Intelligent Venue Solutions Event Technology

Intelligent Venue Solutions
We are leading the way in the deployment of RFID, NFC, mobile and
other contactless technologies to create significant additional value for
event producers, their customers, artists and brand partners.
Contact Us
Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560
Paul Pike – paul@intelligentvenues.com - T: +44 (0) 7950 453704
Connect, Capture, Engage, Amplify
INTEGRATED TECHNOLOGY SOLUTIONS
FOR CONNECTED LIVE EVENTS
www.intelligentvenues.com
Event Control
Dynamic Barcode; RFID;NFC Mode access systems
Staff and Asset tracking
Child Safety & Age Verification systems
Fast-track Entry Lanes
Payments
Cashless wristbands & devices
Contactless + Chip & Pin fast card payments
Electronic tokens and voucher systems
Experiences
Social media integration
Brand Activation
Mobile integration
Audience intelligence

Our Service Menu
WWW.INTELLIGENTVENUES.COM
Contact Us
Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
Payments
Managed Debit/Credit ‘Fast-
Clear’ Card Payments
IVS’ unique and fully-managed solutions
have proven usage at large scale festivals
and events across the UK and in Europe.
Integrated EMV Open & Closed
Loop Cashless Systems
Electronic Voucher Redemption
Automated Settlement
Live Transaction Visibility –
Web Based
Audience Engagement
Delivering powerful and cost-effective
relationship management tools for
events and their commercial partners
Social Media Integration &
e-Content delivery
Brand Activation
Audience Intelligence
Gamification/
Competitions/Incentives/
Rewards
Social Photography/
Electronic Cloakroom
Smart table – seat finder
Access & Event Control
Dramatically improving customer
experience, operational efficiency,
event/crowd management & safety, &
reducing costs.
Smart Ticket Collections
Smart Access Control
Customer Management
(Child Safety, Age
Validation, Medical Safety, etc.)
Smart Crew Accreditation
&Catering/ Asset Management
Web Based ‘Real-time’
Dashboard Analytics

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Significantly increase customer experience, increasing their loyalty to the event
Give event organisers more control and transparency over their operation
Improve the quality and efficiency of event management
Generate more revenue for event organisers through new and existing income
streams
Increase audience engagement and facilitate Big Data collection
Enable stakeholders to get closer to their customer by knowing more about
them individually and as a whole
Make events safer for customers and reduce theft
Provide organisers with transparency over all financial transactions on their site
Increase the value of their event to artists and supporting brand partners
Significantly reduce ticket fraud and unwanted resale
IVS technology consists of a suite of modular enterprise applications and services for the connected world.
We add intelligence to live events and remove the guesswork when it comes to marketing and meeting the
expectations of customers and brand partners.
We have all the hardware and software components necessary to deliver to small or large scale indoor or
outdoor events, supporting RFID, NFC and barcode as well as online or offline operation.
IVS technology is proven to:

What Sets IVS Apart?
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REPUTATION & CREDIBILITY – Unrivalled delivery record to some of the world’s flagship events and brands
BEST OF BREED CASHLESS SYSTEM – IVS is currently the only provider in the market with the capability to
offer:
 A fully EMV-certified ‘Open Loop’ cashless solution with PCI-DSS compliance for maximum security
 Fast and robust industry-standard chip+PIN card acceptance optimised for Greenfield event
environments
 A unified payment and settlement infrastructure that accommodates any combination of open and
closed loop cashless solution as well as chip-PIN card acceptance via a single payment terminal device
COST EFFECTIVENESS – We have solutions to fit events of all shapes, sizes and budgets
PROPRIETARY SYSTEMS – All software and IP has been built in-house and is fully owned by IVS
INTEGRATED – Our solutions are built from the ground up for the connected world
HIGH LEVEL STRATEGIC RELATIONSHIPS – Unique network spanning banking, event promotion, brands, etc.
DEEP MARKET KNOWLEDGE – Providing us with a superior understanding of our clients’ needs
WHITE LABEL SYSTEMS – Providing seamless client integration with our clients, strengthening their brand
SERVICE DRIVEN – Client testimonials underline our strong market reputation for exceeding client
expectations
ROBUST DELIVERY – Our solutions are optimised for challenging environmental conditions & high crowd-flow

