2. In the Beginning
ο
ο Everything starts with a
plan
ο Phase 1 β Understand
Your Audience
ο Phase 2 β Skills the
Team Needs
ο Phase 3 β Set Goals
ο Phase 4 β Pick Tool
ο Phase 5 β Measurement
ο Phase 6 - Monitoring
3. Hello? Whoβs There?
ο
ο 19% are inactive
ο 68% are the spectators
ο 59% are the joiners
ο 19% are collectors
ο 33% are critics
ο 31% are conversationalists
ο 23% are creators
4. Go Team
ο
ο Creativity
ο Inquisitive
ο Patience
ο Persistence
ο Common Sense
ο Customer Service
ο Sensitivity
ο Commitment