The 2012 ERP Buyers Guide from Software Shortlist provides an overview of leading ERP providers, together with expert commentary and advice to help you make the right decision, including articles on: > A business-driven approach to software selection > Benefits & pitfalls of ERP systems > Advice for a successful ERP implementation The Buyers Guide also includes detailed profiles of 20+ leading ERP vendors. Accelerate your selection process by downloading the ERP Buyers Guide from Software Shortlist.

1. 2012 EDITION
ERP
BUYERS GUIDE
An overview of leading ERP Providers, together with expert
commentary and advice to help you make the right decision.
www.softwareshortlist.com/erp

2. ERP BUYERS GUIDE
Contents
Introduction 3
Articles
Benefits & Pitfalls of ERP Systems 6
Advice for a Successful ERP Implementation 8
ERP Directory
Agresso 10
BusinessBox 11
CitiXsys 12
ECi Software Solutions 13
Epicor Software 14
IFS 15
Micronet Systems 16
MYOB Enterprise Solutions 17
NetSuite 18
Ostendo 19
Professional Advantage 20
Progress Pacific 21
Solarsoft 22
Syspro 23
Tectura 24
Usage Business Solutions 25
COSS Systems 26
Happen Business 26
MicroChannel Services 26
Star Business Solutions 26
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3. ERP BUYERS GUIDE
Introduction
By Xavier Russo, Managing Director of Software Shortlist
Determining which ERP solution to implement is an important strategic decision for
your business. Not only does it represent a major investment of time and money, it
will also be closely integrated with all of your key business processes and require
significant organizational change.
That said, the business case for implementing a new ERP can be very compelling indeed. The right
system can deliver improved visibility and insights into your business, streamline your processes and
reduce duplication, lower your costs, improve customer management & sales efforts, and provide a
scalable foundation for growing your business.
Nonetheless, as a large, infrequent, and difficult to reverse decision, choosing a new ERP system
should be done carefully and with due consideration of your business objectives and requirements.
The good news is you have plenty to choose from! Over the past several years, technological change
and market forces have combined to drive significant improvements in the functionality, ease of use,
and accessibility of ERP solutions. Software-as-a-service and cloud technologies are growing rapidly
and re-shaping the competitive landscape, although their market share is still less than you might think
given the press coverage – for example, only 16% of manufacturers who installed an ERP in 2010
opted for software-as-a-service, according to research by Panorama Consulting.
Here at Software Shortlist, we advocate a business-driven approach to software selection. Forget
about specific technologies to start with – first and foremost you should define your business
objectives and requirements, and only then start to look at what solutions are available.
Start by defining what it is you expect a new system to deliver and then prioritise your various
business requirements. Ensure you involve people from all parts of your business, so that you build
a complete understanding of what is happening in your business and how it could be improved.
Importantly, work out what it is worth to you to achieve these outcomes and when you need them.
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4. ERP BUYERS GUIDE
Once the business requirements are clearly understood, you can translate them into specific software
requirements. Here you define and flesh out the features & characteristics that will be used to evaluate
ERP solutions, so it’s important you prioritize them – for example, by distinguishing between ‘must
haves’ and ‘nice to haves’. Most decisions of this magnitude require trade-offs so the clearer you are
on your priorities, the easier it is to make the appropriate judgement calls later on.
The third step is then going out to the market to understand your full range of options. Be wary of just
relying on systems you already know about or are familiar with – the ERP market changes rapidly and
without a broad consideration you may unwittingly miss out on some excellent options.
You can quickly narrow down the long or medium list of options to a targeted shortlist by filtering on
your ‘must have’ requirements. For instance, you may choose to rule out options that exceed a certain
budget, don’t offer tailored solution for your industry sector, lack particular functionality, or aren’t
available to be installed on your own in-house servers.
"First and foremost you should
define your business objectives and
requirements, and only then start
to look at what ERP solutions are
available."
Once you have your shortlist of strong candidates, you’re then well placed to evaluate them in detail.
Talk with their representatives, arrangement demonstrations with your own data, get references from
existing and previous customers, understand the full cost of implementation and use, and explore in
depth how well they can meet your needs. Remember that your choice of implementation partner may
be just as important as the solution that you implement. Typically a small cross-functional evaluation
committee is an effective way to manage this process.
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5. ERP BUYERS GUIDE
Remember: time invested in a robust selection process is time well spent indeed. As engineers
sometimes say “It’s easier to make changes on paper than in concrete”. Choosing your ERP is much
the same: don’t rush ahead to implementation without make sure that you’ve put in place the right
foundations for your future business success.
Our aim here at Software Shortlist is to help you with that selection process. This Buyers Guide
provides you with an overview of many leading ERP providers, both system vendors and their
implementation partners. You can also take advantage of our free and award-winning “Get A Shortlist”
service – simply submit your requirements and we’ll seek to match you with a shortlist of 2-3 relevant
solution providers from our extensive network. Although the decision is ultimately yours, we can help
make your selection process faster and more effective.
5 steps to effective ERP selection
1. Understand business needs. Focus on the outcomes you want to achieve and clearly articulate
how and where a new system should improve your business performance.
