Why Service Design is the most important design discipline you've never heard of
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Presentation for Mackay Hannah: 10 steps towards customer service excellence in the public sector. 17th March 2014
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Why Service Design is the most important design discipline you've never heard of
- 1. designing a new future SNOOK for Mackay Hannah: Customer Experience in the Public Sector LAUREN CURRIE
- 2. @redjotter
- 3. SNOOK
- 4. WE MAKE PUBLIC SERVICES BETTER BY DESIGN SNOOK WE MAKE PUBLIC SERVICES BETTER BY DESIGN SNOOK
- 5. WE DO THIS BY DESIGNING AND SCALING HUMAN CENTERED SERVICES SNOOKSNOOK
- 6. WHY SERVICE DESIGN IS THE MOST IMPORTANT DESIGN DISCIPLINE YOU’VE NEVER HEARD OF SNOOK
- 11. OPERATE HOW WE
- 12. SNOOKSTERS SNOOK ENSEMBLE SNOOK BOARD SNOOKSNOOK CORE TEAM SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN SNOOKLAB SNOOKLAB DIGITAL INNOVATION EMBEDSNOOK CREATING A CULTURE OF INNOVATION
- 13. THE SNOOK TEAM
- 20. SCOTTISH PARLIAMENT The festival of Politics DEBATE CHAMBER, HOLYROOD
- 21. SCOTTISH GOVERNMENT Learner Journey Data Jam FIRST EVER HACK DAY
- 22. PERSONAL DEMOCRACY FORUM GOOGLE FELLOWSHIP
- 24. Prototype 1
- 30. 2 Human centered
- 31. day, 15 August 2012 Wednesday, 15 August 2012
- 32. CoCreate 3
- 34. PROJECTS SNOOK
- 35. SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN
- 36. SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN
- 37. STIRLING MAKES EMBED DESIGN CREATING A CULTURE OF INNOVATION
- 38. SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN TOTAL craigroyston
- 39. SNOOK CUSTOMER EXPERIENCE AND SERVICE DESIGN TOTAL craigroyston
- 47. Post-16 Education: Improving the learner journey 117 Post-16 Education: Improving the learner journey 117
- 48. VENTURES SNOOK
- 52. The You should have asked us ages ago.
- 53. How it works NewspaperYoung People The Problem How can we continue to inspire people after the commonweath games have gone? x the Client
- 58. IMAGINE IF...
- 60. FOR EVERY £1 SPENT ON DESIGN, YOU GAIN OVER £4 NET OPERATING PROFIT, OVER £20 NET TURN OVER AND OVER £5 EXPORTS
- 61. WHY SHOULD YOU CO-CREATE YOUR CUSTOMER EXPERIENCE SNOOK
- 62. DEEP INSIGHTS ABOUT PEOPLE’S TRUE NEEDS AND WANTS - FROM THE SOURCE
- 63. AN EFFICIENT WAY TO GET SOLUTIONS THAT REALLY WORK
- 65. DESIGN IS INTEGRAL TO THE DNA OF EACH AND EVERY PUBLIC SERVICE.
- 68. LAUREN@WEARESNOOK.COM SNOOK for Mackay Hannah: Customer Experience in the Public Sector WWW.WEARESNOOK.COM @WEARESNOOK