2. CORE TECHNOLOGY
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Electromagnetic Resonance
Technology - No Batteries
Required in the Digital Pen
Notable saving in time - no
charging needed ever
Battery Pen Technology - The
digital pen has a battery inside
Pen needs to be charged
working on the tablet through
cord
No worries on losing pen
charge in the midst of
important work
Every battery has a life - after a
few months - the pen begins to
lose charge after a few hours of
work
No maintenance of pen battery
required
Pen is heavy due to battery
inside it - continuous work will
be difficult and might cause
wrist ache
Pen is light weight due to
absence of battery
After using for some time,
the pen starts to lose charge -
pen strokes become jittery, and
some strokes are missed
Finger Touch & Gesture Control
User can zoom in, zoom out,
scroll, rotate by finger touch
and gesture control - similar to
a mobile phone - results in
considerable ease of usage
saving of time
Finger Touch NOT AVAILABLE
High usage of keyboard short
cuts required - resulting in
time required to finish work
3. SURFACE QUALITY
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Smoothest Surface- Silcone
rubberised
Almost a pen paper feel
Grainy surface- Plastic finish
Very plastic feeling - surface
makes constant scratching
noise when pen is used
Smooth surface also helps in
longevity of pen nibs
Nibs tend to be consumed
sooner, resulting in extra cost
burden to the user
4. PEN PRESSURE
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Wacom offers 1024 to 2048
levels of NON INTERPOLATED
PEN PRESSURE, that can be
checked in the Wacom driver
PHYSICALLY
Virtually a near real pen paper
experience- from lightest to
darkest strokes & thinnest to
thickest strokes
Huion offers 2048 levels of
pressure - seems to be
INTERPOLATED
SOFTWARE INTERPOLATION -
Huion seems to have tweaked
the software to show they have
2048 levels but the experience
proves it wrong. Lighter strokes
are virtually missed by the
Huion pen. There is no physical
check available for this in their
driver
5. COMPANY INFORMATION
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Wacom Co Ltd. Japan - Now in
its 34th year of operation
Peace of mind and assurance
that one is buying a globally
accepted product, whose
technology is being used by
global brands
Huion China - company has
factory cum office in a China
town called Gongzou
No credibility of the company,
many such fly by night
companies have come and
gone from India (and other
countries) - recent example is
Hanvon - another chinese
company making battery
pen tablets
First brand to introduce digital
pen based tablets - Over 1100
technology patents
Seems to be copying older
products made by Wacom
Born in Japan, available
throughout the world
No enhancement in technology
- same product for many years
just cosmetic changes in outer
plastic
Manufacturing in Japan, Hong
Kong, Taiwan, China, etc
Manufacturing in China (source
Alibaba)
Offices around the globe -
Japan, Americas (North &
America, both), Europe,
Australia & New Zealand, Asia
No global presence known -
seems to be selling through
agents in some countries
OEM to Samsung, Dell, Acer,
Asus, Fujitsu, Toshiba, Lenovo,
Gateway, Panasonic, etc
No OEM business
Wacom India has its head office
in New Delhi and regional
offices and demo centers in
Mumbai, Bangalore and
No Huion office in India, but
some manpower in Ghaziabad,
and agent in Mumbai
6. PRODUCT RANGE
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Wide range - from school kids
(One by Wacom series) to
young designers (Intuos series)
to professional designers
(Intuos Pro and Cintiq series)
User can use the most suitable
product based on their career
stage (student / professional)
their professional needs and
additionally also on available
budget consideration
Very small range
Users today need a brand that
serves them throughout their
professional career and helps
brings solutions to their new
requirements - Huion doesn’t
seem to be the answer
Additionally, new technology
products being introduced
time to time - apart from Pen
Tablets, Wacom also
manufactures Pen Displays
(Wacom Cintiq Series) ; Full PC
Tablets (Wacom Cintiq
Companion series); Paper
Digitisers (Wacom Bamboo
Spark series); Tablet Stylus
(Wacom Bamboo Fineline
series)
7. PACKAGING
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Wacom emphasizes a lot on
product packaging and
mentioning relevant
information on the product
boxes.
Product always delivered in an
excellent condition whether a
customer buys it from store or
online - it withstands all transit
stress and customer is assured
of Wacom quality standards
Huion uses quiet light weight
boxes that seem to be of very
cheap quality. It seems they are
packing products in India and
not in their China factory
Chances of transit damages are
quiet increased
All products have a factory
so that customer is assured
8. GLOBAL MARKET SHARE & KEY CLIENTS
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
85% market share in units ;
market share in revenue
Proves Wacom is a global
leader in pen tablets & pen
displays.
Market share is meagre
Seems like a manufacturing
which is copying Wacom older
models
Walt Disney Studios, Warner
Bros, Bot VFX, Xcentrix,
Samsung, Red Chillies, Tata
Motors, Mahindra & Mahindra,
Microsoft, LG, Honda, Hero
Moto Corp, Tecnicolor, Zinga
Games, Q2A Media, Time of
India, Hindustan Times, Maruti
Suzuki, EA Games, Prana
Studios, Dreamworks, Pixar,
Titan, Green Gold, Government
of India, and many many more
No known names are Huion
customers.
Only a few end customers
buying due to low price
9. AFTER SALES SERVICE
Wacom Co Ltd., Japan What this means to the user Huion China What this means to the user
Though Wacom products generally don’t
bad (never had a problem with my various
Wacom tablets in last 15 years), yet Wacom
has a worry free service set-up in India
Total peace of mind for many many years
Huion products have many issues and need
regular customer support - probably due to
their battery pen ; also driver seems to be
not professionally written - many times it
to be loaded again and again
No matter what every product can require
service, and with Huion's set-up in India,
don’t seem to be credible on their available
service support. Many websites are talking
about poor driver quality of Huion - the
driver doesn’t work with new Windows, and
more than that it gets corrupted every now
and then - sometimes installing again
that you have to load complete OS again
Wacom Service in India is categorized into
two ways -
Web Support - Customers can write to
Wacom, and they receive a call back from
service team
Huion doesn’t have a service helpline
Toll Free Technical Service Helpline - to sort
out any issues faced by the customer;
generally speaking 99.9% issues can be
resolved through them
You need to call someone in Ghaziabad or
Mumbai for serviceFree Pick & Drop DOORSTEP Service -
available throughout India
Though not recommended, Wacom has
team in many cities in India, and they can
also resolve small issues faced by users