SlideShare a Scribd company logo
1 of 4
Download to read offline
Following a review of it’s communications infrastructure
The RoyalAgricultural Society of England (RASE) decided
the time was right for UC and ShoreTel. After a successful
demonstration, Voyager Networks was selected to design
and replace their ageing telephone system in favour
of a feature rich UC solution across its four locations. The
new ShoreTel system has delivered significant cost savings
to the organisation, improved its customer service and
RASE has seen a huge improvement in terms of efficiently
amongst its employees.
The Royal Agricultural Society of England (RASE) plays a leading
role in the development of British agriculture and a vibrant rural
economy through the uptake of good science, the promotion of
best practice and a co-ordinated, impartial approach to wide-rang-
ing rural issues. Today their work includes support for business and
social welfare in rural communities, education, and a wide portfolio
of shows and events.
Case Study:
Royal Agricultural
Society of England
MARKET: NON-PROFIT SOLUTION: UNIFIED COMMS
	 Voyager and ShoreTel have
	 reduced the time necessary to 		
deploy a new extension by 75%.
It now takes only 10 minutes to 			
install a new line for exhibitors.
Its proven to be a highly reliable, 			
scalable and above all
cost efficient solution”
Stewart Page, Assistant Director of ICT, RASE
Royal Agricultural Society of England
Gains a Cash Cow with ShoreTel
“
From fields of primroses
to cottages of cream teas,
the English Countryside
continues to inspire poets
and horticulturalists alike.
It’s also an important
resource for agriculture
and related industries
throughout England.
Since 1840, the Rural
Agricultural Society of
England (RASE) has helped
support farming and the
rural industries by spreading
information about the best
in research, development and
practice. Today this means
bringing the best of British
agriculture to the attention
of members and the wider
rural industries through
shows, events, conferences
and awards.
“
Case Study:
Royal Agricultural
Society of England
Solution Provided in partnership with
	 The Challenge
Upgrade an aging digital telephony system
to a Unified Communications (UC) system
in time for an office relocation. The new
RASE exhibition venue required a
flexible telephony system with modern
communication features to help
improve the society’s services.
	 The Solution
The 230-user ShoreTel deployment at RASE
includes ShoreTel Voice Switches, and
ShoreTel IP telephones. Applications and
features include ShoreTel Call Manager, using
workgroups, hunt groups and Microsoft
Outlook Integration. ShoreTel Softphone &
ShoreTel Office Anywhere, keeping mobile
workers reachable, anytime, anywhere.
	 The Benefits
	 >	 For the first time RASE can measure
		 call volume and set targets in line
		 with business objectives.
	 >	 ShoreTel’s ease of deployment and
		 use resulted in timely and efficient
		 implementation and employee training.
	 >	 ShoreTel’s distributed architecture & 	
		 single-image deployment enable RASE 	
		 IT staff to centrally manage the system.
	 >	 Switchboard operators can respond to
		 many enquiries independently and
		 without external support.
	 >	 ShoreTel Call Manager improves
		 customer service helping to ensure 	
		 missed calls are easily monitored
		 and returned.
	 >	 The time to deploy a new extension 	
		 has been reduced by 75 percent, and it 	
		 now takes only 10 minutes to install a 	
		 new line for exhibitors.
Ensuring the right information is shared
with those who need it, and events are
efficiently managed depends on reliable
and effective communications. However,
the society’s old digital Philips telephony
system was rapidly approaching its end of
life, and required an increasing amount of
technical expertise for routine tasks, such
as moving around phone lines and
adding users.
Sometimes technical difficulties had to be
resolved with outside help which proved
time-consuming and costly. The Society also
was planning to relocate, and needed a new
systeminplacewhenmovingtothenewoffices.
Migration to unified communications was
viewed as a long-term communications
strategy at RASE, & Stewart Page, Assistant
Director of ICT, took the opportunity to
familiarise himself with the UC market
when attending a UC tradeshow in London.
ShoreTel makes UC a
reality for nonprofits
		 When we first starting hearing about
	 UC, we assumed it was beyond our 		
	 budget and resource capabilities,” Mr 	
	 Page explained. “After comparing
	 different product demos, however, the 	
	 ShoreTel solution proved to be more
	 cost-effective and easy-to manage than 	
	 we first believed, and certainly more so 	
	 than their competitors.”
The RASE IT team decided the time
was right for UC with ShoreTel, and
introduced Voyager Networks, as
ShoreTel partner to design the solution to
be deployed across four locations at RASE’s
250 acres Stoneleigh Park. Because of the
rural location, RASE also needed analogue
functionality for extensions to remote
areas around the site.
8
MARKET: NON-PROFIT SOLUTION: CONTACT CENTRE
“
“
“
“
		
