Influencing change through presentations

Slide 1: INFLUENCING CHANGE THROUGH PRESENTATIONS

Slide 2: HOWDY! my name is TRAVIS ISAACS and I’m an INTERACTION DESIGNER * http://flickr.com/photos/dustinaskins/1430483437/ 2 * among other things

Slide 3: Q Have you sat through a bad presentation? 3

Slide 4: Q Have you sat through a bad presentation? Q Why was it bad? 4

Slide 5: Q Have you sat through a bad presentation? Q Why was it bad? Q What do you remember about it? 5

Slide 6: Q Have you sat through a bad presentation? Q Why was it bad? Probably nothing. Q What do you remember about it? 6

Slide 7: A vicious circle Bad presentations Bad communication Less training Death by PowerP Bad (a relations oint Less nd how to fight it) money Less sales Alexei Kapterev 7

Slide 8: Q HOW DO I INFLUENCE CHANGE? A PRESENTATIONS

Slide 9: NOT A SILVER BULLET.

Slide 10: n ago our fathers brought forth o d Four score and seven years nceived in Liberty, and dedicate n, co this continent a new natio en are created equal. to the proposition that all m ether a great civil war, testing whted, can Now we are engaged in conceived and so dedica , so that nation, or any nation n a great battle-field of that war. We long endure. We are met o rtion of that field, as a final resting have come to dedicate a po ve their lives that that nation might a place for those who here g and proper that we should do this. live. It is altogether fitting n not But, in a larger sense, we can not dedicate—we ca ve men, allow—this ground. The bra it, far consecrate—we can not h gled here, have consecrated living and dead, who strug d or detract. The world will little above our poor power to ad hat we say here, but it can never note, nor long remember w is for us the living, rather, to be It forget what they did here. ished work which they who fought dedicated here to the unfin advanced. It is rather for us to be here have thus far so nobly task remaining before us — that here dedicated to the great e take increased devotion to that from these honored dead w e last full measure of devotion — th cause for which they gave that these dead shall not have died that we here highly resolve under God, shall have a new birth of in vain — that this nation, ment of the people, by the people, freedom — and that governish from the earth. 10 for the people, shall not per

Slide 11: http://www.norvig.com/Gettysburg/index.htm n ago our fathers brought forth o d Four score and seven years nceived in Liberty, and dedicate n, co this continent a new natio en are created equal. to the proposition that all m ether a great civil war, testing whted, can Now we are engaged in conceived and so dedica , so that nation, or any nation n a great battle-field of that war. We long endure. We are met o rtion of that field, as a final resting have come to dedicate a po ve their lives that that nation might a place for those who here g and proper that we should do this. live. It is altogether fitting n not But, in a larger sense, we can not dedicate—we ca ve men, allow—this ground. The bra it, far consecrate—we can not h gled here, have consecrated living and dead, who strug d or detract. The world will little above our poor power to ad hat we say here, but it can never note, nor long remember w is for us the living, rather, to be It forget what they did here. ished work which they who fought dedicated here to the unfin advanced. It is rather for us to be here have thus far so nobly task remaining before us — that here dedicated to the great e take increased devotion to that from these honored dead w e last full measure of devotion — th cause for which they gave that these dead shall not have died that we here highly resolve under God, shall have a new birth of in vain — that this nation, ment of the people, by the people, freedom — and that governish from the earth. 11 for the people, shall not per

Slide 12: “Presentations should help us to discuss and decide on the issues that shape our lives and organizations.” Cliff Atkinson - Beyond Bullet Points 12

Slide 13: high Email Presentation ENGAGEMENT Report low low FIDELITY of INFORMATION high 13

Slide 14: “Presentations should help us to discuss and decide on the issues that slides, lives and It’s not the shape our it’s organizations.” you use them. how Cliff Atkinson - Beyond Bullet Points 14

Slide 15: How do I give a [good, memorable, amazing, Q inspiring] presentations? 15

Slide 16: Guy Kawasaki: “It’s quite simple: a PowerPoint presentation should have ten slides, last no more than twenty minutes, and contain no font smaller than thirty points.” Scott Beale / Laughing Squid - laughingsquid.com 16

Slide 17: “Lessig Method” 240 slides ~20 minutes [VIDEO] 17

Slide 18: “No more than Six words on a slide. EVER.” Mike Gould, www.mondodyne.com 18

Slide 19: 19

Slide 20: “Bullet points create obstacles between presenters and audiences...” 20