2. Define ERP requirements: Translate your business needs into specific, prioritized requirements for
a new ERP system. Distinguish between ‘must haves’ and ‘nice to haves’.
3. Identify options: Conduct a broad search of available solutions. The market changes rapidly,
so make sure you look beyond just the systems you are already familiar with.
4. Shortlist candidates: Apply your requirements to quickly filter out solutions and arrive at a manageable
list of strong candidates to consider in more detail.
5. Evaluate & decide: Involve a cross-functional team to thoroughly evaluate shortlisted solutions.
Ask detailed questions, talk to references, get demonstrations, and do whatever it takes to make sure
you’re confident that the chosen system will meet your business needs.
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6. ERP BUYERS GUIDE
Benefits & Pitfalls of ERP Systems
By John Zuyderduyn
An Enterprise Resource Planning (ERP) system is integrated software to support
your core business processes like customer relationship management (CRM), sales
management, material requirements planning (MRP), production scheduling, project
management, inventory control, financial management (AR, AP, GL) and so on.
Typical benefits of a new ERP system:
Less Paperwork
As an integrated system, one key benefit of an ERP is the reduction of paperwork. All communication
between departments, as far as it related to the core business, goes through the system. This saves
staff time, improves communication quality, and eliminates an important source of errors.
Improved Productivity
Improved productivity is a major benefit that can be achieved because, when properly applied, the
ERP system reduces wastage of time and material. Built-in intelligence and rules can be applied, for
instance so that similar production orders are combined to make more efficient use of the workforce,
machines and materials.
Lower Costs
Lower costs (as a percentage of turnover) can be achieved with the right ERP. For instance, together
with appropriate cooperation from your suppliers, a new ERP system may make it possible to
implement a just-in-time purchasing policy. This can reduce the costs of stock keeping considerably
and set free capital that would otherwise be invested in inventory.
Reliable Performance
Another benefit that is very important but not as easy to translate into money is the value of smooth
and reliable operation. Successful ERP users are more able to keep to agreements with clients
regarding to delivery on full and in time, and can communicate more effectively about the progress of a
project or a specific production order.
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7. ERP BUYERS GUIDE
Common pitfalls with ERP systems:
Wrong motive for ERP
A commonly made mistake is choosing an ERP with the wrong motive in mind. A classic example is
companies who opt for ERP in order to clean up their messy way of operating. This will almost always
end up in a disaster. The old maxim: ‘rubbish in – rubbish out’ still counts. To avoid this pitfall, make
sure you first improve your procedures to a reasonable standard before trying to implement an ERP.
Underestimating the effort
It is still all too frequent that companies underestimate the efforts required to successfully implement a
new ERP. After all, an ERP is the backbone of your business systems and needs to take into account
all of your key business processes. This can be very complex, and implementation typically requires
much time and effort.
Underestimating the cost
Sometimes an ERP supplier gives an offer that looks clear, but may contain open ended issues that
cause considerable problems later on. Always make sure you’ve considered all cost components and
how particular scenarios may affect your contract. Similarly, it is critical to conduct a robust cost/
benefit analysis before selection and implementation. This pitfall can cost an enterprise dearly if it
later appears that the costs of an ERP system (lease, licence, maintenance, costs of implementation)
outweigh the financial benefits.
Choosing the wrong ERP
It is important to avoid a mismatch in scale for ERP systems – a small or medium sized company
should avoid buying too big a system, and instead implement one that is more appropriate to their
requirements and budget (with some room to grow, of course). Another related issue is choosing the
wrong type of ERP – for instance, there are project oriented ERPs and production-line oriented ERPs.
Make sure you choose a system that aligns with the type of business you operate.
Conclusion
An ERP system is a critical tool for any enterprise in which core procedures can be supported by
software. There are significant benefits to implementing an ERP but also many pitfalls that you can fall
into. If you can avoid the common pitfalls, your ERP implementation and subsequent usage are much
more likely to be successful.
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8. ERP BUYERS GUIDE
Advice for a Successful ERP
Implementation By Trish Hall (CEO of Star Business Systems)
A recent study of nearly 1500 IT change initiatives published in the Harvard Business
Review found that, on average, IT projects had a cost overrun of 27%. Their even more
alarming finding was that at least 1/6 of projects came in significantly late and over
budget (70% over schedule, 200% over budget).
Fortunately, it doesn’t have to be that way. Here are some practical tips on how to avoid major over-
runs and achieve a successful ERP implementation.
Choose the best software, based on your requirements and budget. If you have to compromise
on software functionality due to budget constraints make sure this is clearly communicated to all
involved. Don’t allow the business to start customising the software to fill those gaps afterwards.
Budget appropriately in the first place. A general rule of thumb is that the implementation
consulting costs will be the same as the software (a 1 to 1 relationship). The cost can be reduced but
will generally be on the basis of you performing more of the functions in house.
Ensure you have a clear understanding of what is included in the software and the
implementation cost. Are all the modules demonstrated to you included, what is the maintenance
cost and when does it start, is there enough licenses to cover the users involved.