		 The Voyager team designed the 		
	 ShoreTel solution with all the components 	
	 we needed and room to grow,” Mr Page 	
	 said. “The project management team
	 guided deployment very smoothly
	 through to completion within the 		
	 timeframe planned. We had to make the 	
	 transition over one weekend and the
	 switch to the new system worked
	 excellently thanks to our team effort
	 with ShoreTel and Voyager Networks.”
Staff improves
efficiency with
ShoreTel’s ease of use
All RASE users attended a two-day training
session and Voyager Networks provided
“flaw walkers” on-site during the first few
days to ensure smooth migration and
speedy troubleshooting.
		 Our employees love the new system. 	
	Despite the varying levels of IT literacy, 	
	 they have all embraced ShoreTel
	 technology due to its ease of use,”
	 Mr Page said.
Usersareparticularlyimpressedfromthe
integrationwithMicrosoftapplications.One
majorbenefittoRASEusershasbeenthe
collaborationtools,byintegratingtheShoreTel
solutionwithMicrosoftOutlookstaffcannow
managetheirvoicemail&contactsfromtheir
inbox,allowingthemtolistentovoicemail
messagesstraightfromOutlook.
Anotherimportantfeatureofthisintegration
nowallowsRASEemployeestocallcontacts
rightfromtheirMicrosoftapplicationswhilst
alsoshowingtheirpresencestatus.Thishasbe-
comeparticularlyusefultothosestaffmanaging
theincomingcallstotheorganisation.Staff
handlingtheswitchboardcanmanagethose
callsmoreefficientlybeingseeingthe
availabilityofothermembersofstaff,making
theentirecommunicationexperiencefar
quicker,whilstsavingRASEtimeandmoney.
Building teamwork
RASE staff are also taking full advantage
of features such as Workgroups, Office
Anywhere and Huntgroups to improve
efficiency and get more done. Workgroups
helps them monitor and return missed calls,
which is especially valuable in busy periods
during exhibitions. Office Anywhere lets them
assign their extensions to any phone for
when they’re working remotely, and hunt-
groups routes calls to multiple extensions
to help ensure no calls are missed.
		 ShoreTel also has reduced the time 	
	 necessary to deploy a new extension by
	 75 percent,” Mr Page added. “It now takes
	 only 10 minutes to install a new line for
	 exhibitors, thereby improving the
	 flexibility of RASE customer services. By 	
	 eliminating the old system, we’ve taken 	
	 back a whole equipment room, thus
	 saving on space and cooling costs by
	 having one less air conditioner.”
In-house system
management saves
time and money
Users of the ShoreTel system are spread out
across Stoneleigh Park where immediate
access to buildings is often restricted.
Remote administrative management and
troubleshooting through a Web browser
help save time and reduce costs. Thanks to
the system’s single image architecture and
the ease of system management, switch-
board operators can solve many issues
independently without external support.
The ease of management of the ShoreTel
system has now allowed administration of
the telephony and communications for the
exhibitions far easier as well. Not only has
the setting up of new extensions for events
becomeeasytomanagebutthebillingreports
forthoseexhibitorscanbegeneratedquickly
and accurately at the end of each event,
something that was very time consuming
and difficult to operate previously.
The return on investment of the ShoreTel
deploymentwasrealisedwithinafewmonths
of migration. The new system also allows
RASE to improve management of the RASE
salesteam’sperformance.Salesrepresentatives
are given key performance indicators based
on the number of calls they handle, and for
the first time the organisation can measure
call volume and set targets in line with
business objectives.
The ShoreTel solution represents an
excellent platform for further development
to meet the Society’s long term strategic
plans. Together with Voyager Networks and
ShoreTel, RASE is developing a customised
CRM solution which will be integrated with
the current system. RASE is also planning to
deploy the ShoreTel solution at its on-site
hotel, which is currently still using the
old system.
		
