Training your extended enterprise is different than training your employees. Learn about the five types of extended enterprise LMS solutions including corporate, association, for-profit, government and academic. We have a case study for each type as well as the measurable benefits they derive from training their extended enterprise.
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5 Types of Extended Enterprise Learning
1. 5 Types of
Extended Enterprise
November 11th, 2014
John Leh CEO, Lead Analyst
Talented Learning
2. Who is Talented Learning?
• Extended enterprise (EE) learning news,
research and consulting
• Founded in 2014 -- Independent analysts
• Experts on the business of training
• Research vendors, technology and best
practices
• Weekly blog and webinar on all things EE
Learning
3. Today’s Agenda
• What is Extended Enterprise (EE)
• Voluntary users
• EE Learning Technology Tools
• 5 Types of EE Learning with examples
4. What is Extended Enterprise Learning?
• Any training or learning targeted towards your non-employee audiences
• Every industry globally
• Combination of marketing and education
• EE is extremely measurable
• Voluntary nature of users
• 5 Types of EE:
• Corporate
• Member Organization
• For Profit Training
• Public Sector
• Academic
5. Extended Enterprise vs. Employee Learners
Extended Enterprise
• Perceive value in content
• Purchase content
• More than one source
• Unknown access points
• Do not hate taking content
Employees
• Take assigned content
• Content is due
• Corporate LMS
• Single sign on
• Content is worth hating
6. Why Extended Enterprise Learning?
• Make Money
• Increase core sales from higher sales channel effectiveness
• Create a revenue stream from selling content
• Improve customer satisfaction
• Save Money
• Decrease training costs
• Decrease of customer support calls
• Cost avoidance (compliance)
• Reuse of content
• Automation
• Short Cycle Time
• Shorten sales cycle
• Global expansion
• New product launches
• Onboarding
7. What are the Tools of EE?
• Learning Management System (LMS)
• eLearning Authoring Tools
• Virtual Classroom/Meeting
• CRM
• Social Collaboration
8. Corporate EE Learning
Types
• Sales and distribution channel
• Dealers, franchises and agents
• Customers and users
Measurable Impact
• Increase sales and customer satisfaction
• Global growth
• Decrease training costs
• Decrease of customer support calls
• Cost avoidance (compliance)
• Shorten cycle time from new product/partners
Agents
You
Partners
Channel
Distributors
Dealers
Customers
Users
Franchises
10. Member Organizations EE
Types
• Associations
• Unions
• Non- Profit
Measureable Impact
• New revenue stream
• Member value
• Global growth
• Core to mission
11. America’s Health Insurance Plans
• National association for health insurance professionals
– Sold 35 self-study, paper “book” courses to 42,000 students
– Online exam and grades were manually entered
• Implemented TopClass LMS
– Now serves 82,000 active users
– Integrated with AMS, finance and product fulfilment
– Create all online content and programs of studies
– Business customer support
– Increased sales, cross sales,
– Reduced support calls
– Increase member satisfaction and operational efficiency
12. For Profit Training Companies EE
Types
• Make their living off of training
• Corporate and individual customers
• Continuing Education Providers
Measurable Impact
• Transition from ILT to eLearning
• Increase revenue
• Grow reoccurring revenue stream
• Build loyalty
13. Bert Rodgers Schools
Quality. Integrity. Continuous Improvement. Responsiveness. | elogiclearning.com
About Bert Rodgers Schools
• Leading provider of education for over 1,000,000 licensed professionals in the highly regulated and licensed fields of
Real Estate, Appraisal, Community Association Management and Mortgage
• eLogic Partner Since 2007
Primary Challenge or Objective
• Licensing Management: BRS needed an LMS with robust eCommerce functionality and a licensing model that would
cost-effectively support the unique needs of their customers
• Course Development and Conversion: BRS was looking for a full service partner who could also assist them with
converting several hundred hours of content from the proprietary legacy format
Solution
• 4 ecommerce, self-service portals
• Saved millions in payroll, materials and operational costs
14. Public Sector EE
Types
• Emergency preparedness, first responders, law enforcement
• Volunteers
• Public service
• Armed Forces
Measurable Impact
• No other media to reach so many people
• Cost avoidance
• Alternative to customer support
• Rapid notification
• Social network
• Revenue!
15. Speed Awareness Training
Northamptonshire Police offer training as an alternative to points on a driving licence with the aim of
educating motorists about speed. Over 2000 bookings are made monthly.
Reduced administration costs by 70%. 5 staff now 1.5 saving of in excess 6500 admin hours
Financial Management – improved auditing and reconciliation as bookings and payments are
matched automatically
Improved Cash Flow - online booking with advanced payment
Improved Course Attendance - email and text reminders, virtually eliminating candidate non-attendance.
Reduced Errors – through integration and automated update of Police NDORS system
Business Intelligence – accurate reporting provides the basis for confident decision making and
planning
Customer Satisfaction –streamline efficient service and communication provides enhanced public
engagement
16. Academic EE
Types
• MOOCs – Massive Open Online Course
• Free or paid open education
• Vocational and Trade Schools
Measurable Impact
• Public awareness
• Improve brand image for the universities
• Drive paid enrollment with the free
teasers
• Recruitement
18. Conclusion
• Many types of extended enterprise learning
• Voluntary learners
• Combination of marketing and education
• Extremely measurable learning
• Help at TalentedLearning.com
19. Next Week’s Webinar
• TalentedLearing.com/webinars
• Next week -- How to Build a Channel Certification Program
• Top 15 Features of Extended Enterprise Learning
• Building the Business Case for EE Learning
• How to Trade in Your Current LMS
• Five Crucial Steps to Launching your EE Program
• Social Learning and the EE
More than one source – training companies, associations, universities all selling same customer content.
Yum is the world's largest restaurant chain and an umbrella organization for brands like KFC, Taco Bell, and Pizza Hut. It has 38K restaurants globally and 85% of them are franchisee owned.
Before they had a unified system:
Each brand was designing, developing & delivering training on their own
Tracking was difficult
Cost of content creation & distribution was high
Training was inconsistent
Affecting : employee turnover, speed to productivity
By using Saba Unified Platform:
Moved to One single platform but at the same time were able to maintain specific brand requirements (Reinforcing brand identity)
Streamline the process by automating the enrollment process by using Saba's automated prescriptive engine
Increased adoption : 1 M users trained using standardized classes
Content development became easier and they were now able easily now share it between organizations.
Also reuse content - which is great considering the cost of creating content
Also in service business - needed to test soft skills as well as knowledge : Training delivered using multiple methods : Web-based modules, on the job checklist, online assessments
2% increase in hospitality score
They used the Saba Virtual Classroom model to deliver training consistently, quickly and cost effectlevly
28000 Saba Meeting sessions last year (more this year!)
They were le to significantly reduce time & dollars to prepare and ship training materials as new products & services were launched.
Restaurant managers were now meeting virtually and through VOIP reducing travel & telecommunication cost
Also tracking of these activities became simpler and more effective
Results:
Employee turnover reduced by 20% and improved hospitality score (customer sat) by 2%, which is significant in the fast food industry.
Much reduced administration, no re-keying of data, manual re-certification processes, etc.
Fewer errors
Faster turn around times
Individual – SchoolKeep
ILT – Firmwater
Large scale -- Administrate