2. • Personalised Loyalty
• automatic micro-segmentation
• targeting of activities, offers and rewards
• based on any Customer activity, engagement, value and loyalty
• All channel interactions including app push and voice
• Multi-tenant Cloud platform
We are a UK based organisation with Loyalty customers in
US and Europe, in the following sectors:
- Telco
- Retail
- Health Care
- Insurance
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5. • Need to integrate security and look and feel
• Handling multi-tenancy
• Data exchange with customers
• Delivery of real-time data
• Large amount of data in variety of DBMS
6. • End users in Horizon – summary and detail
• Higher level managers – regular updates
• HTK Client Services - onboarding
• Customer IT systems – share data, batch or real-time
• Internal consumers – results to OLTP
• HTK Operations – Business alerts
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13. • Pentaho Support and Consultancy
• Use of standard product features
• Connecting to new data sources
• Help and updates on known issues
• Xpand-IT
• Customising security
• Custom components in CDF (e.g. menu navigator)
• Installation and upgrade assistance
• HTK Branding
14. • Existing customers
• Insight
• Reporting at multiple levels
• Flexibility
• Sales and Marketing
• Analytics essential to demonstrate value of platform
• Product Development
• Standard , extendable processes
15. • Event driven system
• Primary Data Warehouse in AWS Redshift
• Providing Self Service reporting through cubes
• Secure data export method via AWS S3 & SFTP
• Still looking to do more:
• Integrated Predictive analytics
• More cubes
• Use of Pentaho Interactive Reporting