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Tuesday 21st September 2010
Steven Pritchard




WELCOME TO:
Leading Successful Virtual Teams
TMA World e-Class Webinar
So... Why are we here?

To support effective Virtual Team Collaboration by:



                      Self Leadership


        6C’s Performance Framework


                        Leader Roles

                                    © Transnational Management Associates Ltd 2010 – Leading Successful Virtual Teamss
My Own Virtual Team


                                             UK
                                                                         Poland          Russia
           Canada                                         Germany
                                             Belgium
                                                              Luxembourg
                                                   France
                                                               Czech Ukraine          Kazakhstan
               USA                                    Italy
                                          Spain                 Bosnia    Romania

                                                    Algeria
                                       Morocco                                                               China

  Mexico
              Costa Rica

                                                                                             India


                                                                                                                       Singapore


                              Brazil


                                                                                    • 36 Consultants
                                                              South Africa
                                                                                    • 26 Countries
                           Argentina
                                                                                    • 14 Local Languages




                                                  © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 3
Challenges - Major impacts of virtual distance




                         Isolation




             Confusion                 Fragmentation



                     © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 4
Countermeasures to virtual distance




                    Isolation to
                   Engagement




                              ?
            Confusion                      Fragmentation
               to                               to

            Clarity                      Cohesion

                      © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 5
‘Leadership from everyone …everywhere’




For collaboration in virtual teams to be effective team members need
    to demonstrate SELF LEADERSHIP to a much greater degree



                            © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 6
COOPERATION



                                      Establish and sustain trusting
                                      relationships across time, distance
         Global                       and cultures
         Virtual
         Team
     Effectiveness
                                      • Recognizing the importance of
                                        supporting team virtual members

                                      • Creating trust between virtual
                                        team members




 Supporting
   Supporting
Convergence
 Cooperation
                     © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams   7
Supporting Cooperation…

Leader Role

                      Partner




                        COOPERATION

        Establish a climate in the team focused on ‘We’
                         rather than ’I’



                          © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 8
COOPERATION
                                      By setting and maintaining a clear
                                      purpose, direction, and shared set of
                                      priorities common to all members…
                                      regardless of their location
        Global
        Virtual
        Team
    Effectiveness                     • Keep your team on track

                                      • Recognizing our team’s purpose

                                      • Establishing markers to achieve
                                        team convergence

                                      • Staying aligned
  Creating
 Supporting
Convergence
Convergence
                    © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 9
Creating Convergence…
Leader Role

                   Pathfinder




                        CONVERGENCE

         Concentrate the teams energies and activities on
          identifying and reaching a common destination



                          © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 10
COOPERATION

                                       Align work through clearly defined roles
                                       and responsibilities, tools, and
                                       processes by:
         Global
         Virtual
         Team
                                       • Promoting openness, synchronization
     Effectiveness                       and transparency

                                       • Identifying technology that supports
                                         team coordination




   Assisting

Coordination
                     © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 11
Assisting Coordination…
Leaders Role

                 Synchroniser




                     COORDINATION
                     CONVERGENCE

      Design and develop well organised structures to
                  support team efficiency



                       © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 12
COOPERATION


                                        Leverage the knowledge, skills, and
                                        experiences of all team members by:
           Global
          Virtual
           Team                         • Understanding how to contribute
       Effectiveness
                                            to team development …naturally!


                                        • Highlight electronic behaviours
        CAPABILITY                          that support or destroy capability




6    Leveraging
    Capability
                       © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 13
Leveraging Capability ….
Leader Role

                    Synergizer
                       Shifts




                        CAPABILITY

       Enhance the ability of individuals and the team
         to fulfill their formal and informal potential



                        © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 14
COOPERATION


                                       To generate shared verbal and
                                       written understanding across
                                       distances via technology by:
          Global
          Team
       Performance
                                       • Defining best practices and
                                           behaviors for one-to-many,
                                           many-to-one, and one-to-one
                                           virtual communication
       CAPABILITY




6   Enhancing
Communication
                     © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 15
Enhancing Communication
Leader Role

                     Clarifier




                    COMMUNICATION
                      CAPABILITY

           Generate shared verbal and written
      understandings across distances via technology.


                       © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 16
COOPERATION




                                     To maintain a virtual workplace
        Global
                                     inclusive of value and style differences
       Virtual                       by:
        Team
    Effectiveness

                                     • Recognizing the national, corporate
                                     and functional cultural differences that
                                     influence business interactions
     CAPABILITY




   Applying
  Cultural
Intelligence
                    © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 17
Applying Cultural Intelligence
Leader Role

                   Conductor




                        CULTURAL
                      INTELLIGENCE
          Develop a team culture that values and
      Develop and maintain a global virtual workplace
       accommodates differences whilst identifying
          inclusive of value and style differences.
                      common ground


                       © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 18
Team Performance Zone… Leader Roles

     Partner                                      COOPERATION



    Pathfinder                                    CONVERGENCE



   Synchroniser                                    COORDINATION



    Synergiser                                        CAPABILITY



     Clarifier                                   COMMUNICATION



                                                      CULTURAL
    Conductor                                       INTELLIGENCE

                  © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 19
Finale!


