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great offers to make the most of every moment                                            November 2011 - Issue 002




                                                                     BlackBerry® from VIVA
                                                                              it’s thumb time
                                                                                                           p. 16




Page     2                                      Page   4                      Page   8
VIVA Broadband                                  VIVA Postpaid                 VIVA Add-ons
It’s the fastest, it’s the best, it’s here      5 great reasons to have one   Add one, add all, add-ons
VIVA                                                                                      fast
                                                                                         Bahin
                                                                                               est
                                                                                             rain
                                                                                                           VIVA Broadband
Broadband                                                                                                  Packages                                                                                                                                            fa
                                                                                                                                                                                                                                                            broa stest
                                                                                                                                                                                                                                                           in B dband
                                                                                                                                                                                                                                                                ahra
                                                                                                                                                                                                                                                                    in
                                                                                                           VIVA Postpaid Broadband Packages

     VIVA Broadband                                                                                        Choose any package that suits your needs. With four different packages, which you can use on the go or at home, everyone

     Devices                                                                                               can enjoy the fastest broadband in Bahrain.

                                                                                                             Package                                                                                    Monthly Fee                                            Usage
     Benefit from attractive deals on the latest and
                                                                                                             Broadband Unlimited                                                                       BD 30 / month                                        Unlimited*
     fastest devices. Please contact the customer
     care representatives at VIVA shops for more                                                             Broadband 20                                                                              BD 20 / month                                           20GB*
     details on the device price per package.
                                                                                                             Broadband 10                                                                              BD 10 / month                                            7GB*
    28Mbps Home Router                                                                                       Broadband 5                                                                                BD 5 / month                                            3GB*

    Features:                                                                                              *Usage Policy: Once you exceed your monthly data allowance, you will keep enjoying broadband for free, but the speeds will be throttled till end of the month. For VIVA
                                                                                                           Broadband Unlimited, after 60GB usage, you will continue to enjoy unlimited usage at a throttled speeds.
    • Supports speeds up to 28Mbps • Supports 4 LAN
    • Fastest home router in Bahrain • Ethernet ports and built in Wi-Fi

                                                                                                                                                                                                                                                               pa
                                                                                                           VIVA Prepaid Broadband Packages                                                                                                                    whay for
                                                                                                                                                                                                                                                                 t
                                                                                                                                                                                                                                                               useyou
                                          new




    42Mbps                   21Mbps USB                21Mbps Dongle                    7.2Mbps              • Only pay for what you use
                                                                                                                                                                                                   Denomination              BD 3         BD 5         BD 10        BD 15        BD 25
    Dongle                   Wi-Fi Router                                               Dongle               • Best value prepaid broadband in Bahrain at the
                                                                                                               fastest speeds                                                                      Threshold                1 GB          2 GB         5 GB         8 GB         15 GB
    Features:                Features:                 Features:                        Features:            • Can be used with any VIVA Broadband USB dongle
    • Supports speeds        • Supports speeds         • Supports speeds up to 21Mbps   • Supports speed                                                                                           Validity               30 days 30 days 30 days 60 days 60 days
                                                                                                               or home router
      up to 42Mbps             up to 21Mbps            • Available in 2 designs           up to 7.2Mbps      • Select your startup package
    • Dual carrier           • Pocket Wi-Fi            • Plug & Play                    • Fast, cost           - 1GB free data (valid for 30 days) plus simcard at BD5
    • Fastest in             • Can connect                                                effective and        - 1GB free data (valid for 30 days) plus simcard plus
      Bahrain                  up to 5 users                                              reliable               7.2Mbps USB dongle at BD15
    • Plug & Play            • Plug & Play
                             • Durable battery


2 | VIVA                                                                                                                                                                                                                                                                             VIVA | 3
VIVA                                                use   VIVA Postpaid Plans
                                                 it an
                                               way y       Package Details                                                                           Postpaid 10                          Postpaid 20
                                                     y
                                                wan ou
                                                           SIM Price                                                                                     FREE                                 FREE




Postpaid
                                                     t     Monthly Subscription Fee                                                                      BD 10                                BD 20
                                                           Free Monthly Credit                                                                           BD 10                                BD 20
                                                           Local Voice Minute Rate                                                                       20 fils                              10 fils
                                                           International Voice Minute Rate                                                                         please refer to viva.com.bh
                                                           Free Bundled Data                                                                            100 MB                               200 MB
                                                           Mobile Data Rate (pay as you go)*                                                         3 fils / 200KB                       3 fils / 200KB
                                                           Local SMS Rate                                                                                20 fils                              20 fils




top 5 reasons
                                                           International SMS Rate                                                                        25 fils                              25 fils
                                                           Video Call Minute Rate                                                                        40 fils                              40 fils

                                                                                                                                                50 fils (0 - 100KB)                     50 fils (0 - 100KB)
                                                           MMS Rates
                                                                                                                                              125 fils (100 - 400KB)                  125 fils (100 - 400KB)




to get postpaid
                                                          Notes:
                                                          • Any unused amount from your monthly subscription will not be carried forward to the following month.
                                                          • Unused amounts will not be reused in case of change or termination of packages.
                                                          * This rate applies upon consumption of the free bundled data.




                                                          GPRS prices while roaming
                                                          With VIVA you can enjoy accessing data while roaming with our partner networks.




    1                             2
                                                          Mentioned below are the GPRS rates, so you can keep a tab of your usage.

           Free monthly credit        One Flat Rate        Country               Operator            GPRS rate in BHD per 1 MB                  Country               Operator        GPRS rate in BHD per 1 MB

           spend it the way you       simple and low       Egypt                  Etisalat                          6.876                       Malaysia               Celcom                    5.723

           like                       flat rates           Egypt
                                                           Egypt
                                                                                  Mobinil
                                                                                 Vodafone
                                                                                                                    6.876
                                                                                                                    3.000
                                                                                                                                                Malaysia
                                                                                                                                                Malaysia
                                                                                                                                                                        DiGi
                                                                                                                                                                        Maxis
                                                                                                                                                                                                 5.493
                                                                                                                                                                                                 0.247
                                                           India                   Aircel                           4.895                       Malaysia              U-Mobile                   5.441
                                                           India                   Airtel                           4.895                       KSA                    Mobily                    7.104
                                                           India                   BSNL                             2.700                       KSA                     STC                      0.200




    3                             4
                                                           India                    Idea                            4.895                       KSA                     Zain                     7.104

           Add-ons that fit           Lowest Rates
                                                           India               Loop Mobile                          5.493                       UK                 Cable & Wireless              3.512
                                                           India                 Reliance                           6.591                       UK                        3                      1.402
           around your                save and stay        India                    TATA                            5.400                       UK                     Orange                    2.453

           needs                      connected            India                  Uninor                            5.042                       UK                       O2                      6.845
                                                           India                 Vodafone                           5.400                       UK                    T-Mobile                   2.059
                                                           Thailand                 AIS                             7.925                       UK                 Jersey Telecom                3.552
                                                           Thailand                 TAC                             7.925                       UK                    Vodafone                   7.009
                                                           Thailand             True Move                           7.138




    5      Exclusive Deals
           on the latest
           handsets

4 | VIVA                                                                                                                                                                                                       VIVA | 5
VIVA                                                                                                talk
                                                                                                  mor
                                                                                                  sav e,
                                                                                                 mor e

