SlideShare a Scribd company logo
1 of 35
Download to read offline
Health Care Industry Study 2009,[object Object],September 2009,[object Object]
Agenda,[object Object],About UserZoom and Key Lime Interactive (2 min),[object Object],Study Background (3 min),[object Object],Methodology and Technology (3 min),[object Object],Executive Summary (3 min),[object Object],Findings and Opportunities (20 min),[object Object],Learn more about UserZoom Self-Serve Edition (15 min),[object Object],Questions and Comments (15 min),[object Object]
About UserZoom,[object Object],[object Object]
Help brands better understand their online users, drive website ROI & improve business revenues.What is UserZoom?,[object Object],What do we do?,[object Object],How do we do it?,[object Object],[object Object]
We offer both a license and research services (using partners like KLI)
Our tool will allow you to capture & measure critical and actionable data about your users’ online experience needed to properly manage your business.Bottom line… Why should you work with us?,[object Object]
About Key Lime Interactive,[object Object],[object Object]
Over 10 years of consulting experience testing Internet 500 websites and providing actionable results
Most consultants have Masters in Human-Computer Interaction, Psychology, Industry Engineering or related field
Cross-Industry Expertise
Ability to scorecard against competition
Ability to suggest cross-industry recommendations to improve ease of use
Independent Third Party
Impartial with no-hidden agenda
Ability to work with business team and developers to “get everyone onboard”
Technology-agnostic
Can work with any solution or recommend the best solution to meet your specific needsExpert Reviews,[object Object]
Study Background,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Technology: UserZoom,[object Object],[object Object]
The software compiles the data and creates top-line reports.
Usability experts then use these to create actionable recommendations,[object Object]
Study Design,[object Object],Introduction:,[object Object],Based on what you know, how negative or positive is your image of  PROVIDER?,[object Object],Which of the following brand attributes, if any, do you associate with PROVIDER?,[object Object],Post-task:,[object Object],Self-Reported Success,[object Object],Ease of Use,[object Object],Satisfaction with amount of time to complete task,[object Object],What did you learn that you previously did not know? ,[object Object],What did you like?,[object Object],What did you dislike?,[object Object],Problems or frustrations while completing task(s),[object Object],Wrap-up:,[object Object],Overall satisfaction,[object Object],Likelihood to purchase,[object Object],Likelihood to recommend : (Net Promoter Score ),[object Object],Post-task brand image,[object Object],Post-study brand attributes,[object Object],Security and Privacy Likes/Dislikes with site,[object Object],Screener,[object Object],N=200,[object Object],Introduction,[object Object],Aetna,[object Object],BCBS,[object Object],Kaiser,[object Object],Permanente,[object Object],United,[object Object],n-=50,[object Object],n-=50,[object Object],n-=50,[object Object],n-=50,[object Object],Task 1,[object Object],Task1:,[object Object],Task 1,[object Object],Task 1,[object Object],Task 2,[object Object],Task 2,[object Object],Task 2,[object Object],Task 2,[object Object],Wrap-up,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Poll question 1,[object Object]
Executive Summary	,[object Object],Overall, study showed that leading sites for Health Care have significant opportunities to enhance the online user experience for researching and getting online rates for Medicare Supplemental Insurance,[object Object],With 52% overall satisfaction, Blue Cross Blue Shield (Anthem) has the best overall experience for both the research and get quote tasks ; other sites had overall satisfaction below 50%,[object Object],All sites had low Net Promoter Scores (likelihood to recommend friend/colleague),[object Object],All sites showed a lift in brand perception pre/post with Aetna showing the highest increase ,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Executive Summary:  Opportunities,[object Object],Most panelists indicated that they were successful in completing the “Learn and Explore” task.  However, over 40% of all panelists experienced at least one frustration during the “Learn and Explore” task.  The top frustrations included:  ,[object Object],No information about why I should choose provider,[object Object],Terminology on site is confusing,[object Object], Process took too long / too many steps,[object Object],Frustrations for the “Get Rate” task was higher than 55% for all sites.  The top frustrations with the “Get Rate" task were:,[object Object],Difficult to locate whereon site to get a rate/quote,[object Object],Not enough guidance in selecting coverage options,[object Object],Process took too long / too many steps,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Brand Perception:  Pre/Post,[object Object],All sites had a positive lift in brand perception.,[object Object],+22%,[object Object],+14%,[object Object],+2%,[object Object],+20%,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Brand Pillar Metrics:Pre vs. Post Differences,[object Object],United  showed a 26% increase on the ‘helpful’ attribute and maintained “professional” while other sites had a decrease on these two attributes. ,[object Object],All sites showed a sharp increase in the “rude” attribute. ,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Overall Satisfaction,[object Object],Panelists were most satisfied with Blue Cross Blue Shield and Aetna’s site when researching and getting rates for Medicare Supplemental Insurance. ,[object Object],Differences of 17% or greater are significant  at 90% CI,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Net Promoter Score (NPS),[object Object],When asked if they would recommend PROVIDER to a colleague or friend, all sites  had relatively low NEGATIVE NPS with Aetna and United Healthcare being the lowest. ,[object Object],Detractors,[object Object],Promoters,[object Object],-,[object Object],=,[object Object],% of Promoters,[object Object],(9s and 10s),[object Object],Detractors,[object Object],(0 through 6),[object Object],NPS,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Task 1: Learn & Explore,[object Object],The success rate for the “learn and explore” task, although the frustration rate was above 40% for all sites showing room for improvement.  ,[object Object],BCBS,[object Object],Aetna,[object Object],United,[object Object],Kaiser Permanente,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Usability Metrics:  Learn & Explore,[object Object],Blue Cross Blue Shield had the highest mean usability scores for task 1. ,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Blue Cross Blue Shield Liked Best:Learn & Explore,[object Object],Ease of navigation:,[object Object],“I liked the ease of finding information directly relating to the Blue Shield’s Medicare Supplement insurance.”,[object Object],“it was all user friendly....I think even people who don't use web sites a lot would be able to navigate”,[object Object],Comparison charts:,[object Object],“clearly divided options for each plan”,[object Object],“the graphic showing the differences between the supplemental plans”,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Kaiser Permanente Liked Best:Learn & Explore,[object Object],Detailed content,[object Object],“how detailed the information for the different program plan were”,[object Object],“very informative and very detailed”,[object Object],“Loads of information”,[object Object],“the site seemed to have lots of information that I would want to return to”,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Top Frustrations: Learn & Explore,[object Object],About half of the  panelists on all sites had some sort of frustration with learning about Medicare Supplemental Insurance online.    ,[object Object],Opportunities,[object Object],Copyright 2009.  Key Lime Interactive and UserZoom.  All Rights Reserved. ,[object Object]
Poll question 2,[object Object]