		 We’re very pleased with the
	 performance of the ShoreTel UC solution,” 	
	 Mr Page said. “It’s proven to be a highly 	
	 reliable, scalable and above all cost
	 efficient solution that has improved our 	
	 customer service and employee efficiency. 	
	We’re confident that ShoreTel’s powerful 	
	 combination of product excellence and 	
	 highly responsive support through 		
	 Voyager Networks will help us improve 	
	 communications and member services”
we assumed UC was
beyond our budget and
resource capabilities...the
ShoreTel solution proved to
be more cost-effective and
easy to manage...”
Stewart Page,
Assistant Director of ICT, RASE
Contact us www.voyager.net.uk or call us on 02476 417 417T
Images from The Royal Show
“
9
Network Infrastructure
From consultancy and design
through to implementation
and management.
Professional Services
An addition to your IT department
offering you flexible, highly
professional Network specialists.
Managed Network Services
Complete management of your
Communications. Network giving
you the time to manage your
business.
Unified Communications
Simplifying and integrating all
forms of communications in view
to reducing response times and
increasing efficiencies.
Security
Securing your entire network at
every level for piece of mind and
protection to your critical network.
Mobility
Seamless integration across all your
communication devices allowing
real mobile working.
Our strategic partners.
The value to our customers is our expertise. We have invested heavily in our people
so they become experts in the UK’s leading IT vendors products and services. Our
established and trusted partnerships along with the highest vendor accreditations
ensure our customers receive the highest levels of support and advice with the most
advanced and innovative solutions.
Voyager Networks helps organisations achieve growth,
operational cost reduction and increased staff productivity
through advanced communications technologies.
The Unified Communications Experts.
VOY|MAR‘10
Voyager Networks Limited
Voyager House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ.
02476 417 417 02476 414 817 	 info@voyager.net.uk www.voyager.net.uk
© Voyager Networks Limited.
This document is the Intellectual Property of Voyager Networks Limited.
Its contents should not be reproduced in whole or in part without the prior permission of Voyager.
T F E W
Voyager has implemented a variety of solutions, many of which
are pioneering in their sector. For more information on these
projects please contact us using the methods below.
Talk to our team today on 02476 417 417
Or visit us online at www.voyager.net.uk

More Related Content

Similar to Case Study - Royal Agricultural Society of England

Making a Pain-free Migration to Unified Communications
Making a Pain-free Migration to Unified CommunicationsMaking a Pain-free Migration to Unified Communications
Making a Pain-free Migration to Unified CommunicationsReadWrite
 
Oracle Real-Time Resource Scheduling
Oracle Real-Time Resource SchedulingOracle Real-Time Resource Scheduling
Oracle Real-Time Resource SchedulingOracle UK
 
TM Broadcast International Magazine
TM Broadcast International Magazine TM Broadcast International Magazine
TM Broadcast International Magazine broadcastmagazine
 
E chain optimization at st. microelectronics
E  chain optimization at st. microelectronicsE  chain optimization at st. microelectronics
E chain optimization at st. microelectronicsshwetabakshi
 
How a leading European operator is maximizing the value from its portfolio ...
How a leading European operator  is maximizing the value from its  portfolio ...How a leading European operator  is maximizing the value from its  portfolio ...
How a leading European operator is maximizing the value from its portfolio ...Infovista
 
SpatialBuzz - Front and Sullivan Marketing Document
SpatialBuzz - Front and Sullivan Marketing DocumentSpatialBuzz - Front and Sullivan Marketing Document
SpatialBuzz - Front and Sullivan Marketing DocumentJames Yeh
 
Romteck Australia Capability Statement
Romteck Australia Capability StatementRomteck Australia Capability Statement
Romteck Australia Capability StatementPeter Zahos
 
Cloudera Enterprise_Data Hub in Telecom
Cloudera Enterprise_Data Hub in TelecomCloudera Enterprise_Data Hub in Telecom
Cloudera Enterprise_Data Hub in TelecomEinsny Phionesgo
 
Tesco Case Study - WebEx
Tesco Case Study - WebEx Tesco Case Study - WebEx
Tesco Case Study - WebEx Sei Mani
 
Beyond the Vision: Realizing the Promise of Industry 4.0
Beyond the Vision: Realizing the Promise of Industry 4.0Beyond the Vision: Realizing the Promise of Industry 4.0
Beyond the Vision: Realizing the Promise of Industry 4.0Cognizant
 
bluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed Servicebluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed ServiceNetIQ
 