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Market-Leading Track Record
IVS has deployed its technology on a commercial basis to flagship stakeholders in the
sectors of Live Music, Sport, Exhibitions, Academia and Brand Activations, including:
…and many more

Presenting: The Intelligent Event
Our innovative and robust solutions make the next generation of technology-enabled events a reality today.
Cashless
Payments
Social
Connect
Access
Control
Increased convenience, speed, security & customer spend
Transparency & control over all spending & merchant activity
Reduced operational costs, accounting discrepancies & theft
Loyalty & reward schemes
Group purchase incentives
Transact beyond the event
Social gifting
Age verification
Social commerce
Know your audience
Data on all attendees
Identify ‘influencer’ fans
Reduce marketing costs
Engage beyond the event
Increase value to brands
Sell them other targeted products,
eg. Gigs/tours
Social media interaction at live event
Age protection and child tracking
Gamification
Mobile integration
Premium/ paid-for access, eg:
Fast-track lanes
Premium toilets/showers
On-site VIP upgrades
Enhanced control, speed & security
Accurate real-time knowledge of
numbers on-site and in specific areas
Control secondary ticketing
Track all staff and assets
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Our flexible, unified platform is fully backed by the
financial industry and accommodates EMV-compliant
open loop and closed loop cashless payments
Payments are authorised using industry-standard
equipment and processes, with all card and
transactional data safeguarded under strict PCI-DSS
compliance for maximum security – expect no less
Supports tokens alongside currency
Supports inside commissions on transactions
Optimised for rapid-deployment Green Field
environments
Any unspent funds can be automatically refunded after
the event, put towards next year’s ticket or spent
outside the event with our open loop system
Cashless Payments
We are the only supplier in the market with a single payment terminal that can accept fast and
secure payments from credit and debit cards as well as RFID cashless wristbands/cards and mobile
NFC devices. Our system is as robust as high street retail with far superior transaction speeds.
Our cashless solutions are backed by:
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Top-up online before event or at manned customer service
helpdesks and via mobile app during event
Or set an auto top-up to avoid running out of money on-site
Ultra fast payment authorisation
State-of-the-art wired and wireless payment terminals
Real-time reporting of all spending and merchant activity
Supports loyalty-based offers (eg. Buy 3 drinks and get 1 free)
and discounts (eg. 20% off for crew/ fan ambassadors)
All event transactions are authorised online to prevent
negative balances
Supports SMS message confirmation on spend & top-ups
Customer balance checking facilities – fixed, mobile or online
Faulty/lost wristbands can be cancelled and replaced with
balances transferred at customer service points
Can connect to the social network accounts of your event and
customers to support social commerce
Cashless Payments
Continued…
Our new wireless payment terminal offers
vendors more flexibility than ever
Our system also supports mobile NFC payments
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Cashless Payments
Typical User Journey
Before the
Event
• Customers are encouraged to register wristband and load funds online
• Can set-up auto-top-up facility so they don't get caught short
• IVS provides a white-label interface, fully certified by MasterCard for
use with open loop prepaid products, and is PCI-DSS compliant
During the
Event
• Cashless attendees could be granted access to fast-lane entry
• Customers can check balances at fixed touch-points or via mobile app
• Can top-up using online, mobile, unattended kiosks or service desks
• Super-fast transaction speed = greater speed & convenience than cash
• Lost or stolen wristbands can be cancelled and quickly reissued
• Event organiser has real-time dashboard showing all transactions
After the
Event
• Unspent funds can be automatically returned or spent externally
• Alternatively they can be put towards next year's ticket or go to a
charity partner