Prepaid
                                                                                                     e
                                                                                                                      VIVA Prepaid Tariff


                                                                                                                        SIM Card                                                     BD 2

                                                                                                                        Initial Credit                                               BD 1

                                                                                                                        Local Voice Calls                                       33 fils / min

                                                                                                                        SMS Local                                               25 fils / sms

                                                                                                                        SMS International                                       30 fils / sms

                                                                                                                        International Calls                          please refer to viva.com.bh




                                                                                                                      Recharge Cards

                                                                                                                       Recharge Card                               BD 0.5             BD 1               BD 3              BD 5        BD 10          BD 15        BD 25

                                                                                                                       Recharge Value (BD)                           0.5                 1                 3                 5          11.5              17.5       31

                                                                                                                       Validity (Days)                                1                  5                25                40           90               180       365


With extra talk-time, flat rates, better recharge                                                                     Cumulative Validity - With VIVA Prepaid, you can enjoy 2 years validity when you recharge for BD 25 twice.




options and superior service, you get the best
value for money. Get started for only BD 2 and                                                                        Recharge other VIVA Prepaid numbers                                                      VIVA Credit Transfer
immediately receive BD 1 of talk-time.
                                                                                                                         VIVA Postpaid and VIVA Prepaid subscribers can                                           With VIVA Credit Transfer, any VIVA Prepaid
                                                                                                                         also recharge other VIVA Prepaid numbers using the                                       customer can transfer credit to another

     what’s new                                                                                                          following methods:                                                                       VIVA Prepaid line.


                                                                                                                         • SMS: Send VT <OtherNumber> <VoucherPIN>                                                To transfer credit from your line to another VIVA line,
     prepaid data add-ons                                                                                                   to 100.                                                                               you can use one of the following methods:

     starting from only 500 fils                                                                                            Example: VT 33xxxxxx 12345678901234                                                   • Enter a USSD command:

                                                                                                                         • VIVA Self Care portal                                                                     *121*amount* receiver_number#
     Select “prepaid data” add-on and access high-speeds Internet on the move, on your smartphone or tablet. Choose
     from 3 convenient packages starting from just 500 fils / week.                                                      • Calling 100 and following the instructions                                             • Send a SMS to 121 with the following content:
                                                                                                                                                                                                                     T <amount> <receiver_number>
     To activate, SMS your selected package to 88825 (e.g. 0.5 to 88825)
                                                                                                                                                                                                                  • Access SIM ToolKit menu and follow the
     For more information, please refer to page 8                                                                                                                                                                    instructions for “credit transfer”



6 | VIVA                                                                                                                                                                                                                                                               VIVA | 7
VIVA                                                                                                                                                       Calling International

Add-ons
                                                                                                                                                              ‘‘favourite country’’
                                                                                                                                                                                                                                                                                                             per month/
                                                                                                                                                                                                                                                                                                              country




                                                         BD                                                                                     500
    ‘‘unlimited data’’                                   m 5/
                                                           onth     ‘‘prepaid data’’                                                            weefils/
                                                                                                                                                    k
    Add “unlimited data” to your VIVA Postpaid and access           Access high-speed Internet on the move, on your                                             Favourite Country                By SMS                           By Dialling
    high-speeds Internet on the move, any time, anywhere.           smartphone or tablet. Choose from 3 convenient                                                                                                                                                    ‘‘favourite country’’ gives you great savings
                                                                                                                                                                To activate India                SMS ON91 to 88824                dial *88824*91# send
                                                                    packages starting from just 500 fils.                                                                                                                                                             if you frequently make international calls. You
                                                                                                                                                                To activate Bangladesh           SMS ON880 to 88824               dial *88824*880# send
    To activate “unlimited data” add-on:                                                                                                                                                                                                                              can save up to 90% on calls to the country
                                                                                                                                                                To activate Philippines          SMS ON63 to 88824                dial *88824*63# send
      • By SMS: Send 10 to 88825                                     Packages             Weekly            Data Included         Validity                                                                                                                            of your choice for just 500 fils per month.
      • By Dialling: Dial *88825*10# and press Send                                     Subscription                                                            To activate Pakistan             SMS ON92 to 88824                dial *88824*92# send
                                                                                                                                                                To activate KSA (STC)            SMS ON966 to 88824               dial *88824*966# send
                                                                     0.5                    BD 0.5              100 MB             7 days                                                                                                                             The list of countries currently includes India,
    Subscription fee:                                                                                                                                           To activate Lebanon              SMS ON961 to 88824               dial *88824*961# send
                                                                     1                       BD 1               300 MB             7 days                                                                                                                             Pakistan, Bangladesh, Philippines and KSA.
     VIVA Postpaid: BD 5 per month until                                                                                                                        To activate Egypt                SMS ON20 to 88824                dial *88824*20# send
                                                                     2                       BD 2               750 MB             7 days                                                                                                                             You can add one or more countries to your list.
     30th November 2011 as a special promotion.                                                                                                                 To activate UK                   SMS ON44 to 88824                dial *88824*44# send
                                                                    If the data included is consumed before the end of the week, ‘pay as you use’               To activate US &                                                                                      To activate the ‘‘favourite country’’ add-on:
                                                                    rate applies. (2 fils per 100 KB)                                                                                            SMS ON1 to 88824                 dial *88824*1# send
                                                                                                                                                                Canada

                                                                    To activate, SMS your selected package to 88825
                                                                    (e.g. 0.5 to 88825)

                                                                                                                                                           Favourite Country Calling Rate
                                                                                                                                                BD
                                                                                                                                                m 3/
    ‘‘3 for free’’                                                                                                                                  onth    Favourite Country                                           Rate / Minute                  Favourite Country                                    Rate / Minute
                                                                                                                                                            India                                                          16 fils                     KSA (Zain & Mobily)                                     96 fils
    If you have a specific set of friends or family members who you call every day, then                                                                    Bangladesh                                                     20 fils                     Lebanon                                                 65 fils
    the ‘‘3 for free’’ add-on will fit your lifestyle perfectly. The ‘‘3 for free’’ add-on                                                                  Philippines                                                    56 fils                     Egypt                                                   41 fils
    allows you to enjoy free calls to 3 VIVA numbers of your choice, all day, every day.                                                                    Pakistan                                                       29 fils                     UK                                                      65 fils
                                                                                                                                                                                                                     As per your package’s             US & Canada                                             30 fils
    To activate ‘‘3 for free’’ add-on:                                                                                                                      KSA (STC mobile & fixed telephony)
                                                                                                                                                                                                                       local minute rate.
      • SMS ON to 88823                                                                                                                                    For VIVA Postpaid customers, monthly charges will be added to your monthly bill.
      • Dial *88823# send                                                                                                                                  For VIVA Prepaid customers, the charge will be deducted automatically from your balance every 30 days, starting from the day of subscription.