Slide 21: “Many true statements are too long to fit on a PP [PowerPoint] slide, but this does not mean we should abbreviate the truth to make words fit. It means we should find a better tool to make presentations.” Edwarde Tufte, edwardtufte.com 21

Slide 22: “Many true statements are too long to fit on a PP “POWERPOINT IS EVIL” [PowerPoint] slide, but this does not mean we should abbreviate the truth to make words fit. It means we should find a better tool to make presentations.” Edwarde Tufte, edwardtufte.com 22

Slide 23: Prescriptive, not descriptive Text 23

Slide 24: TIP UNDERSTAND PURPOSE 24

Slide 25: WHAT IS THE PURPOSE OF YOUR PRESENTATION?

Slide 26: WHAT IS THE PURPOSE OF YOUR PRESENTATION? or- application, website, feature, etc.

Slide 27: http://flickr.com/photos/82409598@N00/585974241/ EXPLORE

Slide 28: http://flickr.com/photos/98635529@N00/317715920/ ALIGN

Slide 29: http://flickr.com/photos/trishabrunner/1399735883/ INSPIRE

Slide 30: INFLUENCE PROTOTYPE UNDERSTAND CHOOSE DEFINE IMPLEMENT RESEARCH LEARN IDEATE CHANGE

Slide 31: INFLUENCE PROTOTYPE UNDERSTAND CHOOSE DEFINE as important as what IMPLEMENT Understanding purpose is just RESEARCH in the slide LEARN you put IDEATE CHANGE

Slide 32: TIP TELL A STORY 32

Slide 33: Not that kind of story... Our Fishing Tr ip http://flickr.com/photos/9803968@N08/1605754211/

Slide 34: Not that kind of story... Our Fishing Tr ip the story of how you came to this conclusion http://flickr.com/photos/9803968@N08/1605754211/

Slide 35: 35

Slide 36: “Humans spent thousands upon thousands of years developing/evolving the ability to learn through stories. Our brains are tuned for it. Our brains are not tuned for sitting in a classroom listening passively to a lecture of facts, or reading pages of text facts.” Kathy Sierra 36

Slide 37: Rememb er Muliplication Tables? http://www.flickr.com/photos/basak/391016492/

Slide 38: http://www.flickr.com/photos/basak/391016492/

Slide 39: Even multiplication tables tell a story (albeit, a boring one) http://www.flickr.com/photos/basak/391016492/

Slide 40: A calculator can’t tell a story http://www.flickr.com/photos/basak/391016492/

Slide 41: Intriguing W hat makes a good story? Provocative Identification Emotional Engaging Revealing Conversational http://flickr.com/photos/flisspix/225315476/ 41

Slide 42: “...a meaningful story inspires belief in you and renews hope that your ideas indeed offer what you promise. Genuine influence goes deeper than getting.” STORY FACTOR by ANNETTE SIMMONS 42

Slide 43: Intriguing prestory?tion senta W hat makes a good Provocative Identification Emotional Engaging Revealing Conversational http://flickr.com/photos/garrettdimon/1423843432/in/set-72157602121290543/ 43

Slide 44: Silke Schümann 44

Slide 45: \"What begins to matter more [than mere data] is the ability to place these facts in context and to deliver them with emotional impact.\" Dan Pink 45

Slide 46: TIP SHOW, DON’T TELL 46

Slide 47: “The software is being stretched far beyond it’s original intended design to accommodate new features.” 47

Slide 48: The software is being stretched far beyond it’s original intended design to accommodate new features.

Slide 49: TIP SHOW, DON’T TELL http://headrush.typepad.com/creating_passionate_users/2005/12/_but_is_it_memo.html 49

Slide 50: http://headrush.typepad.com/creating_passionate_users/2005/12/_but_is_it_memo.html 50

