The term ServPoints™ describes the service interactions and hospitality between team members and guests. Defining the proper sequence of ServPoints™ to teach team members service fundamentals with hospitality, One Guest at a Time creates guests that become Word-of-mouth ambassadors. That’s good because it builds Sales.

1. The term ServPoints™ describes the service
interactions and hospitality between team
members and guests. Defining the proper
sequence of ServPoints™ to teach team
members service fundamentals with
hospitality, One Guest at a Time creates
guests that become Word-of-mouth
ambassadors. That’s good because
it builds Sales.
William H. Bender, FCSI
Founder
W.H. Bender & Associates