Optimus enhances the productivity in the projects by improving Requirements M...
Optimus enhances the productivity in the projects by improving Requirements M...Optimus enhances the productivity in the projects by improving Requirements M...
Optimus enhances the productivity in the projects by improving Requirements M...Visure Solutions
 
ORSYP - About US
ORSYP - About USORSYP - About US
ORSYP - About USdanmearls
 
Summary Experience & achievements
Summary Experience & achievementsSummary Experience & achievements
Summary Experience & achievementsStephen Smith
 
Summary Experience & achievements
Summary Experience & achievementsSummary Experience & achievements
Summary Experience & achievementsStephen Smith
 
Summary Experience & achievements
Summary Experience & achievementsSummary Experience & achievements
Summary Experience & achievementsStephen Smith
 
Hybrid Organization
Hybrid OrganizationHybrid Organization
Hybrid Organizationesnatech
 
Workplace-of-the-Future
Workplace-of-the-FutureWorkplace-of-the-Future
Workplace-of-the-FutureOscar Kessen
 

Similar to Case Study - Royal Agricultural Society of England (20)

Making a Pain-free Migration to Unified Communications
Making a Pain-free Migration to Unified CommunicationsMaking a Pain-free Migration to Unified Communications
Making a Pain-free Migration to Unified Communications
 
Oracle Real-Time Resource Scheduling
Oracle Real-Time Resource SchedulingOracle Real-Time Resource Scheduling
Oracle Real-Time Resource Scheduling
 
TM Broadcast International Magazine
TM Broadcast International Magazine TM Broadcast International Magazine
TM Broadcast International Magazine
 
E chain optimization at st. microelectronics
E  chain optimization at st. microelectronicsE  chain optimization at st. microelectronics
E chain optimization at st. microelectronics
 
How a leading European operator is maximizing the value from its portfolio ...
How a leading European operator  is maximizing the value from its  portfolio ...How a leading European operator  is maximizing the value from its  portfolio ...
How a leading European operator is maximizing the value from its portfolio ...
 
Martello Award Write Up
Martello Award Write UpMartello Award Write Up
Martello Award Write Up
 
SpatialBuzz - Front and Sullivan Marketing Document
SpatialBuzz - Front and Sullivan Marketing DocumentSpatialBuzz - Front and Sullivan Marketing Document
SpatialBuzz - Front and Sullivan Marketing Document
 
Frost & Sullivan award
Frost & Sullivan awardFrost & Sullivan award
Frost & Sullivan award
 
Romteck Australia Capability Statement
Romteck Australia Capability StatementRomteck Australia Capability Statement
Romteck Australia Capability Statement
 
Cloudera Enterprise_Data Hub in Telecom
Cloudera Enterprise_Data Hub in TelecomCloudera Enterprise_Data Hub in Telecom
Cloudera Enterprise_Data Hub in Telecom
 
Tesco Case Study - WebEx
Tesco Case Study - WebEx Tesco Case Study - WebEx
Tesco Case Study - WebEx
 
Beyond the Vision: Realizing the Promise of Industry 4.0
Beyond the Vision: Realizing the Promise of Industry 4.0Beyond the Vision: Realizing the Promise of Industry 4.0
Beyond the Vision: Realizing the Promise of Industry 4.0
 
bluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed Servicebluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed Service
 
Optimus enhances the productivity in the projects by improving Requirements M...
Optimus enhances the productivity in the projects by improving Requirements M...Optimus enhances the productivity in the projects by improving Requirements M...
Optimus enhances the productivity in the projects by improving Requirements M...
 
ORSYP - About US
ORSYP - About USORSYP - About US
ORSYP - About US
 
Summary Experience & achievements
Summary Experience & achievementsSummary Experience & achievements
Summary Experience & achievements
 
Summary Experience & achievements
Summary Experience & achievementsSummary Experience & achievements
Summary Experience & achievements
 
Summary Experience & achievements
Summary Experience & achievementsSummary Experience & achievements
Summary Experience & achievements
 
Hybrid Organization
Hybrid OrganizationHybrid Organization
Hybrid Organization
 
Workplace-of-the-Future
Workplace-of-the-FutureWorkplace-of-the-Future
Workplace-of-the-Future
 

