our Past Attendee Snapshot HERE }
SVP/VP+:
Director
Manager
Other 50%
5%
11%
34%

4. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 4
2017 Attendee Survey Results
We surveyed our attendees at the 21st HR Shared Services Outsourcing Summit this past
May regarding the current state of their HR SSO, key challenges and talent management
strategies. Below is a summary of their responses.
Which level of maturity best describes your SSO?
How is automation impacting your SSO?
Have you adopted an enterprise or Global Business
Services (GBS) model?
Which level of maturity best describes your SSO?
Have you adopted an enterprise or Global Business
Services (GBS) model?
6.4% Pre-Go-Live (Feasibility study/
due diligence completed but
first SSC not yet open)
29.8% Planning Launching Phase
– first center opened within
last 0-3 years
40.4% Established Center with initial
business case processes now
all migrated
21.33% Multiple SSCs across mature
SSO
2.1% Front curve maturity
Enables expansion of scope
Reduces FTEs
Shifted work back onshore from
offshore/BPOpheny
No Change
77%
10.4%
2.1% 5%
54.9% No
27.5% Considering
13.7% Partially Implemented
3.9% Fully Implemented
What delivery model
best describes your
HR SSO?
FULLY CAPTIVE
PREDOMINATELY
CAPTIVE
26.7%
51.1%
HYBRID
(considerable mix
of captive and
outsourced)
22.2%
What is the biggest challenge your
SSC currently faces?
WhatisthebiggestchallengeyourSSCcurrentlyfaces?
Optimizing technology
Process Automation
Talent Management
Managing stakeholder
Scaling up/expanding scope
Delivering to client expectations/
SLAs
Service Quality
Cost
41.1%
23.5%
11.8%
5.9% 5.9% 5.9% 5.9%
0%

5. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 5
2017 Attendee Survey Results
What is enabling you to do more
knowledge-based work?
Where are you on the Robotics Process
Automation (RPA) journey?
WhereareyouontheRoboticsProcessAutomation
(RPA)journey?
Data Analytics
Process Automation
Intelligent Automation
Haven’t started
Due diligence, research or
education phase to determine
business case/fit for our
organization/processes
COE Deployment
Better Partnering with Customers
Currently Testing, Pilot or Proof
of Concept
Implemented solution and
evaluating results
5.3%
35.7%
68.4% 42.9%
15.7%
14.3%
5.3%5.3%
7.1%
In which HR task did you
first pilot/implement RPA/
Intelligent automation?
PAYROLL
23.1%
OFFER LETTERS
7.7%
CORRECTIVE
ACTIONS
7.7%
JOB DATA
CHANGES
15.4%
OTHER
38.4%
EMPLOYEE
ACTIONS
7.7%
How much knowledge-based work is
being done in your SSC?
How much knowledge-based work is being done in
your SSC?
What is enabling you to do more
knowledge-based work?
45.9% Mainly transactional but
shifting to mainly knowledge
eventually
45.9% Half and half
8.2% Zero/DNA
Hungry for more
shared services
benchmarking
data?
Download SSON’s 2017 State of the
Shared Services Industry Report
DOWNLOAD NOW }

6. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 6
2017 Attendee Survey Results
What percentage of your SSC employees have a
formal training development plan in place?
What is your SSC’s annual attrition rate (excluding
internal transfers)?
WhatisyourSSC’sannualattritionrate(excluding
internaltransfers)?
90% with LD programs
60-90% with LD programs
Less than 3% yearly attrition
3-5% yearly attrition
6-15% yearly attrition
30-60% with LD programs
30% with LD programs
15-20% yearly attrition
Over 20% yearly attrition
15%
33.3%
31%
26.7%
8% 6.7%
46.1%
20%
0%
What is the cycle time from when a new
hire candidate receives an offer until the
candidate starts employment? (Offer to Start)
What is the cycle time between
approval of a candidate to be hired
after the interview process until an offer
is extended to the candidate?
(Offer Letter Extension)
What is the cycle time from when a new hire candidate
receives an offer until the candidate starts employment?
(Offer to Start)
What is the cycle time between approval of a candidate
to be hired after the interview process until an offer is
extended to the candidate? (Offer Letter Extension)
15.4% 0-10 business days
46.4% 11-20 business days
38.4% 21-30 business days
0% 30 business days
38.5% 1-3 days
23.1% 4-6 days
7.7% 7-9 days
30.7% 10 days
What is the biggest challenge you face
regarding SSC talent?
What is the biggest challenge you face regarding SSC
talent?
What percentage of your SSC employees have a f
training development plan in place?
50% Recruiting or up-skilling
talent for higher value
services
25.5% Managing/reducing
attrition
18.8% Reconfiguring the
workforce after digital
transformation
6.2% Managing a multi-
generation workforce
Spotlight on Talent

7. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 7
Hear what past attendees have to say about the
HR Shared Services Outsourcing Summit!
“Discussion around
Automation and Robotics
presentations were timely
and valuable. Appreciate
the reality and POCs
presented.”
- Vice President North America
HR Shared Service Center,
Roche Diagnostics
“As a company just
beginning this journey, it
was very helpful to meet
others who have already
gone down this path. The
sessions and opportunities
to learn from others were
very helpful.”
- Director, HR Operations,
S.C. Johnson
“It was great to see so
many speakers share
experiences with
global, complex HR
organizations!”
- Sr Director Hr Operations,
Western Digital
“The presenters provided
real life tactics to managing
transition with real lessons
learned-this was practical
and not theoretical which is
useful immediately.”
- Sr. Director HR Solutions Center,
NYU Langone
“The primary highlight of the event for me was the high caliber of
presenters who vulnerably and authentically shared their experience
in moving down their respective HR Delivery and Operating Model
transformations, offering valuable lessons learned as well as their
presentation materials and generous willingness to connect via
LinkedIn to further discussions as needed. I would definitely recommend
this event to anyone who is wanting to have real discussions on what
others are doing to open up the art of possibility for one’s own division
and organization in pursuit of a much more enhanced employee
experience.” - Director, Total Rewards at Coast Capital Savings
“Great opportunity to
hear about and network
with other companies
who are along the same
journey as we are in HR
Shared Services.”
- VP HR Services, Dr. Pepper
Snapple Group

8. Join Us For the 22nd Annual HRSSO Summit! Email us to register at enquiryiqpc@iqpc.com 8
Interested in
Learning More?
Call Us: 1-800-882-8684
Email Us: enquiry@iqpc.com
The 22nd HR Shared Services Outsourcing Summit is the go-to event for HR Shared Services Professionals looking to
get their organizations off the ground, as well as for those who are taking their SSO to the next level.
Twice the Interactive
Learning than Ever Before:
In addition to the ever popular Interactive Discussion
Groups that we’ve run in the past, the plenary sessions
will be followed by “think tank” group exercises where
attendees will have the opportunity to brainstorm with
peers representing organizations of similar maturity
October 16-19, 2017
Orlando, FL
WHAT TO EXPECT IN 2017!
DOWNLOAD THE AGENDA HERE }
Coca-Cola Site Tour:
Enjoy unparalleled access to
the behind-the-scenes of a
mature sophisticated HRSSO:
the site tour to
the Coca-Cola HRSS
facilities will once again
be available this year
12+ Hours of Built-In
Networking Time
Make authentic and
lasting connections
with a broad spectrum
of HRSSO peers in terms
of industry, scope and
functional expertise
30+ Hours of Expertly Curated Content
Take home game-changing approaches to successfully:
∙∙ Develop innovative ways to identify, recruit, and retain top notch HR SSO talent
∙∙ Expand SSO models across international boundaries to support business growth and increased global
visibility while maintaining quality of service for all employees
∙∙ Reimagine the employee experience to offer standard, efficient and high impact HR services