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XIII European Traffic law days 2012
Pan european eCall : a protection for road user
 A feed back over a 10-year experience as an e Call
                  ServiceProvider




       Luxembourg, October 10th 2012 – Antoine Trarieux

For Your Assistance, Only One Border… Planet Earth
IMA and Telematics Services

                                                                               PSAP *
Operational                                  PSAP*                      Approval                          PSAP*                   Launch eCall
 launches                               Approval                       Aftermarket                    Approval                   in France for a
                                                                         solution                                                 German OEM

                  eCall for PCA 9 countries
                                                                                                                 UK for PCA



Research and
development                                                V Call project                          Safetrip project
                                                       Aftermarket solution                    Road safety /
                                                         e Call b call SVT               Satellite communication
  eCall for Car                                      + SMS mode for the deaf
  Manufacturer



         1998            2003                 2007          2008                          2010            2012                        2015


                                                                                                         * PSAP : Public Safety Answering Point


                                     2003-2012
10 year experience as a service provider in safety & security in 10 european countries

                                                          IDEC - Wednesday 10th october 2012
Mandatory eCall
                                         2 coexisting paneuropean standards


                               112 eCall                                                                TPS eCall
                                                                                                                               Relevant PSAP’s

                                                                                                       Service
                                                                                                            C
                                                                                                       provider                Roadside Operators
                                              Local PSAP’s *                                             IMAR
                                                                              sos                                OEM*
                                                                                                                               Traffic information
              sos
                                                                                                Identification

                                                                   Value chain                  Localization
                                                                  of the Service                Qualification
                                                                     Provider
                                                                                                Filtering or Transmission

* PSAP : Public Safety Answering Point                                                       * OEM : Original Equipment Manufacturer ie Car manufacturer



                                                        IDEC - Wednesday 10th october 2012
IMA TPS eCall feed back
                  over e Call management



1. Interoperability                              The key points in eCall

                                                                                              - With the client
                                    1. Speak the appropriate language
2. Adaptability                                                                               - With the PSAP’s
                              2. Knowledge of PSAP’s local organization
                                                (Area of intervention and abilities)
3. Reactivity                          3. Capability to filter and direct
                                        87% filtering calls handled (excluding test calls )

4. Transparency                 4. An open and scaleable organization




 IMA’ s European PSAP’s database = more than 1800 entries for 10 countries
                        IDEC - Wednesday 10th october 2012
IMA’s Feedback as a TPS Service Provider
                           Necessity of e Call’ filtering : French market


                                                                                                 eCall transmitted whole
                                                         eCall : 7754 Alerts
                            Handover                                                                      PSAP’s
                              19%
                                                                                                         1051 alerts
                                                       87% Filtering
bCall
39%                                                                                             29.9% Rescues

                                       eCall           7% Police
                                       42%                                                      42.5% Accidents with injuries

                                                       6% PSAP’s
                                                                                                10.8%   Silent calls
                                                                                                        Suspected Accidents


                                                                                                16.9 % Silent calls
 Source : Survey of the Direction de la Sécurité Civile – September 2011                               indeterminate
 IMA’s DATA

   Important Caveat : : It should be noticed that PSAP’s internal organization and
   procedures may be different regarding the countries. In this regard an alert
   may be filtered in one country and transfered to the PSAP’s in another country
   regarding local organization.
                                                           IDEC - Wednesday 10th october 2012
One vision of mandatory eCall reality
                                                    (French market)


                                                                                   3 477*
              eCall Target                French PSAP’s
                                          Interventions
                                                                                  Fatalities
                                            (337 000)
                                                                              24 270*
                                                                           Heavily injuries
                                                                              247 152*
                                                                            Minor injuries
           eCall Reality ?
           (potential demand on PSAP’s)                          3 000 000 accidents per year


                                                                     30 000 000 Vehicles insured


             In case of accident, the vast majority of the consumer will get a better service as already
                                   provided by assistance / insurance companies
*Source : Statistiques de la Direction de la Sécurité Civile – Ed 2011
                                                                           IDEC - Wednesday 10th october 2012
Conclusion

                                                                            TPS eCall
                                                                             Multilingual          Relevant PSAP’s
           112 eCall                                                         organization          Roadside
                                                                                                   operators
                                                          sos                                      Traffic
                       PSAP’s                                                                      information
                                                                            Identification
         Manual
   sos   or                                           Service               Localization
         Automatic                                    provider
                                                                            Qualification
                                                                            Filtering or
                                                                            Transmission
                                   ?
                                                                                              Accident
                                                                                  ?
                                                                Roadside
                                                                assistance                   management
                                Reach 112

         Pan european TPS eCall offers a realistic solution to ITS’ Directive
Further cooperations between stakeholders (OEM, state members , insurers, service
         providers ) remain necessary to improve the service to end users !
                                       IDEC - Wednesday 10th october 2012
Key points regarding IMA TPS eCall experience



  Operating rescue services will remain the sole responsability of Public
             safety organization in the State Members of EU .