More Related Content

Viewers also liked

User Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUser Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUserZoom
 
Responders and Assessments Presentation
Responders  and  Assessments PresentationResponders  and  Assessments Presentation
Responders and Assessments Presentationfrewsmhuffman
 
CTS 교회반주자를 위한 PC3 교육용 자료
CTS 교회반주자를 위한 PC3 교육용 자료CTS 교회반주자를 위한 PC3 교육용 자료
CTS 교회반주자를 위한 PC3 교육용 자료Yoon Lee
 
OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...
OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...
OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...Michel Dumontier
 
พลังไพร่ใน Social Network #SMCON (by iannnnn)
พลังไพร่ใน Social Network #SMCON (by iannnnn)พลังไพร่ใน Social Network #SMCON (by iannnnn)
พลังไพร่ใน Social Network #SMCON (by iannnnn)iannnnn
 
The Defense Industry In Western Central Pennsylvania
The Defense Industry In Western Central PennsylvaniaThe Defense Industry In Western Central Pennsylvania
The Defense Industry In Western Central PennsylvaniaBob Shark
 
Multicultural health standards around the world
Multicultural health standards around the worldMulticultural health standards around the world
Multicultural health standards around the worlddiversityRx
 
William Kosar What Every Budget Officer Should Know_Rwanda
William Kosar What Every Budget Officer Should Know_RwandaWilliam Kosar What Every Budget Officer Should Know_Rwanda
William Kosar What Every Budget Officer Should Know_RwandaWilliam Kosar
 
