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A Retailers Guide to
Information Security
Keeping You Up To Date With Trends In
Retail Technology
Contents
•		 Online Sales & E-commerce
•		 The Influence of Smart Phones
•		 A New Way To Pay
•		 Trends For The Future
•		 The Cost of E-Crime
•		 Information Security
•		 The Cost of Security
•		 Christmas Predictions
Get Online
The UK has the third largest retail    The minimum a retailer can              The risks of e-commerce
sales, after the USA and Japan,          do is to have a website.
totalling £330bn.                                                         The benefits on going online
                                      Basic ways to integrate your        come with the threat of exposing

                                                                                                             9.4%
Online retail is a growing market     website with your physical store    your company to e-crime.
which many ‘pure players’             include:                            Common threats include:
are cashing in on - using only                                                                                of UK sales were
a website without the costs of        •	 Offering pick up & return of     Distributed Denial of Service       online in October
running a brick-and-mortar store.        online purchases in store        (DDoS)                                     2012

High street sales are decreasing      •	 Offer the ability to check       Credit card theft by
as online spending increases. The        local shop inventory in-store
                                                                          •	   SQL injection	
proportion of sales captured on
                                      •	 Getting social -the ability to

                                                                                                              71%
the high street fell 6.9% in 2011                                         •	   Session Hijacking
                                         ‘share’ and ‘like’ products      •	   Cross Site Scripting
and is expected to fall a further
2.5% by 2014. However, online         •	 Read how larger retailers        •	   Malware
sales are expected to reach 14%                                                                               of European online
                                         integrate in-store with          •	   Path Traversal                retail is UK, Germany
of all retail sales by 2015.             e-commerce sites.                                                           & France
                                                                           Protect your brand with PCI DSS
The UK has the highest per capita
                                                                                     compliance
spend online in Europe with 40%
of the UK shopping online at least
once a week.


                                                                                                             £43bn

 £
                  •	 £6.8bn average weekly UK retail sales in                                                predicted UK total
                                                                                                               online sales by
                     October 2012                                                                                   2015

                  •	 £562m average weekly UK online retial sales in
                     October 2012
                  •	 £25bn total UK online spend in 2011
M-Commerce
With the increasing popularity       Unite smart phones with your
and availability of smart phones,         in-store experience
m-commerce is a rapidly growing
retail sector. Smart phones are      Research has shown that the
not only being used for direct
purchases but are also influencing
in store sales.
                                     UK is leading the way in Europe
                                     when it comes to integrating
                                     mobile devices into the shopping
                                                                        86%
                                                                        use a smart phone
                                     experience.                          to access the
58% of UK consumers own a smart                                            Internet (UK)
phone and almost half of these       Ways to do this include:
have already used it to shop
                                     •	 Mobile sites & apps
online. By 2020 up to 95% of the
UK is expected to own a smart        •	 Mobile store navigation
phone.

The influence of smart phones
                                     •	
                                     •	
                                        Barcode scanning
                                        Mobile checkout & tap-to-
                                        pay
                                                                        75%
                                                                        research both and
on in store sales is expected to                                          online & in store
increase by 300% by 2016, with       •	 Geofencing                      before purchasing
15-18% of in store sales being       •	 Mobile specific deals
influenced.




                                                                        36%

 £
                 •	 £15.2bn estimated UK in-store sales influenced      would like the to
                                                                        use a phone to
                    by smart phones                                      scan for more
                                                                              info
                 •	 £1bn in direct mobile purchases (UK)
                 •	 Mobile sales increased by 100% in 2012 for
                    Amazon
A New Way to Pay
The development of Near Field      Secure your mobile payments                  Standards for secure
Communication      (NFC)    has                                                      payments
created a new, convenient,         The threat to this market lies in its
                                   both real and perceived risk. A

                                                                                                                  14%
tap-and-pay way to shop. Skrill                                            Ensure you are PCI DSS Compliant
research found that 13% would      major incident at this early stage      (Payment Card Industry Data
be happy to give up cash today.    in the implementation of mobile         Security Standard).
                                   payments could easily throw off                                                  would pay by
Around 70 million people in                                                Recently developed standards to          mobile device
                                   consumer confidence for good.
                                                                                                                   instead of card
India already mobile payments,                                             improve security include ISO/IEC
according to a survey in 2011.     Who is securing mobile payments?        27032; covering e-commerce,
                                   Javelin research found that many        online banking, virtual medical
Juniper research into mobile       consumers expected banks and            records,     remote        office
commerce         predicts  NFC     credit unions to be responsible         applications as well as other


                                                                                                               $74bn
payments are set to triple by      for securing payment tools -even        key areas of concern for cyber
2015 to $74 billion worldwide.     if they didn’t actually provide         security.
Mobile money transfers, banking,   them.
payments and coupons will also                                                                                   predicted global
show significant growth.           Banks will need to ensure that                                                NFC payments by
                                   mobile payment tools they back                                                      2015
                                   are secure as many consumers
                                   see and trust them as security
                                   experts.