    Subscription fee:
     VIVA Postpaid: BD 3 per month                                                                                                                         Discounted International Calling Rates
     VIVA Prepaid: 750 fils per week (deducted automatically every week)
                                                                                                                                                                                            VIVA Postpaid                VIVA Prepaid                                                  VIVA Postpaid         VIVA Prepaid
                                                                                                                                                            Country                            fils/min                     fils/min                   Country                            fils/min              fils/min

                                                                                                                                               BD                                         Peak        Off-Peak         Peak       Off-Peak                                           Peak        Off-Peak   Peak   Off-Peak
   ‘‘unlimited SMS’’                                                                                                                           m 2/ onth    Bangladesh                     280            280            32            32              Philippines                    280            280     67       67
   The ‘‘unlimited SMS’’ add-on is a great choice for those who prefer sending                                                                              Egypt                          240            190            70            70              Qatar                          180            140    111      111
   SMS than calling. It gives you the benefit of sending unlimited SMS to any VIVA                                                                          India                          230            230            25            25              Saudi Arabia                   180            140    100      100
   number, at any time.                                                                                                                                     Iran                           220            220            59            59              Sri Lanka                      340            340     71       71

   To activate ‘‘unlimited SMS’’ add-on:                                                                                                                    Jordan                         240            190            71            71              Syria                          240            190     90       90
     • SMS ON to 88821                                                                                                                                      Kuwait                         180            140            56            56              Thailand                       270            220     50       50
     • Dial *88821# send                                                                                                                                    Lebanon                        240            190            90            90              UAE                            180            140    100      100
                                                                                                                                                            Morocco                        240            190           120           120              United Kingdom                 220            160     90       90
   Subscription fee:
    VIVA Postpaid: BD 2 per month                                                                                                                           Oman                           180            140           100           100              USA/Canada                     220            160     38       38
    VIVA Prepaid: 500 fils per week (deducted automatically every week)                                                                                     Pakistan                       230            230            66            66              Yemen                          240            190     77       77
8 | VIVA                                                                                                                                                                                                                                                                                                              VIVA | 9
VIVA                                                                                                    Messaging Services

                                                                                                        Service
                                                                                                        News
                                                                                                                                                      How to subscribe (via SMS)                       Charges




Value-Added
                                                                                                                                                      Arabic - Send 1 to 88078
                                                                                                        BBC Breaking News                                                                              250 fils/week
                                                                                                                                                      English - Send 2 to 88078
                                                                                                                                                      Arabic - Send 1 to 88164
                                                                                                        Al Jazeera News                                                                                250 fils/week
                                                                                                                                                      English - Send 2 to 88164
                                                                                                                                                      Arabic - Send 1 to 88165
                                                                                                        Al Jazeera Sports                                                                              250 fils/week




Services
                                                                                                                                                      English - Send 2 to 88165
                                                                                                                                                      Arabic Local News - Send 1 to 88055              20 fils/SMS received

                                                                                                                                                      English Local News - Send 2 to 88055             20 fils/SMS received

                                                                                                                                                      Arabic Business News - Send 3 to 88055           20 fils/SMS received

                                                                                                                                                      Arabic Sport News - Send 4 to 88055              20 fils/SMS received
                                                                                                        Zajil Services
VIVA Value Added Services empower you with useful, state-of-the-art services to help you get more out                                                 Arabic Parliament News - Send 5 to 88055         20 fils/SMS received

of life, by helping you get more out of your phone.                                                                                                   Arabic Event News - Send 6 to 88055              20 fils/SMS received

                                                                                                                                                      Arabic Islamic News - Send 7 to 88055            20 fils/SMS received
VIVA TV                                                                                                                                               Arabic Wfyat News - Send 8 to 88055              20 fils/SMS received

Enjoy entertainment on the go with 20 live channels across various categories
such as sports, movies, fashion, news and entertainment on your mobile for just                         Sports
BD 1 per week
                                                                                                                                                      SMS alerts - Send ON to 88851
                                                                                                        Sada Al-Malaeb (MBC) football news                                                             250 fils/week
                                                                                                                                                      MMS alerts - Send ON to 88852
To activate: Send ON to 184 to receive activation link
                                                                                                        Formula 1                                     Send FORMULA 1 to 88801                          20 fils/SMS received

Cost: BD 1 per week                                                                                                                                   Manchester United: Send MU to 88088

                                                                                                                                                      Arsenal: Send AR to 88178
Ring Back Tone                                                                                          EPL Team News
                                                                                                                                                      Chelsea: Send CH to 88178
                                                                                                                                                                                                       500 fils/week

Put some bling to your ring! Set dynamic Arabic, English, Bengali,                                                                                    Liverpool: Send LP to 88178
Bollywood and International music, rather than the typical ‘ring-ring’ sound.

To activate: Call 122 for free to set your RBT                                                          Entertainment & Poetry
                                                                                                        Malayalam Jokes                               SMS 5 to 88176                                   350 fils/week
Cost: Monthly - 500 fils per tone
                                                                                                                                                      SMS alerts - Send ON to 88847
                                                                                                        Celebrity news                                                                                 250 fils/week
                                                                                                                                                      MMS alerts - Send ON to 88850
Shabik
                                                                                                        Celerity Men al Qalb (MBC)                    Send ON to 88831                                 250 fils/week
Enhance your virtual world and socialize your network! Stay in contact through
Facebook, chatting accounts, emails, private messages, pokes and more, as well
as accessing all the latest information through news and sharing your views of                          Women & Family
the world via stories and pictures.
                                                                                                        Parents and Children                          Send 2 to 88168                                  250 fils/week

To activate: Send a message with keyword ON to 149                                                      Saha Wa Rashaqa, Health & Fitness (MBC)       Send ON to 88853                                 250 fils/week

                                                                                                        Altofah Al Aakhdar, Green Apple (MBC)         Send ON to 88841                                 350 fils/week
Cost: Only 500 fils/10 days
                                                                                                                                                      SMS alerts - Sayidaty Health - Send 1 to 88225   250 fils/week

Missed Call Notification (Plus)                                                                                                                       SMS alerts - Sayidaty Beauty - Send 2 to 88225   250 fils/week

                                                                                                        Sayedati                                      SMS alerts - Sayidaty News - Send 6 to 88225     250 fils/week
Miss nothing by accessing information on missed calls while your mobile is
switched off or outside of the coverage area. Missed Call Notification Plus                                                                           SMS alerts - Sayidaty Home - Send 7 to 88225     250 fils/week
ensures you are notified even if you are busy or you have your calls diverted.                                                                        MMS alerts - Sayidaty MMS - Send 9 to 88225      350 fils/week

To activate: Call *180#                                                                                 Today’s Dish                                  Send ON to 88849                                 250 fils/week


Cost: 800 fils per month

Visit viva.com.bh for information about these services.
                                                                                                        To activate: Visit wap.viva.com.bh from your VIVA mobile (using WAP browser or WAP APN).