Assign a Project Manager and ensure that they are clear of what that role involves and that they are
given the appropriate authority within your organisation.
Ensure that there are realistic project plans put in place. These plans don’t need to cover every minute
task but at least have the major milestones and tasks documented with time frames and responsibilities.
Be prepared to alter plans and resourcing, if needed. This may include revising the go live date if
important tasks are delayed. Realise that some of the “bells and whistles” may come later.
Have regular project meetings to manage progress, discuss issues and the like. Ensure you have
mechanisms to document and monitor these items.
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9. ERP BUYERS GUIDE
Remember to look after your implementation team and others impacted by the new software.
Change can be difficult for many, you may have to nurture some as loosing staff or having unhappy
and unproductive staff during critical phases of your implementation can be very costly. Similarly,
burning out your implementation team can be very costly.
Don’t underestimate the time required for data conversion. Make sure that you have a clear
understanding of what data is to be converted. Sometimes organisations can spend huge amounts of
time, effort and money converting years of historical data for no real benefit.
Be prepared to alter some of your business processes. If something has been done a particular
way for the past 5 years, does it really mean it has to be done that way going forward? Be open to
alternative ways to achieve the same outcome.
Carefully consider what customisations are required and resist “scope creep”. If customisations
are required, ensure that your team test them adequately and don’t just leave it to your consultants.
Ensure that adequate training is provided to your staff. Some staff may need to be trained on the
same function more than once. Train not just on how to use the software but also on any changes in
the business processes. Show your staff how the system will help them with their jobs.
Top 3 tips for a strong ROI on your ERP system
1. Plan Carefully. Planning throughout the process is fundamental. From the very outset plan how your
software selection process will progress, what the budget is, who should be involved, what requirements
need to be met also. After the selection plan the project in terms of timing and resources to get the job
done, continue to plan and revisit the plan throughout the project. After the implementation, plan on
continuing improvement. At all stages have mechanisms in place to monitor progress and to address issues
as and when they arise.
2. Be Flexible. Be flexible and listen to your staff and partner in terms of ways to improve your processes.
Encourage thinking outside the box and feedback of all types throughout the implementation process and
beyond. Recognise improvements as they are suggested and implement them if it makes good business
sense to do so.
3. Use It!. You’ve implemented the system for a reason: to get your return on investment you need to
follow through and use it properly. Strive to make maximum use of the tools that the new system provides.
This will help ensure that the expected efficiencies are achieved and that the reporting provides you with the
information to manage your business better and maximise revenue and/or minimise costs.
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10. ERP BUYERS GUIDE
Agresso
Agresso implements and supports the AGRESSO
Business World ERP solution, helping progressive
and savvy organisations manage their evolving needs
effectively.
Agresso Australia
With over 3,500 customers, 10,000+ deployments and 1.8 Suite 5, Jones Bay Wharf
million users Worldwide, Agresso ERP systems serve a wide 26-32 Pirrama Road
range of mid-market, people and service-centric organisations Pyrmont, NSW, 2009
Australia
in both public and private sectors. Focus on both private
and public organisations which value being able to change Phone: +612 8570 9000
their ERP without reimplementation or even external IT Fax: +612 9518 8055
resources differentiates Agresso from other ERP vendors.
sales@agresso.com.au
www.agresso.com.au
AGRESSO enables organisations to replace multiple,
disparate third-party and internal systems, with a complete
and integrated role-focused ERP solution. Agresso New Zealand
Level 16, Vodafone on the Quay
AGRESSO Business World offers the following solutions: 157 Lambton Quay
Wellington, New Zealand
• Business Process Automation
• Field Force Phone: +64 4 462 4092
• Financial Management Fax: +64 4 460 5252
• Human Resources and Payroll
sales@agresso.co.nz
• Procurement Management www.agresso.com.au
• Planning, Budgeting and Forecasting
• Project Costing and Billing
• Reporting and Analytics
Key Benefits:
• Introduce a “Can Do” attitude to address any pressure
to change – swiftly and at the lowest possible cost
• Satisfy even the most diverse management and
operational reporting requirements
• Eliminate inefficiencies across all administrative
processes
• Control risk and improve process controls
• Eliminate the costs of maintaining multiple legacy
systems and minimise total cost of ownership and
cost of change
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11. ERP BUYERS GUIDE
BusinessBox
BusinessBox puts the Cloud at the heart of your
business – providing access to a suite of tools that
are totally integrated to enable greater productivity
and reduce business risk. Having been designed and
BusinessBox
built by a team who understand the challenge of running a
1st Floor, 3 Royal Exchange Court
successful business, it is aimed at organisations who want 85D Queen Street
to get more from the people they employ. Whether it be a Glasgow, G1 3DB
reduction of administration around holiday approvals and United Kingdom
timesheets or understanding exactly where you are with
Phone: +44 (0) 843 289 0427
each of your sales BusinessBox has got it covered.
emma.carruthers@hcsgroup.net
BusinessBox provides multi-lingual modules covering www.icsbusinessbox.net
many aspects of business allowing you to access manage
and control your workflow anywhere day or night. Meaning
managers can make decisions based on real time information.