Internet e social network: ne abbiamo piene le tasche
Internet e social network: ne abbiamo piene le tascheInternet e social network: ne abbiamo piene le tasche
Internet e social network: ne abbiamo piene le tascheDenis Ferraretti
 
How to write tech posts & talks
How to write tech posts & talksHow to write tech posts & talks
How to write tech posts & talksRyan Chartrand
 
The business of consulting (handout)
The business of consulting (handout)The business of consulting (handout)
The business of consulting (handout)Ian Gotts
 
Designing a Social Business
Designing a Social BusinessDesigning a Social Business
Designing a Social BusinessPatrick Gladney
 
Technical Communication Lab Projects
Technical Communication Lab ProjectsTechnical Communication Lab Projects
Technical Communication Lab ProjectsDebopriyo Roy
 
20130425 mexicobrasil
20130425 mexicobrasil20130425 mexicobrasil
20130425 mexicobrasilSteveScheibe
 

Viewers also liked (20)

User Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUser Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 Vf
 
Responders and Assessments Presentation
Responders  and  Assessments PresentationResponders  and  Assessments Presentation
Responders and Assessments Presentation
 
Gladneyfinal
GladneyfinalGladneyfinal
Gladneyfinal
 
CTS 교회반주자를 위한 PC3 교육용 자료
CTS 교회반주자를 위한 PC3 교육용 자료CTS 교회반주자를 위한 PC3 교육용 자료
CTS 교회반주자를 위한 PC3 교육용 자료
 
OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...
OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...
OWLED2009: A platform for distributing and reasoning with OWL-EL knowledge ba...
 
Nozawa thesis
Nozawa thesisNozawa thesis
Nozawa thesis
 
พลังไพร่ใน Social Network #SMCON (by iannnnn)
พลังไพร่ใน Social Network #SMCON (by iannnnn)พลังไพร่ใน Social Network #SMCON (by iannnnn)
พลังไพร่ใน Social Network #SMCON (by iannnnn)
 
The Defense Industry In Western Central Pennsylvania
The Defense Industry In Western Central PennsylvaniaThe Defense Industry In Western Central Pennsylvania
The Defense Industry In Western Central Pennsylvania
 
Multicultural health standards around the world
Multicultural health standards around the worldMulticultural health standards around the world
Multicultural health standards around the world
 
Love Reduced
Love ReducedLove Reduced
Love Reduced
 
Ishii thesis
Ishii thesisIshii thesis
Ishii thesis
 
Hopf anemia09
Hopf anemia09Hopf anemia09
Hopf anemia09
 
William Kosar What Every Budget Officer Should Know_Rwanda
William Kosar What Every Budget Officer Should Know_RwandaWilliam Kosar What Every Budget Officer Should Know_Rwanda
William Kosar What Every Budget Officer Should Know_Rwanda
 
Internet e social network: ne abbiamo piene le tasche
Internet e social network: ne abbiamo piene le tascheInternet e social network: ne abbiamo piene le tasche
Internet e social network: ne abbiamo piene le tasche
 
How to write tech posts & talks
How to write tech posts & talksHow to write tech posts & talks
How to write tech posts & talks
 
The business of consulting (handout)
The business of consulting (handout)The business of consulting (handout)
The business of consulting (handout)
 
pebbleのお話し
pebbleのお話しpebbleのお話し
pebbleのお話し
 
Designing a Social Business
Designing a Social BusinessDesigning a Social Business
Designing a Social Business
 
Technical Communication Lab Projects
Technical Communication Lab ProjectsTechnical Communication Lab Projects
Technical Communication Lab Projects
 
20130425 mexicobrasil
20130425 mexicobrasil20130425 mexicobrasil
20130425 mexicobrasil
 

Similar to UserZoom & Key Lime Interactive Healthcare Webinar

Quick Look - Auto Insurance UX Benchmark Study | UserZoom
Quick Look - Auto Insurance UX Benchmark Study | UserZoomQuick Look - Auto Insurance UX Benchmark Study | UserZoom
Quick Look - Auto Insurance UX Benchmark Study | UserZoomUserZoom
 
Developer Buyer Journey Best Practices
Developer Buyer Journey Best PracticesDeveloper Buyer Journey Best Practices
Developer Buyer Journey Best PracticesOpenView
 
