A compilation of resources for digital inclusion research, training, program management, program evaluation, and outreach. Shared with the NTEN Digital Inclusion Fellowship Cohort on 1/30/18.

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DIGITAL INCLUSION RESOURCES
DENISE LINN RIEDL, ECOSYSTEM DEVELOPMENT FOR CITY TECH
NTEN DIGITAL INCLUSION FELLOWSHIP ORIENTATION | JANUARY 30, 2018

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INTRODUCTIONS
& AGENDA

3. I w o r k a t t h e i n t e rs e c t i o n o f
c i t i e s , e q u i t y & i n f ra s t r u c t u r e .
ABOUT ME
 Digital Inclusion is a passion of mine and I’ve
worn many hats in this space. I started my career
as a broadband access & adoption AmeriCorps
VISTA. I then worked for the Federal
Communications Commission and then pivoted
to city-level technology policy & planning work.
 I’ve called North Carolina, Washington D.C.,
Boston, and Chicago my homes!
 I work at City Tech. Follow us at @CityTech_
 Reach out anytime! Denise.riedl@uilabs.org or
@DKLinn on Twitter
Who are you? What is one of your programmatic
“pain points” and what tool/resource do you wish
you had to solve it?
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4. ABOUT CITY TECH
We reinvent cities.
 City Tech transforms cities into testbeds for new ideas. With partners and people, we remake essential
services and infrastructure, from skills to skyscrapers. We then prepare these solutions for other cities, thus
increasing the world’s odds of solving big, urban problems.
» We use Chicago as our testbed.
» We bring cities, companies, community groups and residents together to collaborate on solutions.
» We tackle large urban problems that no one institution can address alone: sustainability, mobility, digital
access & skills, public health, etc.
» We are based at UI LABS, a tech organization driving the digital future of manufacturing and cities.

5. AGENDA
We’ll look into several digital inclusion resource
“categories”:
1. Research Resources
2. Curriculum Resources
3. Program Management & Evaluation Resources
4. Storytelling & Outreach Resources

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RESEARCH

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RESEARCH RESOURCES
Tools, sources, and websites that you can use to help define your problem or your community’s gaps and needs.
 American Community Survey Data – Look up data on broadband
and computers in the home by Census Place.
 FCC Form 477 Data – Tract and county-level data on broadband
adoption and speeds. Keep in mind that these data are
provider-reported and are only available in a rating scale.
 Digital Divide Index – A tool using FCC Form 477 data to visualize
the digital divide by census tract and county.
 Keep in mind that these national data resources are great, but
they have limitations. Check your assumptions about best
interventions/solutions for your service area by talking to
people through surveys, interviews, focus groups, or
participatory design sessions.
» Here’s an example of what a participatory design session
looks like
» Here’s an example of what a focus group can look like
 MuniNetworks and the Berkman Center Fiber Team have great
case studies for communities looking to expand their broadband
infrastructure.
 Pew Internet & American Life – Pew has national survey data on
library internet use, users’ perceptions on online safety,
broadband adoption, digital readiness/skills, and much more.
Search through their library!
 Former NTEN Fellows’ Digital Inclusion Toolkit
 The Benton Foundation has a great policy digest email that you
can sign up for – it often synthesizes all of the latest reports,
news, and opinions about broadband, digital inclusion &
Internet policy.
 National Digital Inclusion Alliance
» Repository Research Database – Find similar cases to your
city or program and learn from them.
» NDIA email subscription – If you can join the mailing list,
great reports and research are shared regularly!

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AN EXAMPLE
I collaborated with Roberto Gallardo, the author of
the Digital Divide Index. We combined data on
Chicago’s free computer centers with tract-level
data on the digital divide to see where assets met
deficits.