• Customers can continue to transact with the event online all year
round, eg. on next year's tickets or merchandise
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The first step to cashless – has been proven to generate
significant customer spend uplift
2-4 second payment processing time – much faster than
high street retail
Super-low transaction rates allow event organisers to share
in the transactions generated by all vendors on-site
IP-based payment terminals capable of accepting all
common Chip+PIN card types as well as contactless cards
and tags
Real-time Management Interface to enable dynamic
deployment of terminals and live transaction monitoring
Transaction-based charging mechanisms
On-site support and services available during all operational
hours
Optimised for the live events market
Managed Card Acceptance
As a Master Merchant with a Tier One acquiring Company, IVS can provide the fastest and most reliable
managed solution in the market for accepting credit and debit card payments on site using an internet
connection (rather than a mobile telecoms network which is unreliable in a live event environment).
Our cashless systems are backed by:
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Social Connect
Far more than a communication tool, social media is the most powerful
and cost-effective relationship management tool in existence for event
organisers. Our solutions are designed from the ground up for the
connected world, enabling you to forge a significantly enhanced bond
with your customers, increasing loyalty and attracting a much larger
pool of their friends and connections to your event.
Connecting your customers’ wristbands to their social media accounts
creates a live bridge between the real and digital worlds which
unleashes a new dimension of possibilities across the entire life-cycle of
the event. As fans interact (socially connect) with attractions at the
event, their experiences and enjoyment are broadcast online across
their social graph. This means that the event and its partners are now
able to engage not just with those in attendance, but also potentially
with everyone they are connected to via the internet!
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Social Connect
HOW IT WORKS: BEFORE THE EVENT
Attendees are encouraged to register their profile
online, connecting their ticket ID, personal
information, social media accounts and payment card
details (if the event supports cashless transactions) to
their wristband (or other entry device)
The event owner receives customer data for all
attendees, not just the ticket buyer
Pre-event incentives can offer rewards at the live
event. For example, fans that Like the festival’s
Facebook page can get an automated discount on a t-
shirt, spendable credit or access to an exclusive item
of merchandise
Our social commerce engines harnesses the power of
the personal recommendation, turning your
customers into the most powerful sales-force
imaginable, dramatically enhancing your ability to sell
tickets, merchandise and virtual goods
Ticket ID
Social
Accounts Wristband ID
Customer
Profile
Payment
Card
Details
Personal Info
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Audience Engagement Tools
Ticket ID
Social
Accounts Wristband ID
Payment
Card
Details
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User Registration Apps – Online and
on-site facilities to convert visitors
into direct relationships
Social Tap Stations – Enable instant
sign-up for e-content, competition
entry or interactive participation
(Paperless) Smart Cloakroom – links a
customer’s stored valuables to their
RFID or barcode ticket/ wristband
Gamification– Link multiple social
tap stations to create fun,
interactive challenges for visitors
Interactive Table/ Seat Finder – users
‘smart tap’ their RFID wristband/
device to locate their table or seat
Exclusive: Social Photo System
Fixed or mobile solution
provides the user &
friends with instant
branded prints and can
automatically post the
electronic image via
Facebook, Twitter or
email with multi-tagging
Any of these can be set to trigger:
An automated Facebook post, check-in or
Tweet from the user’s account
A delivery of content to the user via
email, which could include
information, multmedia or a ne-voucher
redeemable inside or outside the event

