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Basile Fattal
Global VP Sales and Marketing
basile.fattal@8seconds.net
www.8seconds.net
8Seconds bvba
Corda Campus Hasselt
Kempische Steenweg 293/6
3500 Hasselt, Belgium
Dramatically Improve Email Campaign Results
by Multivariate Testing
©All rights reserved 8seconds.net
Background
1995 2001 2005 2014
N. 1 in Search Results in NL
N. 1 Kids App in NL
How to generate top results from email
Email, 2nd after CPC for cust. acquisition
Reference http://blog.custora.com/2013/06/e-commerce-customer-acquisition-snapshot/
Email effectiveness
Your’e not the only one in their inbox
How do you stand out?
What can be optimized?
From: Name <Name@EmailAddress.com>
1) From name
What can be optimized?
From: Name <Name@EmailAddress.com>
Subject: Subject line 1) From name
2) Subject line
BRANDING
What can be optimized?
From: Name <Name@EmailAddress.com>
Subject: Subject line 1) From name
2) Subject line
3) Responsive template
BRANDING
What can be optimized?
From: Name <Name@EmailAddress.com>
Subject: Subject line 1) From name
2) Subject line
3) Responsive template
4) Audience segmentation
BRANDING
What can be optimized?
Dear Name,
From: Name <Name@EmailAddress.com>
Subject: Subject line 1) From name
2) Subject line
3) Responsive template
4) Audience segmentation
5) Personalization
BRANDING
What can be optimized?
Dear Name,
From: Name <Name@EmailAddress.com>
Subject: Subject line 1) From name
2) Subject line
3) Responsive template
4) Audience segmentation
5) Personalization
6) Timing
BRANDING
What can be optimized?
IMAGE
OFFER
CLICK
HERE
Dear Name,
From: Name <Name@EmailAddress.com>
Subject: Subject line 1) From name
2) Subject line
3) Responsive template
4) Audience segmentation
5) Personalization
6) Timing
7) Content optimization
using multivariate testing
1) From testing: Display name + Email
Personal, company, category
info@company.com
newsletter@company.com
john.doe@company.com
customer.service@company.com
company@company.com
no.reply@company.com
1) From testing: Display name + Email
Personal, company, category
info@company.com
newsletter@company.com
john.doe@company.com
customer.service@company.com
company@company.com
no.reply@company.com
2%
Subject line
44% Do you like your Philips product?
43% What is your personal opinion?
38% Share your experience
37% Help your fellow shoppers
35% Write a review and get 30% off
29% Upgrade your shaving experience
28% Complete your style
28% Beard and stubble with Philips
27% Get more styles
26% Try a beard style
Subject line
25%
44% Do you like your Philips product?
43% What is your personal opinion?
38% Share your experience
37% Help your fellow shoppers
35% Write a review and get 30% off
29% Upgrade your shaving experience
28% Complete your style
28% Beard and stubble with Philips
27% Get more styles
26% Try a beard style
Responsive template only
60%
Responsive template only
5%
60%
Segmentation
Segmentation
10%
Personalization
Personalization
20%
What is the best time to send an email?
What is the best time to send an email?
2%
Content optimization by
multivariate testing
300%
How to optimize email?
2%Time
15%Segmentation
25%Subject line
Personalization 20%
From name and email 2%
Responsive template 5%
Improvements in Click Rates
Gut
feeling?
Use customer data to optimize email
Gut
feeling?
Data!
Data!
Data!
Data!
Data!
Use customer data to optimize email
Automated
Real-time
Multivariate testing based on click-through behavior
Automated real-time optimization
Which content will
maximize the conversion of
your email campaign?
Identify the best content in
real-time, based on a sample
of your customer’s click
behavior.
The best content is
automatically shown to all
customers.
©All rights reserved 8seconds.net
Automated real-time optimization
In real
time!
Automated real-time optimization
AB vs. ABn
5%
Click here Click here
7%
AB vs. ABn
2%
Click here More info Learn more
Learn more
Learn more
More info
More info
Click here
Click here
Click here More info Learn more
Learn more
Learn more
20%
More info
More info
Click here
Click here
5%
Click here Click here
7%
How does it work?
Sonicare toothbrush heads sales
1 2 3 4 5
Guess which is the winner?
1 2 3 4 5
Winner click rate
16.5%
Loser click rate
3.5%
Guess which is the winner?
470% increase
©All rights reserved 8seconds.net
Real-time dashboard
Winning content identified within hours
Start 2hrs1hr
Winner identified within hours
30min
©All rights reserved 8seconds.net
Reporting dashboard
©All rights reserved 8seconds.net
+1200%
Sales
Old email Optimized email
0.15%
conversion
1.9%
conversion
4
Sonicare toothbrush head sales
4
From email to website
Cross-channel use of winning content
1000% increase
Generating reviews
Winner 22.2% Loser 10.6%
Old Email Optimized Email
Sales conversion rate 0.09% 1.80%
Shaver heads
210% increase
9.12%
6.38%
5.15%
4.86%
3.03%
5.56%
5.25%
3.20%
2.91%
1.74%
7.97%
5.67%
5.35%
5.33%
2.66%
300% increase
Top German online fashion retailer
Loser CTR 11.1%
Blank
Winner CTR 17.2%
LOGO LOGO
Blank
©All rights reserved 8seconds.net
55% increase
CTA button
©All rights reserved 8seconds.net
Discover your My25 subscription > 25.58%
Discover your subscription > 16.28%
Discover your offer > 15.00%
Activate my subscription > 5.13%
Discover your offer > 7.50%
Activate now > 9.76%
More information > 12.20%
500% increase
CTR
22%
62%
Small Changes, Big impact: CTA Buttons
4 different colors
10 different button texts
©All rights reserved 8seconds.net
280% increase
basile.fattal@8seconds.net
Questions?
APPENDIX
Integrated Mobile Optimization
Best winner identified by device type: Mobile vs. PC device
Explorer
Firefox
Chrome
Safari
Opera
Android
iPhone
Blackberry
Nokia
Tablets
Palm
©All rights reserved 8seconds.net
Different Devices, Different Results
Desktop winning
banner
Mobile winning
banner
Optimize by any Segmentation
Gender
Age
Geography
Mobile vs. Desktop
Or any segmentation
available in the database
Simply include the segment in the code generated by the
8Seconds Optimizer and 8Seconds will optimize by
segement [gender], [location], ...
CTA
CTA
©All rights reserved 8seconds.net
5
Multichannel: Email to packaging
Telecom
Travel
Energy
Fashion
Finance
Media
Print
E-Tail
Retail
Other
8Seconds Clients
©All rights reserved 8seconds.net
8Seconds Partners
©All rights reserved 8seconds.net
ESP’s
DM Agencies
Digital Agencies