More from NTS UK - Part of Capita

ShoreTel UC Solution Brief | Voyager Networks
ShoreTel UC Solution Brief | Voyager NetworksShoreTel UC Solution Brief | Voyager Networks
ShoreTel UC Solution Brief | Voyager NetworksNTS UK - Part of Capita
 
Red Box Recorders Solutions Overview | Voyager Networks
Red Box Recorders Solutions Overview | Voyager NetworksRed Box Recorders Solutions Overview | Voyager Networks
Red Box Recorders Solutions Overview | Voyager NetworksNTS UK - Part of Capita
 
Red Box Recorders Corporate Overview | Voyager Networks
Red Box Recorders Corporate Overview | Voyager NetworksRed Box Recorders Corporate Overview | Voyager Networks
Red Box Recorders Corporate Overview | Voyager NetworksNTS UK - Part of Capita
 
Cisco Meraki Overview | Voyager Networks
Cisco Meraki Overview | Voyager NetworksCisco Meraki Overview | Voyager Networks
Cisco Meraki Overview | Voyager NetworksNTS UK - Part of Capita
 
Case Study - Charter Housing | Voyager Networks
Case Study - Charter Housing | Voyager NetworksCase Study - Charter Housing | Voyager Networks
Case Study - Charter Housing | Voyager NetworksNTS UK - Part of Capita
 

More from NTS UK - Part of Capita (8)

ShoreTel UC Solution Brief | Voyager Networks
ShoreTel UC Solution Brief | Voyager NetworksShoreTel UC Solution Brief | Voyager Networks
ShoreTel UC Solution Brief | Voyager Networks
 
Red Box Recorders Solutions Overview | Voyager Networks
Red Box Recorders Solutions Overview | Voyager NetworksRed Box Recorders Solutions Overview | Voyager Networks
Red Box Recorders Solutions Overview | Voyager Networks
 
Red Box Recorders Corporate Overview | Voyager Networks
Red Box Recorders Corporate Overview | Voyager NetworksRed Box Recorders Corporate Overview | Voyager Networks
Red Box Recorders Corporate Overview | Voyager Networks
 
Cisco Meraki Solution Brochure 2014
Cisco Meraki Solution Brochure 2014Cisco Meraki Solution Brochure 2014
Cisco Meraki Solution Brochure 2014
 
Cisco Meraki Overview | Voyager Networks
Cisco Meraki Overview | Voyager NetworksCisco Meraki Overview | Voyager Networks
Cisco Meraki Overview | Voyager Networks
 
The Connected Workforce
The Connected WorkforceThe Connected Workforce
The Connected Workforce
 
The Rise of Mobile in Business
The Rise of Mobile in BusinessThe Rise of Mobile in Business
The Rise of Mobile in Business
 
Case Study - Charter Housing | Voyager Networks
Case Study - Charter Housing | Voyager NetworksCase Study - Charter Housing | Voyager Networks
Case Study - Charter Housing | Voyager Networks
 

Recently uploaded

The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKELtd
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptxChapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptxesiyasmengesha
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
Amazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the companyAmazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the companyfashionfound007
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 

Recently uploaded (20)

The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
ISONIKE Ltd Accreditation for the Conformity Assessment and Certification of ...
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptxChapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
Chapter_Five_The_Rural_Development_Policies_and_Strategy_of_Ethiopia.pptx
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
Amazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the companyAmazon ppt.pptx Amazon about the company
Amazon ppt.pptx Amazon about the company
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 