Developer Buyer Journey Best Practices
Developer Buyer Journey Best PracticesDeveloper Buyer Journey Best Practices
Developer Buyer Journey Best PracticesOpenView
 
UserZoom Webinar: How to Conduct Web Customer Experience Benchmarking
UserZoom Webinar: How to Conduct Web Customer Experience BenchmarkingUserZoom Webinar: How to Conduct Web Customer Experience Benchmarking
UserZoom Webinar: How to Conduct Web Customer Experience BenchmarkingUserZoom
 
The Domino Effect of Candidate Experience
The Domino Effect of Candidate ExperienceThe Domino Effect of Candidate Experience
The Domino Effect of Candidate ExperienceTalview
 
Mob4Hire What is mobile app and website usability?
Mob4Hire What is mobile app and website usability?Mob4Hire What is mobile app and website usability?
Mob4Hire What is mobile app and website usability?Stephen King
 
Quick Response Fraud Detection
Quick Response Fraud DetectionQuick Response Fraud Detection
Quick Response Fraud DetectionFraudBusters
 
Freeman Drug Usability Study
Freeman Drug Usability StudyFreeman Drug Usability Study
Freeman Drug Usability StudyCristin Dempsey
 
User Zoom Kli Health Webinar Sep09 Vf
User Zoom Kli Health Webinar Sep09 VfUser Zoom Kli Health Webinar Sep09 Vf
User Zoom Kli Health Webinar Sep09 VfAlfonso de la Nuez
 
Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...
Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...
Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...Enterprise Ireland
 
Uz big design talk may10
Uz big design talk may10Uz big design talk may10
Uz big design talk may10UserZoom
 
Design Of User Interface Design Essay
Design Of User Interface Design EssayDesign Of User Interface Design Essay
Design Of User Interface Design EssayAlicia Johnson
 
Engage Them or Enrage Them: A Closer Look at the Candidate Experience in 201...
Engage Them or Enrage Them:  A Closer Look at the Candidate Experience in 201...Engage Them or Enrage Them:  A Closer Look at the Candidate Experience in 201...
Engage Them or Enrage Them: A Closer Look at the Candidate Experience in 201...RecruitDC
 
How To Harness First-Party Data & Win In A Cookieless Future
How To Harness First-Party Data & Win In A Cookieless FutureHow To Harness First-Party Data & Win In A Cookieless Future
How To Harness First-Party Data & Win In A Cookieless FutureSearch Engine Journal
 
Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...
Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...
Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...ChrisBai4
 
Metrics that Matter
Metrics that MatterMetrics that Matter
Metrics that MatterJeremy Horn
 

Similar to UserZoom & Key Lime Interactive Healthcare Webinar (20)

Quick Look - Auto Insurance UX Benchmark Study | UserZoom
Quick Look - Auto Insurance UX Benchmark Study | UserZoomQuick Look - Auto Insurance UX Benchmark Study | UserZoom
Quick Look - Auto Insurance UX Benchmark Study | UserZoom
 
Developer Buyer Journey Best Practices
Developer Buyer Journey Best PracticesDeveloper Buyer Journey Best Practices
Developer Buyer Journey Best Practices
 
Developer Buyer Journey Best Practices
Developer Buyer Journey Best PracticesDeveloper Buyer Journey Best Practices
Developer Buyer Journey Best Practices
 
UserZoom Webinar: How to Conduct Web Customer Experience Benchmarking
UserZoom Webinar: How to Conduct Web Customer Experience BenchmarkingUserZoom Webinar: How to Conduct Web Customer Experience Benchmarking
UserZoom Webinar: How to Conduct Web Customer Experience Benchmarking
 
The Domino Effect of Candidate Experience
The Domino Effect of Candidate ExperienceThe Domino Effect of Candidate Experience
The Domino Effect of Candidate Experience
 
Usability Presentation
Usability PresentationUsability Presentation
Usability Presentation
 
Mob4Hire What is mobile app and website usability?
Mob4Hire What is mobile app and website usability?Mob4Hire What is mobile app and website usability?
Mob4Hire What is mobile app and website usability?
 