Maintaining business records in filling cabinets and
employing an army of staff to manage them is a thing of the
past. Our software platform takes those records online and
provides all staff with a mechanism to manage and update
those records through self-service.
As our modules are integrated, it allows the information
to be used cleverly. For example – attend a sales meeting
on Wednesday and it will automatically appear in your
timesheet at the end of the week. These features and
benefits can be crucial to companies; by making better use
of the administrator’s time ultimately the company becomes
more efficient – saving not only time but money!
There are many other software options for businesses
today; however BusinessBox provides a system that is fully
integrated. Our clients benefits from fantastic features that
save time and money.
Build the most effective box for your business by selecting
the modules of most benefit – what could be better than
having all your records held securely in one place, set up
once and synchronised with your business. Get started by
choosing the items your business needs and we’ll do the
rest…it really couldn’t be any easier to start benefiting from
our technology in the Cloud!
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12. ERP BUYERS GUIDE
CitiXsys
Thousands of stores in over 45 countries are running
iVend Retail from CitiXsys and are more profitable and
efficient. CitiXsys Technologies is one of the largest SSP
and has a strong focus on Retail, Warehouse & Inventory
Management, offering innovative software solutions to its CitiXsys Australia Pty. Ltd.
customers. Tower 2, Level 20
201 Sussex Street
Enhancing modern retail industry experience, iVend Retail Sydney, NSW, 2000
is a SAP Certified, fully integrated, comprehensive Retail Australia
Management Solution to manage head office and in- Phone: +612 9006 1616
store processes. iVend Loyalty, iVend eCommerce, Fax: +612 9006 1515
iVend Mobility and Retail Analytics are a few integrated
zuhaib.shameem@citixsys.com
modules making iVend the right choice for modern retailers
www.citixsys.com
of any size. iVend Retail is seamlessly integrated into
SAP Suite of Business Management Applications and
can be integrated to any standard Business Management
Application through its API’s.
CitiXsys Retail Solutions aim to optimize the entire retail
process covering head office, store back office and in-
store operations, adding value to the customer’s shopping
experience while maximizing returns to the retailer’s
investment.
iVend Retail Management Suite helps retailers improve
efficiency and gain a unified view of their customer. With
a history of innovation, industry expertise and desire for
excellence, CitiXsys inspires customers to build lasting
competitive advantage.
CitiXsys Retail Solutions help retailers deliver an
integrated shopping experience, whether their customers
conduct their business in the store, online on an
eCommerce Portal, or on a mobile device. iVend Retail
Management Suite helps retailers improve their efficiencies
and gain a holistic view of their retail business.
Headquartered out of New York, CitiXsys has its own offices
in USA, UK, Mexico, Panama, Singapore, Australia and
India, with affiliates worldwide.
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13. ERP BUYERS GUIDE
ECi Software Solutions
ECi M1™ was created to meet the rapidly changing
needs of manufacturers. This intuitive software solution is
designed for small to medium manufacturers including job
shops, custom and mixed mode manufacturers and make-
to-order manufacturers. M1 provides total integration and
ECi Software Solutions
automation from quoting through invoicing.
4400 Alliance Gateway Freeway
Suite 154
Example M1 functionality for daily manufacturing operations
Fort Worth, TX 76177
includes: USA
• Maintaining contact details for customers and suppliers Phone: +1 800 959 3367
• Scheduling production to efficiently make use of +1 682 831 0827
resources
• Managing production jobs through job costing
ECi Software Solutions Australia
• Controlling inventory of raw materials, finished goods Suite 27, 799 Springvale Rd
and sub-assemblies Mulgrave, VIC 3170
• Analysing pre- and post- sales activities Australia
• Ensuring quality and managing warranties
Phone: +613 8544 1300
Developed for Microsoft SQL Server, ECi M1 runs on ECiM1@ecisolutions.com
Windows XP/7/2003/2008 which makes it easy to learn, www.ecisolutions.com
run and maintain. M1 also offers integration with everyday
email and document tools, and state-of-the-art navigation
methods to allow users to quickly find what they are looking
for. You can also make the software work for your unique
business processes using the M1 design studio, a simple
and flexible customization tool.
Implementation: With ECi’s streamlined implementation
methodology, M1 can be implemented in half the time and
at a fraction of the cost of traditional ERP systems. Get a
fixed quote* for implementation services and expect to
“go live” within 3-4 months.
Support: M1 support maintenance includes unlimited
telephone and online support, and all software updates.
Training: Training is a major contributor to the successful
implementation and optimization of your software. We
provide you with the tools and support necessary to ensure
your success.
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14. ERP BUYERS GUIDE
Epicor Software
Epicor Software Corporation (recently combined with
Activant Solutions Inc.) is a global leader delivering
business software solutions to the manufacturing,
distribution, retail and services industries.
Epicor Software Corporation
With nearly 40 years of experience serving midmarket 18200 Von Karman Ave., Suite 1000
Irvine CA 92612
organizations and divisions of Global 1000 companies,
USA
Epicor has more than 33,000 customers in over 150
countries. Epicor enterprise resource planning (ERP), point Phone: +1 949 585 4000
of sale (POS), supply chain management (SCM), and human Fax: +1 949 585 4091
capital management (HCM) enable companies to drive
increased efficiency and improve profitability.