Case Study - Royal Agricultural Society of England

  • 1. Following a review of it’s communications infrastructure The RoyalAgricultural Society of England (RASE) decided the time was right for UC and ShoreTel. After a successful demonstration, Voyager Networks was selected to design and replace their ageing telephone system in favour of a feature rich UC solution across its four locations. The new ShoreTel system has delivered significant cost savings to the organisation, improved its customer service and RASE has seen a huge improvement in terms of efficiently amongst its employees. The Royal Agricultural Society of England (RASE) plays a leading role in the development of British agriculture and a vibrant rural economy through the uptake of good science, the promotion of best practice and a co-ordinated, impartial approach to wide-rang- ing rural issues. Today their work includes support for business and social welfare in rural communities, education, and a wide portfolio of shows and events. Case Study: Royal Agricultural Society of England MARKET: NON-PROFIT SOLUTION: UNIFIED COMMS Voyager and ShoreTel have reduced the time necessary to deploy a new extension by 75%. It now takes only 10 minutes to install a new line for exhibitors. Its proven to be a highly reliable, scalable and above all cost efficient solution” Stewart Page, Assistant Director of ICT, RASE Royal Agricultural Society of England Gains a Cash Cow with ShoreTel “
  • 2. From fields of primroses to cottages of cream teas, the English Countryside continues to inspire poets and horticulturalists alike. It’s also an important resource for agriculture and related industries throughout England. Since 1840, the Rural Agricultural Society of England (RASE) has helped support farming and the rural industries by spreading information about the best in research, development and practice. Today this means bringing the best of British agriculture to the attention of members and the wider rural industries through shows, events, conferences and awards. “ Case Study: Royal Agricultural Society of England Solution Provided in partnership with The Challenge Upgrade an aging digital telephony system to a Unified Communications (UC) system in time for an office relocation. The new RASE exhibition venue required a flexible telephony system with modern communication features to help improve the society’s services. The Solution The 230-user ShoreTel deployment at RASE includes ShoreTel Voice Switches, and ShoreTel IP telephones. Applications and features include ShoreTel Call Manager, using workgroups, hunt groups and Microsoft Outlook Integration. ShoreTel Softphone & ShoreTel Office Anywhere, keeping mobile workers reachable, anytime, anywhere. The Benefits > For the first time RASE can measure call volume and set targets in line with business objectives. > ShoreTel’s ease of deployment and use resulted in timely and efficient implementation and employee training. > ShoreTel’s distributed architecture & single-image deployment enable RASE IT staff to centrally manage the system. > Switchboard operators can respond to many enquiries independently and without external support. > ShoreTel Call Manager improves customer service helping to ensure missed calls are easily monitored and returned. > The time to deploy a new extension has been reduced by 75 percent, and it now takes only 10 minutes to install a new line for exhibitors. Ensuring the right information is shared with those who need it, and events are efficiently managed depends on reliable and effective communications. However, the society’s old digital Philips telephony system was rapidly approaching its end of life, and required an increasing amount of technical expertise for routine tasks, such as moving around phone lines and adding users. Sometimes technical difficulties had to be resolved with outside help which proved time-consuming and costly. The Society also was planning to relocate, and needed a new systeminplacewhenmovingtothenewoffices. Migration to unified communications was viewed as a long-term communications strategy at RASE, & Stewart Page, Assistant Director of ICT, took the opportunity to familiarise himself with the UC market when attending a UC tradeshow in London. ShoreTel makes UC a reality for nonprofits When we first starting hearing about UC, we assumed it was beyond our budget and resource capabilities,” Mr Page explained. “After comparing different product demos, however, the ShoreTel solution proved to be more cost-effective and easy-to manage than we first believed, and certainly more so than their competitors.” The RASE IT team decided the time was right for UC with ShoreTel, and introduced Voyager Networks, as ShoreTel partner to design the solution to be deployed across four locations at RASE’s 250 acres Stoneleigh Park. Because of the rural location, RASE also needed analogue functionality for extensions to remote areas around the site. 8 MARKET: NON-PROFIT SOLUTION: CONTACT CENTRE
