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why happiness, at work?
- 1. at WORK WHY HAPPINESS? SUNNY GROSSO CULTURE AND BRAND BOSS Carlos Piera Global Happiness Navigator
- 2. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE
- 3. WHAT ARE YOUR GOALS IN LIFE?
- 4. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE‟RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. WHEN I GET ______ I WILL BE HAPPY LOTTERY WINNERS TERMINALLY INJURED OR DISABLED
- 5. $2B COMPANY 8 MILLION CUSTOMERS FORTUNE‟S BEST PLACE TO WORK
- 6. CUSTOMER SERVICE #1 PRIORITY FREE SHIPPING, 365 DAY RETURNS, 800# EVERY PAGE
- 8. HOW IS CULTURE #1 PRIORITY? HIRE, MEASURE, FIRE 5 WEEKS OF TRAINING $4000 TO QUIT CULTURE BOOK
- 10. ZAPPOS GROWTH USING HAPPINESS AS A BUSINESS MODEL NOV „09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION
- 12. DH STORY PURPOSE: Help Companies Achieve Profits, Passion & Purpose DH Movement 2011 $1,2B DH@Work $265M YOU! OH @#$% Culture Book 2010 DH Book DH Bus
- 13. PURPOSE: HELP COMPANIES ACHIEVE PROFITS, PASSION AND PURPOSE WITH COACHING CONSULTING METRICS & TOOLS THROUGH SCIENCE OF HAPPINESS & PRINCIPLES FROM BOOK
- 14. THAT‟S GREAT, BUT IT‟LL NEVER WORK FOR MY COMPANY
- 15. 72% UNHAPPY AT WORK * Deloitte Shift Index 2010
- 17. Gallop 20XX Gallup 2011 WHAT IS IT COSTING YOU?
- 18. WE NEED NEW THINKING
- 20. THE CASE FOR HAPPINESS HUMAN SENSE
- 21. WHEN I GET _____ , I WILL BE HAPPY
- 22. FAST FORWARD: TOP 5 REGRETS IN LIFE 1. I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED OF ME 2. I WISH I HADN‟T WORKED SO HARD 3. I WISH I‟D HAD THE COURAGE TO EXPRESS MY FEELINGS 4. I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS 5. I WISH I HAD LET MYSELF BE HAPPIER * Bronnie Ware, Palliative Care Nurse caring for patients in last 12 weeks of life
- 23. HAPPINESS IS PREDETERMINED …BUT ONLY 10% *Seawn Achor, The Happiness Advantage
- 24. THE CASE FOR HAPPINESS SCIENTIFIC SENSE 90% OF HAPPINESS IS HOW OUR BRAINS PROCESS THE WORLD OUR BRAINS CAN BE REWIRED FOR HAPPINESS. CHANGE YOUR MINDSET, CHANGE YOUR WORLD
- 25. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS FRAMEWORK #2 MASLOW‟S HIEARCHY
- 26. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
- 27. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
- 28. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
- 29. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
- 30. THE CASE FOR HAPPINESS $ BUSINESS SENSE THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS BUSINESS LIFE
- 31. THE CASE FOR HAPPINESS $ BUSINESS SENSE HAPPY EMPLOYEES = HAPPY CUSTOMERS = SUCCESSFUL COMPANY
- 32. THE CASE FOR HAPPINESS $ BUSINESS SENSE ZAPPOS
- 33. THE CASE FOR HAPPINESS $ BUSINESS SENSE BEST WORKPLACES vs S&P 500
- 34. THE CASE FOR HAPPINESS $ BUSINESS SENSE WHAT SEPARATES THE BEST? FOCUS ON CULTURE & EMPLOYEE WELL BEING ATTRACT & RETAIN BEST MORE PRODUCTIVE BETTER PRODUCT, SERVICE, SALES BUILD LEADERS, LEGACY
- 35. THE CASE FOR HAPPINESS SCIENTIFIC SENSE 1998
- 36. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS IS A SERIOUS BUSINESS A POSITIVE INTERACTION AT WORK HAS AN EFFECT 5X MORE PRODUCTIVE THAN A NEGATIVE ONE
- 37. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS FRAMEWORK #1
- 38. THE CASE FOR HAPPINESS SCIENTIFIC SENSE
- 39. THE CASE FOR HAPPINESS $ BUSINESS SENSE
- 40. COULD THAT WORK FOR MY COMPANY?
- 41. COULD THAT WORK FOR MY COMPANY?