10 | VIVA                                                                                                                                                                                                                     VIVA | 11
Paying your bill                                                                                                                     Switch over to VIVA
    Your e-Bill
                                                                                                                                     in 3 easy steps
                                                                                                                                     Mobile Number Portability
    At VIVA, we believe life should be simple. That’s why we’ve introduced
    the electronic bill, so you can check your VIVA bill anywhere you like,
    whenever you like, online. View your bill as soon as it’s available, and
E-bill
    access previous bills with ease. You can even pay your bill online
    with a debit or credit card.
                                                                                                                                     Everyone’s welcome to the best network in Bahrain. Now you
                                                                                                                                     can keep your existing number and switch to VIVA.
                                                                                                                                                                                                                        2. Bills & credit:
                                                                                                                                                                                                                           • Postpaid: If your current subscription is postpaid, then
                                                                                                                                                                                                                             you must not owe any overdue amount to your current
    Start taking advantage of e-billing now. Starting January 1st, 2012,                                                             Whether your current number is prepaid or postpaid, you are                             operator. (If you still haven’t paid the latest bill and it’s not
    we will no longer be sending paper bills in the mail and the transition                                                          free to choose a prepaid or postpaid service with VIVA.                                 yet due, then you can still port). After you port your number
    to e-billing will be complete. Customers who still require detailed                                                                                                                                                      to VIVA, you may still have one or two bills from your
    paper bills will be able to obtain them at our retail outlets for a nominal                                                      Once your number is ported, you can avail of the attractive                             previous operator. You must pay these bills in time to avoid
    charge .Taking care of your bill never looked so easy. Go paperless.                                                             offers on the latest handsets from VIVA.                                                termination of your account with VIVA.

                                                                                                                                                                                                                           • Prepaid: If your current subscription is prepaid, please note
                                                                                                                                     Switching to VIVA is easy:                                                              that any balance left on your current subscription will be lost,
                                                                                                                                                                                                                             therefore we encourage you to use your credit before porting.

                                                                                                                                                     Visit us

    pay early,
                                                                                                                                                                                                                        3. Mobile Phones: Please bear in mind that your current mobile
                                                                                  Settle your bill at the VIVA Self Care portal on   Bring your current SIM card and your ID or passport to any                            phone may be locked to only work with SIM cards from your
                                                                                  viva.com.bh before the 28th of each month, and     VIVA store.                                                                           current provider. In that case, you may need to either unlock


    get discounted 5%                                                             enjoy a discount of 5% on the billed amount.                                                                                             your phone, or get a new phone.

                                                                                  To enjoy this reward please settle your bill via                   ID
                                                                                  the VIVA Self Care portal on viva.com.bh.                                                                                             Port-in fees:

                                                                                  For more information please call 124.              The ID document should be the one you used to register with your                   One small fee for a range of benefits.
                                                                                                                                     current operator.
                                                                                                                                                                                                                        1. Port-in fees:
                                                                                                                                                                                                                           • Postpaid: The fee is BD 4, to be paid with the first bill.
                                                                                                                                                     Activation                                                            • Prepaid: The fee is BD 4 for porting and BD 2 for the SIM
                                                                                                                                                                                                                             card. If you wish to port in as a prepaid customer, BD (4+2)
                                                                                                                                                                                                                             needs to be paid at the VIVA store.
                                                                                                                                     • It could take up to 3 days to port your number as your request
                                                                                                                                       will be sent to the current operator
                                                                                                                                       for validation.                                                                  2. Your current provider is not allowed to charge you anything for
                                                                                                                                                                                                                           the service of porting out your number.
                                                                                                                                     • Accordingly, your new VIVA SIM card will be activated within 3
                                                                                                                                       working days from the time of application. In some cases it may                  3. You can still port your number, even if you are bound by a
                                                                                                                                       become active in just a few hours.                                                  contract with your current service provider. However, if your
                                                                                                                                     • If your request is rejected, we will contact you to solve the                       contract stipulates any fees for early contract termination or any
                                                                                                                                       issues, so that we can make a new attempt to port your                              other issues, then you will have to pay these fees after you have
how to pay your bill                                                                                                                   number to VIVA.                                                                     ported your number to us.

You can now pay your invoice through various channels at your convenience.
                                                                                                                                     Important notes:                                                                   General Porting Rules:

                                                                                                                                     1. Your number: Your number must be registered in your name                        1. Prepaid subscribers porting out cannot carry over any credit
                                                                                                                                        and the ID document presented must match the records of your                       balance to another network.
                                                                                                                                        current provider (CPR, passport number).                                        2. A ported number cannot be transferred to another customer
                                                                                                                                                                                                                           account under the new network operator.
 go to viva.com.bh                     call us on 124                 visit any of our outlets                   pay at any                                                                                             3. Once a ported number is terminated, the number goes back to
                                                                                                                                                                                                                           the operator that owns the number range.
                                                                                                         VIVA self-service machine

                                                                                                                                     For more information, please visit TRA’s Number Portability website: www.ilovemynumber.bh
We accept:

12 | VIVA                                                                                                                                                                                                                                                                              VIVA | 13
Manchester   get closer to Manchester United


United
             Subscribe and win a trip to Old Trafford. True fans will never miss a moment with the Manchester United SMS Service.

             • Subscribe and get live text commentary, instant          • Automatically enter a raffle to win one of 40
               scores, reminders, match updates and all the news          all-expenses paid trips for two to see your heroes play
               direct to your mobile.                                     live at Old Trafford.

             To subscribe SMS MU to 88088. Costs only 500 fils/week.




                Proud Sponsors of Manchester United
                VIVA, Bahrain’s leading integrated telecom operator and Manchester United, the most successful Premier League
                Club have signed a sponsorship agreement uniting the two brands in marketing campaigns and promotional
                activities in Bahrain.

                VIVA is also committed towards supporting local talents in Bahrain by tapping into Manchester United’s wealth of
                experience and bringing the fans closer to Old Trafford.




14 | VIVA                                                                                                                       VIVA | 15
BlackBerry® Bold™ 9900
                                                                                               Enjoy a powerful experience with the BlackBerry® Bold™ 9900 from
                                                                                               VIVA, the slimmest BlackBerry® ever with superior browsing.

                                                                                               Device features:
                                                                                               • Elegant, light and flexible
                                                                                               • Touchscreen and qwerty keyboard

                                                                                                                                             BD 99
                                                                                               • BlackBerry® OS7

                                                                                               Monthly Unlimited      Free
                                                                                               BlackBerry® Service

                                                                                               Monthly Instalment     BD 20

                                                                                               Upfront Payment        BD 99




VIVA
                                                                       BlackBerry® TorchTM 9810


                                                                                      BD


BlackBerry
                                                                                         235
           ®
                                                                                                      BlackBerry® TorchTM 9860


                                                                                                                         BD
  VIVA gives you the most out of your BlackBerry®. Prepare your                                                             199
  thumbs to get used to VIVA BlackBerry® and enjoy a wide range
  of services when you select the package that best suits your need.
                                                                                                                                       BlackBerry® BoldTM 9780
  VIVA BlackBerry Unlimited
                    ®



  Experience true BlackBerry® with access to unlimited BlackBerry®
  services.                                                                                                                                                BD
                                                                                                                                                              185
    Plan                     Fee               Dial
    VIVA Postpaid            BD 8/month        *105*8#
    VIVA Prepaid             BD 2.5/week       *105*25#


  VIVA Social for BlackBerry®

  Get access to BBM, BB Mail, App World, Social Networks
  (Facebook, Twitter, etc) and browsing.
    Plan                     Fee               Dial
    VIVA Postpaid            BD 3/month        *105*5#
    VIVA Prepaid             BD 1/week         *105*2#


  VIVA App-Store for BlackBerry®

  Enjoy the VIVA App-Store for BlackBerry®, which gives you access
  to lots of applications, themes, games and much more.