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Basile Fattal: Multivariate Testing

Editor's Notes

  1. Email, 2nd after CPC for cust. Acquisition. So email is going really strong.Customer Acquisition Via Email Has Quadrupled Over the Last 4 YearsHow many of you use email for customer acquisition?
  2. Email can be very effective, but some companies ignore their email program and wonder why it’s not effective.
  3. Remember you’re not the only email in their inbox. So how do you stand out?
  4. Remember you’re not the only email in their inbox. So how do you stand out?
  5. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  6. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  7. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  8. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  9. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  10. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  11. Everything can pretty much be tested, and it can be overwhelming.So what should you prioritize?What will makes the biggest impact on your conversion?
  12. You may have different from names and email addresses for each department. Test them. This is a one time exercise.philips@newsletter.philips.com
  13. You may have different from names and email addresses for each department. Test them. This is a one time exercise.philips@newsletter.philips.com
  14. Think of length with mobile. Personalize the subject like with data that you have.
  15. Think of length with mobile. Personalize the subject like with data that you have.
  16. Preferences Interest Persona Purchase data: Product categoryRecency Monetary value Demographic: AgeGenderGeotargeting
  17. Preferences Interest Persona Purchase data: Product categoryRecency Monetary value Demographic: AgeGenderGeotargeting
  18. NameActivityTriggersInterestProduct ownership
  19. NameActivityTriggersInterestProduct ownership
  20. Different times for different audiencesTiming around website trafficTiming per consumer average historical open timeTiming around time of registrationDon’t forget time zones
  21. Different times for different audiencesTiming around website trafficTiming per consumer average historical open timeTiming around time of registrationDon’t forget time zones
  22. On the other hand, with 8Seconds’ ABn using automated Multivariate testing you end up generating so many versions that the spread of performance between the lowest and the highest performing email versions is much wider, most of the time resulting much higher conversion rates.
  23. On the other hand, with 8Seconds’ ABn using automated Multivariate testing you end up generating so many versions that the spread of performance between the lowest and the highest performing email versions is much wider, most of the time resulting much higher conversion rates.
  24. Tested different claims via email and used the winning one for printing on packaging