Brand Activation
Work with us and enjoy an unparalleled competitive advantage
when it comes to securing enhanced brand sponsorship and
advertising revenues for your event.
Our technology offers your brand partners:
New, innovative and spectacularly impactful ways to engage
with your event and its audience
The ability to deliver personalised messages, special offers
and discounts which can be redeemed automatically within
the live cashless environment
More targeted activations that connect to a highly profiled
audience
The opportunity, through our revolutionary social connection
tools, to interact not just with your visitors on-site but also
with their social-connected friends online creating an
amplified target audience of millions
An abundance of real-time and post-event analytics and
metrics reporting their audience interactions in the physical
and online dimensions of your event
A transparent and quantifiable return on investment,
significantly reducing their risk in investing in your event
The opportunity to extend their engagement into the external
retail environment. Our Open Loop cashless system allows
people to transact using their festival wristbands in any high
street outlet that supports contactless payments
Wristband ID
Customer
Profile
Engagement activations can include:
Voucher issuance and redemption
Instant-win competition participation or
registration of interest
Site-wide games or challenges
Social media check-ins, likes and branded
photo uploads at the live event
Rewarding fans for online engagement
with redeemable tangible gifts in the live
event environment
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Each ticket holder has a live profile
in the Event database containing
their specific access rights. The
event organiser can upgrade or
amend these rights on the fly
Their wristband (or other entry
device) is connected to this profile
via a unique ID number on an RFID
chip or barcode. The wristband
becomes the ticket and can be sent
directly to customers, reducing
fraud and operational costs
Fixed or handheld devices at entry
gates read this ID number and
look-up the coresponding event
profile to validate or deny entry
according to the assigned access
rights
Customers scan-out when they
leave the event, providing the
organiser with an accurate real-
time view of how many people are
on-site and which areas they are in
Smart Access Control
Dramatically improving customer experience, operational
efficiencies, event and crowd management and safety with
the ability to control secondary ticketing and substantially
reduce costs.
Wristband ID
Customer
Profile
Supports RFID, barcode (a cheaper, entry-
level alternative to RFID) and mobile devices
Full compatibility with any ticketing company
or system
Wristbands can be mailed-out to customers
as their ticket
Optimised for heavy throughput from small
to large-scale events, indoor or out
Seamless automatic online/ offline switch-
over for continuous operation in any
environmental conditions
Real timedashboard analytics
Fraud prevention: Instant identification of
fake, cancelled or touted tickets
The ability to control an unlimited amount of
public and staff zones inside and outside the
event site
Support for ‘Fast Track’ access lanes & instant
upgrades
Give customers a personal greeting on entry
Seamless integration with our cashless
payments and social media integration tools
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Crew Management
Increase operational efficiency and reduce costs by:
• Knowing the location and movements of all working
personnel and hardware at all times with our staff and
asset tracking system
• Controlling staff entitlements such as meal tickets using
RFID chips or barcodes fitted to their passes.
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Accreditation and Asset Management
√ Enables quick and easy Crew Accreditation
√ Supports equipment Sign-Out and Tracking using robust
RFID/barcode stickers affixed to the equipment
√ Can be used with people, vehicles and miscellaneous
hardware such as microphones, walkie-talkies, tablet PC’s, etc.
√ Supports RFID, NFC and barcode on
wristbands, laminates, key-fobs, stickers and mobile devices
√ Can dramatically reduce on-site emergency response times
√ Control an unlimited number of zones and access rights
√ Supports photo ID for increased security
√ Supports time restrictions to control access rights outside of
working hours
√ Integrates with existing systems
Electronic Crew Catering System:
√ Supports the issuance of simple RFID or barcode devices
(laminates, wristbands, cards, etc.) encoded with pre-
determined entitlements (vouchers or currency) to eligible
crew customers
√ Deployment of mobile readers at the Crew Catering location
to validate entitlement and decrement vouchers
√ Ability to dynamically allocate further entitlements as
required
√ Real-time and post-event reporting and analysis of usage and
spend
√ Can be used in conjunction with a cashless payments system
to allow staff to redeem their entitlements with participating
public vendors, supporting staff discount schemes