  To download VIVA App-Store for BlackBerry® send an
  SMS to 88228.


16 | VIVA                                                                                                                                                           VIVA | 17
VIVA
Handsets                                                                                                                                           HTC Wildfire S
                                                                                                                                                   Express yourself
                                                                                                                                                   Features:
                                                                                                                                                   • 3.2-inch touch screen
                                                                                                                                                   • With 320 x 480 resolution
                                                                                                                                                   • Snap, tag and share
                                                                                                                                                                                                                  BD 206




                                                                                                                                                   • 5 MP camera with auto focus & LED flash
Choose from an exciting range of handsets to match your style and need,
Including devices available exclusively for VIVA customers.




                        iPhone 4® from VIVA                                                                                       FREE
                        with free data & free credit
                        Special iPhone Postpaid packages, designed to suit your needs.
                         • Free data & free credit • Full warranty
                        Package features:*
                                                                   • VIVA managed iPhone service centre                                            HTC ChaCha                                                     BD 134
                                                                                                                                                   One touch to Facebook
                          Package Details                               iPhone 20                   iPhone 30
                          SIM Price                                          free                          free                                    Features:
                          Monthly Subscription Fee                         BD 20                         BD 30
                                                                                                                                                   • Full qwerty keyboard
                          Free monthly credit                               BD 5                         BD 10
                          Local voice minute rate                          20 fils                       20 fils                                   • 2.6-inch touch screen
                          International voice minute rate                      please refer to viva.com.bh                                         • Dedicated Facebook share button
                          Free bundled data                                 2 GB                       Unlimited
                                                                                                                                                   • 5 MP camera with auto focus & LED flash
                          Local SMS rate                                   20 fils                       20 fils
                          International SMS rate                           25 fils                       25 fils
                          Video call minute rate                           40 fils                       40 fils
                          MMS rates                                50 fils (0 - 100KB)            50 fils (0 - 100KB)
                                                                  125 fils (100 - 400KB)        125 fils (100 - 400KB)
                        Initial payment
                                                                       iPhone 20                    iPhone 30
                         iPhone 4 - 16 GB                                BD 49                         Free
                         iPhone 4 - 32 GB                                BD 99                        BD 49
                        * Terms and conditions apply




                        Samsung Galaxy S II                                                                                        BD 99           HTC Sensation XE
                        get it for BD 99                                                                                                           A multimedia superphone in the palm of your hand               BD 268
                        The Samsung Galaxy S II gives you next generation technology now. All for just BD 99.                                      Features:
                        Package features*:                                                                                                         • Widescreen qHD display
                        • 2GB free monthly data                                                                                                    • 1080p HD video recording
                        Available on monthly installments of BD 15 only.                                                                           • DLNA for wirelessly streaming media to your TV or computer
                        Samsung Galaxy S II features:
                                                                                                                                                   • 1.2Ghz dual core
                        • Android OS, v2.3 (Gingerbread)                                                                                           • SRS virtual surround sound for wired headphone
                        • Dual Core processor
                        • 8MP auto focus camera
                        • Access to Marketplace
                                                                                                               Subscribe today.
                                                                                                               Offer valid while stocks
                             Upfront Payment           Monthly Instalment       Free Monthly Data              last.
                                      BD 99                  BD 15                       2 GB                  *Available on a 12-month contract


18 | VIVA                                                                                                                                                                                                           VIVA | 19
VIVA Stores, only a moment away
  Outlets                                Locations                                Timings

  Al Jazeera Supermarket                    Zinj                         9am to 9pm, Every day

  Al Murjan Complex                        Juffair                       9am to 9pm, Every day

  Bahrain City Centre                   Seef District                   10am to 10pm, Every day

  Bahrain Mall                            Sanabis                       10am to 10pm, Every day

  GOSI Mall                            Exhibition Road                    8am to 8pm, Sat - Thu

  Isa Town Mall                           Isa Town                        8am to 8pm, Sat - Thu

  Jawad Dome Mall                         Budaiya                        9am to 9pm, Every day

  Lulu Mall                              East Riffa                      9am to 9pm, Every day

  Oasis Centre                           Muharraq                       10am to 10pm, Every day

  Ramli Mall                                Aali                        10am to 10pm, Every day

  Seef Mall                             Seef District                   10am to 10pm, Every day

  The Centre Mall                          Sanad                         9am to 9pm, Every day

  University of Bahrain                    Sakhir                        8am to 4pm, Sun - Thu




You can also:
            email us at                              speak to our Customer                  visit our website
            customercare@viva.com.bh                 Care representative on 124             viva.com.bh




20 | VIVA

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What's on VIVA - Nov 2011 Issue #2

