Vistara makes it easy to define a service, create custom metrics for service health and availability, and display metrics in a graphical manner.

1. Vistara 3.1
Delivering Unified IT Operations
Eric Krock
Director of Marketing
Mahesh
Ramachandran
Senior Director of
Product Management
The IT Operations rights reserved.
Cloud
Copyright © 2014 VistaraIT, Inc. All
Vistara Confidential
The IT Operations Cloud

2. Agenda
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•
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Vistara Overview
Vistara 3.1 for Unified IT Operations
Demo
Q&A
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

3. Vistara Overview
Who We Are
Our Customers
• HQ in San Jose, CA
• Enables modern IT model
• IT is a service provider
• Internal and external customers
• Using internal and external services
• Comprehensive SaaS solution for
modern IT operations management
• Unify IT operations
• Manage public & private clouds
• Deliver self-service IT
• Over 1000 customers and over 100
service providers use Vistara today
• Strong channel distribution – distributors,
VARs, SIs, MSPs
• Multi-tenant, multi-tier SaaS solution
to support tiers of partners
• Extensive integration to industry-leading
point tools and technologies
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Platform/Cloud Integrations
Distributors, VARs, & MSPs
Vistara Confidential
The IT Operations Cloud

4. The Need for Unified IT Operations Management
How can IT unify the entire enterprise: physical, virtual and cloud?
Physical Devices
Virtualized Servers
Ap
p
Ap
p
VM
Ap
p
Public Cloud
Private Cloud
Ap
p
VM
A
p
p
A
p
p
VM
A
p
p
A
p
p
VM
A
p
p
A
p
p
VM
Virtualization
Virtualization
Switch
Router
Bring Your Own Device
Modern IT
Requires Unified
IT Operations
Management
Copyright © 2014 VistaraIT, Inc. All rights reserved.
•
•
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Monitor and manage
Bottom to top of the stack
On-premise and cloud
Physical and virtual
Many platforms, vendors, clouds
Secure remote service delivery
Vistara Confidential
The IT Operations Cloud

5. Unified IT Operations for Modern IT
MODERN IT
INFRASTRUCTURE
Enterprise
Service Providers
On-Premise
Service Request Management
Service Catalog/SSD
Customer Portal
Orchestration
Multi-Tenant
In Data Center
Service Management
On Private Clouds
Automation
Escalation/Notifications
Alert Mgmt.
Patch/Config/AV Mgmt.
Monitoring
Auditable Remote Access
SLA/Analytics
Dashboards
On Public Clouds
IT Heartbeat
IT Operations Management
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

6. Breadth of Technology: Premise, Private, Public
Vistara Delivered as SaaS: Built-In Best Practices & Maintenance-Free
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

7. Agenda
•
•
•
•
Vistara Overview
Vistara 3.1 for Unified IT Operations
Demo
Q&A
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

8. Scheduled Reporting
• Receive reports on a specified schedule or on
demand basis via email.
• Set up reports to run on a daily, weekly, or
monthly recurring schedule or on demand.
• Customize report schedules to match user
needs.
• Notify users via email of reports that are
ready to view.
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

9. Scheduled Reporting
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

10. Role Based Access Controls
• Access controls at the granularity of a device,
device group or credential set.
• Assign different users different sets of
permissions on the same devices.
• Offer common operations management
functions as a shared service to multiple lines
of business.
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

11. Role Based Access Controls
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

12. Dashboard for Microsoft SharePoint
• New performance and configuration dashboards for:
• Microsoft SharePoint
• Microsoft Lync
• Complement existing dashboards for Microsoft
Active Directory, Exchange, IIS, and SQL Server.
• SharePoint Dashboard:
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Configuration
Related services and processes
Page views / day
Views by type (sites/lists/list items/documents)
Most popular pages (by page views)
Information on each document (size, versions, size of
versions, total size)
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

13. SharePoint Dashboard
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

14. Dashboard for Microsoft Lync
• Lync Dashboard:
• Topology configuration
• Related services and processes
• User count for following metrics:
• Lync
• Lync Caller ID
• Private Line
• Analog Devices
• Common Area Phones
• Response Group Service (RGS) Workflows
• Voice Conference Numbers
• Exchange Objects
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

15. Lync Dashboard
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

16. Monitoring of Open Source Databases and
Infrastructure
• Monitoring support for popular open source
NoSQL databases and web infrastructure
applications.
• Vistara extends monitoring to popular
infrastructure applications behind cloud
based services:
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•
•
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Couchbase
Redis
Apache ActiveMQ
Memcache
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

17. Monitoring of Open Source Databases and
Infrastructure
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

18. Custom Metrics for Multi-Component
Applications
• User-defined metrics to represent the availability and
performance of applications or devices that make up
a single logical IT service.
• Manage complex IT services with custom metrics:
• Define aggregate availability metrics for:
• standby
• failover
• redundant components
• Define aggregate performance metrics derived
from component level metrics via:
• average
• minimum
• maximum
• sum
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

19. Custom Metrics for Multi-Component
Applications
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

20. Impact Assessment for Alerts
• Every alert comes with detailed
information that helps decide the impact
of the alert.
• Impact assessment for an alert includes:
• Device groups to which the device
belongs
• Sites to which the device belongs
• Services in which the device participates
• The service level associated with device
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

21. Impact Assessment for Alerts
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

22. Simplified SKU Management
• Enterprise and partner users can easily
manage SKUs across clients’ devices.
• Quickly assign / un-assign SKUs to client
devices and display the SKUs assigned to
each client.
• Enables service providers and enterprise
IT operations teams with multiple clients
to track SKUs across clients.
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

23. Simplified SKU Management
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

24. Agenda
•
•
•
•
Vistara Overview
Vistara 3.1 for Unified IT Operations
Demo
Q&A
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

25. Demo
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

26. Agenda
•
•
•
•
Vistara Overview
Vistara 3.1 for Unified IT Operations
Demo
Q&A
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud

27. Let’s Get Started Today
Schedule a Demo!
Email
sales@vistarait.com
Website
www.vistarait.com
Copyright © 2014 VistaraIT, Inc. All rights reserved.
Vistara Confidential
The IT Operations Cloud