We have designed a unique inbound call center system that focus on complain management and resolving issues. This system help your organization achieve "don;t miss any issue" standard. In inbond call center its is every important that each query of caller satisfy with a logical ending. Our CX system with helpdesk add-on fulfill your modern day call center needs with focus on zero-defect strategy. this presentation gives you walk-through of important solution aspects further it help you decide if you really need such system in your customer care department.

1. Helpdesk Ticketing & Callcenter
Presentation

2. Inbound Help Desk
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Two Software
– Ticketing System with legit tickets only
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Trouble tickets management
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Agent, departments, teams, SLA etc
– Telephony callcenter suite for all inbound/outbound
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IVR, Queues, Teams
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Call popup with customer info
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Call recording and CDR etc

3. Ticketing Software
Akira

4. Ticket List view

5. Lists by Ticket status

6. Ticket sub-queue by filter

7. Search existing customer by ph etc

8. Customer lookup during creation

9. Open a new Ticket

10. Add custom fields to Ticket

11. Post reply to a Ticket

12. Manage company Departments

13. System Agent management

14. Ticket Dashboard

15. Report by Department

16. Report by Ticket category

17. Telephony Software
CX

18. System Active stats

19. Inbound flow routing

20. IVR

21. Queue

22. Inbound Report

23. Inbound Report by Disposition

24. Inbound call chart by 15 min inc

25. Agent detail Report

26. Search by ph etc

27. Customer detail

28. Customer CDR history

29. Customer call Recording

30. Thank You