Epicor Software Sydney
Level 34, 101 Miller Street
With a history of innovation, industry expertise and passion North Sydney, NSW 2060
for excellence, Epicor inspires customers to build lasting Australia
competitive advantage. Epicor provides the single point of
Phone: +612 9927 6200
accountability that local, regional and global businesses
Fax: +612 9927 6298
demand. The Company’s headquarters are located in
Livermore, California, with offices and affiliates worldwide. www.epicor.com
For more information, visit www.epicor.com
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15. ERP BUYERS GUIDE
IFS
IFS is a Swedish public company founded in 1983 that
develops, supplies, and implements IFS Applications,
a component-based extended ERP suite built on SOA
technology.
IFS Applications combine industry-specific components, IFS Australia
Level 1, Suite 7, 796 High St
developed in close cooperation with customers and leading
Kew East, VIC 3102
industry partners, with standard business components
Australia
needed by all types of organisations.
Phone: +613 9862 3800
IFS focuses on agile businesses where any of four core
www.ifsworld.com
processes are strategic: Service & asset management,
manufacturing, supply chain and project. IFS Applications
is a powerful project-based ERP solution with tightly
integrated project management functionality enabling
companies to manage projects and assets, control
costs, increase supply chain efficiencies, and measure
performance. Some industries that we focus on include
Mining & Resources; Oil & Gas; Construction & Engineering;
Utilities; Manufacturing; Pulp & Paper; Service & Facilities
Management; Aerospace & Defence.
IFS Applications never locks you in. You can implement
the components you need, when you need them. IFS
Applications easily co-exist with other applications when
best-of-breed point solutions are required to effectively
support a process. You can also quickly configure IFS
Applications to meet the rapidly changing needs of your
industry or the global marketplace. That means it costs
you less to be agile.
Some of IFS Customers in Australia and New Zealand
include AB Equipment, Alliance Contracting, Atherton
& Sons, Babcock, Closed Loop, Dairy Australia, EuroLift,
Geo Fabrics, Hawker Pacific, Icon Engineering, LTQ,
Ngarda, Process Group, Uhde Shedden, and Visy.
The company has 2,000 customers and is present in
more than 60 countries with 2,800 employees in total.
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16. ERP BUYERS GUIDE
Micronet Systems
Micronet Systems (Australia) provides innovative
business software for small to medium-sized companies.
Since its first generation product in 1983, over 2,000
companies in Australia, New Zealand, the United Kingdom
and South Africa have installed Micronet software. Micronet Systems
Level 2, 2-4 Merton Street
Micronet offer solutions for a diverse range of industries Sutherland, NSW 2232
including franchise groups, wholesale distributors, service Australia
contractors, importers, retailers, and light manufacturing. Phone: +612 9542 2000
Fax: +612 9542 2100
Micronet’s suite of products include comprehensive
inventory control, warehouse management, integrated drew@micronet.com.au
financials, sales and/or job management, retail, business www.micronet.com.au
intelligence and a suite of end-to-end web-based tools for
’online’ trading. Micronet’s e-commerce strategy enables
customers to take advantage of SaaS hosting.
Micronet’s range of programs are directly supported by their
in-house help desk and R&D development teams.
The Micronet Advantage Suite forms the nucleus for
all Micronet integrated solutions. The central database
is specifically designed to run efficiently on centralised
servers using ‘thin client’ technology with Microsoft’s
Windows server-based operating system; and for larger
organisations, the Citrix Metaframe range of operating
system enhancements.
Micronet’s integrated modules can be altered to your
requirements using a series of built-in system parameters;
eliminating the need for program changes. Complete with a
comprehensive report generator, reports can be customised
and then directed to a range of outputs. Reports support
data ‘drilling’ and for customers needing secure access to
the database data by standard third party programs and
tools, the Advantage Suite has an ODBC option available.
For more information visit www.micronet.com.au
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17. ERP BUYERS GUIDE
MYOB Enterprise Solutions
MYOB EXO Business is a complete fully integrated
financial and business management system consisting of
modules supporting Finance, CRM, Job Costing, Point of
Sale, Fixed Assets, Stock management and Reporting.
EXO Business will give you a true business management MYOB Enterprise Solutions
view of your entire operation. Working with an MYOB 12 Wesley Court
Enterprise Solutions Partner, EXO Business can be Burwood East, VIC 3151
Australia
customised to your business requirements and processes
and provide a unified view of the internal and external Phone: 1300 555 110
factors affecting your business,
exo@myob.com.au
MYOB EXO Business gives you direct access to the ‘big www.myob.com.au/enterprise
picture’ information you need to make critical business
decisions.
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18. ERP BUYERS GUIDE
NetSuite
NetSuite ERP provides comprehensive, proven
accounting / ERP capabilities that integrate with your
broader back-office, sales and service processes.