   Call filtering is a necessity – regardless of eCall standard - to avoid an
overflow of PSAP’s by drivers involved in, or witness to, an accident even if
                                   no injuries .
It is already an important part of Roadside Assistance Companies activity !

Freedom of choice for the consumer and free and fair competition must be
guaranteed through an enhanced cooperation between Car Manufacturers
     and Insurance Companies under supervision of State Members.




                               IDEC - Wednesday 10th october 2012
Thank you for your attention !

      Further information :

     http://www.imagroupe.eu/
      antoine.trarieux@ima.eu

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2012 10 10 ima at ietl congress

  • 1. XIII European Traffic law days 2012 Pan european eCall : a protection for road user A feed back over a 10-year experience as an e Call ServiceProvider Luxembourg, October 10th 2012 – Antoine Trarieux For Your Assistance, Only One Border… Planet Earth
  • 2. IMA and Telematics Services PSAP * Operational PSAP* Approval PSAP* Launch eCall launches Approval Aftermarket Approval in France for a solution German OEM eCall for PCA 9 countries UK for PCA Research and development V Call project Safetrip project Aftermarket solution Road safety / e Call b call SVT Satellite communication eCall for Car + SMS mode for the deaf Manufacturer 1998 2003 2007 2008 2010 2012 2015 * PSAP : Public Safety Answering Point 2003-2012 10 year experience as a service provider in safety & security in 10 european countries IDEC - Wednesday 10th october 2012
  • 3. Mandatory eCall 2 coexisting paneuropean standards 112 eCall TPS eCall Relevant PSAP’s Service C provider Roadside Operators Local PSAP’s * IMAR sos OEM* Traffic information sos Identification Value chain Localization of the Service Qualification Provider Filtering or Transmission * PSAP : Public Safety Answering Point * OEM : Original Equipment Manufacturer ie Car manufacturer IDEC - Wednesday 10th october 2012
  • 4. IMA TPS eCall feed back over e Call management 1. Interoperability The key points in eCall - With the client 1. Speak the appropriate language 2. Adaptability - With the PSAP’s 2. Knowledge of PSAP’s local organization (Area of intervention and abilities) 3. Reactivity 3. Capability to filter and direct 87% filtering calls handled (excluding test calls ) 4. Transparency 4. An open and scaleable organization IMA’ s European PSAP’s database = more than 1800 entries for 10 countries IDEC - Wednesday 10th october 2012
  • 5. IMA’s Feedback as a TPS Service Provider Necessity of e Call’ filtering : French market eCall transmitted whole eCall : 7754 Alerts Handover PSAP’s 19% 1051 alerts 87% Filtering bCall 39% 29.9% Rescues eCall 7% Police 42% 42.5% Accidents with injuries 6% PSAP’s 10.8% Silent calls Suspected Accidents 16.9 % Silent calls Source : Survey of the Direction de la Sécurité Civile – September 2011 indeterminate IMA’s DATA Important Caveat : : It should be noticed that PSAP’s internal organization and procedures may be different regarding the countries. In this regard an alert may be filtered in one country and transfered to the PSAP’s in another country regarding local organization. IDEC - Wednesday 10th october 2012
  • 6. One vision of mandatory eCall reality (French market) 3 477* eCall Target French PSAP’s Interventions Fatalities (337 000) 24 270* Heavily injuries 247 152* Minor injuries eCall Reality ? (potential demand on PSAP’s) 3 000 000 accidents per year 30 000 000 Vehicles insured In case of accident, the vast majority of the consumer will get a better service as already provided by assistance / insurance companies *Source : Statistiques de la Direction de la Sécurité Civile – Ed 2011 IDEC - Wednesday 10th october 2012
  • 7. Conclusion TPS eCall Multilingual Relevant PSAP’s 112 eCall organization Roadside operators sos Traffic PSAP’s information Identification Manual sos or Service Localization Automatic provider Qualification Filtering or Transmission ? Accident ? Roadside assistance management Reach 112 Pan european TPS eCall offers a realistic solution to ITS’ Directive Further cooperations between stakeholders (OEM, state members , insurers, service providers ) remain necessary to improve the service to end users ! IDEC - Wednesday 10th october 2012
  • 8. Key points regarding IMA TPS eCall experience Operating rescue services will remain the sole responsability of Public safety organization in the State Members of EU . Call filtering is a necessity – regardless of eCall standard - to avoid an overflow of PSAP’s by drivers involved in, or witness to, an accident even if no injuries . It is already an important part of Roadside Assistance Companies activity ! Freedom of choice for the consumer and free and fair competition must be guaranteed through an enhanced cooperation between Car Manufacturers and Insurance Companies under supervision of State Members. IDEC - Wednesday 10th october 2012
  • 9. Thank you for your attention ! Further information : http://www.imagroupe.eu/ antoine.trarieux@ima.eu