  • 1. great offers to make the most of every moment November 2011 - Issue 002 BlackBerry® from VIVA it’s thumb time p. 16 Page 2 Page 4 Page 8 VIVA Broadband VIVA Postpaid VIVA Add-ons It’s the fastest, it’s the best, it’s here 5 great reasons to have one Add one, add all, add-ons
  • 2. VIVA fast Bahin est rain VIVA Broadband Broadband Packages fa broa stest in B dband ahra in VIVA Postpaid Broadband Packages VIVA Broadband Choose any package that suits your needs. With four different packages, which you can use on the go or at home, everyone Devices can enjoy the fastest broadband in Bahrain. Package Monthly Fee Usage Benefit from attractive deals on the latest and Broadband Unlimited BD 30 / month Unlimited* fastest devices. Please contact the customer care representatives at VIVA shops for more Broadband 20 BD 20 / month 20GB* details on the device price per package. Broadband 10 BD 10 / month 7GB* 28Mbps Home Router Broadband 5 BD 5 / month 3GB* Features: *Usage Policy: Once you exceed your monthly data allowance, you will keep enjoying broadband for free, but the speeds will be throttled till end of the month. For VIVA Broadband Unlimited, after 60GB usage, you will continue to enjoy unlimited usage at a throttled speeds. • Supports speeds up to 28Mbps • Supports 4 LAN • Fastest home router in Bahrain • Ethernet ports and built in Wi-Fi pa VIVA Prepaid Broadband Packages whay for t useyou new 42Mbps 21Mbps USB 21Mbps Dongle 7.2Mbps • Only pay for what you use Denomination BD 3 BD 5 BD 10 BD 15 BD 25 Dongle Wi-Fi Router Dongle • Best value prepaid broadband in Bahrain at the fastest speeds Threshold 1 GB 2 GB 5 GB 8 GB 15 GB Features: Features: Features: Features: • Can be used with any VIVA Broadband USB dongle • Supports speeds • Supports speeds • Supports speeds up to 21Mbps • Supports speed Validity 30 days 30 days 30 days 60 days 60 days or home router up to 42Mbps up to 21Mbps • Available in 2 designs up to 7.2Mbps • Select your startup package • Dual carrier • Pocket Wi-Fi • Plug & Play • Fast, cost - 1GB free data (valid for 30 days) plus simcard at BD5 • Fastest in • Can connect effective and - 1GB free data (valid for 30 days) plus simcard plus Bahrain up to 5 users reliable 7.2Mbps USB dongle at BD15 • Plug & Play • Plug & Play • Durable battery 2 | VIVA VIVA | 3
  • 3. VIVA use VIVA Postpaid Plans it an way y Package Details Postpaid 10 Postpaid 20 y wan ou SIM Price FREE FREE Postpaid t Monthly Subscription Fee BD 10 BD 20 Free Monthly Credit BD 10 BD 20 Local Voice Minute Rate 20 fils 10 fils International Voice Minute Rate please refer to viva.com.bh Free Bundled Data 100 MB 200 MB Mobile Data Rate (pay as you go)* 3 fils / 200KB 3 fils / 200KB Local SMS Rate 20 fils 20 fils top 5 reasons International SMS Rate 25 fils 25 fils Video Call Minute Rate 40 fils 40 fils 50 fils (0 - 100KB) 50 fils (0 - 100KB) MMS Rates 125 fils (100 - 400KB) 125 fils (100 - 400KB) to get postpaid Notes: • Any unused amount from your monthly subscription will not be carried forward to the following month. • Unused amounts will not be reused in case of change or termination of packages. * This rate applies upon consumption of the free bundled data. GPRS prices while roaming With VIVA you can enjoy accessing data while roaming with our partner networks. 1 2 Mentioned below are the GPRS rates, so you can keep a tab of your usage. Free monthly credit One Flat Rate Country Operator GPRS rate in BHD per 1 MB Country Operator GPRS rate in BHD per 1 MB spend it the way you simple and low Egypt Etisalat 6.876 Malaysia Celcom 5.723 like flat rates Egypt Egypt Mobinil Vodafone 6.876 3.000 Malaysia Malaysia DiGi Maxis 5.493 0.247 India Aircel 4.895 Malaysia U-Mobile 5.441 India Airtel 4.895 KSA Mobily 7.104 India BSNL 2.700 KSA STC 0.200 3 4 India Idea 4.895 KSA Zain 7.104 Add-ons that fit Lowest Rates India Loop Mobile 5.493 UK Cable & Wireless 3.512 India Reliance 6.591 UK 3 1.402 around your save and stay India TATA 5.400 UK Orange 2.453 needs connected India Uninor 5.042 UK O2 6.845 India Vodafone 5.400 UK T-Mobile 2.059 Thailand AIS 7.925 UK Jersey Telecom 3.552 Thailand TAC 7.925 UK Vodafone 7.009 Thailand True Move 7.138 5 Exclusive Deals on the latest handsets 4 | VIVA VIVA | 5
  • 4. VIVA talk mor sav e, mor e Prepaid e VIVA Prepaid Tariff SIM Card BD 2 Initial Credit BD 1 Local Voice Calls 33 fils / min SMS Local 25 fils / sms SMS International 30 fils / sms International Calls please refer to viva.com.bh Recharge Cards Recharge Card BD 0.5 BD 1 BD 3 BD 5 BD 10 BD 15 BD 25 Recharge Value (BD) 0.5 1 3 5 11.5 17.5 31 Validity (Days) 1 5 25 40 90 180 365 With extra talk-time, flat rates, better recharge Cumulative Validity - With VIVA Prepaid, you can enjoy 2 years validity when you recharge for BD 25 twice. options and superior service, you get the best value for money. Get started for only BD 2 and Recharge other VIVA Prepaid numbers VIVA Credit Transfer immediately receive BD 1 of talk-time. VIVA Postpaid and VIVA Prepaid subscribers can With VIVA Credit Transfer, any VIVA Prepaid also recharge other VIVA Prepaid numbers using the customer can transfer credit to another what’s new following methods: VIVA Prepaid line. • SMS: Send VT <OtherNumber> <VoucherPIN> To transfer credit from your line to another VIVA line, prepaid data add-ons to 100. you can use one of the following methods: starting from only 500 fils Example: VT 33xxxxxx 12345678901234 • Enter a USSD command: • VIVA Self Care portal *121*amount* receiver_number# Select “prepaid data” add-on and access high-speeds Internet on the move, on your smartphone or tablet. Choose from 3 convenient packages starting from just 500 fils / week. • Calling 100 and following the instructions • Send a SMS to 121 with the following content: T <amount> <receiver_number> To activate, SMS your selected package to 88825 (e.g. 0.5 to 88825) • Access SIM ToolKit menu and follow the For more information, please refer to page 8 instructions for “credit transfer” 6 | VIVA VIVA | 7
  • 5. VIVA Calling International Add-ons ‘‘favourite country’’ per month/ country BD 500 ‘‘unlimited data’’ m 5/ onth ‘‘prepaid data’’ weefils/ k Add “unlimited data” to your VIVA Postpaid and access Access high-speed Internet on the move, on your Favourite Country By SMS By Dialling high-speeds Internet on the move, any time, anywhere. smartphone or tablet. Choose from 3 convenient ‘‘favourite country’’ gives you great savings To activate India SMS ON91 to 88824 dial *88824*91# send packages starting from just 500 fils. if you frequently make international calls. You To activate Bangladesh SMS ON880 to 88824 dial *88824*880# send To activate “unlimited data” add-on: can save up to 90% on calls to the country To activate Philippines SMS ON63 to 88824 dial *88824*63# send • By SMS: Send 10 to 88825 Packages Weekly Data Included Validity of your choice for just 500 fils per month. • By Dialling: Dial *88825*10# and press Send Subscription To activate Pakistan SMS ON92 to 88824 dial *88824*92# send To activate KSA (STC) SMS ON966 to 88824 dial *88824*966# send 0.5 BD 0.5 100 MB 7 days The list of countries currently includes India, Subscription fee: To activate Lebanon SMS ON961 to 88824 dial *88824*961# send 1 BD 1 300 MB 7 days Pakistan, Bangladesh, Philippines and KSA. VIVA Postpaid: BD 5 per month until To activate Egypt SMS ON20 to 88824 dial *88824*20# send 2 BD 2 750 MB 7 days You can add one or more countries to your list. 30th November 2011 as a special promotion. To activate UK SMS ON44 to 88824 dial *88824*44# send If the data included is