                Threats
                                                                                                                21%
                                                                                                               think physical money
                                                                                                                will disappear in the
                                                                                                                     next 20 years
                Any kind of online banking is a main target for cyber
                criminals and NFC & e-wallets are no exception.
                Beware of man-in-the-browser and
                man-in-the-middle attacks
Trends For The Future
•	 Use customer data to         •	 Radio Frequency
   create a personalised           Identification
   shopping experience             Technology (RFID)
•	 Digital in-store touch
   points
                                •	 Mobile check out
                                •	 Tablet assisted shopping
                                                                 95%
                                                                of the UK will own
                                                                a smart phone by
   - display product                                                   2020
   & related product            •	 Geofencing
   information, review and        - alerting customers
   video tutorials.               of real time deals as


                                                               $74bn
•	 Electronic Shelf Labelling     they cross a ‘digital
   (ESL) & automated till         boundary’ near a store.
   pricing updates,                                             predicted global
                                                                NFC payments by
•	 Supply chain                                                       2015

   management
•	 Loss prevention



               Inspiration
                                                               £43bn
                                                               predicted UK total
                                                                 online sales by
               •	   Burberry - Flagship store London                  2015

               •	   adiVerse - Virtual footwear wall
               •	   J.C. Penney, Nordstrom - Mobile checkout
               •	   Tesco ,John Lewis - ESL
The cost of e-crime
                                                                  £16.5m
                                            £205.4m
                                                                  prevention &
                                                                    security
                                            total costs 2011-12
                                                                                      £111.6m
     £77.3m
                                               to UK retailers
                                                                                            lost revenue
                                                                                        due to cutomers being
      direct costs                                                                       deterred by additional
           & losses                                                                     online security measures




                                                                   These figures do not cover malware, Distributed
                            Bank
                                                 £1.2m             Denial of Service (DDoS) attacks or hacking: the

  £20m                0293 0003 4783 0394

                                                refunds fraud
                                                                   true cost of e-crime is likely to be much higher.
                                                                   According to research by the British Retail Consortium
identification        £15m                                         (BRC). The retailers questioned constitute 45% of the
                                                                   UK retail sector by turnover. £16.5m in prevention and
    fraud                                                          security excludes payments to banks for systems such
                 card & card-not-                                  as 3D Secure and ‘chargebacks’
                  present fraud
Information Security
Trust in a brand rated second          Surveys show that 20% of retailers
highest factor in a customer           questioned sufferied serious or
loyalty survey, serious information    very serious disruptions from DDoS
security breaches can have             attacks in 2011-12.
a severe impact on a brands
reputation       and       therefore   Confidence in reatail companies
customer loyalty.                      information security plans has
                                       fallen since 2008 as technology
UK brands are the second most          advances faster than retailers
targeted globally by phishing          can secure it.
attacks, after the US, with 86% of
theses originating from within the


                                                                            £100,000
UK.

The   most   common          fraud
expercieced by UK retails in 2011-
12 was card not present fraud,                                              estimated average cost
almost 80% said this was now
now common or very common.                                                  to recover from a single
                                                                                  DDoS attack

2009                                                      80%

2010                                                  75%

2011                                                71%

2012                                              69%

       Percentage of companies responding yes plans?question
       how confident are you in your security to the
       “Are you confident are you in your security measures?
Information Security
This PWC research indicates that in the past 2 years many fundamental elements
have been omitted from retailers information security policies.




                                                                                    Who do European
                                                                                    retailers employ?