NetSuite ERP takes your business beyond traditional
NetSuite Corporate Headquarters
accounting software by providing comprehensive financials
2955 Campus Drive, Suite 100
including accounting, budgeting, financial reporting and San Mateo, CA 94403-2511
more. USA
Key Benefits: Phone: +1 650 627 1000
Fax: +1 650 627 1001
1. Get instant visibility into real-time financial and info@netsuite.com
operational performance across your entire company. www.netsuite.com
2. Streamline all back-office processes across financial
NetSuite Australia Pty Ltd
management, revenue management, order management,
Suite 2, Level 13, 100 Arthur Street
billing and inventory management. North Sydney, NSW 2060
Australia
3. Improve accountability and compliance with robust,
auditable accounting and powerful reporting. Phone: +612 9464 6100
Fax: +612 9464 6111
4. Reduce IT costs and get automatic upgrades with an
nforsyth@netsuite.com
ERP solution delivered completely in the cloud. www.netsuite.com.au
5. Get secure access to your financials from anywhere—all
you need is a web browser or mobile device.
6. Drives efficient integrated processes from order to cash
through to procure to pay.
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19. ERP BUYERS GUIDE
Ostendo
Ostendo® Operations Software is a popular choice
for small to medium size businesses. We help business
entrepreneurs run business smoother, make accurate
decisions easier and get results faster.
Development-X Limited
Development-X Limited designed and developed Development Office
Ostendo® for manufacturers; engineering and fabrication PO Box 76-131
job shops; service and repairs; trades and projects; Manukau City 2241
distributors, importers and retail. Ostendo® adds advanced New Zealand
inventory, job costing, manufacturing, service, distribution Australia Free Phone: 1800 151 251
and dynamic reporting to your accounting system. NZ Free Phone: 0508 111 999
Ostendo® integrates with the popular accounting systems
Contact: Liz Keith
to create a complete ERP software solution of your choice.
liz@development-x.com
www.development-x.com
About 1000 businesses in Australia and New Zealand
use Ostendo® to gain a business advantage in:
• Inventory & Purchasing
Find an Ostendo® Reseller in your
• Landed Costing
Region: http://www.ostendo.info/
• MRP & Inventory Replenishment
partners/reseller.php
• Job Costing & Projects
• Labour, Timesheets & Job Tracking
• Distribution, Service & POS
• CRM, Call Centre & Quoting
• Manufacturing & Assembly
• Configured Custom Products including Features
& Options
• Reporting, Graphical Workflows & Advanced Scripting
• Web Services, Mobility, Remote Access & 3rd Party
Software Integration
• Accounting Software Integrations include MYOB,
QuickBooks and sage Pastel.
Ostendo® is affordable and assists your staff to focus
on profitable work, higher return activities and the real
business goals. Make your operations team more effective
and put them in the driving seat of the operations system.
Improve customer service and responsiveness to problems
and change. Increase efficiency in areas like order planning.
Reduce costs and improve profitability through more
accurate quoting and costing. We want to assist you to
improve your business performance with Ostendo®.
www.softwareshortlist.com/erp P19

20. ERP BUYERS GUIDE
Professional Advantage
Professional Advantage works with companies who seek
to improve the performance of their business through
the application of technology. By focusing on solutions
across all major organisational areas we help them to:
• Increase revenues and profits Professional Advantage
• Control and reduce costs North America
4820 30th Avenue South, Suite 201
• Improve efficiencies
Fargo, ND 58104
• Achieve better value from information USA
• Better manage performance of overall business down
to individuals Phone: +1 701 235 2363
• Improve planning achieve better returns on assets and Fax: +1 701 235 2391
resources profad@profad.com
www.profad.com
What distinguishes Professional Advantage is the
breadth and depth of solutions we can offer to improve
performance across an entire organisation such as: Professional Advantage Sydney
Level 16, 124 Walker Street
• Accounting and ERP Systems North Sydney, NSW 2060
• Marketing Automation & Customer Relationship Australia
Management
Phone: +612 9919 8900
• Business Intelligence & Enterprise Planning
Fax: +612 9956 6930
• Collaboration, Workflow & Portals
• Retail Management www.pa.com.au
• Infrastructure & Managed Services
• Membership & Events Management
Our 250-strong team in 6 offices across Australia and
internationally has successfully worked with over 1000
organisations including well known companies such as AFL,
Starbucks Coffee Australia, Harvey Norman, Hays Personnel,
Muffin Break, Ooh Media, Webjet, Austar and many others.
Our customers report strong benefits from projects
executed by Professional Advantage. Examples include
Austar saving close to $1.7mln per annum by implementing
a new inventory system and NQR achieving an annual cost
reduction of $250,000 through the implementation of an
integrated retail and financial management system.
In almost two decades since its founding, Professional
Advantage has won numerous vendor and business
awards that recognise its market, technical and customer
satisfaction leadership and acheivements.
www.softwareshortlist.com/erp P20

21. ERP BUYERS GUIDE
Progress Pacific
(An ASG Group Company)
Progress Pacific does SAP Business One.
The Product: SAP BUSINESS ONE is SAP’s affordable
Progress Pacific
ERP solution specifically designed for Small-to-Medium
Suite 302, 161 Walker Street
sized Enterprises. SME’s have benefitted by employing the
North Sydney, NSW 2060
world’s premier business software vendor’s easy-to-use Australia
application that has been based on best business practice.