- 42. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL
- 43. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 1. CULTURE BASED ON CORE VALUES VALUES DEFINE CULTURE GUIDE BEHAVIORS FOR ALL EVERYONE‟S BUSINESS
- 44. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL CULTURE = VALUES + BEHAVIORS + PURPOSE PRACTICED OVER TIME
- 45. CORE VALUES = DEFINE CULTURE ZAPPOS 10 CORE VALUES 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble
- 46. CORE VALUES = EVERYBODY‟S BUSINESS ZAPPOS 10 CORE VALUES 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble
- 47. WARNING! 47
- 48. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 2. SCIENCE OF HAPPINESS SENSE OF PROGRESS SENSE OF CONTROL CONNECTEDNESS
- 49. SENSE OF PROGRESS LIFE COACH ZU CLASSES & RAISES
- 50. SENSE OF CONTROL BUILDS AUTONOMY OWNERSHIP & CONNECTION TO TASK IE CLT EMPOWERED TO WOW
- 51. CONNECTEDNESS HAPPINESS DOESN‟T COME PRIMARILY FROM WITHIN BUT RATHER FROM BETWEEN - BUDDHA ENGAGEMENT COMMUNICATION TEAMWORK (LIVE LONGER!)
- 52. CONNECTEDNESS ENERGY ENGAGEMENT EXPLORATION HOW TEAM MEMEBERS CONTRIBUTE HOW TEAM MEMEBERS COMMUNICATE HOW TEAMS COLLABORAGE New Science of Building Great Teams, Alex “Sandi” Pentland; Harvard Business Review; April 2012
- 54. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 3. HIGHER PURPOSE GIVES MEANING TO WORK INSPIRATION TO EMPLOYEES & CUSTOMERS COMPASS FOR DECISION MAKING
- 55. HIGHER PURPOSE „THE MEANING OF LIFE IS TO FIND YOUR GIFT & THE PURPOSE OF LIFE IS TO GIVE IT” - Pablo Picasso
- 56. HIGHER PURPOSE = HUMAN VALUES TOP 5 HIGHER PURPOSE THEMES OF SUCCESSFUL COMPANIES ELICITING JOY SENSE OF HAPPINESS, WONDER ENHANCING CONNECTION MEANINGFUL WAY INSPIRING EXPLORATION NEW HORIZONS & EXPERIENCES EVOKING PRIDE INCREASED CONFIDENCE, VITALITY IMPACTING SOCIETY BROADLY
- 57. HIGHER PURPOSE = HIGHER PROFIT WORLD‟S 50 FASTEST GROWING BRANDS THOSE WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%
- 58. HIGHER PURPOSE INSPIRE & IMPLEMEMT SOLUTIONS TO THE ENVIRONMENTAL CRISIS VOLUNTEER 2MO YR WITH PAY
- 59. HIGHER PURPOSE VALUES AND PURPOSE DRIVEN COMPANIES COSTCO TOYOTA CONTAINER STORE TRADER JOE‟S GOOGLE NEW BALANCE STARBUCKS JET BLUE JOHNSON & JOHNSON AMAZON BMW HONDA LL BEAN CATEPILLAR METHOD EBAY PATAGONIA IDEO REI IKEA SOUTHWEST WHOLE FOODS TOM‟S ZAPPOS
- 60. IS HAPPINESS AT WORK NICE TO HAVE OR MUST HAVE?
- 61. NICE TO HAVE “HAPPINESS IS THE SINGLE GREATEST COMPETITIVE ADVANTAGE IN THE MODERN ECONOMY” - SHAWN ACHOR
- 62. NICE TO HAVE? “…WIN IN A WORLD OF RELENTLESS CHANGE, FERICIOUS COMPETITION, AND UNSTOPPABLE INNOVATION “ - GARY HAMEL
- 63. NICE TO HAVE? TOP DOWN IS DEAD MASS PRODUCTION MODEL OF 1950‟s HEIARCHICAL TOP DOWN YOU‟RE LUCKY TO HAVE A JOB
- 64. MUST HAVE TRANSPARENCY IS A TSUNAMI
- 66. SO HOW DO YOU USE HAPPINESS AS A BUSINESS MODEL?
- 67. “GET THE CULTURE RIGHT THEN EVERYTHING ELSE WILL FALL INTO PLACE” • RIGHT EMPLOYEES, BAD EGGS WEED OUT • COMITTED WORKFORCE, PERFORMS • DOING THE RIGHT THING, LONG TERM SUCCESS • COMPETITIVE EDGE IN PERFORMANCE, PROFITS
- 68. (SO) WHAT DOES YOUR CULTURE LOOK LIKE?
- 69. (HINT, NOT THIS)
- 70. GET CURIOUS • ASK • MEASURE • DEFINE CULTURE PITFALLS • COMMITMENT • WALK THE TALK • SHORT TERM THINKING
- 71. BIG TIP FOCUS ON MANAGERS MANAGERS AMPLIFY CULTURE PEOPLE JOIN COMPANIES, LEAVE MANAGERS
- 73. HAPPINESS AT WORK SURVEY DELIVERINGHAPPINESSATWORK.COM
- 74. at WORK YOUR FRIENDS ON THE JOURNEY TO HAPPINESS SUNNY@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM