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Decoding Consumer
Behavior
An Interdisciplinary Approach
800
800
Million smartphone users in India
India has one of the world's highest mobile phone
penetration rates. As of 2022, there are over 800
million smartphone users in India. This mobile-
first environment heavily influences how
consumers research, shop, and interact with
brands.
PSYCHOLOGY'S
I
n
f
l
u
e
n
c
e
Consumer Behaviour
Needs & Motivations: Consumers
are driven by a complex interplay of
needs (functional & psychological)
and motivations (achievement,
affiliation, etc.). (Ex: A student might
prioritize a phone with good battery
life for long study sessions
(functional) while also desiring a
trendy brand for social recognition
(psychological))
Perception & Decision Making: How
consumers perceive products and brands
shapes their decision-making. Marketing
that leverages sensory experiences and
emotional connections can be highly
persuasive. (Ex: Cadbury Dairy Milk's
"Kuch Meetha Ho Jaaye" campaign
evokes nostalgia and emotional bonding)
C o n t r i b u t i o n
Consumer Behaviour
Social Class & Reference Groups: Consumer behavior is influenced by
social class, income levels, and reference groups (family, friends,
influencers) whose opinions hold weight. (Ex: Aspiration for premium
brands might be higher among upper-middle-class consumers, influenced
by celebrities they follow)
Cultural Factors: Deeply ingrained cultural values and traditions play a
significant role in consumption patterns. Understanding these nuances is
essential for marketing success. (Ex: The importance of festivals like Diwali
in India drives a surge in purchases of clothing, jewelry, and homeware)
I N S I G H T
Products can hold symbolic
meanings beyond their functional
purpose. Understanding these can
inform marketing strategies. (Ex:
Gold jewelry in India signifies
prosperity and tradition)
Consumer Rituals & Habits: Consumption often
involves rituals and habits ingrained in a
particular culture. (Ex: The "pooja" ritual before
starting a new appliance or vehicle is a
common practice in India)
Indian consumers
consider family
recommendations
when making
purchase decisions
Indian shoppers
prioritize value for
money, actively
seeking deals and
discounts
ECONOMICS IN PLAY
CONSUMER DECISION MAKING & PRICE
SENSITIVITY
Economic factors like income levels, price sensitivity,
and cost-benefit analysis play a significant role in
consumer choices. (Ex: Price-conscious Indian
consumers might be more receptive to value packs
and discount offers).
Understanding economic trends, like India's growing
middle class, helps businesses anticipate changing
consumer demands.
Unlocking the Secrets of Consumer Behavior: An Interdisciplinary Journey

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Unlocking the Secrets of Consumer Behavior: An Interdisciplinary Journey

  • 1. Decoding Consumer Behavior An Interdisciplinary Approach 800 800 Million smartphone users in India India has one of the world's highest mobile phone penetration rates. As of 2022, there are over 800 million smartphone users in India. This mobile- first environment heavily influences how consumers research, shop, and interact with brands.
  • 2. PSYCHOLOGY'S I n f l u e n c e Consumer Behaviour Needs & Motivations: Consumers are driven by a complex interplay of needs (functional & psychological) and motivations (achievement, affiliation, etc.). (Ex: A student might prioritize a phone with good battery life for long study sessions (functional) while also desiring a trendy brand for social recognition (psychological)) Perception & Decision Making: How consumers perceive products and brands shapes their decision-making. Marketing that leverages sensory experiences and emotional connections can be highly persuasive. (Ex: Cadbury Dairy Milk's "Kuch Meetha Ho Jaaye" campaign evokes nostalgia and emotional bonding)
  • 3. C o n t r i b u t i o n Consumer Behaviour Social Class & Reference Groups: Consumer behavior is influenced by social class, income levels, and reference groups (family, friends, influencers) whose opinions hold weight. (Ex: Aspiration for premium brands might be higher among upper-middle-class consumers, influenced by celebrities they follow) Cultural Factors: Deeply ingrained cultural values and traditions play a significant role in consumption patterns. Understanding these nuances is essential for marketing success. (Ex: The importance of festivals like Diwali in India drives a surge in purchases of clothing, jewelry, and homeware)
  • 4. I N S I G H T Products can hold symbolic meanings beyond their functional purpose. Understanding these can inform marketing strategies. (Ex: Gold jewelry in India signifies prosperity and tradition) Consumer Rituals & Habits: Consumption often involves rituals and habits ingrained in a particular culture. (Ex: The "pooja" ritual before starting a new appliance or vehicle is a common practice in India) Indian consumers consider family recommendations when making purchase decisions Indian shoppers prioritize value for money, actively seeking deals and discounts
  • 5. ECONOMICS IN PLAY CONSUMER DECISION MAKING & PRICE SENSITIVITY Economic factors like income levels, price sensitivity, and cost-benefit analysis play a significant role in consumer choices. (Ex: Price-conscious Indian consumers might be more receptive to value packs and discount offers). Understanding economic trends, like India's growing middle class, helps businesses anticipate changing consumer demands.