Check out some of these SAP B1 References. Phone: +612 9460 1158
Fax: +612 9460 1163
The Partner: PROGRESS PACIFIC (an ASG Group sapb1@progresspacific.com
Company), primarily specialises on SAP products and www.progresspacific.com
services. Our experienced senior consultants provide
a premier end-to-end service at affordable rates. Our
exceptional response to queries, the customised training
and the overall quality of our implementation and support,
will ensure that you get the most out of your investment.
Click on the above red links for more information.
www.softwareshortlist.com/erp P21

22. ERP BUYERS GUIDE
Solarsoft
Solarsoft provides modern business software
solutions and IT services to small and medium-sized
enterprises in North America, Europe and Asia. More
than 2,000 companies rely on Solarsoft to bring clarity and
efficiency to their daily operations.
Solarsoft Business Systems
We can improve the performance of your manufacturing 45 Vogell Road, Suite 700
operations. From engineering and assembly to high-volume Richmond Hill, Ontario
L4B 3P6 Canada
repetitive processes, our systems will help you tune yield,
productivity and quality, creating new possibilities for your Phone: +1 905 224 2222
business. Our ERP solutions for discrete manufacturing are Fax: +1 905 224 2221
designed specifically industries such as plastics and rubber,
na.marketing@solarsoft.com
stamping and forge, automotive supply chains, and general www.solarsoft.com
manufacturing.
Solarsoft has been developing software for food and drink
manufacturers since 1990. Our software is specifically
designed to support the manufacture and distribution of
chilled, frozen and ambient food products.
We also supply integrated management information
systems and packaging software to the entire spectrum of
packaging manufacturing companies. Over 600 paperboard
packaging companies use our ERP packaging software to
boost operational efficiency and profitability.
Our manufacturing execution and intelligence solutions
provide a clear view of manufacturing performance and key
metrics throughout each plant and across the entire factory
network.
For more information please visit: www.solarsoft.com
www.softwareshortlist.com/erp P22

23. ERP BUYERS GUIDE
SYSPRO
SYSPRO is an award-winning software recommended
by industry analysts for medium to large manufacturers
and distributors, as well as divisions of multi-national
organisations.
SYSPRO’S Enterprise Resource Planning (ERP) SYSPRO Software Pty Ltd
solutions give manufacturers and wholesalers visibility and Suite 1102, Level 11
201 Miller Street
control over their financial, manufacturing and distribution
North Sydney, NSW 2060
operations. Over 50 seamlessly integrated modules are
Australia
available for a scalable solution tailored to specific business
needs. Companies need never go outside of SYSPRO Phone: +612 9870 5555
and its built-in functionality to gain increased operational Fax: +612 9929 9900
Local Call Australia: 1300 882 311
effectiveness.
info@au.syspro.com
SYSPRO, formed in 1978, is used by more than 14,500 www.syspro.com
companies globally. SYSPRO’s ability to grow with its
customers and its adherence to developing technology
Singapore
based on the needs of customers is why SYSPRO enjoys Phone: +65 6256 1921
one of the highest customer retention rates in the industry. info@sg.syspro.com
Advanced Budgeting & Planning Solutions USA & Americas
Toll free: 800 369 8649
Inventory Forecasting, Inventory Families and Groupings,
info@us.syspro.com
Inventory Optimization, Requirements Planning, Factory
Scheduling. Canada
Phone: +1 (604) 451 8889
Execution & Operational Solutions info@ca.syspro.com
Accounts Payable, Purchase Orders, Tracking of Shipped UK & Europe
Goods, Billing, Manufacturing Control, Cost Control, Phone: +44 161 876 4498
Factory Documentation, Sales Orders, Blanket Sales syspro@k3btg.com
Orders and Releases, Trade Promotions, Counter Sales,
Africa and the Middle East
Configuration Options, Quotations. Phone: +27 (0) 11 461 1000
info@za.syspro.com
Management & Control Solutions
Workflow Services, Power Tailoring, Electronic Signatures,
Office Automation and Messaging, General Ledger, Assets
Register, Projects and Contracts, Activity Based Costing.
Why choose SYSPRO
SYSPRO has over 30 years of experience. It’s fast and easy
to implement, it’s built based on industry standards and
new technology trends, and it offers world-class support.
www.softwareshortlist.com/erp P23

24. ERP BUYERS GUIDE
Tectura
Tectura is a worldwide provider of business consulting
services and the largest provider of Microsoft
Dynamics globally. With experience of over 5,000 client
implementations, Tectura recognises that each organisation Tectura Corporate Headquarters
has complex needs which require a tailored approach, 411 Borel Avenue, Suite 205
specific to their industry. Tectura applies its extensive San Mateo, CA 94402
industry knowledge and best practices approach to provide USA
Microsoft Dynamics ERP, CRM and technology solutions
Phone: +1 866 278 6662
throughout Asia Pacific, the Americas and EMEA.