                                                                                  49%
                                                                                     CISO
                                                                                                   33%
                                                                                                    CSO
                                                                                  38%


 £
                •	 at least £16.5m spent in UK retail on internal                other dedicated
                                                                                     security
                   and external security provision                                     staff
                •	 UK retailers spent £10.5m staffing security
                   systems in 2011-12                                             Find out more about what
                                                                                     to look for when hiring
                •	 £6m invested in security technology by UK
                                                                                      infosec staff for retail.
                   retailers in 2011-12
Christmas
  More christmas shoppers               avoid detection.                 •	 Parcel Delivery Notifications:
 make DDoS a bigger threat                                                  fake delivery notifications
                                     •	 RUDY-R-U-Dead-Yet:
                                                                            with malicious links, ensure
With increased traffic from online      designed for http attacks
                                                                            your emails match your

                                                                                                                17%
Christmas shopping, e-commerce          using long-form field
                                                                            purchase/tracking number
sites will already be under added       submissions
strain.                                                                  •	 Fake Order Confirmations: to
                                     •	 Low-Orbit Ion Cannon (LOIC):                                            predicted rise in UK
                                                                            scare shoppers into believing
A Distributd Denial of Service          made famous by Anonymous                                                 online sales over
                                                                            someone has ordered                      christmas
(DDoS) attack at this already           it can be capable of one
                                                                            something under their name,
busy time could be much more            click DDoS attacks
                                                                            and thus clicking links to
effective.                           •	 Power DDoSer                        cancel the transaction.
A survey by Riverbed Technolgies     •	 Silent DDoSer: has the ability   •	 Holiday Screen Savers: an

                                                                                                               10%
showed that 69% of Europeans            create bots, use zombie IPs         easy way for hackers to
would     feel    uncomfortable         and steal Windows keys              spread malware
making payments on slow                                                                                             predicted UK
loading websites.                      Don’t let the cyber-grinch        •	 Social Media Malware:                  Christmas sales
                                            steal Christmas                 including fake Christmas               influenced by
5 DDoS tools to be aware of                                                 competitions, videos and                 smartpones
include:                             Kaspersky Lab has highlighted key      twitter viruses.
                                     threats to customers this season.
•	 Hulk Web Server: creates
   a unique pattern for every        •	 Christmas eCards: a route
   request, increasing the load         for phishing attacks, links to

                                                                                                                42min

 £
   on servers and helping it to         eCards containg malware

                                                                                                                average time per
                 •	 £330 million of sales will be made directly                                                 day spent online
                    through smartphones this December                                                             shopping this
                                                                                                                    christmas*
                 •	 £500 million sales through tablets this
                    December
                 •	 £33.5bn of Christmas sales will involve
                    smartphones                                                                              * predictions by Riverbed Technology Survey
Sources
British Retail              Discovering The Value        PWC:Global State Of
Consortium: Counting        Of Mobile In Retail,         Information Security
The Cost Of E-Crime,        2012                         Survey: Retail And
2012                                                     Consumer Responses,
                            Deliotte: Consumer
Deloitte: European          Business News :£3.5bn
                                                         2012                      Via Resource Group
E-commerce                  of Christmas sales           Department For
Assessment:                 to be purchased              Business Innovation &
                                                                                   Via Resource is a consultancy
Benchmarking The Top        on or influenced by          Skills: Retail            specialising in information security & risk
200 In Online Retail,       smartphones.                                           management.
2012                                                     Department For
                            Office For National          Business Innovation       Join our mailing list to receive updates
Deloitte: The Changing      Statistics: Retail           & Skills: BIS Retail
Face Of Retail: The         Statistics. Latest Edition   Strategy, October 2012    on information security news and
Store Of The Future,        October 2012                                           statistics.
2011                                                     Javelin: The Battle For
                            PWC: Consumer                Control Of The Mobile     Simply send your details to
Deloitte: The Changing      Intelligence Series:         Wallet: Sorting Out       contact@viaresource.com
Face Of Retail: Right       Customer Loyalty, 2012       Players, Technologies
Sizing The Retail Estate,                                And Strategies To Win
2012                        PWC: Global Multi-
                            Channel Consumer
Deloitte: The Dawn          Survey, 2011                                           Contact US
Of Mobile Influence:
                                                                                   W	    www.viaresource.com
                                                                                   E	    contact@viaresource.com
                                                                                   T	    0203 327 1996

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The Retailers Guide to Information Security 2012

