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D a n a D o u g l a s a n d K r i s te n D a v i s
U s e r Wo r k s , I n c .
w w w . u s e r w o r k s . c o m
@ u s e r w o r k s
2
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Gather data that more accurately represents
whole user population
 Identify areas that interfere with any user’s
ability to interact with a system
Why include PWDs in testing?
3
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Significant, expensive accessibility issues
can be identified early
 It doesn’t require much additional effort,
budget, or time
 Only minor adjustments when:
• Recruiting participants
• Collecting data
• Analyzing data
Why include PWDs in testing?
4
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
5
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Consider your target audience
• Including just one or two PWDs will lead
to informative findings
 Consider which disabilities could be most
affected when using your product and
make sure to include people who
represent those needs
Who to Recruit
6
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Utilize existing resources
(e.g., recruiting agencies)
 Use community resources
• Personal recommendations
(i.e., word of mouth)
• Social media and forums
• Advocacy organizations
• Libraries
• Day centers, churches, schools
• Independent living centers
How to Recruit
7
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Make in-person accommodations
• Consider accessibility of your facility
• Identify transit options
• Cover transportation costs
 Offer remote sessions
How to Recruit
8
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
Signature guide.
Source: Washington
Secretary of State website
 Send a text-based version of consent form
in advance
 Provide options for signing
• Response via email
• Verbal agreement
• Online form or digital
signature
• In-person signature guide
How to Obtain Consent
9
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
10
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Consider remote testing
• Avoids transportation issues
• Allows users to participate in a comfortable,
familiar environment
 Use tools that the participant is already
familiar with
 Loosen requirements for screen sharing or
recording if they cause a barrier
Provide Accommodations
11
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Adjust equipment as needed (if in-person)
• Allow participants to use own devices
• Allow time to set up those devices
• Adjust recording method (microphone or
camera setup) accordingly
 Print out or display tasks for easier reading
 Consider online chat for participants who
are hearing impaired
Provide Accommodations
12
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Keep same tasks and general
methodology, but:
• Allow more time to complete tasks
• Consider redefining what constitutes a
successful task
• Do not require thinking aloud
• Avoid interrupting to ask probing
questions; wait until later
Be Flexible with Methods
13
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Note any interesting methods used to
overcome accessibility problems or
obstacles
 Note any interesting
customization settings
Make Special Observations
14
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
Video Clip: Participant Not Using AT
15
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
Video Clip: Participant Using Screen Reader
16
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
Video Clip: Participant Using Speech Recognition
Findings from Sample Sessions
 Identified usability issues
 Discovered accessibility issues
 Revealed a more robust view of how
various users might experience the site
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5 17
18
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
19
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
 Analyze data in aggregate
 Report accessibility issues alongside
broader usability issues
 Use video clips to demonstrate issues
How to Analyze the Data
Summary
 Gather a more accurate representation of
the whole user population
 Be flexible with methods
 Identify issues that may not have been
identified otherwise
 A little bit more effort can have a big
impact on the user experience
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5 20
21
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
22
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
Better Accessibility Through Your User Research – Whitney
Quesenbery, UIE Webinar
DigitalGov articles:
 Usability Testing with People Who Have Vision Impairment
 Looking at User Experience through Two Lenses
 User Experience Impossible: The Line Between
Accessibility and Usability
Just Ask: Integrating Accessibility Throughout Design – Shawn
Lawton Henry, Book (Online version; Section on usability)
Usability Testing by People with Disabilities: Some Guerrilla
Tactics – UX Magazine
Resources: Usability Testing with PWDs
23
U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e
P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s
J u n e 2 5 , 2 0 1 5
Kristen Davis
Senior User Experience Specialist
kdavis@userworks.com
Dana Douglas
Senior User Experience Specialist
ddouglas@userworks.com
Questions or comments?

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Uxpa 2015 why & how to include people with disabilities (pw ds) in your usability tests_douglas and davis 6-25-2015

  • 1. D a n a D o u g l a s a n d K r i s te n D a v i s U s e r Wo r k s , I n c . w w w . u s e r w o r k s . c o m @ u s e r w o r k s
  • 2. 2 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Gather data that more accurately represents whole user population  Identify areas that interfere with any user’s ability to interact with a system Why include PWDs in testing?
  • 3. 3 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Significant, expensive accessibility issues can be identified early  It doesn’t require much additional effort, budget, or time  Only minor adjustments when: • Recruiting participants • Collecting data • Analyzing data Why include PWDs in testing?
  • 4. 4 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
  • 5. 5 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Consider your target audience • Including just one or two PWDs will lead to informative findings  Consider which disabilities could be most affected when using your product and make sure to include people who represent those needs Who to Recruit
  • 6. 6 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Utilize existing resources (e.g., recruiting agencies)  Use community resources • Personal recommendations (i.e., word of mouth) • Social media and forums • Advocacy organizations • Libraries • Day centers, churches, schools • Independent living centers How to Recruit
  • 7. 7 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Make in-person accommodations • Consider accessibility of your facility • Identify transit options • Cover transportation costs  Offer remote sessions How to Recruit
  • 8. 8 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Signature guide. Source: Washington Secretary of State website  Send a text-based version of consent form in advance  Provide options for signing • Response via email • Verbal agreement • Online form or digital signature • In-person signature guide How to Obtain Consent
  • 9. 9 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
  • 10. 10 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Consider remote testing • Avoids transportation issues • Allows users to participate in a comfortable, familiar environment  Use tools that the participant is already familiar with  Loosen requirements for screen sharing or recording if they cause a barrier Provide Accommodations
  • 11. 11 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Adjust equipment as needed (if in-person) • Allow participants to use own devices • Allow time to set up those devices • Adjust recording method (microphone or camera setup) accordingly  Print out or display tasks for easier reading  Consider online chat for participants who are hearing impaired Provide Accommodations
  • 12. 12 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Keep same tasks and general methodology, but: • Allow more time to complete tasks • Consider redefining what constitutes a successful task • Do not require thinking aloud • Avoid interrupting to ask probing questions; wait until later Be Flexible with Methods
  • 13. 13 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Note any interesting methods used to overcome accessibility problems or obstacles  Note any interesting customization settings Make Special Observations
  • 14. 14 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Video Clip: Participant Not Using AT
  • 15. 15 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Video Clip: Participant Using Screen Reader
  • 16. 16 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Video Clip: Participant Using Speech Recognition
  • 17. Findings from Sample Sessions  Identified usability issues  Discovered accessibility issues  Revealed a more robust view of how various users might experience the site U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 17
  • 18. 18 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
  • 19. 19 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5  Analyze data in aggregate  Report accessibility issues alongside broader usability issues  Use video clips to demonstrate issues How to Analyze the Data
  • 20. Summary  Gather a more accurate representation of the whole user population  Be flexible with methods  Identify issues that may not have been identified otherwise  A little bit more effort can have a big impact on the user experience U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 20
  • 21. 21 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
  • 22. 22 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Better Accessibility Through Your User Research – Whitney Quesenbery, UIE Webinar DigitalGov articles:  Usability Testing with People Who Have Vision Impairment  Looking at User Experience through Two Lenses  User Experience Impossible: The Line Between Accessibility and Usability Just Ask: Integrating Accessibility Throughout Design – Shawn Lawton Henry, Book (Online version; Section on usability) Usability Testing by People with Disabilities: Some Guerrilla Tactics – UX Magazine Resources: Usability Testing with PWDs
  • 23. 23 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Kristen Davis Senior User Experience Specialist kdavis@userworks.com Dana Douglas Senior User Experience Specialist ddouglas@userworks.com Questions or comments?