A return of experience over 10 years of experience in the telematics field and the european eCall.
IMA is a leading company in Europe for roadside assistance and telematics services.
Environmental and Climate Justice Programby Karen Campblin
2012 10 10 ima at ietl congress
1. XIII European Traffic law days 2012
Pan european eCall : a protection for road user
A feed back over a 10-year experience as an e Call
ServiceProvider
Luxembourg, October 10th 2012 – Antoine Trarieux
For Your Assistance, Only One Border… Planet Earth
2. IMA and Telematics Services
PSAP *
Operational PSAP* Approval PSAP* Launch eCall
launches Approval Aftermarket Approval in France for a
solution German OEM
eCall for PCA 9 countries
UK for PCA
Research and
development V Call project Safetrip project
Aftermarket solution Road safety /
e Call b call SVT Satellite communication
eCall for Car + SMS mode for the deaf
Manufacturer
1998 2003 2007 2008 2010 2012 2015
* PSAP : Public Safety Answering Point
2003-2012
10 year experience as a service provider in safety & security in 10 european countries
IDEC - Wednesday 10th october 2012
3. Mandatory eCall
2 coexisting paneuropean standards
112 eCall TPS eCall
Relevant PSAP’s
Service
C
provider Roadside Operators
Local PSAP’s * IMAR
sos OEM*
Traffic information
sos
Identification
Value chain Localization
of the Service Qualification
Provider
Filtering or Transmission
* PSAP : Public Safety Answering Point * OEM : Original Equipment Manufacturer ie Car manufacturer
IDEC - Wednesday 10th october 2012
4. IMA TPS eCall feed back
over e Call management
1. Interoperability The key points in eCall
- With the client
1. Speak the appropriate language
2. Adaptability - With the PSAP’s
2. Knowledge of PSAP’s local organization
(Area of intervention and abilities)
3. Reactivity 3. Capability to filter and direct
87% filtering calls handled (excluding test calls )
4. Transparency 4. An open and scaleable organization
IMA’ s European PSAP’s database = more than 1800 entries for 10 countries
IDEC - Wednesday 10th october 2012
5. IMA’s Feedback as a TPS Service Provider
Necessity of e Call’ filtering : French market
eCall transmitted whole
eCall : 7754 Alerts
Handover PSAP’s
19%
1051 alerts
87% Filtering
bCall
39% 29.9% Rescues
eCall 7% Police
42% 42.5% Accidents with injuries
6% PSAP’s
10.8% Silent calls
Suspected Accidents
16.9 % Silent calls
Source : Survey of the Direction de la Sécurité Civile – September 2011 indeterminate
IMA’s DATA
Important Caveat : : It should be noticed that PSAP’s internal organization and
procedures may be different regarding the countries. In this regard an alert
may be filtered in one country and transfered to the PSAP’s in another country
regarding local organization.
IDEC - Wednesday 10th october 2012
6. One vision of mandatory eCall reality
(French market)
3 477*
eCall Target French PSAP’s
Interventions
Fatalities
(337 000)
24 270*
Heavily injuries
247 152*
Minor injuries
eCall Reality ?
(potential demand on PSAP’s) 3 000 000 accidents per year
30 000 000 Vehicles insured
In case of accident, the vast majority of the consumer will get a better service as already
provided by assistance / insurance companies
*Source : Statistiques de la Direction de la Sécurité Civile – Ed 2011
IDEC - Wednesday 10th october 2012
7. Conclusion
TPS eCall
Multilingual Relevant PSAP’s
112 eCall organization Roadside
operators
sos Traffic
PSAP’s information
Identification
Manual
sos or Service Localization
Automatic provider
Qualification
Filtering or
Transmission
?
Accident
?
Roadside
assistance management
Reach 112
Pan european TPS eCall offers a realistic solution to ITS’ Directive
Further cooperations between stakeholders (OEM, state members , insurers, service
providers ) remain necessary to improve the service to end users !
IDEC - Wednesday 10th october 2012
8. Key points regarding IMA TPS eCall experience
Operating rescue services will remain the sole responsability of Public
safety organization in the State Members of EU .
Call filtering is a necessity – regardless of eCall standard - to avoid an
overflow of PSAP’s by drivers involved in, or witness to, an accident even if
no injuries .
It is already an important part of Roadside Assistance Companies activity !
Freedom of choice for the consumer and free and fair competition must be
guaranteed through an enhanced cooperation between Car Manufacturers
and Insurance Companies under supervision of State Members.
IDEC - Wednesday 10th october 2012
9. Thank you for your attention !
Further information :
http://www.imagroupe.eu/
antoine.trarieux@ima.eu