  • 1. A Retailers Guide to Information Security Keeping You Up To Date With Trends In Retail Technology
  • 2. Contents • Online Sales & E-commerce • The Influence of Smart Phones • A New Way To Pay • Trends For The Future • The Cost of E-Crime • Information Security • The Cost of Security • Christmas Predictions
  • 3. Get Online The UK has the third largest retail The minimum a retailer can The risks of e-commerce sales, after the USA and Japan, do is to have a website. totalling £330bn. The benefits on going online Basic ways to integrate your come with the threat of exposing 9.4% Online retail is a growing market website with your physical store your company to e-crime. which many ‘pure players’ include: Common threats include: are cashing in on - using only of UK sales were a website without the costs of • Offering pick up & return of Distributed Denial of Service online in October running a brick-and-mortar store. online purchases in store (DDoS) 2012 High street sales are decreasing • Offer the ability to check Credit card theft by as online spending increases. The local shop inventory in-store • SQL injection proportion of sales captured on • Getting social -the ability to 71% the high street fell 6.9% in 2011 • Session Hijacking ‘share’ and ‘like’ products • Cross Site Scripting and is expected to fall a further 2.5% by 2014. However, online • Read how larger retailers • Malware sales are expected to reach 14% of European online integrate in-store with • Path Traversal retail is UK, Germany of all retail sales by 2015. e-commerce sites. & France Protect your brand with PCI DSS The UK has the highest per capita compliance spend online in Europe with 40% of the UK shopping online at least once a week. £43bn £ • £6.8bn average weekly UK retail sales in predicted UK total online sales by October 2012 2015 • £562m average weekly UK online retial sales in October 2012 • £25bn total UK online spend in 2011
  • 4. M-Commerce With the increasing popularity Unite smart phones with your and availability of smart phones, in-store experience m-commerce is a rapidly growing retail sector. Smart phones are Research has shown that the not only being used for direct purchases but are also influencing in store sales. UK is leading the way in Europe when it comes to integrating mobile devices into the shopping 86% use a smart phone experience. to access the 58% of UK consumers own a smart Internet (UK) phone and almost half of these Ways to do this include: have already used it to shop • Mobile sites & apps online. By 2020 up to 95% of the UK is expected to own a smart • Mobile store navigation phone. The influence of smart phones • • Barcode scanning Mobile checkout & tap-to- pay 75% research both and on in store sales is expected to online & in store increase by 300% by 2016, with • Geofencing before purchasing 15-18% of in store sales being • Mobile specific deals influenced. 36% £ • £15.2bn estimated UK in-store sales influenced would like the to use a phone to by smart phones scan for more info • £1bn in direct mobile purchases (UK) • Mobile sales increased by 100% in 2012 for Amazon
  • 5. A New Way to Pay The development of Near Field Secure your mobile payments Standards for secure Communication (NFC) has payments created a new, convenient, The threat to this market lies in its both real and perceived risk. A 14% tap-and-pay way to shop. Skrill Ensure you are PCI DSS Compliant research found that 13% would major incident at this early stage (Payment Card Industry Data be happy to give up cash today. in the implementation of mobile Security Standard). payments could easily throw off would pay by Around 70 million people in Recently developed standards to mobile device consumer confidence for good. instead of card India already mobile payments, improve security include ISO/IEC according to a survey in 2011. Who is securing mobile payments? 27032; covering e-commerce, Javelin research found that many online banking, virtual medical Juniper research into mobile consumers expected banks and records, remote office commerce predicts NFC credit unions to be responsible applications as well as other $74bn payments are set to triple by for securing payment tools -even key areas of concern for cyber 2015 to $74 billion worldwide. if they didn’t actually provide security. Mobile money transfers, banking, them. payments and coupons will also predicted global show significant growth. Banks will need to ensure that NFC payments by mobile payment tools they back 2015 are secure as many consumers see and trust them as security experts. Threats 21% think physical money will disappear in the next 20 years Any kind of online banking is a main target for cyber criminals and NFC & e-wallets are no exception. Beware of man-in-the-browser and man-in-the-middle attacks
  • 6. Trends For The Future • Use customer data to • Radio Frequency create a personalised Identification shopping experience Technology (RFID) • Digital in-store touch points • Mobile check out • Tablet assisted shopping 95% of the UK will own a smart phone by - display product 2020 & related product • Geofencing information, review and - alerting customers video tutorials. of real time deals as $74bn • Electronic Shelf Labelling they cross a ‘digital (ESL) & automated till boundary’ near a store. pricing updates, predicted global NFC payments by • Supply chain 2015 management • Loss prevention Inspiration £43bn predicted UK total online sales by • Burberry - Flagship store London 2015 • adiVerse - Virtual footwear wall • J.C. Penney, Nordstrom - Mobile checkout • Tesco ,John Lewis - ESL
