Speaker's Corner presentation at ProcessForum Nordic 2013.

1. Access Management
Hire 2 Retire
Ferrologic - BPM Project at Telenor Sverige AB

2. Agenda
• Ferrologic
– Business & IT – Transformation and Realization
• Case Telenor Access Management - Hire 2 Retire:
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–
–
–
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Background, Situation and Goal
Access Management
Realization: Architecture – Business Processes
New Twin Sim Card: Process Flow and GUI
Structured Access Management - Benefits
• Access Management: Competency, Assets and Estimates
• Questions and Contact

3. Ferrologic
Goal: Prioritized supplier to customers – Best partner company – Best employer
PURE-PLAYER WITHIN CONSULTANCY
• Business and IT
• Transformation and realization
• Knowledge and expertice
BUSINESS AREAS
• Enterprise Design
• Business Integration
• Business Intelligence
FACTS 2012-13 (april/may)
• 7.8M Euro - Turnover
• 51 – Number of employees
• 2001 – Year of foundation
NORDICS & BENELUX

4. Ferrologic
Business & IT – transformation and realization
CONCEPT & FOCUS AREAS
CUSTOMERS
PARTNERS
-
SoftwareAG, Oracle, SAS Institute,, Microsoft, Microstrategy

5. Case Telenor: Background, Situation and Goal
• Background:
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–
–
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Access management process handling staff´s access to company resources
High employee turnover, many offices, employees and consultants
External suppliers: service desk & system administration
SOX compliance: security, traceability & reporting
• Situation:
– Legacy system with 5300 users, appr 2000 errands
per month
– End of maintenance, lack of documentation and
difficult to change
– Administrative critical system
• Goal new solution:
– Flexible, tailor-made and reuse legacy logic
– Use BPM-platform from SoftwareAG / webMethods
– Define Best Practice for BPM solution pattern

6. Case Telenor: Access Management Process – Hire 2
Retire
Mobile phone
Lap top
Mobile
subscription
Return of
computer
Citrix / VPN
Disable
System 3
Pass
System 1
New role
Place of work
System 2
Removal test
subscription
New pass
Computer
System 3
System 4
Apply new
Change
Prolong
Remove
System 5
Testsubscription
Approve
Tier 1
Tier 2
Tier 3
Prolonged
employment
System 6
Account
removed
System 7
Change of unit
Perform
manually
automatically
Disable account
Task
Management
Feedback
user
Statistics
SLAmonitoring
Reports

7. Case Telenor: Realization - Architecture
30-50 st portal based GUI-pages
Task Management
- Users/rolles/groups in AD
- Inbox for each role och group
12 dynamic processes
Rules for approval & fulfillment
- 1, 2, 3 tiers
- Dispatch functions
Information models
- Messages
- Domain data
Data structures and logging
Integration with:
- Supporting system
- Automated identity handling (FIM)
Base for reporting

8. Case Telenor: Main Process Creates Dynamic (1-n)
Parallell Sub-Processes
SubProcesses
Faster
Finish

9. New Twin Sim Card: Order Subscription Process
Employee
Order Twin
Sim Card

10. New Twin Sim Card: Employee Initiate Process from
Portal
Order Entry
Start
Process

11. New Twin Sim Card: Automatic Confirmation to
Employee
Employee
Receives Mail
Confirmation

12. New Twin Sim Card: Manager Approves & Submits
Manager Task
List Approval
Form

13. New Twin Sim Card: Automatic Update Back Office
Systems
Back
Office
Update

14. New Twin Sim Card : Task Sent to External Service Desk
– Execution and Reporting
External
Service Desk
Executes
Order

15. New Twin Sim Card : Confirmation E-mail to Employee
– Order executed
Order
Confirmation
to Employee

16. New Twin Sim Card : Notification to Switchboard
Notification
to Switch
board

17. New Twin Sim Card : Update Back Office System
Update Back
Office System

18. Case Telenor: Structured Access Management Benefits
Decrease lead time
To apply…
To approve…
To execute…
To give feedback…
To change…
To remove…
To re-activate…
Structure and quality
No forms disappearing
Unified handling
First in first out
Compliance requirements
approval and execution
Monitoring
Measurable processes and activities
SLA monitoring of supplier
Stored history
Pre-defined reports

19. Ferrologic Access Management: Competency, Assets
and Estimates
• Ferrologic Competency and Assets:
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–
–
–
–
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Workshop-, requirement- and project mgmt
GUI and portal solutions
Process models
Information models
BPM, service development and integration
Data structures and reports
• Estimates - Similar Project:
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–
–
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1 month pre-study incl modelling
1 month technical establishment
Development: 3-4 weeks per process
3-5 consultants
Appr. 1500 – 4000 h (5-15 processer)

20. Questions & Contact!
Carl Tivelius
Carl.Tivelius@ferrologic.se
Marketing & Sales
+46 70 227 06 90
Maria Hansson
Maria.Hansson@ferrologic.se
Senior Consultant
+46 70 661 37 37
www.ferrologic.se
Stockholm
Göteborg, Helsingborg, Bryssel
Mattias Wuori
Mattias.Wuori@ferrologic.se
Consultancy Manager
+46 70 555 00 37

21. Thanks!