  • 3. “ “ “ “ The Voyager team designed the ShoreTel solution with all the components we needed and room to grow,” Mr Page said. “The project management team guided deployment very smoothly through to completion within the timeframe planned. We had to make the transition over one weekend and the switch to the new system worked excellently thanks to our team effort with ShoreTel and Voyager Networks.” Staff improves efficiency with ShoreTel’s ease of use All RASE users attended a two-day training session and Voyager Networks provided “flaw walkers” on-site during the first few days to ensure smooth migration and speedy troubleshooting. Our employees love the new system. Despite the varying levels of IT literacy, they have all embraced ShoreTel technology due to its ease of use,” Mr Page said. Usersareparticularlyimpressedfromthe integrationwithMicrosoftapplications.One majorbenefittoRASEusershasbeenthe collaborationtools,byintegratingtheShoreTel solutionwithMicrosoftOutlookstaffcannow managetheirvoicemail&contactsfromtheir inbox,allowingthemtolistentovoicemail messagesstraightfromOutlook. Anotherimportantfeatureofthisintegration nowallowsRASEemployeestocallcontacts rightfromtheirMicrosoftapplicationswhilst alsoshowingtheirpresencestatus.Thishasbe- comeparticularlyusefultothosestaffmanaging theincomingcallstotheorganisation.Staff handlingtheswitchboardcanmanagethose callsmoreefficientlybeingseeingthe availabilityofothermembersofstaff,making theentirecommunicationexperiencefar quicker,whilstsavingRASEtimeandmoney. Building teamwork RASE staff are also taking full advantage of features such as Workgroups, Office Anywhere and Huntgroups to improve efficiency and get more done. Workgroups helps them monitor and return missed calls, which is especially valuable in busy periods during exhibitions. Office Anywhere lets them assign their extensions to any phone for when they’re working remotely, and hunt- groups routes calls to multiple extensions to help ensure no calls are missed. ShoreTel also has reduced the time necessary to deploy a new extension by 75 percent,” Mr Page added. “It now takes only 10 minutes to install a new line for exhibitors, thereby improving the flexibility of RASE customer services. By eliminating the old system, we’ve taken back a whole equipment room, thus saving on space and cooling costs by having one less air conditioner.” In-house system management saves time and money Users of the ShoreTel system are spread out across Stoneleigh Park where immediate access to buildings is often restricted. Remote administrative management and troubleshooting through a Web browser help save time and reduce costs. Thanks to the system’s single image architecture and the ease of system management, switch- board operators can solve many issues independently without external support. The ease of management of the ShoreTel system has now allowed administration of the telephony and communications for the exhibitions far easier as well. Not only has the setting up of new extensions for events becomeeasytomanagebutthebillingreports forthoseexhibitorscanbegeneratedquickly and accurately at the end of each event, something that was very time consuming and difficult to operate previously. The return on investment of the ShoreTel deploymentwasrealisedwithinafewmonths of migration. The new system also allows RASE to improve management of the RASE salesteam’sperformance.Salesrepresentatives are given key performance indicators based on the number of calls they handle, and for the first time the organisation can measure call volume and set targets in line with business objectives. The ShoreTel solution represents an excellent platform for further development to meet the Society’s long term strategic plans. Together with Voyager Networks and ShoreTel, RASE is developing a customised CRM solution which will be integrated with the current system. RASE is also planning to deploy the ShoreTel solution at its on-site hotel, which is currently still using the old system. We’re very pleased with the performance of the ShoreTel UC solution,” Mr Page said. “It’s proven to be a highly reliable, scalable and above all cost efficient solution that has improved our customer service and employee efficiency. We’re confident that ShoreTel’s powerful combination of product excellence and highly responsive support through Voyager Networks will help us improve communications and member services” we assumed UC was beyond our budget and resource capabilities...the ShoreTel solution proved to be more cost-effective and easy to manage...” Stewart Page, Assistant Director of ICT, RASE Contact us www.voyager.net.uk or call us on 02476 417 417T Images from The Royal Show “ 9
  • 4. Network Infrastructure From consultancy and design through to implementation and management. Professional Services An addition to your IT department offering you flexible, highly professional Network specialists. Managed Network Services Complete management of your Communications. Network giving you the time to manage your business. Unified Communications Simplifying and integrating all forms of communications in view to reducing response times and increasing efficiencies. Security Securing your entire network at every level for piece of mind and protection to your critical network. Mobility Seamless integration across all your communication devices allowing real mobile working. Our strategic partners. The value to our customers is our expertise. We have invested heavily in our people so they become experts in the UK’s leading IT vendors products and services. Our established and trusted partnerships along with the highest vendor accreditations ensure our customers receive the highest levels of support and advice with the most advanced and innovative solutions. Voyager Networks helps organisations achieve growth, operational cost reduction and increased staff productivity through advanced communications technologies. The Unified Communications Experts. VOY|MAR‘10 Voyager Networks Limited Voyager House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ. 02476 417 417 02476 414 817 info@voyager.net.uk www.voyager.net.uk © Voyager Networks Limited. This document is the Intellectual Property of Voyager Networks Limited. Its contents should not be reproduced in whole or in part without the prior permission of Voyager. T F E W Voyager has implemented a variety of solutions, many of which are pioneering in their sector. For more information on these projects please contact us using the methods below. Talk to our team today on 02476 417 417 Or visit us online at www.voyager.net.uk