  • 7. The cost of e-crime £16.5m £205.4m prevention & security total costs 2011-12 £111.6m £77.3m to UK retailers lost revenue due to cutomers being direct costs deterred by additional & losses online security measures These figures do not cover malware, Distributed Bank £1.2m Denial of Service (DDoS) attacks or hacking: the £20m 0293 0003 4783 0394 refunds fraud true cost of e-crime is likely to be much higher. According to research by the British Retail Consortium identification £15m (BRC). The retailers questioned constitute 45% of the UK retail sector by turnover. £16.5m in prevention and fraud security excludes payments to banks for systems such card & card-not- as 3D Secure and ‘chargebacks’ present fraud
  • 8. Information Security Trust in a brand rated second Surveys show that 20% of retailers highest factor in a customer questioned sufferied serious or loyalty survey, serious information very serious disruptions from DDoS security breaches can have attacks in 2011-12. a severe impact on a brands reputation and therefore Confidence in reatail companies customer loyalty. information security plans has fallen since 2008 as technology UK brands are the second most advances faster than retailers targeted globally by phishing can secure it. attacks, after the US, with 86% of theses originating from within the £100,000 UK. The most common fraud expercieced by UK retails in 2011- 12 was card not present fraud, estimated average cost almost 80% said this was now now common or very common. to recover from a single DDoS attack 2009 80% 2010 75% 2011 71% 2012 69% Percentage of companies responding yes plans?question how confident are you in your security to the “Are you confident are you in your security measures?
  • 9. Information Security This PWC research indicates that in the past 2 years many fundamental elements have been omitted from retailers information security policies. Who do European retailers employ? 49% CISO 33% CSO 38% £ • at least £16.5m spent in UK retail on internal other dedicated security and external security provision staff • UK retailers spent £10.5m staffing security systems in 2011-12 Find out more about what to look for when hiring • £6m invested in security technology by UK infosec staff for retail. retailers in 2011-12
  • 10. Christmas More christmas shoppers avoid detection. • Parcel Delivery Notifications: make DDoS a bigger threat fake delivery notifications • RUDY-R-U-Dead-Yet: with malicious links, ensure With increased traffic from online designed for http attacks your emails match your 17% Christmas shopping, e-commerce using long-form field purchase/tracking number sites will already be under added submissions strain. • Fake Order Confirmations: to • Low-Orbit Ion Cannon (LOIC): predicted rise in UK scare shoppers into believing A Distributd Denial of Service made famous by Anonymous online sales over someone has ordered christmas (DDoS) attack at this already it can be capable of one something under their name, busy time could be much more click DDoS attacks and thus clicking links to effective. • Power DDoSer cancel the transaction. A survey by Riverbed Technolgies • Silent DDoSer: has the ability • Holiday Screen Savers: an 10% showed that 69% of Europeans create bots, use zombie IPs easy way for hackers to would feel uncomfortable and steal Windows keys spread malware making payments on slow predicted UK loading websites. Don’t let the cyber-grinch • Social Media Malware: Christmas sales steal Christmas including fake Christmas influenced by 5 DDoS tools to be aware of competitions, videos and smartpones include: Kaspersky Lab has highlighted key twitter viruses. threats to customers this season. • Hulk Web Server: creates a unique pattern for every • Christmas eCards: a route request, increasing the load for phishing attacks, links to 42min £ on servers and helping it to eCards containg malware average time per • £330 million of sales will be made directly day spent online through smartphones this December shopping this christmas* • £500 million sales through tablets this December • £33.5bn of Christmas sales will involve smartphones * predictions by Riverbed Technology Survey
  • 11. Sources British Retail Discovering The Value PWC:Global State Of Consortium: Counting Of Mobile In Retail, Information Security The Cost Of E-Crime, 2012 Survey: Retail And 2012 Consumer Responses, Deliotte: Consumer Deloitte: European Business News :£3.5bn 2012 Via Resource Group E-commerce of Christmas sales Department For Assessment: to be purchased Business Innovation & Via Resource is a consultancy Benchmarking The Top on or influenced by Skills: Retail specialising in information security & risk 200 In Online Retail, smartphones. management. 2012 Department For Office For National Business Innovation Join our mailing list to receive updates Deloitte: The Changing Statistics: Retail & Skills: BIS Retail Face Of Retail: The Statistics. Latest Edition Strategy, October 2012 on information security news and Store Of The Future, October 2012 statistics. 2011 Javelin: The Battle For PWC: Consumer Control Of The Mobile Simply send your details to Deloitte: The Changing Intelligence Series: Wallet: Sorting Out contact@viaresource.com Face Of Retail: Right Customer Loyalty, 2012 Players, Technologies Sizing The Retail Estate, And Strategies To Win 2012 PWC: Global Multi- Channel Consumer Deloitte: The Dawn Survey, 2011 Contact US Of Mobile Influence: W www.viaresource.com E contact@viaresource.com T 0203 327 1996