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CURRICULUM

10. CURRICULUM & TRAINING RESOURCES
Tools, sources, and websites that you can use in classes, programs, training initiatives
 The Mozilla Web Literacy Framework – I think this is a really
sophisticated framework for thinking about the journey of a
tech learner from very basic learner to consumer to creator.
Note that this site also has links to teaching resources that you
can use for:
» Privacy basics
» Web literacy basics
» Building your first website
 Existing free online learning portals:
» GCF Learn Free
» Kahn Academy
» Cisco Network Academy – for learners aspiring to IT
jobs/certification
» LRNG – for teens
» Code.org – for youth (k-middle)
» Don’t underestimate YouTube as a hook for new Internet
users and online learners!
 Curriculum:
» Microsoft Digital Literacy Curriculum . This is in 10+
languages
» Microsoft’s “DigiSeniors” Curriculum focusing on online
basics + online security for senior learners. It also comes
with a detailed leaders’ guide for trainers who wish to
teach it.
» Youth-led Tech Curriculum – a detailed daily schedule of
activities, icebreakers and resources for a youth technology
training summer program in Chicago. Feel free to use or
remix.
» Much more curriculum & training materials from the
NDIA’s training library.

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PROGRAM
MANGEMENT &
EVALUATION

12. PROGRAM MANAGEMENT & EVALUTION RESOURCES
Tools to make implementation, communication, scheduling, and measuring progress easier.
 Free Program Evaluation Resources
» Focus Groups – Think about how you can engage with
partners or patrons pre and post programming. Here’s an
example of what a focus group can look like
» Surveys – Use tools like Google forms, Survey Monkey, or
Wufoo. There is a free tier to each of those services.
 Free Program Management Tools:
» Google Groups
» Google Calendar
» Slack
» Dropbox
» Google Docs
» MailChimp
» Trello
» Doodle
» Zapier
» Uber conference

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TOOLS FOR
DOCUMENTING +
SHARING YOUR
WORK

14. THINK ABOUT THE STORIES YOU WANT TO SHARE DURING YOUR FELLOWSHIP
Start thinking about preserving and sharing your work now and leveraging free resources to reach a wide audience
There are many free resources you can leverage during your fellowship experience and make the most of the national platform that NTEN
provides. Consider storytelling and outreach now. Examples of projects and the free tools/website you can use:
 An infographic of program data or your city’s broadband data
» You can use Infogr.am
 A simple map of training sites, WiFi locations
» You can use BatchGeo
 Ongoing podcasts to discuss your work/lessons
» You can use Soundcloud
 A public collection of trainings, papers, and other documents
» You can use Slideshare or Flickr
 A public collection of photographs from your fellowship year
» You can use Flickr
 Reflective blog posts about your fellowship work
» You can use Medium, LinkedIN, NTEN’s blog
 A personal website to knit together all of your work
» You can use WordPress, Squarespace

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AN EXAMPLE
Leverage American Community Survey Data to
understand the digital divide in your city.
Here is a link to what I did with Chicago data:
http://www.smartchicagocollaborative.org/an-
infographic-on-computers-internet-access-in-
chicago-from-2013-2015/

16. FINAL TIPS
 Tap into national networks for advice, support, and news:
» NTIA/Broadband USA
» National Digital Inclusion Alliance (NDIA)
» Next Century Cities
» Benton Foundation
 Partner with everyone in your city doing this work – even the people/groups that don’t realize they are!
 Publish or Perish.
» Whenever possible, document everything you do and all the lessons you learn.
» Even better: share stories, resources, and successes through blogs, tweets, etc.
 Check your assumptions. Ask residents about their needs, preferences, and expectations on digital inclusion
resources.

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I w o r k a t t h e i n t e rs e c t i o n o f
c i t i e s , e q u i t y & i n f ra s t r u c t u r e .
STAY IN TOUCH
 Follow me on Twitter – I will be happy to retweet +
amplify your work: https://twitter.com/DKLinn
 Work Email: denise.riedl@uilabs.org
 LinkedIN: https://www.linkedin.com/in/denise-
linn-riedl-90b01b15/
 Slideshare:
https://www.slideshare.net/DeniseLinn/edit_my_u
ploads
» These slides will be saved there!
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1415 N. Cherry Avenue, Chicago, IL, USA
(312) 281-6900
@CityTech_
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citytechcollaborative.org
THANK YOU
CITY TECH COLLABORATIVE | JANUARY 2018