          THANK YOU FOR
        PARTICIPATING TODAY
                Please visit our website
                  www.tmaworld.com

                      Stay in touch!

  Email: spritchard@tmaworld.com

  LinkedIn: http://www.linkedin.com/in/stevenpritchardtmaw

  Mobile: +44 (0) 7778 605 143


                         © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 20

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TMA World Webinar Leading Successful Virtual Teams

  • 1. Tuesday 21st September 2010 Steven Pritchard WELCOME TO: Leading Successful Virtual Teams TMA World e-Class Webinar
  • 2. So... Why are we here? To support effective Virtual Team Collaboration by: Self Leadership 6C’s Performance Framework Leader Roles © Transnational Management Associates Ltd 2010 – Leading Successful Virtual Teamss
  • 3. My Own Virtual Team UK Poland Russia Canada Germany Belgium Luxembourg France Czech Ukraine Kazakhstan USA Italy Spain Bosnia Romania Algeria Morocco China Mexico Costa Rica India Singapore Brazil • 36 Consultants South Africa • 26 Countries Argentina • 14 Local Languages © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 3
  • 4. Challenges - Major impacts of virtual distance Isolation Confusion Fragmentation © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 4
  • 5. Countermeasures to virtual distance Isolation to Engagement ? Confusion Fragmentation to to Clarity Cohesion © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 5
  • 6. ‘Leadership from everyone …everywhere’ For collaboration in virtual teams to be effective team members need to demonstrate SELF LEADERSHIP to a much greater degree © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 6
  • 7. COOPERATION Establish and sustain trusting relationships across time, distance Global and cultures Virtual Team Effectiveness • Recognizing the importance of supporting team virtual members • Creating trust between virtual team members Supporting Supporting Convergence Cooperation © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 7
  • 8. Supporting Cooperation… Leader Role Partner COOPERATION Establish a climate in the team focused on ‘We’ rather than ’I’ © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 8
  • 9. COOPERATION By setting and maintaining a clear purpose, direction, and shared set of priorities common to all members… regardless of their location Global Virtual Team Effectiveness • Keep your team on track • Recognizing our team’s purpose • Establishing markers to achieve team convergence • Staying aligned Creating Supporting Convergence Convergence © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 9
  • 10. Creating Convergence… Leader Role Pathfinder CONVERGENCE Concentrate the teams energies and activities on identifying and reaching a common destination © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 10
  • 11. COOPERATION Align work through clearly defined roles and responsibilities, tools, and processes by: Global Virtual Team • Promoting openness, synchronization Effectiveness and transparency • Identifying technology that supports team coordination Assisting Coordination © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 11
  • 12. Assisting Coordination… Leaders Role Synchroniser COORDINATION CONVERGENCE Design and develop well organised structures to support team efficiency © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 12
  • 13. COOPERATION Leverage the knowledge, skills, and experiences of all team members by: Global Virtual Team • Understanding how to contribute Effectiveness to team development …naturally! • Highlight electronic behaviours CAPABILITY that support or destroy capability 6 Leveraging Capability © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 13
  • 14. Leveraging Capability …. Leader Role Synergizer Shifts CAPABILITY Enhance the ability of individuals and the team to fulfill their formal and informal potential © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 14
  • 15. COOPERATION To generate shared verbal and written understanding across distances via technology by: Global Team Performance • Defining best practices and behaviors for one-to-many, many-to-one, and one-to-one virtual communication CAPABILITY 6 Enhancing Communication © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 15
  • 16. Enhancing Communication Leader Role Clarifier COMMUNICATION CAPABILITY Generate shared verbal and written understandings across distances via technology. © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 16
  • 17. COOPERATION To maintain a virtual workplace Global inclusive of value and style differences Virtual by: Team Effectiveness • Recognizing the national, corporate and functional cultural differences that influence business interactions CAPABILITY Applying Cultural Intelligence © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 17
  • 18. Applying Cultural Intelligence Leader Role Conductor CULTURAL INTELLIGENCE Develop a team culture that values and Develop and maintain a global virtual workplace accommodates differences whilst identifying inclusive of value and style differences. common ground © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 18
  • 19. Team Performance Zone… Leader Roles Partner COOPERATION Pathfinder CONVERGENCE Synchroniser COORDINATION Synergiser CAPABILITY Clarifier COMMUNICATION CULTURAL Conductor INTELLIGENCE © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 19
  • 20. Finale! THANK YOU FOR PARTICIPATING TODAY Please visit our website www.tmaworld.com Stay in touch! Email: spritchard@tmaworld.com LinkedIn: http://www.linkedin.com/in/stevenpritchardtmaw Mobile: +44 (0) 7778 605 143 © Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 20