For this week’s customer service focus, we would like to clarify the payments process in order to explain [in a bit more detail] how the system is set up to protect you financially and get your payment over as fast as possible. We’re over the moon you love using the service, and want to make it as easy and as safe as we can for you to get the profit.

1. CUSTOMER SERVICE
STRAIGHT TALK
LET'S GET PAID ON TIME!

2. For this week’s customer service focus, we would like to clarify the
payments process in order to explain [in a bit more detail] how the
system is set up to protect you financially and get your payment
over as fast as possible. We’re over the moon you love using the
service, and want to make it as easy and as safe as we can for you
to get the profit.
Okay, let’s jump right in. Payments - GO!
How long does it take to receive my funds?
It depends on the final sale price of your item.
Under $100:
For all items under $100, you will receive payment within 24
hours of the item being delivered to the buyer. The system has
to sync with UPS. So, once you see confirmation of delivery the
payment should be credited to your Threadflip account within
the next day. We also send an email notifying you when the
funds are available to cash out so you can also keep an eye out
for that message in your inbox.

3. Greater than or equal to $100:
For items over $100, it takes a little bit longer since the buyer is
given a 3-day buyer satisfaction guarantee. Once the item is
delivered, the buyer has three days to confirm satisfaction.
Keep in mind, returns are not mandatory unless they fall under
the FFF category.
It might take a little longer, but you’re getting get paid so
much more!
PRO-TIP: Handling the shipping yourself? Don’t forget to enter
your tracking information on the “Sales” page so we can delivery.
This is a MUST. Otherwise, we won’t be able to tell when the
package is delivered and will have no way to confirm when your
payment should be issued.
How do you receive payment?
We use PayPal for all payment transfers into your checking
account. So, you will need to open an account and link your
banking information in order to have the funds transferred there.

4. Once you are ready to transfer the funds, go to your Account
page and select “Cash Out.”
PRO-TIP: To make sure you enter the correct email associated with
your PayPal account when cashing out, login to PayPal prior to
initiating the transfer. If an incorrect email address is entered,
customer service has to get involved which will delay your pay
day.
Why do we use PayPal for payments?
Simple. It’s for your safety and convenience. PayPal is one of the
largest online payment processors. Using their service ensures
your funds are being processed through a trusted financial
institution.
Also, there are no additional fees to you! Threadflip incurs all
transaction fees associated with the cash out. This way you don’t
have to worry about any hidden fees being deducted from your
payment. YAY!!

5. NOTE: The processing time from your PayPal account to your
banking account is separate from the Threadflip transaction.
Therefore, we have no control on how long this transfer takes. For
more information, reference the PayPal FAQ.
That’s it! Not so bad, right? Back to the basics… safety AND
convenience.
Now, go make it rain - no, not that kind of rain.
Happy Flipping!