Slide 51: http://flickr.com/photos/11849973@N00/1308764271/ 51

Slide 52: 1. Introduction The goal of the project is to design and implement a user-friendly interface that will allow Domain T146181 n.ch/problem/mod/C Managers to access (read and/or write access) the business rules that are implemented in http://consult.cer the workflow to enforce Service Level Agreements in the PRMS application. collaboration. y much for your We thank you ver The goal of this document is to propose a design for the SLA form that meets all the requirements, as described in the User Requirement Document, version 2.4. Timing Details: --------------- The rest of this document presents typical use cases and snapshots of the corresponding screens of s status in thi the Remedy User Tool for better clarity. Status for this case is Open. For IT Remedy - P IT Services / Mas / User 2 describes RMS s Storage / AFS Sectionking days. Typical use cases for creating/modifying SLA business rules: the time limit has been def ined to 3 wor Design Docum 1. Accessing DomainAdministration form es the case to be resolved ent for the SLA Ple ase note: the SLA definition requir Creating a New SLA Entry to Fixed) within 5 wor 2. g days. kin Form (and status set 3. Modifying a SLA Entry ired when the time lim it has exp Proposal l be triggered in to you, Another alarm wil will be sen4. aga t Copying an existing SLA Entry Version 1.3 – Jun taken. It e 2003 if no action is ll@cern.ch to: Harry.Rensha 5. Deleting a SLA Entry Catherine Charb and onnier, FIO/SAO - Vincen Section 3 describes additional PRMS Templates in order to send the SLA alarms. t Doré, FIO/SAO 1”: Example for “ESCALATION Level Section 4 describes how to modify the PRMS Template “New” that sends the acknowledgement mail to the user as it will make use of SLA variables. Notes: This is the Desig n Document for Requ the SLA form in 1. All forms will irements Dowithout version be called cument the prefix “PRMS:” for the Remedy PRMS the easier reading of 2.4. application based document. on the User 2. As usual, in a form, mandatory fields are in Bold. History Author Document creati Date on v. C. Charb Comments 1.0 onnier 23 April 2003 Creation Document upda te v.1.1 C. Charb onnier 13 May 20 03 Comments from Nicole Cremel an Roger Woolnou d gh (mainly abou Templates). Co t Document upda mments from Vin te v.1.2 C. Charb Doré. cent onnier 15 May 20 03 Corrections aft Document upda er the SLA Desig te v.1.3 C. Charb Meeting with PR n onnier 25 June MS Domain Ma 2003 Update about SP nagers. and On Hold Tim ers. vices posed by the IT Ser Services domain pro sible text in the IT For informa tion, example of pos Domain Manager: ctrl) to afs account gif rm (what happened - SLA Level 1 ala Subject: CT146181 2 mann@cern.ch 20 Cc: Bernd.Poller 1 52

Slide 53: tracker.garrettdimon.com 1. Introduction The goal of the project is to design and implement a user-friendly interface that will allow Domain T146181 n.ch/problem/mod/C Managers to access (read and/or write access) the business rules that are implemented in http://consult.cer the workflow to enforce Service Level Agreements in the PRMS application. collaboration. y much for your We thank you ver The goal of this document is to propose a design for the SLA form that meets all the requirements, as described in the User Requirement Document, version 2.4. Timing Details: --------------- The rest of this document presents typical use cases and snapshots of the corresponding screens of s status in thi the Remedy User Tool for better clarity. Status for this case is Open. For IT Remedy - P IT Services / Mas / User 2 describes RMS s Storage / AFS Sectionking days. Typical use cases for creating/modifying SLA business rules: the time limit has been def ined to 3 wor Design Docum 1. Accessing DomainAdministration form es the case to be resolved ent for the SLA Ple ase note: the SLA definition requir Creating a New SLA Entry to Fixed) within 5 wor 2. g days. kin Form (and status set 3. Modifying a SLA Entry ired when the time lim it has exp Proposal l be triggered in to you, Another alarm wil will be sen4. aga t Copying an existing SLA Entry Version 1.3 – Jun taken. It e 2003 if no action is ll@cern.ch to: Harry.Rensha 5. Deleting a SLA Entry Catherine Charb and onnier, FIO/SAO - Vincen Section 3 describes additional PRMS Templates in order to send the SLA alarms. t Doré, FIO/SAO 1”: Example for “ESCALATION Level Section 4 describes how to modify the PRMS Template “New” that sends the acknowledgement mail to the user as it will make use of SLA variables. Notes: This is the Desig n Document for Requ the SLA form in 1. All forms will irements Dowithout version be called cument the prefix “PRMS:” for the Remedy PRMS the easier reading of 2.4. application based document. on the User 2. As usual, in a form, mandatory fields are in Bold. History Author Document creati Date on v. C. Charb Comments 1.0 onnier 23 April 2003 Creation Document upda te v.1.1 C. Charb onnier 13 May 20 03 Comments from Nicole Cremel an Roger Woolnou d gh (mainly abou Templates). Co t Document upda mments from Vin te v.1.2 C. Charb Doré. cent onnier 15 May 20