This document outlines a methodology called the DH Model for envisioning and moving an organization's culture from real to ideal. The DH Model focuses on defining core values and aligned behaviors, applying the science of happiness through positive habits and levers, cultivating higher purpose, and considering culture from the perspectives of individuals, teams, and community. It provides exercises to analyze an organization's current and ideal culture by comparing it to animals and habitats. The goal is for organizations to shift from being designed like machines to living, growing ecosystems that produce happy employees and customers, leading to business success.
12. 10 orgs
2,000 teams
142,000 employees
Successful OrgHappy Employees
2x more
impact
Do happy employees cause
organizational success or vice versa?
Source: Harter et al. 2010, Causal Impact of Employee Work Perceptions on the Bottom Line of Organizations
• Employee Retention
• Customer Satisfaction
• Financial Performance
14. Happiness as a Business Model
Happiness makes sense
Scientific Sense
Research shows happiness
leads to success (not the
other way around)
Business Sense
Happy Employees =
Happy Customers =
Successful Company
(+ Meaningful Lives)
Human Sense
Happiness is a universal
goal, and we are all on
our individual paths
Science of
Happiness
today
Martin Seligman Fredrickson & Losada Shawn Achor
15 years of research and hundreds of studies
Positive
Psychology
1998
*Zappos’ growth in gross merchandise sales
19. The DH Model: Science of Happiness
Happiness Habits:
Positivity
Gratitude
Altruism
Mindfulness
Flow
Happiness Levers:
Progress
Control
Connectedness
20. Progress is a feeling of moving forward.
Progress
Boost Others:
Give regular feedback
Boost Yourself:
Breaking down large goals into
small, manageable steps
21. Control
Boost Others:
Trust people to make their own
decisions
Boost Yourself:
Focus on what you can control, not
what you can’t
Control is a feeling of choice in what you do.
22. Connectedness
Boost Others:
Ask people questions and show
them you care about the answers
Boost Yourself:
Join groups of people who share
similar values
Connectedness is feeling an authentic closeness with
the people around you.
23. The DH Model: Higher Purpose
HIGHER PURPOSE
=
Meaning
Evolutionary
Noble Cause
“Being part of something
bigger than ourselves”
24. The Stengel 50 Outperform the Market
An investment in the Stengel 50 would
have been 400% more profitable than
an investment in the S&P 500
Higher purpose leads to
higher profit
25. The DH Model - WHO
ME
=
Personal Accountability
_______________
WE
=
Team Alignment &
Organizational Wholeness
_______________
COMMUNITY
=
Client / Customer Focused
26. “Change happens everywhere &
to everything naturally.
Imagine what organizations
could be when they're not
designed as machines but treated
as living, growing ecosystems.“
— Frederic LaLoux,
Reinventing Organizations
30. Current & Ideal Culture
What animal represents you best?
How does that animal behave at work?
31. Current & Ideal Culture
What animal represents you in everyday life?
What are your strengths and learning edges? What
characteristics do you embody?
What animal qualities would you like to adopt?
How will those qualities help you at work?
33. Current & Ideal Culture
What animal represents you in everyday life?
What are your strengths and learning edges? What
characteristics do you embody?
Think about your work culture, the good,
the bad, and the ugly. Imagine it was a
habitat, what would it be and why?
34. Current & Ideal Culture
Think about your work environments
strengths and learning edges, what qualities
of the habitat are also like your culture?
35. Culture as a Habitat
Share…
• Your current work culture as a habitat
• What are the qualities of that habitat?