NA.Inquiries@tectura.com
As a Microsoft Gold Certified Partner, Tectura can bring
extensive business and technology resources to deliver Tectura Sydney
increased efficiency, project acceleration and a competitive Level 34, Northpoint, 100 Miller St.
edge to diverse clients including mid-sized companies and North Sydney, NSW 2060
divisions of large enterprises. Australia
Phone: 1300 832 887
Tectura has a huge depth of experience in solving the
Fax: +612 9409 0401
pressing business and technology challenges relevant in
key industries and sectors, including: au.info@tectura.com
www.au.tectura.com
• Retail
• Discrete Manufacturing
• Process Manufacturing
(Life Sciences, Food, Beverage, Chemicals)
• Distribution (Fuel, Retail, Wholesale)
• Equipment Distribution Service
Maintenance and Repair
Tectura is a single source of expertise and resources for
your most important business and technology challenges.
By tailoring standardised Microsoft Dynamics ERP, CRM
and technology solutions, Tectura provides companies
with solutions that fit their business needs and result
in sustained competitive advantage and high return on
investment. The depth of industry experience, close
partnership with Microsoft, global presence and local
success is how Tectura makes a distinctive difference for
their clients.
www.softwareshortlist.com/erp P24

25. ERP BUYERS GUIDE
Usage Business Solutions
Whether you are looking for Financial Software to enable better
cash flow management, CRM Software to help build profitable
customer relationships, or Business Management Software
to improve efficiencies, we have the solution for you.
Usage Business Solutions represents Sage Pastel, a leading
developer of business management, accounting and ERP
software solutions. As Sage Pastel International’s CDP
(Channel Development Partner) in Australia, New Zealand,
Usage Business Solutions
Malaysia and Indonesia, our role is to build a channel of
4/1051 Pacific Highway
Resellers & Business Partners by providing lead generation, Pymble, NSW 2073
support, consulting, training & certification courses, sales Australia
and marketing.
Phone: +612 9440 7216
Fax: +612 9144 1290
The Sage Pastel range, comprising Sage 50, Sage Pastel
Partner and Sage Pastel Evolution extends from entry level info@usagebusiness.com
start-up business solutions through to corporate mid-tier www.usagebusiness.com
enterprise level solutions:
• My Business – Revolutionise your start-up business by Sales updates:
managing customers, suppliers, income and expenses, sales@usagebusiness.com
item costs and bank accounts. Both on-line and desktop Orders:
versions available. orders@usagebusiness.com
Registrations:
• Pastel Xpress Start-Up – An innovative and affordable registrations@usagebusiness.com
single-user, single-company accounting software
Support:
package for start-up and small businesses.
support@usagebusiness.com
• Pastel Xpress – An accounting software package for small
business finance management, allowing up to three users.
• Pastel Partner – A powerful multi-company, multi-
currency core accounting software solution catering
for 1-20 users. Add modules as your business grows.
• Pastel Evolution – An integrated ERP software solution
and management tool which provides comprehensive
functionality and add-on modules to manage all aspects
of your business. Available in an Enterprise version
(1-1000 users) and Professional version (1-5 users).
Please view our website: www.usagebusiness.com for case
studies and further details.
www.softwareshortlist.com/erp P25

26. ERP BUYERS GUIDE
COSS Systems 700 Plaza Drive
Secaucus, NJ 07094
At COSS, we trace where waste and inefficiencies USA
are hurting profits. Waste from having too little information
Phone: +1 800 961 0288
and automation, as well as spending too much time on
non-productive operations hurting your shop. With COSS comes antonia.spitzer@coss-systems.com
decades of experience in integrated manufacturing software www.coss-systems.com
implementations in job and machine shops across America.
Happen Business 29-33 Pitt Street
Mortdale, NSW 2223
Happen Business Pty Limited is a privately owned Australia
company founded in Australia, to commercialise, develop and
Phone: +612 9570 4696
sell the mission-critical business application (including a back-
Fax: +612 8569 1858
office accounting system) known as Jim2 Business Engine,
with the primary focus being to provide a front-end interface info@happen.biz
to manage business workflow, business processes, and to www.happen.biz
provide a quality system framework.
MicroChannel Services Pty Ltd Suite 5, 401 Pacific Highway
Artarmon, NSW 2064
MicroChannel Services is a multi-award-winning business Australia
solutions provider, servicing small to mid-sized businesses,
Phone: 1300 440 444
corporate divisions and government agencies in Australia.
Founded in 1995, MicroChannel assists hundreds of clients info@microchannel.com.au
to leverage business technology for commercial success. www.microchannel.com.au
We sell and support a full range of ERP systems from
Microsoft, SAP and Sage.
Star Business Solutions 10 / 663 Victoria Street
Abbotsford, VIC 3163
Star is a leading provider of Business and Accounting Australia
Software Solutions. These include ERP, CRM, Payroll,
Phone: +613 8415 8315
HR, Financials and the full business suite needs. We cater
Fax: +613 8415 8333
for the small organisation needing basic functionality to
medium & large businesses and Not For Profit’s needing a sales@star.cd
more complete and robust solution. See all offices www.StarBusinessSolutions.com.au
www.softwareshortlist.com/erp P26