consumed before the end of the week, ‘pay as you use’ To activate US & To activate the ‘‘favourite country’’ add-on: rate applies. (2 fils per 100 KB) SMS ON1 to 88824 dial *88824*1# send Canada To activate, SMS your selected package to 88825 (e.g. 0.5 to 88825) Favourite Country Calling Rate BD m 3/ ‘‘3 for free’’ onth Favourite Country Rate / Minute Favourite Country Rate / Minute India 16 fils KSA (Zain & Mobily) 96 fils If you have a specific set of friends or family members who you call every day, then Bangladesh 20 fils Lebanon 65 fils the ‘‘3 for free’’ add-on will fit your lifestyle perfectly. The ‘‘3 for free’’ add-on Philippines 56 fils Egypt 41 fils allows you to enjoy free calls to 3 VIVA numbers of your choice, all day, every day. Pakistan 29 fils UK 65 fils As per your package’s US & Canada 30 fils To activate ‘‘3 for free’’ add-on: KSA (STC mobile & fixed telephony) local minute rate. • SMS ON to 88823 For VIVA Postpaid customers, monthly charges will be added to your monthly bill. • Dial *88823# send For VIVA Prepaid customers, the charge will be deducted automatically from your balance every 30 days, starting from the day of subscription. Subscription fee: VIVA Postpaid: BD 3 per month Discounted International Calling Rates VIVA Prepaid: 750 fils per week (deducted automatically every week) VIVA Postpaid VIVA Prepaid VIVA Postpaid VIVA Prepaid Country fils/min fils/min Country fils/min fils/min BD Peak Off-Peak Peak Off-Peak Peak Off-Peak Peak Off-Peak ‘‘unlimited SMS’’ m 2/ onth Bangladesh 280 280 32 32 Philippines 280 280 67 67 The ‘‘unlimited SMS’’ add-on is a great choice for those who prefer sending Egypt 240 190 70 70 Qatar 180 140 111 111 SMS than calling. It gives you the benefit of sending unlimited SMS to any VIVA India 230 230 25 25 Saudi Arabia 180 140 100 100 number, at any time. Iran 220 220 59 59 Sri Lanka 340 340 71 71 To activate ‘‘unlimited SMS’’ add-on: Jordan 240 190 71 71 Syria 240 190 90 90 • SMS ON to 88821 Kuwait 180 140 56 56 Thailand 270 220 50 50 • Dial *88821# send Lebanon 240 190 90 90 UAE 180 140 100 100 Morocco 240 190 120 120 United Kingdom 220 160 90 90 Subscription fee: VIVA Postpaid: BD 2 per month Oman 180 140 100 100 USA/Canada 220 160 38 38 VIVA Prepaid: 500 fils per week (deducted automatically every week) Pakistan 230 230 66 66 Yemen 240 190 77 77 8 | VIVA VIVA | 9
  • 6. VIVA Messaging Services Service News How to subscribe (via SMS) Charges Value-Added Arabic - Send 1 to 88078 BBC Breaking News 250 fils/week English - Send 2 to 88078 Arabic - Send 1 to 88164 Al Jazeera News 250 fils/week English - Send 2 to 88164 Arabic - Send 1 to 88165 Al Jazeera Sports 250 fils/week Services English - Send 2 to 88165 Arabic Local News - Send 1 to 88055 20 fils/SMS received English Local News - Send 2 to 88055 20 fils/SMS received Arabic Business News - Send 3 to 88055 20 fils/SMS received Arabic Sport News - Send 4 to 88055 20 fils/SMS received Zajil Services VIVA Value Added Services empower you with useful, state-of-the-art services to help you get more out Arabic Parliament News - Send 5 to 88055 20 fils/SMS received of life, by helping you get more out of your phone. Arabic Event News - Send 6 to 88055 20 fils/SMS received Arabic Islamic News - Send 7 to 88055 20 fils/SMS received VIVA TV Arabic Wfyat News - Send 8 to 88055 20 fils/SMS received Enjoy entertainment on the go with 20 live channels across various categories such as sports, movies, fashion, news and entertainment on your mobile for just Sports BD 1 per week SMS alerts - Send ON to 88851 Sada Al-Malaeb (MBC) football news 250 fils/week MMS alerts - Send ON to 88852 To activate: Send ON to 184 to receive activation link Formula 1 Send FORMULA 1 to 88801 20 fils/SMS received Cost: BD 1 per week Manchester United: Send MU to 88088 Arsenal: Send AR to 88178 Ring Back Tone EPL Team News Chelsea: Send CH to 88178 500 fils/week Put some bling to your ring! Set dynamic Arabic, English, Bengali, Liverpool: Send LP to 88178 Bollywood and International music, rather than the typical ‘ring-ring’ sound. To activate: Call 122 for free to set your RBT Entertainment & Poetry Malayalam Jokes SMS 5 to 88176 350 fils/week Cost: Monthly - 500 fils per tone SMS alerts - Send ON to 88847 Celebrity news 250 fils/week MMS alerts - Send ON to 88850 Shabik Celerity Men al Qalb (MBC) Send ON to 88831 250 fils/week Enhance your virtual world and socialize your network! Stay in contact through Facebook, chatting accounts, emails, private messages, pokes and more, as well as accessing all the latest information through news and sharing your views of Women & Family the world via stories and pictures. Parents and Children Send 2 to 88168 250 fils/week To activate: Send a message with keyword ON to 149 Saha Wa Rashaqa, Health & Fitness (MBC) Send ON to 88853 250 fils/week Altofah Al Aakhdar, Green Apple (MBC) Send ON to 88841 350 fils/week Cost: Only 500 fils/10 days SMS alerts - Sayidaty Health - Send 1 to 88225 250 fils/week Missed Call Notification (Plus) SMS alerts - Sayidaty Beauty - Send 2 to 88225 250 fils/week Sayedati SMS alerts - Sayidaty News - Send 6 to 88225 250 fils/week Miss nothing by accessing information on missed calls while your mobile is switched off or outside of the coverage area. Missed Call Notification Plus SMS alerts - Sayidaty Home - Send 7 to 88225 250 fils/week ensures you are notified even if you are busy or you have your calls diverted. MMS alerts - Sayidaty MMS - Send 9 to 88225 350 fils/week To activate: Call *180# Today’s Dish Send ON to 88849 250 fils/week Cost: 800 fils per month Visit viva.com.bh for information about these services. To activate: Visit wap.viva.com.bh from your VIVA mobile (using WAP browser or WAP APN). 10 | VIVA VIVA | 11
  • 7. Paying your bill Switch over to VIVA Your e-Bill in 3 easy steps Mobile Number Portability At VIVA, we believe life should be simple. That’s why we’ve introduced the electronic bill, so you can check your VIVA bill anywhere you like, whenever you like, online. View your bill as soon as it’s available, and E-bill access previous bills with ease. You can even pay your bill online with a debit or credit card. Everyone’s welcome to the best network in Bahrain. Now you can keep your existing number and switch to VIVA. 2. Bills & credit: • Postpaid: If your current subscription is postpaid, then you must not owe any overdue amount to your current Start taking advantage of e-billing now. Starting January 1st, 2012, Whether your current number is prepaid or postpaid, you are operator. (If you still haven’t paid the latest bill and it’s not we will no longer be sending paper bills in the mail and the transition free to choose a prepaid or postpaid service with VIVA. yet due, then you can still port). After you port your number to e-billing will be complete. Customers who still require detailed to VIVA, you may still have one or two bills from your paper bills will be able to obtain them at our retail outlets for a nominal Once your number is ported, you can avail of the attractive previous operator. You must pay these bills in time to avoid charge .Taking care of your bill never looked so easy. Go paperless. offers on the latest handsets from VIVA. termination of your account with VIVA. • Prepaid: If your current subscription is prepaid, please note Switching to VIVA is easy: that any balance left on your current subscription will be lost, therefore we encourage you to use your credit before porting. Visit us pay early, 3. Mobile Phones: Please bear in mind that your current mobile Settle your bill at the VIVA Self Care portal on Bring your current SIM card and your ID or passport to any phone may be locked to only work with SIM cards from your viva.com.bh before the 28th of each month, and VIVA store. current provider. In that case, you may need to either unlock get discounted 5% enjoy a discount of 5% on the billed amount. your phone, or get a new phone. To enjoy this reward please settle your bill via ID the VIVA Self Care portal on viva.com.bh. Port-in fees: For more information please call 124. The ID document should be the one you used to register with your One small fee for a range of benefits. current operator. 