Customer Management
The IVS system can link intelligent data to event visitors enabling
the following additional onsite customer management services:
Wristband ID
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Child Safety System
•Links children’s wristbands to their guardians’ contact details
•Alerts event staff if a lost child tries to pass through any access points
•Prevents children from leaving the event unless accompanied by
registered guardian
Age Validation
Drinking age credentials can easily be
assigned to a customer’s wristband, for
bar staff to scan
Behaviour Control
Restrictions for purchasing alcohol and
entering certain zones can be remotely
activated on specific customers’ wristbands
Medical Safety System
•Logs medical conditions on customers’ wristbands increasing their
safety and efficiency for healthcare professionals or event staff if the
person becomes incapacitated

Audience Intelligence
Working with our systems enables you to gain an unparalleled insight into
your audience, helping you to build better customer relationships, more
closely shape your event to fit their preferences and target new customers
more effectively. Our user-friendly dashboard provides comprehensive
real-time and post-event analytics at individual, group and audience-wide
perspective and integrates seamlessly with your existing CRM systems.
The benefits of intelligent audience profiling:
Increase fan loyalty and attract more visitors by delivering a more
tailored customer experience
Increase advance sales and save costs through more targeted and
streamlined marketing and programming
Respond quickly and productively to shifts in consumer expectations
Make your event more attractive to sponsors and your sponsors
more relevant to your audience, increasing both revenues and
customer experience
Offer fans targeted consumer offers before, during and after the
event increasing revenues and engagement whilst reducing opt-out
Accurately measure the return on investment from promotional
campaigns and experiential activities for the event and your brand
partners
Plan/model new offers, products and services more effectively
Wristband ID
Customer
Profile
Pre-Event
• Attendee registration process (personal
details and social graph data for groups &
individuals)
• Fan ambassador schemes (identifying
super-fans and primary influencers)
During Event
• Entry gates (capturing behaviour and
movements across the event)
• Social connect touch-points (logging
opinions, passions and favourite artists,
attractions, sponsors, etc.)
• Live registration for on-site surveys &
competition entry (for more customised
profiling)
• Cashless payments (spend levels, habits
and consumption preferences)
Post-Event
• Cashless payments in the external retail
environment (building a behaviour and
consumer profile outside of the event)
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Mobile Integration
IVS’ solutions are designed for an online and increasing mobile-
connected environment - one that integrates the ticket, cashless
wallet, event information, location services and social media onto a
smartphone.
Our mobile services include:
Cashless balance-checking, top-ups and transactional records
Social gifting – send credit or drinks tokens to friends on-site
Instant VIP and premium access upgrades
Locational apps to find your friends, tent and car
Wristband cancellation (in the event of loss or theft)
The phone as the access device (using barcodes or NFC)
Promotional discount vouchers and tokens redeemable at
cashless payment points
Push alerts when friends arrive on-site or check in to specific
areas
Content sent directly to the smartphone when the user socially
connects to an attraction, stage or brand area
Wristband ID
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Consultancy
Digital technology is transforming the way audiences experience and interact with live events and the industry is undergoing a
dramatic shift as a result. Fortunately, the same technology offers event organisers powerful new ways to build customer
relationships and gain deep insights into their audiences. Our role in this exciting transition is to guide organisations to
implement intelligent operational solutions that enhance revenues, efficiencies, customer relationships and visitor
experiences to the maximum possible extent.
Wristband ID
Customer
Profile
Opportunity Identification
Bringing together events, technology providers and brands,
identifying common aspirations and promoting a
sustainable partnership model
Solution Design
Working iteratively with all stakeholders, including
sponsorship, product and acquiring teams and their agents,
Promoters and their rights holders, and the delivery
partners to agree a holistic design for contactless
activations. Focus is on:
Requirements gathering
Customer Journey definition
Product Construct and service definition
Partner identification
Stakeholder Liaison
The Festivals and events industry is a complex web of inter-
relationships – promoters, sponsors, rights holders, artists,
ticket agents etc. IVS, with in excess of 50 years’ combined
live events experience, can help navigate these waters to
ensure a successful project delivery
Prototyping, benchmarking and testing
In the innovation space, it is important to have
mechanisms to introduce improvements and measure real-
world performance
Project Management
End-to-end project management and delivery responsibility
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Enjoy the benefits of RFID at much less cost
As well as RFID chips and mobile handsets, our systems are
configured to interact with barcodes which enable many of the
same features and benefits at a fraction of the cost – typically just
1p more per wristband – providing a great entry-level platform
The barcode can be affixed to the wristband, laminate or any
carrier via a small, ultra-resilient sticker
The same hardware used to read RFID chips can also scan
barcodes for access control and on-site social media integration
Barcodes cannot be used to make cashless payments but they
can be used to load and redeem drinks and catering tokens
Wristband ID
Customer
Profile
By using barcode wristbands/devices
As used successfully at:
SERVICE RFID Barcode Mobile
Access Control ✔ ✔ ✔
Social connect ✔ ✔ ✔
Brand activation ✔ ✔ ✔
Cashless payments ✔ ✔
Token system ✔ ✔ ✔
Locational services ✔
Staff & Asset Tracking ✔ ✔ ✔
Child Safety & Age
Verification
✔ ✔
Audience Intelligence ✔ ✔ ✔
NEW!
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Wristband ID
Customer
Profile
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2013: A breakthrough year for IVS