Quick Response Fraud Detection
Quick Response Fraud DetectionQuick Response Fraud Detection
Quick Response Fraud Detection
 
Freeman Drug Usability Study
Freeman Drug Usability StudyFreeman Drug Usability Study
Freeman Drug Usability Study
 
User Zoom Kli Health Webinar Sep09 Vf
User Zoom Kli Health Webinar Sep09 VfUser Zoom Kli Health Webinar Sep09 Vf
User Zoom Kli Health Webinar Sep09 Vf
 
Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...
Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...
Why most websites fail and how you can make sure yours doesn't| Gareth Dunlop...
 
A Conversation on Marketing Best Practices
A Conversation on Marketing Best PracticesA Conversation on Marketing Best Practices
A Conversation on Marketing Best Practices
 
Uz big design talk may10
Uz big design talk may10Uz big design talk may10
Uz big design talk may10
 
Design Of User Interface Design Essay
Design Of User Interface Design EssayDesign Of User Interface Design Essay
Design Of User Interface Design Essay
 
Engage Them or Enrage Them: A Closer Look at the Candidate Experience in 201...
Engage Them or Enrage Them:  A Closer Look at the Candidate Experience in 201...Engage Them or Enrage Them:  A Closer Look at the Candidate Experience in 201...
Engage Them or Enrage Them: A Closer Look at the Candidate Experience in 201...
 
How To Harness First-Party Data & Win In A Cookieless Future
How To Harness First-Party Data & Win In A Cookieless FutureHow To Harness First-Party Data & Win In A Cookieless Future
How To Harness First-Party Data & Win In A Cookieless Future
 
Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...
Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...
Ash Pegram and Gerard Farrell presents 'First Look The Customer Demands of Di...
 
20 Business model examples #2
20 Business model examples #220 Business model examples #2
20 Business model examples #2
 
OCRN June Member Webinar
OCRN June Member WebinarOCRN June Member Webinar
OCRN June Member Webinar
 
Metrics that Matter
Metrics that MatterMetrics that Matter
Metrics that Matter
 

More from UserZoom

Retail UX in 2020: How to stay on top of changing customer behaviors
Retail UX in 2020: How to stay on top of changing customer behaviorsRetail UX in 2020: How to stay on top of changing customer behaviors
Retail UX in 2020: How to stay on top of changing customer behaviorsUserZoom
 
[Webinar] Transitioning to Remote Research
[Webinar] Transitioning to Remote Research[Webinar] Transitioning to Remote Research
[Webinar] Transitioning to Remote ResearchUserZoom
 
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...UserZoom
 
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...UserZoom
 
[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence
[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence
[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with ConfidenceUserZoom
 
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...UserZoom
 
How to Work Collaboratively on the User Experience
How to Work Collaboratively on the User ExperienceHow to Work Collaboratively on the User Experience
How to Work Collaboratively on the User ExperienceUserZoom
 
UX Research for the Masses
UX Research for the MassesUX Research for the Masses
UX Research for the MassesUserZoom
 
Don’t Guess It, Test It!
Don’t Guess It, Test It!Don’t Guess It, Test It!
Don’t Guess It, Test It!UserZoom
 
Sharing the Love: Democratising Research at MoneySuperMarket
Sharing the Love: Democratising Research at MoneySuperMarketSharing the Love: Democratising Research at MoneySuperMarket
Sharing the Love: Democratising Research at MoneySuperMarketUserZoom
 
Making Research a UX Team Sport
Making Research a UX Team SportMaking Research a UX Team Sport
Making Research a UX Team SportUserZoom
 
How to Help Newbies Run UX Tests
How to Help Newbies Run UX TestsHow to Help Newbies Run UX Tests
How to Help Newbies Run UX TestsUserZoom
 
Ready to Democratise UX Insights?
Ready to Democratise UX Insights?Ready to Democratise UX Insights?
Ready to Democratise UX Insights?UserZoom
 
BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...
BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...
BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...UserZoom
 
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX InsightsHow to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX InsightsUserZoom
 
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...UserZoom
 
How to Run Research in Agile Sprints by Democratizing It Across Teams
How to Run Research in Agile Sprints by Democratizing It Across TeamsHow to Run Research in Agile Sprints by Democratizing It Across Teams
How to Run Research in Agile Sprints by Democratizing It Across TeamsUserZoom
 