1. Port-in fees: • Postpaid: The fee is BD 4, to be paid with the first bill. Activation • Prepaid: The fee is BD 4 for porting and BD 2 for the SIM card. If you wish to port in as a prepaid customer, BD (4+2) needs to be paid at the VIVA store. • It could take up to 3 days to port your number as your request will be sent to the current operator for validation. 2. Your current provider is not allowed to charge you anything for the service of porting out your number. • Accordingly, your new VIVA SIM card will be activated within 3 working days from the time of application. In some cases it may 3. You can still port your number, even if you are bound by a become active in just a few hours. contract with your current service provider. However, if your • If your request is rejected, we will contact you to solve the contract stipulates any fees for early contract termination or any issues, so that we can make a new attempt to port your other issues, then you will have to pay these fees after you have how to pay your bill number to VIVA. ported your number to us. You can now pay your invoice through various channels at your convenience. Important notes: General Porting Rules: 1. Your number: Your number must be registered in your name 1. Prepaid subscribers porting out cannot carry over any credit and the ID document presented must match the records of your balance to another network. current provider (CPR, passport number). 2. A ported number cannot be transferred to another customer account under the new network operator. go to viva.com.bh call us on 124 visit any of our outlets pay at any 3. Once a ported number is terminated, the number goes back to the operator that owns the number range. VIVA self-service machine For more information, please visit TRA’s Number Portability website: www.ilovemynumber.bh We accept: 12 | VIVA VIVA | 13
  • 8. Manchester get closer to Manchester United United Subscribe and win a trip to Old Trafford. True fans will never miss a moment with the Manchester United SMS Service. • Subscribe and get live text commentary, instant • Automatically enter a raffle to win one of 40 scores, reminders, match updates and all the news all-expenses paid trips for two to see your heroes play direct to your mobile. live at Old Trafford. To subscribe SMS MU to 88088. Costs only 500 fils/week. Proud Sponsors of Manchester United VIVA, Bahrain’s leading integrated telecom operator and Manchester United, the most successful Premier League Club have signed a sponsorship agreement uniting the two brands in marketing campaigns and promotional activities in Bahrain. VIVA is also committed towards supporting local talents in Bahrain by tapping into Manchester United’s wealth of experience and bringing the fans closer to Old Trafford. 14 | VIVA VIVA | 15
  • 9. BlackBerry® Bold™ 9900 Enjoy a powerful experience with the BlackBerry® Bold™ 9900 from VIVA, the slimmest BlackBerry® ever with superior browsing. Device features: • Elegant, light and flexible • Touchscreen and qwerty keyboard BD 99 • BlackBerry® OS7 Monthly Unlimited Free BlackBerry® Service Monthly Instalment BD 20 Upfront Payment BD 99 VIVA BlackBerry® TorchTM 9810 BD BlackBerry 235 ® BlackBerry® TorchTM 9860 BD VIVA gives you the most out of your BlackBerry®. Prepare your 199 thumbs to get used to VIVA BlackBerry® and enjoy a wide range of services when you select the package that best suits your need. BlackBerry® BoldTM 9780 VIVA BlackBerry Unlimited ® Experience true BlackBerry® with access to unlimited BlackBerry® services. BD 185 Plan Fee Dial VIVA Postpaid BD 8/month *105*8# VIVA Prepaid BD 2.5/week *105*25# VIVA Social for BlackBerry® Get access to BBM, BB Mail, App World, Social Networks (Facebook, Twitter, etc) and browsing. Plan Fee Dial VIVA Postpaid BD 3/month *105*5# VIVA Prepaid BD 1/week *105*2# VIVA App-Store for BlackBerry® Enjoy the VIVA App-Store for BlackBerry®, which gives you access to lots of applications, themes, games and much more. To download VIVA App-Store for BlackBerry® send an SMS to 88228. 16 | VIVA VIVA | 17
  • 10. VIVA Handsets HTC Wildfire S Express yourself Features: • 3.2-inch touch screen • With 320 x 480 resolution • Snap, tag and share BD 206 • 5 MP camera with auto focus & LED flash Choose from an exciting range of handsets to match your style and need, Including devices available exclusively for VIVA customers. iPhone 4® from VIVA FREE with free data & free credit Special iPhone Postpaid packages, designed to suit your needs. • Free data & free credit • Full warranty Package features:* • VIVA managed iPhone service centre HTC ChaCha BD 134 One touch to Facebook Package Details iPhone 20 iPhone 30 SIM Price free free Features: Monthly Subscription Fee BD 20 BD 30 • Full qwerty keyboard Free monthly credit BD 5 BD 10 Local voice minute rate 20 fils 20 fils • 2.6-inch touch screen International voice minute rate please refer to viva.com.bh • Dedicated Facebook share button Free bundled data 2 GB Unlimited • 5 MP camera with auto focus & LED flash Local SMS rate 20 fils 20 fils International SMS rate 25 fils 25 fils Video call minute rate 40 fils 40 fils MMS rates 50 fils (0 - 100KB) 50 fils (0 - 100KB) 125 fils (100 - 400KB) 125 fils (100 - 400KB) Initial payment iPhone 20 iPhone 30 iPhone 4 - 16 GB BD 49 Free iPhone 4 - 32 GB BD 99 BD 49 * Terms and conditions apply Samsung Galaxy S II BD 99 HTC Sensation XE get it for BD 99 A multimedia superphone in the palm of your hand BD 268 The Samsung Galaxy S II gives you next generation technology now. All for just BD 99. Features: Package features*: • Widescreen qHD display • 2GB free monthly data • 1080p HD video recording Available on monthly installments of BD 15 only. • DLNA for wirelessly streaming media to your TV or computer Samsung Galaxy S II features: • 1.2Ghz dual core • Android OS, v2.3 (Gingerbread) • SRS virtual surround sound for wired headphone • Dual Core processor • 8MP auto focus camera • Access to Marketplace Subscribe today. Offer valid while stocks Upfront Payment Monthly Instalment Free Monthly Data last. BD 99 BD 15 2 GB *Available on a 12-month contract 18 | VIVA VIVA | 19
  • 11. VIVA Stores, only a moment away Outlets Locations Timings Al Jazeera Supermarket Zinj 9am to 9pm, Every day Al Murjan Complex Juffair 9am to 9pm, Every day Bahrain City Centre Seef District 10am to 10pm, Every day Bahrain Mall Sanabis 10am to 10pm, Every day GOSI Mall Exhibition Road 8am to 8pm, Sat - Thu Isa Town Mall Isa Town 8am to 8pm, Sat - Thu Jawad Dome Mall Budaiya 9am to 9pm, Every day Lulu Mall East Riffa 9am to 9pm, Every day Oasis Centre Muharraq 10am to 10pm, Every day Ramli Mall Aali 10am to 10pm, Every day Seef Mall Seef District 10am to 10pm, Every day The Centre Mall Sanad 9am to 9pm, Every day University of Bahrain Sakhir 8am to 4pm, Sun - Thu You can also: email us at speak to our Customer visit our website customercare@viva.com.bh Care representative on 124 viva.com.bh 20 | VIVA