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Client Testimonials
Robert Langford, Isle Of Wight Festival:
”IVS delivered a professional and effective access solution using smart wristbands. This system allowed us
to have valuable real time attendance data from their back-end reporting software. IVS have also provided a
cashless payment system to provide our customers with fast payment in a green field environment. This
year they also implemented an electronic staff accreditation system which they modified to our bespoke
requirements.We have continued to work with IVS each year since 2011 and believe that in IVS we have
reliable partners who are willing to work with us to find robust technical solutions to all variety of
challenges that we throw at them. They are a very approachable team who offer an attentive and personal
service.”
Katt Alexander, T In The Park:
”Moving to the use of electronic access controlled solutions on site at T in the Park was something we have
wanted to do for several years. With the help, support and innovative response of IVS to our particular
requirements we created a very successful system that we plan to build on in years to come. Their
knowledge of the events industry, flexibility to customise services to particular customer needs and
management team are first class and we look forward to working closely with the team in the future.”
Bradley Thompson, Snowbombing:
”We’re thrilled to have made Snowbombing Europe’s first music festival to roll out this technology. The
system definitely added to the event and the experience for guests that visited the Barclaycard Arctic Disco.
We appreciate that Snowbombing’s location brings its own set of environmental challenges, so hats off to
IVS for a flawless delivery. We very much hope to work with them, and Barclaycard at our future events.”

Wristband ID
Customer
Profile
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About IVS
We are the UK’s market-leading provider of integrated
access control, cashless payment, event management and
audience engagement solutions for live events and
brands using contactless RFID, NFC, barcode and mobile
technologies.
Our solutions are revolutionisingthe way that live events
are produced, experienced and shared, due to their
ability to empower event organisers to more effectively
meet the changing needs of customers and brand
partners whilst delivering greater cost and operational
efficiencies and increasing revenues.
Our delivery capabilities are unmatched, due to our
unique network of high-level strategic relationships
within the live event and banking sectors. Our track
record is second to none and our client-base boasts some
of the world’s most prestigious music and sport events.
.
Awarded for our work with Barclaycard at
British Summer Time in Hyde Park
Awarded for our work at the Goodwood
Festival Of Speed

Wristband ID
Customer
Profile
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Our Company
Company Directors
Iain Case
Identity and personalisation
specialist, having designed e2e systems
for UK NHS, the Houses of
Parliament, The O2, the UK Passport
Office and HM Prisons
Paul Pike
30+ years pioneer in live music
merchandising and sponsorship. Worked
on Live Aid & major world tours and with
brands including Levis, Coca Cola & Sony
Steve Jenner
Specialist in connecting festivals &
live events to audiences and brands
using digital technology. Founder of
the UK and European Festival Awards
Tim Atty & Michele Smith
Long-term suppliers of software, IT,
project management & service
delivery to IVS, Tim and Michele
were appointed directors in 2014
A service delivery and high level consultancy company, operating principally in the ‘live event’ business sector
Enables organisations to understand and implement intelligent operational solutions that use technology to
drive enhanced revenue, operational efficiency and visitor experience through greater knowledge and
understanding of their customers
Comprises experienced and well-connected professionals from the entertainment and hospitality industries
Based on a common distributed database platform that has been specifically designed to operate in high-
density greenfield environments, IVS’s suite of event management tools and services have demonstrated their
reliability and robustness in the field, accumulated a prestigious client-base and won multiple industry awards.

Wristband ID
Customer
Profile
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The future of event technology today

Intelligent Venue Solutions Event Technology

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