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...UserZoom
 
Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...
Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...
Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...UserZoom
 
Telling Your UX Metrics Story - The 21st Century Metrics Model
Telling Your UX Metrics Story - The 21st Century Metrics ModelTelling Your UX Metrics Story - The 21st Century Metrics Model
Telling Your UX Metrics Story - The 21st Century Metrics ModelUserZoom
 

More from UserZoom (20)

Retail UX in 2020: How to stay on top of changing customer behaviors
Retail UX in 2020: How to stay on top of changing customer behaviorsRetail UX in 2020: How to stay on top of changing customer behaviors
Retail UX in 2020: How to stay on top of changing customer behaviors
 
[Webinar] Transitioning to Remote Research
[Webinar] Transitioning to Remote Research[Webinar] Transitioning to Remote Research
[Webinar] Transitioning to Remote Research
 
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...
 
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
 
[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence
[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence
[19.2 UserZoom Spring Release Webinar] Get Card Sort Insights with Confidence
 
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchma...
 
How to Work Collaboratively on the User Experience
How to Work Collaboratively on the User ExperienceHow to Work Collaboratively on the User Experience
How to Work Collaboratively on the User Experience
 
UX Research for the Masses
UX Research for the MassesUX Research for the Masses
UX Research for the Masses
 
Don’t Guess It, Test It!
Don’t Guess It, Test It!Don’t Guess It, Test It!
Don’t Guess It, Test It!
 
Sharing the Love: Democratising Research at MoneySuperMarket
Sharing the Love: Democratising Research at MoneySuperMarketSharing the Love: Democratising Research at MoneySuperMarket
Sharing the Love: Democratising Research at MoneySuperMarket
 
Making Research a UX Team Sport
Making Research a UX Team SportMaking Research a UX Team Sport
Making Research a UX Team Sport
 
How to Help Newbies Run UX Tests
How to Help Newbies Run UX TestsHow to Help Newbies Run UX Tests
How to Help Newbies Run UX Tests
 
Ready to Democratise UX Insights?
Ready to Democratise UX Insights?Ready to Democratise UX Insights?
Ready to Democratise UX Insights?
 
BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...
BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...
BENCHMARKING MINI-SERIES PART #1: Proving Value & Quantifying the Impact of U...
 
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX InsightsHow to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
 
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...
 
How to Run Research in Agile Sprints by Democratizing It Across Teams
How to Run Research in Agile Sprints by Democratizing It Across TeamsHow to Run Research in Agile Sprints by Democratizing It Across Teams
How to Run Research in Agile Sprints by Democratizing It Across Teams
 
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
 
Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...
Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...
Hold on to Your Hats: The Scaled Agile Framework (SAFe) Might Actually Be a G...
 
Telling Your UX Metrics Story - The 21st Century Metrics Model
Telling Your UX Metrics Story - The 21st Century Metrics ModelTelling Your UX Metrics Story - The 21st Century Metrics Model
Telling Your UX Metrics Story - The 21st Century Metrics Model
 

Recently uploaded

MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.whalesdesign
 
Using Data Visualization in Public Health Communications
Using Data Visualization in Public Health CommunicationsUsing Data Visualization in Public Health Communications
Using Data Visualization in Public Health Communicationskatiequigley33
 
SGK ĐIỆN GIẬT ĐHYHN RẤT LÀ HAY TUYỆT VỜI.pdf
SGK ĐIỆN GIẬT ĐHYHN        RẤT LÀ HAY TUYỆT VỜI.pdfSGK ĐIỆN GIẬT ĐHYHN        RẤT LÀ HAY TUYỆT VỜI.pdf
SGK ĐIỆN GIẬT ĐHYHN RẤT LÀ HAY TUYỆT VỜI.pdfHongBiThi1
 
BENIGN BREAST DISEASE
BENIGN BREAST DISEASE BENIGN BREAST DISEASE
BENIGN BREAST DISEASE Mamatha Lakka
 
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptxORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptxNIKITA BHUTE
 
Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024EwoutSteyerberg1
 
Neurological history taking (2024) .
Neurological  history  taking  (2024)  .Neurological  history  taking  (2024)  .
Neurological history taking (2024) .Mohamed Rizk Khodair
 
Basic structure of hair and hair growth cycle.pptx
Basic structure of hair and hair growth cycle.pptxBasic structure of hair and hair growth cycle.pptx
Basic structure of hair and hair growth cycle.pptxkomalt2001
 
AORTIC DISSECTION and management of aortic dissection
AORTIC DISSECTION and management of aortic dissectionAORTIC DISSECTION and management of aortic dissection
AORTIC DISSECTION and management of aortic dissectiondrhanifmohdali
 
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptxANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptxWINCY THIRUMURUGAN
 
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdfSGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdfHongBiThi1
 
historyofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusanguhistoryofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusangu Medical University
 
ayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologypptayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologypptPradnya Wadekar
 
Female Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before PregnancyFemale Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before PregnancyMedicoseAcademics
 
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptxBreast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptxNaveenkumar267201
 
FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...
FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...
FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...Shubhanshu Gaurav
 
How to cure cirrhosis and chronic hepatitis naturally
How to cure cirrhosis and chronic hepatitis naturallyHow to cure cirrhosis and chronic hepatitis naturally
How to cure cirrhosis and chronic hepatitis naturallyZurück zum Ursprung
 
Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.kishan singh tomar
 

Recently uploaded (20)

MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.
 
Using Data Visualization in Public Health Communications
Using Data Visualization in Public Health CommunicationsUsing Data Visualization in Public Health Communications
Using Data Visualization in Public Health Communications
 
SGK ĐIỆN GIẬT ĐHYHN RẤT LÀ HAY TUYỆT VỜI.pdf
SGK ĐIỆN GIẬT ĐHYHN        RẤT LÀ HAY TUYỆT VỜI.pdfSGK ĐIỆN GIẬT ĐHYHN        RẤT LÀ HAY TUYỆT VỜI.pdf
SGK ĐIỆN GIẬT ĐHYHN RẤT LÀ HAY TUYỆT VỜI.pdf
 
BENIGN BREAST DISEASE
BENIGN BREAST DISEASE BENIGN BREAST DISEASE
BENIGN BREAST DISEASE
 
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptxORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptx
 
Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024
 
Neurological history taking (2024) .
Neurological  history  taking  (2024)  .Neurological  history  taking  (2024)  .
Neurological history taking (2024) .
 
Basic structure of hair and hair growth cycle.pptx
Basic structure of hair and hair growth cycle.pptxBasic structure of hair and hair growth cycle.pptx
Basic structure of hair and hair growth cycle.pptx
 
AORTIC DISSECTION and management of aortic dissection
AORTIC DISSECTION and management of aortic dissectionAORTIC DISSECTION and management of aortic dissection
AORTIC DISSECTION and management of aortic dissection
 
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptxANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptx
 
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdfSGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdf
 
historyofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusanguhistoryofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusangu
 
ayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologypptayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologyppt
 
Female Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before PregnancyFemale Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before Pregnancy
 
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptxBreast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
 
FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...
FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...
FDMA FLAP - The first dorsal metacarpal artery (FDMA) flap is used mainly for...
 
How to cure cirrhosis and chronic hepatitis naturally
How to cure cirrhosis and chronic hepatitis naturallyHow to cure cirrhosis and chronic hepatitis naturally
How to cure cirrhosis and chronic hepatitis naturally
 
How to master Steroid (glucocorticoids) prescription, different scenarios, ca...
How to master Steroid (glucocorticoids) prescription, different scenarios, ca...How to master Steroid (glucocorticoids) prescription, different scenarios, ca...
How to master Steroid (glucocorticoids) prescription, different scenarios, ca...
 
Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.
 
Rheumatoid arthritis Part 1, case based approach with application of the late...
Rheumatoid arthritis Part 1, case based approach with application of the late...Rheumatoid arthritis Part 1, case based approach with application of the late...
Rheumatoid arthritis Part 1, case based approach with application of the late...
 

UserZoom & Key Lime Interactive Healthcare Webinar

Editor's Notes

  1. 50% increase for Aetna pre/post for Rude attribute36% decrease for BCBS pre/post for Professional attribute26% increase for United pre/post for Helpful attribute42% increase on Rude pre/post for Rude attribute